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The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

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dynamic

question

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

answer

Organizational environment

question

____ system draws resources from the external environment and releases goods and services back to it.

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Open

question

All of these are a part of an organization's task environment EXCEPT

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Employers

question

Which of these is NOT a part of an organization's general environment?

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Competitors

question

____ is a part of Ford's, the U.S. auto manufacturer, task environment.

answer

Chrysler

question

____ is a part of an organization's internal environment.

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Its salespeople

question

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

answer

Internal environment

question

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

answer

International dimension

question

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

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Technological dimension

question

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

answer

Socioeconomic dimension

question

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

answer

sociocultural

question

____ environment consists of demographic factors, such as population density.

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Sociocultural

question

Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of the following rules except:

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Be efficient with use of time

question

Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?

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Don't skip the small talk

question

Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

answer

guanxi

question

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

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economic dimension

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A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

answer

Legal-political

question

The ____ dimension of the general environment includes federal, state, and local government regulations.

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legal-political

question

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

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pressure group

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Today's companies compete in a ____.

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borderless world

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In which stage, market potential is limited to home country, with all production and marketing facilities located at home?

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Domestic

question

In the ____ stage a company usually adopts a multidomestic approach.

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International

question

Global Dandelion, with explosion of international operations stage of developement, is participating at what stage of globalization in the international arena?

answer

Multinational

question

Quality-cast Telecom with an export-oriented, multidomestic strategic orientation would be participating in what stage of the international arena?

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Multinational

question

The process of globalization typically passes through all of the following stages EXCEPT

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interdomestic stage

question

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?

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Outsourcing

question

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of

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outsourcing

question

Most firms begin with which strategy to enter foreign markets?

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Exporting

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Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

answer

Exporting

question

What is exporting?

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Countertrade, the barter of products for products, often used in developing nations, and items produced in the home country for sale in foreign markets

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A form of exporting to less-developed countries is called

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countertrade

question

As a first step into international business, which two countries are most companies going to today?

answer

China and India

question

____ is the most widespread approach to international involvement in China and India.

answer

Outsourcing

question

The management of business operations conducted in more than one country is called

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international management

question

____ aspects of management do not change when doing business internationally.

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All

question

Language, values, religion, and education all describe which dimension in the international environment?

answer

Sociocultural

question

In international operations, the economic environment represents all of the following factors EXCEPT

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laws and regulations

question

Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?

answer

Economic

question

In international operations, the economic environment includes

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infrastructure

question

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

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Ethics

question

Which of the following is an individual who must make an ethical choice in an organization?

answer

The moral agent

question

A new drug has not been approved by the FDA to sell in the US because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering its research and development costs now instead of waiting three years. The assumption that "If it's not illegal, it must be ethical," ignores which of the following?

answer

Domain of ethics

question

Bell Electronics decided to continue operations at a newer plant while shutting down another that needed extensive remodeling. More than 300 people lost their jobs as the result of this decision, but 5,000 people were able to keep working. The decision was justified on the basis of what was created the greatest good for the greatest number is an example of what approach?

answer

Utilitarian

question

Most of the laws guiding human resource management are based on the

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justice approach

question

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

answer

Discretionary

question

____ is the responsibility that goes beyond societal expectations to contribute to the community's welfare.

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Discretionary responsibility

question

____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.

answer

Ethical leadership

question

A code of ____ is a formal statement of the company's values concerning ethics and social issues.

answer

ethics

question

Statements that define fundamental values and reference organizational responsibilities, products and employees are often called ____.

answer

principle-based

question

An example of an ethical structure is

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chief ethics officer

question

When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as

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a chief ethics officer

question

Which of these is the disclosure by an employee of an illegal activity?

answer

Whistle blowing

question

____ is not part of the structures and systems pillar of an ethical organization.

answer

Rewarding ethical behavior

question

The relationship between social responsibility and financial performance has been shown to be ____.

answer

positive

question

Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda's decision lies in the

answer

domain of ethics

question

A recent poll found that ________ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction.

answer

76

question

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by land sharks. The Navy pilot was operating from the ________ level of moral development.

answer

postconventional

question

The profit-maximizing view of economic responsibility is advocated by ________.

answer

Milton Friedman

question

Of the following, which may whistle-blowers suffer?

answer

Job loss, ostracism, transfer to lower-level position, and a hostile work environment

question

Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.

answer

employees

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