Question 1

A Gantt chart is drawn as a vertical bar graph; arranged in descending order, so the team can focus on the most important causes, the bars represent various causes of a problem.

Accepted Answer

False

Question 2

An example of a tangible benefit includes a(n) ____.

Accepted Answer

online package tracking system that decreases the need for clerical staff

Question 3

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

Accepted Answer

True

Question 4

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

Accepted Answer

True

Question 5

A popular technique for investigating causes and effects is called a ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.

Accepted Answer

fishbone

Question 6

Strategic planning starts with a ____ that reflects the firm\'s vision, purpose, and values..

Accepted Answer

Mission Statement

Question 7

A SWOT analysis contributes to the strategic planning process by identifying ____ resources.

Accepted Answer

technical  human  financial

Question 8

When setting priorities for systems requests, the highest priority goes to projects that provide the ____.

Accepted Answer

greatest benefit, at the lowest cost, in the shortest period of time

Question 9

Systems requests seldom are aimed at improving service to customers or users within a company.

Accepted Answer

False

Question 10

Common reasons for systems requests are ____.

Accepted Answer

improved services  better performance  reduced cost

Question 11

IT Departments today ____ .

Accepted Answer

are more team-oriented

Question 12

A survey is ____, generally takes less time, and can involve a broad cross-section of people.

Accepted Answer

not as flexible as a series of interviews, but it is less expensive

Question 13

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

Accepted Answer

False

Question 14

The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.

Accepted Answer

TCO

Question 15

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

Accepted Answer

False

Question 16

When evaluating systems requests, which of the following is an advantage of a systems review committee ____.

Accepted Answer

one person\'s bias is less likely to affect the decisions

Question 17

In the preliminary investigation report, the ____ section contains the results of the preliminary investigation, including a description of the project\'s scope, constraints, and feasibility.

Accepted Answer

findings

Question 18

____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.

Accepted Answer

Customer relationship management (CRM)

Question 19

In a preliminary investigation report, the ____ contain(s) a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

Accepted Answer

introduction

Question 20

A feasibility study includes tests for ____ feasibility, which means that the projected benefits of the proposed system outweigh the estimated costs.

Accepted Answer

economic

Question 21

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.

Accepted Answer

False

Question 22

As a project progresses, conditions never change.

Accepted Answer

False

Question 23

The format of a preliminary investigation report is the same from one company to another.

Accepted Answer

False

Question 24

Competition drives many information systems decisions.

Accepted Answer

True

Question 25

Hardware-based security controls include ____.

Accepted Answer

none of the above

Question 26

Even if users have difficulty with a new system, it still will produce the expected benefits.

Accepted Answer

False

Question 27

Projects where management has no choice in implementing them are called ____ projects.

Accepted Answer

nondiscretionary

Question 28

Of the measures of feasibility in the accompanying figure, ____ considers points such as \"Does the proposed platform have sufficient capacity for future needs?\" and \"Will the hardware and software environment be reliable?\"

Accepted Answer

technical feasibility

Question 29

During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company\'s strengths, weaknesses, opportunities, and threats

Accepted Answer

SWOT

Question 30

In a preliminary investigation report, the case for action section includes a summary of the project request and a specific recommendation.

Accepted Answer

True

Question 31

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project ____.

Accepted Answer

creep

Question 32

Of the measures of feasibility in the accompanying figure, ____ considers questions such as \"Does management support the project?\" and \"Will the new system require training for users?\"

Accepted Answer

operational feasibility

Question 33

Projects where management has a choice in implementing them are called ____ projects.

Accepted Answer

discretionary

Question 34

Data entry controls should be excessive without being effective.

Accepted Answer

False

Question 35

Internal and external factors affect every business decision that a company makes, and IT systems are no exception.

Accepted Answer

True

Question 36

Regardless of the type, all constraints should be identified as late as possible.

Accepted Answer

False

Question 37

___ is/are an external factor(s) that affect(s) IT systems projects.

Accepted Answer

Technology  Competitors  Suppliers

Question 38

___ is/are an internal factor(s) that affect(s) IT systems projects.

Accepted Answer

User requests  Strategic plans  Existing systems and data

Question 39

It is easier to assign dollar values to intangible benefits

Accepted Answer

False

Question 40

Management leadership and information technology are unconnected, and no significant changes have occurred in either area.

Accepted Answer

False

Question 41

____ planning is the process of identifying long-term organizational goals, strategies, and resources.

Accepted Answer

Strategic

Question 42

If only one person has the necessary IT skills and experience to evaluate systems requests, that person should consult closely with users and managers throughout the company to ensure that business and operational needs are considered carefully.

Accepted Answer

True

Question 43

When assessing priorities for systems requests, a systems analyst should look for a high score in which of the following ____.

Accepted Answer

Will the proposed system increase revenue for the company?

Question 44

A systems request form should ____.

Accepted Answer

have clear instructions

Question 45

A(n) _____, sometimes called a(n) _____, is another problem-solving tool often used by an analyst to look for a correlation between two variables..

Accepted Answer

XY chart, scatter diagram

Question 46

Few nondiscretionary projects are predictable.

Accepted Answer

False

Question 47

In sequence, the interviewing process involves a series of steps: ____, conduct the interview, document the interview, and evaluate the interview.

Accepted Answer

determine the people to interview, establish objectives for the interview, develop interview questions, prepare for the interview

Question 48

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.

Accepted Answer

True

Question 49

When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem

Accepted Answer

fishbone

Question 50

Information systems that interact with customers usually receive low priority.

Accepted Answer

False

Question 51

To avoid the problem of project creep, ____.

Accepted Answer

define project scope as clearly as possible

Question 52

Of the measures of feasibility in the accompanying figure, issues that relate to ____ include \"Has management established a firm timetable for the project?\" and \"Will a project manager be appointed?\"

Accepted Answer

schedule feasibility

Question 53

Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

Accepted Answer

JIT

Question 54

A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.

Accepted Answer

operational

Question 55

In the preliminary investigation report, the ____ section contains the results of the preliminary investigation, including a description of the project\'s scope, constraints, and feasibility.

Accepted Answer

findings

Question 56

The primary method of obtaining information during the preliminary investigation is to ____.

Accepted Answer

conduct interviews

Question 57

When evaluating systems requests, which of the following is an advantage of a systems review committee ____.

Accepted Answer

one person\'s bias is less likely to affect the decisions

Question 58

Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.

Accepted Answer

economic feasibility

Question 59

A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.

Accepted Answer

technical

Question 60

A clear definition of project scope and constraints promotes misunderstandings that arise where managers assume that the system will have a certain feature or support for a project, but later find that the feature is not included.

Accepted Answer

False

Question 61

____ is/are an external factor(s) that affect(s) IT systems projects.

Accepted Answer

Technology  Competitors  Suppliers

Question 62

A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve

Accepted Answer

constraint

Question 63

____ is an example of a discretionary project.

Accepted Answer

Creating a new report for a user

Question 64

____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

Accepted Answer

Performance

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