Op Mgmt Ch 1 – Flashcards
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Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services?
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False (Operation managers are not responsible for promoting goods/services.)
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Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.
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FALSE (Most systems involve a blend of goods and services.)
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The greater the degree of customer involvement, the more challenging the design and management of operations.
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TRUE
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The value of outputs is measured by the prices customers are willing to pay for goods or services.
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TRUE
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The use of models will guarantee the best possible decisions.
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FALSE (Models are useful, but their use does not guarantee the best decisions.)
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In addition to operations, which of the following is considered a "line" function?
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sales
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Managing the supply chain has become more important as a result of firms increasing their levels of:
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outsourcing
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Which of the following would tend to increase the importance of supply chain management?
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increased globalization
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Operations management involves continuous decision making; hopefully most decisions made will be:
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informed
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Business organizations consist of three major functions which, ideally:
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support one another
