MGMT 3310: Chapter 12 – Flashcards
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_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
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Human Resource Management
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What is used to help determine why employees are leaving their jobs?
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Exit Interviews
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_____ is the first step in attracting an effective work force.
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Human Resource Planning
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What refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?
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Compensation
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_____ is a systematic process of gathering and interpreting information about the essential duties.
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Job Analysis
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________ is a listing of job duties and desirable qualifications for a particular job.
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Job description
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_________ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.
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Affirmative Action
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Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of:
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Affirmative Action
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The strategic approach to human resource management recognizes key elements. What is NOT an ingredient in successful human resource management?
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Only top-line managers are predominantly human resource managers
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An example of ________ is when current employees are given preference when a position opens in their organization.
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Internal recruiting
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In utilizing the matching model of employee selection, the organization offers ________ and the employee offers _______.
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Inducements; contributions
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________ requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.
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In-basket simulations
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_______ allow employees to select the benefits of greatest value to them.
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Cafeteria-plan benefits packages
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Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of _____.
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Discrimination
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What is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?
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Realistic job preview
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When an experienced employee guides and supports a newcomer or less-experienced employee, this is referred to as _____.
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Mentoring
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__________ is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?
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An application form
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What question is inappropriate to ask on an employment application?
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Applicant's ancestry/ethnicity
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While interviews are _______, they are generally ________ predictors of subsequent job performance.
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widely used; not valid
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Today, more than ever, strategic decisions are related to human resource considerations. _________ refers to the economic value of the knowledge, experience, skills, and capabilities of employees?
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Human Capital
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The hiring of applicants based on criteria that are not job-related is called:
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Discrimination
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Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
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12
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_____ is incentive pay that ties at least part of compensation to employee effort and performance.
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Pay-for-performance
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A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems.
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Employer of choice
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The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource _____.
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Planning
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What is using computers and telecommunications equipment to do work without going to an office?
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Telecommuting
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Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation is referred to as _________.
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Rightsizing
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____________ generates higher employee commitment, development, and satisfaction than does____________.
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Internal recruiting; external recruiting
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The __________ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."
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Americans with Disabilities Act
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What is not a question relevant to human resource planning?
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"What was the volume of business over the past five years?"
