Question 1

The planning process begins with which of these?

Accepted Answer

the development of a mission statement

Question 2

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.

Accepted Answer

mission, tactical, operational

Question 3

Which of the following is not a step in the organizational planning process?

Accepted Answer

plan marketing tactics

Question 4

Which of the following is NOT a tool for executing a plan?

Accepted Answer

operations map

Question 5

A statement that identifies distinguishing characteristics of an organization is known as

Accepted Answer

a mission statement

Question 6

\"We respect our employees and value their diversity\" is an example of a statement you are most likely to find in the organization\'s

Accepted Answer

mission

Question 7

At the top of the goal hierarchy is the

Accepted Answer

mission

Question 8

The official goals of the organization are best represented by the ____.

Accepted Answer

strategic goals

Question 9

____ goals lead to the attainment of ____ goals, which in turn lead to the attainment of ____ goals.

Accepted Answer

operational, tactical, strategic

Question 10

Sarah is a middle manager at Stylin\' Sneakers Corporation. She is most likely responsible for the achievement of ____ goals.

Accepted Answer

tactical

Question 11

The ____ is the department manager\'s tool for daily and weekly operations.

Accepted Answer

operational plan

Question 12

You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?

Accepted Answer

cover key result areas

Question 13

All of the following are characteristics of effective goal setting EXCEPT

Accepted Answer

goals should be set for every aspect for employee behavior

Question 14

The ultimate impact of goals depended on the extent to which goal achievement is linked to

Accepted Answer

all of these (rewards, salary increase, promotions, and salary increases and promotions)

Question 15

Numerous ____ are likely to be part of an overall ____.

Accepted Answer

project, program

Question 16

The crisis management plan should be a ____ that specifies the actions to be taken, and by whom, if a crisis occurs

Accepted Answer

detailed, written plan

Question 17

Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following EXCEPT

Accepted Answer

decentralized planning groups

Question 18

Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?

Accepted Answer

decentralized planning staff

Question 19

A(n) _________ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue.

Accepted Answer

intelligence team

Question 20

Decisions regarding the proper amount of advertising for a particular good or service are related to

Accepted Answer

business-level strategy

Question 21

Techniques used to monitor external environments include

Accepted Answer

all of these (hiring scanning organizations, hiring competitive intelligence professionals, government reports, and professional journals)

Question 22

Gillette operates numerous strategic business units. Most of its units in the personal care division have low market share but high business growth. These units are classified as _____.

Accepted Answer

question marks

Question 23

According to the BCG Matrix, which of the following exists in a mature, slow-growth industry, but is a dominant business in the industry, with a large market share?

Accepted Answer

cash cows

Question 24

The assumption that a single global market exists would lead to a

Accepted Answer

globalization strategy

Question 25

The ____ function recruits selects, trains, transfers, promotes, and lays off employees to achieve strategic goals.

Accepted Answer

human resource

Question 26

After Sunshine Systems merged with RTD Enterprises, company executives noticed that due to increased employee collaboration between the two units, costs were down and revenues increased within both areas. This is an example of what business phenomenon?

Accepted Answer

synergy

Question 27

Sherri has been asked to participate on a cross-functional task force that is charged with performing an audit checklist for her advertising firm. The task force will analyze organizational strengths and weaknesses as they apply to the firm. Sherri\'s task is to analyze management quality, staff quality, degree of centralization, and organizational charts. This level of analysis pertains to which area of the audit?

Accepted Answer

management and organization

Question 28

When an organization expands into a totally new line of business, it is implementing a strategy of:

Accepted Answer

unrelated diversification

Question 29

Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of which of these?

Accepted Answer

related diversification

Question 30

Organizational structure includes which of these?

Accepted Answer

all of these are apart of organizational structure (the set of formal tasks assigned to individuals, the set of formal tasks assigned to departments, the design of systems to ensure effective coordination of employees across departments, formal reporting relationships)

Question 31

Louise works in the manufacturing department at Ice Sculptures. The work in Louise\'s department is low in task specialization. As a result, Louise

Accepted Answer

does a variety of tasks and activities

Question 32

Unity of command and the scalar principle are both closely related to the

Accepted Answer

chain of command

Question 33

____ refers to a clearly defined line of authority in the organization that includes all employees.

Accepted Answer

scalar principles

Question 34

Carly\'s Clothes, Inc. manufactures children\'s clothes. Which of the following departments for Carly\'s Clothes can be considered a line department?

Accepted Answer

manufacturing dempartment

Question 35

Traditionally, a span of management of about ____ has been recommended.

Accepted Answer

seven

Question 36

Relative to a flat organizational structure, a tall structure has a ____ span of management and ____ hierarchical level

Accepted Answer

narrow, more

Question 37

According to your text, in very large companies, a

Accepted Answer

divisional structure is essential

Question 38

Self-contained unit structure is a term used for

Accepted Answer

divisional structure

Question 39

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a

Accepted Answer

matrix structure

Question 40

Boars\' Nest Distributors is continually hampered by an inability to adapt to an unstable environment. Which of the following is a plausible explanation as to why?

Accepted Answer

boar\'s nest uses a vertical structure

Question 41

Makai\'s Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM\'s management should consider changing the organizational structure from ____ to ____.

Accepted Answer

horizontal, vertical

Question 42

The ____ is the product or functional boss, who is responsible for one side of the matrix.

Accepted Answer

matrix boss

Question 43

Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a

Accepted Answer

virtual network structure

Question 44

An advantage of functional structures is the

Accepted Answer

resulting economies of scale

Question 45

All of the following are advantages of a divisional structure EXCEPT

Accepted Answer

there is little duplication of services across divisions

Question 46

The biggest advantage to a virtual network approach is ____ and ____ on a global scale.

Accepted Answer

flexibility; competitiveness

Question 47

When the organization is structured along ____ lines, coordination is required.

Accepted Answer

all of these (functional, divisional, team, functional or divisional)

Question 48

____ works best in a stable organizational environment.

Accepted Answer

a vertical structure

Question 49

How does managerial authority flow through the organizational hierarchy?

Accepted Answer

vertically

Question 50

In the ________ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

Accepted Answer

virtual network

Question 51

List four reasons why planning generally positively affects a company\'s performance?

Accepted Answer

Explicit goals and plans can serve the following functions: resource allocation, source of motivation and commitment, guide to action, rationale for decisions, a guide to action, and set a standard of performance

Question 52

List the five characteristics of effective goals.

Accepted Answer

Goals should be (1) specific and measurable; (2) they should cover key result areas; (3) they should be challenging but realistic; (4) they should have a defined time period; and (5) they should be linked to rewards.

Question 53

List Porter\'s competitive forces.

Accepted Answer

Potential new entrants, bargaining power of buyers, bargaining power of suppliers, threat of substitute products, and rivalry among competitors.

Question 54

List three disadvantages of the divisional structure.

Accepted Answer

Choose three of the following -- duplication of resources across divisions, less technical depth and specialization in divisions, poor coordination across divisions, less top management control, and competition for corporate resources.

Question 55

List the advantages of the virtual network structure.

Accepted Answer

Global competitiveness, workforce flexibility/challenge, and reduced administrative overhead.

Question 56

List the advantages of the virtual network structure.

Accepted Answer

Global competitiveness, workforce flexibility/challenge, and reduced administrative overhead.

Question 57

List the advantages of the virtual network structure.

Accepted Answer

Global competitiveness, workforce flexibility/challenge, and reduced administrative overhead.

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