Managing Ch 1-5 - Flashcards

question

A group of employees who assume collective responsibility for organizing, controlling, and supervising theri own work activities is known as a:

answer

self-managed team

question

The ability to analyze and diagnose a situation and to distinguish between cause and effect is a:

answer

conceptual skill

question

Robert is the product manager at Digital Digs, LLC, a company that manufactures computer accessories. He is known for his effectiveness and efficiency, qualities that are highly regarded in the company where he works. Which of the following can be fittingly inferred with regard to Digital Digs?

answer

Its products meet consumer needs at a price they can afford.

question

Which of the following is true of top managers?

answer

They have cross-departmental responsibility

question

Which of the following is a consequence of restructuring?

answer

Increase in employee attrition

question

___ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

answer

Leading

question

Middle managers are responsible for:

answer

finding the best way to use resources to achieve organizational goals.

question

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

answer

Leading

question

___ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

answer

Organizational performance

question

Which of the following is a primary concern of top managers?

answer

Deciding which goods a company should produce

question

___ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

answer

Empowerment

question

According to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a ___.

answer

Monitor

question

Which of the following is a characteristic of first-line managers?

answer

They are responsible for daily supervision of the nonmanagerial employees.

question

Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

answer

Leading

question

The process of creating new products that customers want is called:

answer

innovation.

question

In an interview with a television channel, the Public Relations manager of KP Oil explained what his company intended to do to tackle the threat to marine life caused by an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident carrying crude oil for the company. According to Mintzberg, the PR manager of KP Oil is playing the role of a ___.

answer

spokesperson

question

Marietta is the product manager at Fireflies Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact htat only a handful of stores actually stocked it, she decided to take advantage of the latent demand in the market. Marietta knew that she was taking a risk by committing organizational resources to pursuing this idea, but was confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task can Marietta be said to be performing?

answer

Planning

question

Emma is a highly efficient manager. This implies that she:

answer

minimizes the amount of input resources without compromising quality.

question

Controlling is the managerial task that involves:

answer

taking any corrective actions needed to maintain or improve performance.

question

A company with a low level of efficiency and high level of effectiveness is most likely to produce:

answer

a product that customers want, but that is too expensive for them to buy.

question

Abby, the CEO of Little Angel Photography, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

answer

Controlling

question

Supervisors are also referred to as __.

answer

first-line managers

question

Due to declining global sales, Make own Ventures Inc. announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of

answer

restructuring

question

Craig is a highly effective manager. This implies that he:

answer

chooses appropriate goals and then achieves them

question

Core competency is:

answer

the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another

question

Controlling is the managerial task that involves

answer

taking any corrective actions needed to maintain or improve performance

question

Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish

answer

Leading

question

The four building blocks of __ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers

answer

competitive advantage

question

In which of the following managerial tasks do manages select appropriate goals for the organization

answer

Planning

question

___ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper

answer

turnaround management

question

Emma is a highly efficient manager. This implies that she:

answer

minimizes the amount of input resources without compromising quality

question

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements

answer

Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them

question

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient. Who among the following is most likely to be laid off by Jack Sprouts' CEO?

answer

Kerry, who spends lavishly on resources and is averse to taking responsibilities

question

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his __ skill

answer

Technical

question

In __, managers evaluate how well the organization is accomplishing its goals.

answer

Controlling

question

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which the employees are expected to follow at work. According to Mintzberg, he is performing the role of a __.

answer

Figurehead

question

Which of the following is true of middle managers?

answer

They make specific decisions about the production of goods and services

question

The outcome of the control process is:

answer

the ability to measure performance accurately and regulate organizational efficiency and effectiveness.

question

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

answer

Leading

question

Which of the following is true of norms?

answer

Unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization

question

The aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions is called:

answer

Quantitative management

question

Which of the following is true of centralization in an organization

answer

Centralization is the concentration of authority at the top of the managerial hierarchy

question

Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior

answer

Unity of command

question

__ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals

answer

Organizational Structure

question

According to Taylor, the production process becomes more efficient with:

answer

The increase of specialization and division of labor

question

Which of the following si true of rules

answer

Formal written instructions that specify actions to be taken under different circumstances to achieve specific goals

question

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that:

answer

Taylor never proposed taht managers should involve workers in analyzing their jobs to identify better ways to perform tasks or should even ask workers about their jobs. Scientific method did not allow workers to exercise initiative and contribute to the organization

question

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization

answer

If workers have relevant knowledge, then workers, rather than managers, should be in control of the work process itself, and managers should behave as coaches and facilitators-not as monitors and supervisors

question

The human relations movement advocates that:

answer

Supervisors should receive behavioral training to manage subordinates in ways that elicit their cooperation and increase their productivity.

question

__ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations

answer

Organizational Behavior

question

According to Henri Fayol, esprit de corps refers to:

answer

Shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group

question

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

answer

Authority

question

Which of the following is true of an open system

answer

It's a system that takes in resources from its external environment and converts them into goods and services that are then sent back to that environment for purchase by customers

question

In the context of management, rules refer to

answer

Formal written instructions that specify actions to be taken under different circumstances to achieve specific goals

question

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with __.

answer

Contingency theory

question

If an organization has a profit-sharing plan in which employees are able to purchase the company's stock at a discount whenever the organization makes huge profits, then this organization follows Fayol's principle of

answer

Remuneration of personnel

question

Fayol recommended the use of ___ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future

answer

Organizational Chart

question

__ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy

answer

Centralization

question

Managers who accept the assumptions of Theory Y

answer

Positive assumptions about workers that lead to the conclusion that a manager's task is to create a work setting that encourages commitment to organizational goals and provides opportunities for workers to be imaginative and to exercise initiative and self-direction

question

Mayfair Mobile's external environment is changing rapidly, and it responds by decentralizing decisions to lower-level managers so that the organization can react faster. Which of the following types of organizational structure allows this

answer

an organic structure

question

In a bureaucracy, a manager's formal authority derives from

answer

The position he or she holds in the organization

question

The aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions is called

answer

Quanitative Management

question

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of

answer

Subordination of individual interests to the common interest

question

__ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates

answer

Contingency Theory

question

Managers that accept the assumptions of Theory Y'

answer

Create a work setting that encourages commitment

question

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against

answer

Unity of Direction

question

Which of the following is true of scientific management

answer

It brought many workers more hardship than gain

question

The line of authority in an organization is

answer

The chain of command extending from the top to the bottom of an organization

question

EZtronics' approach to management is consistent with Theory Y because

answer

Managers at EZtronics have created a work setting that allows workers to exercise initiative

question

Which of the following revelations from different research studies came to be known as the Hawthorne effect

answer

Workers' productivity being affected more by the attention received from researchers than by the work setting

question

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where

answer

Employees are held strictly accountable for their actions

question

Which of the following statements indicates that Megabytes Inc. has implemented an organic structure

answer

At Megabytes, authority is decentralized to middle and first-line managers

question

__ is the performance gain caused by two or more departments coordinating their efforts

answer

Synergy

question

An organization that has a single, comprehensive long-term plan that leads every department within the organization is following Fayol's principle of

answer

Unity of Direction

question

Obedience to a manager's authority is most consistent with Fayol's principle of

answer

Discipline

question

The management theory that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources is called

answer

Management Science Theory

question

A company that wishes to increase the quality of its products should opt for __, a branch management science that provides tools to analyze the company's input, conversion, and output activities

answer

Total Quality Management

question

___ refers to a system where small workshops run by skilled workers produce hand-manufactured products

answer

Crafts Production

question

___gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals

answer

Authority

question

Which of the following statements is consistent with the principles of scientific management

answer

Increase job specialization in order to make the production process more efficient

question

Managers in a(n) __ culture are likely to establish clear reporting relationships so employees know exactly whom to report to and how to react to any problems that arise.

answer

conservative

question

A manager who is organized and self-disciplined is __.

answer

high on conscientiousness

question

Which of the following is true of managers in conservative cultures

answer

They constantly monitor the progress of their employees

question

Emily is seldom in a bad mood and is always optimistic about herself and others. It can be said that Emily is low on __

answer

negative affectivity

question

Which of the following statements demonstrates that Amanda, the general manager of Waterworks Ltd., has high emotional intelligence

answer

She is able to interpret the moods of her employees with no difficulty

question

According to McClelland, the extent to which people have strong desires to perform challenging tasks and to meet personal standards of excellence is known as ___

answer

the need for achievement

question

Which of the following statements demonstrates that Amanda, the general manager of Waterworks Ltd., has high emotional intelligence

answer

She is able to interpret the moods of her employees with no difficulty

question

According to McClelland, the extent to which people have strong desires to perform challenging tasks and to meet personal standards of excellence is known as __.

answer

the need for achievement

question

Which of the following is true of managers who are low on extraversion

answer

They view the world and their life with little optimism

question

Which of the following is true of emotions

answer

Emotions play important roles in ethical decision making

question

Which of the following is true of norms

answer

They are unwritten codes of conduct considered important by most members of a group

question

Which of the following statements demonstrates that Jonathon, the general manager of Dawson and Co., has low emotional intelligence?

answer

He cannot identify or interpret the moods of his employees

question

___ reflects the distinctive ways in organization members perform their jobs and relate to others inside and outside the organization

answer

Organizational Culture

question

Sandra, an employee of Silver Stone Inc., is extremely ambitious and insists on working on important projects by herself. According to McClelland, she ahs a high need for

answer

achievement

question

Which of the following is true of people with high self-esteem

answer

They believe that they are capable of handling most situations

question

An organization which considers and analyzes the ideas and suggestions of all employees regardless of their hierarchical position has a(n) __ culture

answer

innovative

question

In what way do moods differ from emotions

answer

Unlike moods, emotions are relativley short-lived

question

Which of the following is true of organizational commitment

answer

it helps managers perform their figurehead and spokesperson roles

question

Which of the following is true of moods and emotions

answer

moods last longer than emotions

question

The model developed to explain the role that founders' personal characteristics play in determining organizational culture is known as the __ framework

answer

attraction-selection-attrition

question

___ are intense and relatively short-lived feelings

answer

emotions

question

when people belong to the same organization, they tend to share certain beliefs and values that lead them to act in similar ways. This is known as

answer

organizational culture

question

Organizational commitment can be defined as

answer

the collection of feelings and beliefs that managers have about their organization as a whole

question

Glenn is an effective and efficient manager. He, however, tends to be pessimistic and avoids social interactions. This implies that Glenn is low in

answer

extraversion

question

People who tend to be sociable, outgoing, and friendly are low in

answer

introversion

question

People who are high on extraversion are especially likely to experience

answer

Enthusiasm

question

George is an efficient and effective manager who has a hard time managing his own moods and understanding those of his employees. This shows that he is low on

answer

emotional intelligence

question

__ is an example of an instrumental value

answer

self-discipline

question

Why can hiring people through the ASA framework be disadvantegeous

answer

Like-minded employees have difficulty offering fresh perspective

question

A(n) __ value is a personal conviction about lifelong goals or objectives

answer

terminal

question

Mario is the product manager of Lampshades Ltd. Which of the following if true, supports the statement that he is sociable, affectionate, outgoing, and friendly

answer

Mario is high on extraversion

question

__ helps managers maintain their enthusiasm and confidence and energize subordinates to help the organization attain its goals

answer

emotional intelligence

question

Awards dinners, newspaper releases, and employee promotions that let organizations publicly recognize employees' contributions are examples of rites of __.

answer

enhancement

question

Which of the following is true of people who are high on negative affectivity

answer

they experience negative moods frequently

question

Which of the following is ture of managers who are high on extraversion

answer

They tend to feel good about themselves and other people

question

The collection of feelings and beliefs that managers have about their current jobs is known as job

answer

satisfaction

question

Which of the following rites internalizes the norms and values of an organization within an employee

answer

rites of passage

question

organizational__ is the process by which newcomers internalize an organization's values and norms and behave in accordance with them

answer

socialization

question

People who are high on negative affectivity are especially likely to experience

answer

distress

question

in a(n) __ culture, managers are likely to lead by example, encouraging employees to take risks and experiment

answer

innovative

question

Rites of __ motivate commitment to the norms and values of the organization by publicly recognizing and rewarding employee contributions

answer

enhancement

question

The U.S. Army develops socialization programs to determine how individuals enter, advance within, and leave the organization. this is a rite of

answer

passage

question

According to McClelland, the extent to which a person is concerned with being liked and having others get along well with one another is called

answer

the need for affiliation

question

People with an internal locus of control

answer

believe that they are responsible for their own fate

question

New employees in an organization are sometimes put through a training period where they are familiarized with the organization as whole. This process is also called

answer

organizational socialization

question

The managers of Lehman Brothers, whose bankruptcy helpedc propel the 2008-2009 financial crisis, used loopholes in U.K. law to hide billions of dollars of worthless assets in its balance sheet to disguise its poor financial condition. Which of the following approaches to how to be socially responsible is illustrated from this example

answer

obstructionist

question

Which of the following statements is true of ethical decision making

answer

The failure of a company can have catastrophic effects on a community since a general decline in business activity can affect a whole nation

question

Which of the following stakeholder group's individual ethics are important in shaping the organizational code of ethics

answer

founders

question

___ are thoughts and feelings that tell people what is right or wrong

answer

moral scruples

question

__ encourage employees to behave in a socially responsible manner

answer

ethical organizational cultures

question

__ are frequently in the position of having to juggle the interests of different stakeholders, including themselves

answer

managers

question

Managers who sell their stock in advance of other stockholders because they know that their company's performance is about to fall demonstrate the ___ approach to social responsibility

answer

defensive

question

The guiding practices and beliefs through which a particular firm and its managers view their responsibilities to stakeholders are called

answer

organizational ethics

question

Which of the following approaches is characerized with the highest degree of social responsibility

answer

Proactive

question

One managerial implication of the justice model is that managers should base their decisions on

answer

whatever promotes a fair distribution of outcomes

question

The idea that the pursuit of self-interest with no consideration for societal interests leads to disaster is called the

answer

tragedy of the commons

question

Which of the following statements is true about the role of organizational culture

answer

ethics ombudspeople can provide guidance when organization members are uncertain about whether an action is ethical

question

When faced with an ethical dilemma as a manager, Sam tries to reflect back on his upbringing to decide between right and wrong, Sam is reflecting on __.

answer

individual ethics

question

Which approach to social responsibility is being implemented by a company that actively embraces the need to behave in socially responsible ways

answer

proactive

question

Bob gave a talk to his employees about standards that govern how members of their profession should conduct themselves. He was talking about

answer

occupational ethics

question

A manager responsible for communicating and teaching ethical standards to all employees and monitoring their conformity to those standards is called

answer

ethics ombudsperson

question

___ can provide guidance when organization members are uncertain about whether an action is ethical

answer

ethics ombudspeople

question

The __ rule is that an ethical decision is one that distributes rewards and harms in a fair way

answer

justice

question

When tobacco companies sought to hide evidence that cigarette smoking causes lung cancer, they were exhibiting a(n) __ approach to social responsibility

answer

obstructionist

question

David is trying to provide a visible means of support to develop an ethical culture in his company. He can do so by creating

answer

an ethics ombudsperson position

question

the approach to social responsibility most likely to be taken by a typical large U.S. company is the __ approach

answer

accomodative

question

The president at Protector's Insurance takes pride in the fact that his organization strives to behave legally and etically. The company advocates an approach that tries to balance the interests of different stakeholders in relation to the claims of other stakeholders. What approach to social responsibility is the organization implementing

answer

accomodative

question

Bryan is the manager of a company which has been judged as having the best corporate reputation for two years in a row, based on a survey of countrywide consumers. this company is well known for its

answer

ethical culture

question

Which of the following is least likely to be a source of individual ethics

answer

supervisors

question

Which of the following is a method by which a company can act ethically toward employees and meet their expectations

answer

By creating an occupational structure that fairly and equitably rewards organization members for their contributions

question

The utilitarian rule states that an ethical decision is a decision that

answer

produces the greatest good for the greatest number of people

question

___ have the right to expect a good return or reward by investing their human capital to improve a company's performance

answer

managers

question

Robert and his HR team have adapted several existing company policies. He is unure if all these policies can be implemented on ethical grounds. His team can approach a(n) __ to resolve the matter.

answer

ethics ombudsperson

question

Which of the following statements is true about ethics

answer

Laws change to reflect the changing ethical beliefs of a society

question

Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the __ approach

answer

proactive

question

One managerial implication of the justice model is that managers should base their decisions on

answer

whatever promotes a fair distribution of outcomes

question

Managers at Enron prevented employees from selling Enron shares in their pension funds while they sold hundreds of millions of dollars' worth of their own Enron stock. This illustrates the __ approach to social responsibility.

answer

obstructionist

question

Under the practical rule, a manager would not be reluctant to communicate a decision to people outside the company when

answer

a typical person would consider the decision acceptable

question

Standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and individual rights are called

answer

societal ethics

question

Phil has noticed that his operations manager has been practicing unethical means to reap personal benefits at the expense of the company's customers. He will most likely approach the __ to report the matter without fear of retribution.

answer

ethics ombudsperson

question

If Samantha was employing the moral rights rule in her decision making, she would

answer

seek to protect the privileges of people affected

question

The practical rule states that an ethical decision is one that

answer

can be communicated with no reluctance

question

Under the ___ rule, an ethical decision is one that best maintains people's fundamental privileges

answer

moral rights

question

WorldCom gave managers stock options and bonuses even when the company performance was declining, and managers sold their stock in advance of other stockholders. This illustrates the __ approach

answer

Defensive

question

After a lengthy investigation, Larry lost his license to practice law on charges of accepting bribes. In all likelihood, Larry probably violated his __.

answer

occupational ethics

question

A person's confidence and faith in another person's goodwill is called

answer

trust

question

Which of the following is the right approach to eradicting sexual harassment

answer

organizations should develop and clearly communicate a sexual harassment policy

question

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees. This is an example of

answer

managing diversity

question

Which of the following is a guideline for managers to evaluate employees

answer

ensure that performance standards are not vague

question

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991

answer

allows for the awarding of punitive and compensatory damages

question

Which of the following is true of schemas

answer

People tend to pay attention to information that is consistent with their schemas

question

The process by which experienced members of the organization provide guidance and advice to newer members is called

answer

mentoring

question

Two male managers exchange a lewd sexual joke in the presence of a female manager. This is an example of

answer

a hostile work environment

question

The supervisor of medical billing at a hospital has established a rubric that helps her make objective decisions when promoting employees in her department. Which principle are the supervisor's actions based on

answer

Procedural justice

question

Overt discrimination

answer

intentional and deliberate

question

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male co workers, both of which make her uncomfortable. What type of environment is this

answer

hostile work environment

question

A manager in the leader role manages diversity in an organization by

answer

serving as a role model and instituting policies and procedures to ensure that diverse members are treated fairly

question

If white male managers perceive other white male managers more positively than managers from minority groups, this is called

answer

the similar-to-me effect

question

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American. Which of the following is Michael exhibiting in signing Stanley?

answer

a stereotype

question

The marketing manager at RST Consulting, allocates annual bonuses to employees based on performance evaluations. What principle is the manager following?

answer

distributive justice

question

In the _____ role, a manager conveys that the effective management of diversity is a valued goal and objective.

answer

figurehead

question

The success of fast-food restaurants in diverse markets can be attributed to relatively accurate _____ of managers.

answer

perceptions

question

The term _____ alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

answer

glass ceiling

question

ALT Inc. conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective:

answer

diversity management

question

JRC Inc., a consumer-electronics firm based in Atlanta, is opening another manufacturing unit. The top management involves female representatives in the design team to take care of any concerns that female employees may have. This is an example of:

answer

managing diversity

question

all decisions and actions of managers are based on their

answer

subjective perceptions

question

Basing employees' promotions on their performance evaluations, independent of ethnicity, age, or gender, is known as:

answer

distributive justice

question

Which principle dictates that managers should receive a raise in pay based upon their contributions to the organization, and not based on their gender?

answer

distributive justice

question

Which of the following is a step to manage diversity effectively?

answer

empower employees to challenge discriminatory behaviors

question

Justin, a human resources manager for XYZ Company, commits 5% of the annual budget toward instituting a new program that rewards employees for effectively handling diversity. Justin is playing the role of a(n) _____.

answer

entrepreneur

question

Which act requires that men and women be paid equally if they are performing equal work?

answer

Equal Pay Act

question

Which of the following helps managers increase diversity awareness in an organization?

answer

Improving understanding of others who are different from oneself

question

As the branch manager of Missouri Bank, Jim is responsible for informing staff members about changes in diversity policies. Jim plays the role of a _____ in handling diversity

answer

disseminator

question

Which of the following helps managers respond to the differing needs of diverse employees while enabling those employees to be effective contributors to an organization?

answer

not feeling threatened by different approaches and perspectives

question

In the _____ role, a manager enables diverse individuals to coordinate their efforts.

answer

Liaison

question

One result of effectively managing diversity is

answer

reduction in turnover rates

question

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

answer

quid pro quo

question

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager. Mark and Kate are equally good resources. Riley promotes Kate because he believes that all women are soft-spoken and polite. Riley is influenced by:

answer

stereotypes

question

What is overt discrimination

answer

Knowingly and willingly denying diverse indviduals access to opportunities and outcomes in an organization

question

Which of the following is true of the salience effect?

answer

Individuals who are salient are often perceived to be primarily responsible for outcomes.

question

What is schema

answer

It is the process through which people select, organize, and interpret sensory input. Preconceptions about someone

question

Tucker is hiring a manager for his clothing store. When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests. Jose's passion for music and interest in the stock market gets him the job. Tucker is influenced by:

answer

the similar to me effect

question

Title VII of the Civil Rights Act prohibits discrimination:

answer

in employment decisions on the basis of race, religion, sex, color, or national origin.

question

What is the salience effect?

answer

It is the tendency to focus attention on individuals who are conspicuously different from us.

question

What is diversity

answer

Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people.

Managing Ch 1-5 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards