question

Which of the following statements concerning business processes is false?

answer

A process cannot cross functional area boundaries.

question

Applying copyrights and trademarks is an example of a(n):

answer

Marketing business process

question

Reconciling bank accounts is an example of a(n):

answer

Accounting Business Process

question

Managing account collections is an example of a(n):

answer

Finance Business Process

question

Collecting sales tax is an example of a(n):

answer

Marketing Business Process

question

Managing purchasing is an example of a(n):

answer

Production Business Process

question

Managing pay and payroll is an example of a(n):

answer

Human Resources Business Process

question

Which of the following processes involves the warehouse, purchasing, and accounting functional areas?

answer

Procurement

question

Which of the following processes involves the warehouse, sales, and accounting functional areas?

answer

Fulfillment

question

Which of the following is not a role that information systems play in businesses processes?

answer

Establish standards

question

For many organizations, business process reengineering

answer

Has a major impact on the corporate culture.

question

Which of the following statements is false?

answer

BPM is a task-oriented approach.

question

Which of the following statements is false?

answer

Business activity monitoring is a type of scheduled reporting.

question

Which of the following statements is false?

answer

Competitive advantage requires the use of technology.

question

Business pressures on organizations are created when there are changes in

answer

Changes in all of the above will create business pressures.

question

Market pressures include which of the following?

answer

the global economy

question

The workforce in developed countries is exhibiting all of the following trends except:

answer

It includes fewer persons with disabilities.

question

Today's customers have ________ .

answer

higher expectations

question

Which of the following statements concerning technology pressures on modern businesses is true?

answer

New technologies offer alternative service options.

question

Which of the following is not an example of the growing initiative called green IT?

answer

Building computer applications that use less energy

question

The digital divide is an example of which type of societal pressure?

answer

social responsibility

question

Which one of the following statements is false?

answer

Government deregulation reduces competition.

question

Which of the following is not a Section Reference 1 by organizations to business pressures.

answer

Delay releases of innovated products.

question

Producing identical items in large quantities is called:

answer

mass production.

question

Producing customized items in large quantities is called:

answer

mass customization.

question

The Bodymetrics body scanner is best characterized as an example of:

answer

mass customization.

question

Information-based industries are most susceptible to which one of Porter's five forces?

answer

threat of substitute products

question

Competitive advantage for an organization manifests itself as all of the following except:

answer

Increased time to market

question

For most companies, the Web _____ the threat that new competitors will enter the market by _____ traditional barriers to entry.

answer

increases, decreasing

question

_____ is a feature that must be offered by a competing organization in order to survive in the marketplace.

answer

An entry barrier

question

The threat of competitors' entering the automobile manufacturing industry is _____ because barriers to entry are so _____.

answer

low, high

question

The threat of competitors' entering a market is very high in industries that perform a(n) _____ role and in industries where the primary product or service is _____.

answer

intermediation, digital

question

How does the Internet affect the way you purchase your textbooks?

answer

The Internet increases your bargaining power.

question

Buyer power is _____ when buyers have many choices from whom to buy and _____ when buyers have few choices.

answer

high, low

question

The costs of delivering products in the _____ channel are much higher than delivering products in the _____ channel.

answer

physical, digital

question

Porter's competitive forces model helps organizations identify _____, whereas his value chain model helps organizations identify specific _____.

answer

general strategies, activities

question

_____ activities create value for which customers are willing to pay, whereas _____ activities do not add value directly to the firm's products or services.

answer

Primary, support

question

If there are _____ substitutes for an organization's products or services, then the threat of substitutes is _____.

answer

many, high

question

New technologies can produce new products very _____, which _____ the threat from substitute products.

answer

quickly, increases

question

The visibility of Internet applications on the Web makes proprietary systems more difficult to keep secret. This is an example of which of Porter's five forces?

answer

rivalry among existing firms in an industry

question

Walmart's automatic replenishment system, which enables the company to reduce inventory storage requirements, is an example of which strategy for competitive advantage?

answer

cost leadership

question

Which strategy for competitive advantage involves offering different products, services, or product features?

answer

differentiation

question

Which strategy for competitive advantage involves introducing new products and putting new features in existing products?

answer

innovation

question

The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage?

answer

innovation

question

Southwest Airlines' low-cost, short-haul strategy is an example of which strategy for competitive advantage?

answer

differentiation

question

Which strategy for competitive advantage involves improving the manner in which an organization executes its internal business processes?

answer

operational effectiveness

question

When Amazon welcomes you by name back to its Web site on your second visit, it is employing which strategy for competitive advantage?

answer

customer-orientation

question

IT will impact managers' jobs in all of the following ways except:

answer

managers can spend more time "putting out fires"

question

Porter's _____ help(s) companies identify general strategies, whereas his _____ help(s) to identify specific activities where companies can use the strategies for greatest impact.

answer

competitive forces model, value chain model

question

Which of the following is not an example of business - IT alignment?

answer

The company views IT as a way to support the business but not as a way to create new revenue streams.

question

Which of the following is not a cause of inadequate alignment between IT and business?

answer

Lack of funds

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