Mgt CH 2 – Flashcards
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A public issue exists when there is agreement between the stakeholders' expectations of what a business firm should do and the actual performance of that business firm.
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False
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Emerging public issues are both a risk and an opportunity.
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True
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Understanding and responding to changing societal expectations is a business necessity
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True
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Because the public issues that garner the most public attention change over time, companies do not waste time tracking them.
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False
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Organizations always have full control of a public issue.
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False
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Environmental analysis is a method managers use to gather information about external issues and trends.
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True
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Environmental intelligence is the acquisition of information gained from analyzing the multiple environments affecting organizations.
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True
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According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on four strategic radar screens.
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False
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Legal environment includes the structure, processes, and actions of government at the local, state, national, and international levels.
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False
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Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.
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True
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In the issue management process, identifying the issue involves anticipating emerging issues.
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True
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Financially sound companies do not need to understand how a public issue is likely to evolve, or how it will affect them.
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False
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For stakeholder engagement to occur, both the business and the stakeholder must be motivated to work with one another to solve the problem.
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True
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Dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively.
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False
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Companies are learning that it is important to take a strategic approach to the management of public issues, both domestically and globally.
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True
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Public issues are also sometimes referred to as:
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Both A ; B: - Social issues. - Sociopolitical issues.
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The emergence of a public issue indicates that:
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A gap has developed between what stakeholders expect and what an organization is actually doing.
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Failure to understand the beliefs and expectations of stakeholders:
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Causes the performance-expectations gap to grow larger.
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Issue ripeness refers to:
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When society's expectations are high and the issue is highly relevant to business.
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According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on:
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Eight strategic radar screens
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Customer environmental intelligence includes:
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Demographic Factors
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The "graying" of the population is an example of:
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Customer environment
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An analysis of the stability or instability of a government is an example of scanning the:
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Political Environment
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Legal environmental intelligence includes:
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Considerations of patents, copyrights, or trademarks.
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The role of special interest groups is an important element in acquiring intelligence from the:
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Competitor Environment
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Because of the risks and opportunities public issues present, organizations need:
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A systematic way of identifying, monitoring, and selecting public issues.
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The issues management process is a:
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Systematic process companies use when responding to public issues that are of greatest importance to the business.
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The issue management process has how may stages?
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Five
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The components of a typical issues management process include:
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All of the Above: - Identify issue. - Generate options. - Take action
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Once an issue has been identified, its implications must be:
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Analyzed
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An issue's public profile indicates to managers:
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How significant an issue is for the organization, but it does not tell them what to do.
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Once an organization has implemented the issue management program, it must:
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Study the results and make necessary adjustments.
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When working well, the issue management process:
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Continuously cycles back to the beginning and repeats.
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Contemporary issue management:
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Is an interactive, forward thinking process.
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A leadership role in addressing emerging management issues is often taken by:
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All of the Above: - The public affairs department. - The government relations department. - The department of sustainability or environmental, health and safety.
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A corporation's issue management activities are usually linked to:
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Both the board of directors and top management levels.
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Overtime, the nature of business's relationship with its stakeholders often:
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Evolves through a series of stages.
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Firms that believe they can make decisions unilaterally, without taking into consideration their impact on others are:
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Inactive Companies
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Firms that generally act only when forced to do so, and then in a defensive manner are:
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Reactive Companies
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Proactive companies are:
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Much less likely to be blindsided by crises and negative surprises.
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Stakeholder engagement is:
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The process of ongoing relationship building between a business and its stakeholders.
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Stakeholder engagement is, at its core, a:
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Relationship
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The drivers of stakeholders of engagement are:
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Goals, motivation, and operational capacity
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A business and its stakeholders coming together for face-to-face conversations about issues of common concern is
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Stakeholder dialogue.
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Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:
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Stakeholder networks.
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Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:
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Stakeholder networks.
