question

Which of the following refers to the deployment of organizational resources to achieve strategic goals?

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Organizing

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Strategy defines ____ to do (it) while organizing defines ____ to do (it).

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what; how

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Organizational structure includes which of these?

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All of these are part of organizational structure.

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Organization structure is defined as the

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framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated.

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The organization chart

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both shows the characteristics of the organization's vertical structure and is a visual representation of the organization's structure.

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Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

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Work specialization

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When work specialization is extensive

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employees perform a single task.

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Jacob was recently looking at his company's organization chart in an attempt to discover who reports to whom. Jacob is studying his organization's

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chain of command.

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____ is also referred to as work specialization.

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Division of labor

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Unity of command and the scalar principle are both closely related to the

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chain of command

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____ means that each employee is held accountable to only one supervisor.

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Unity of command

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The formal and legitimate right of a manager to make decisions is

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authority.

question

____ refers to a clearly defined line of authority in the organization that includes all employees.

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Scalar principle

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The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called

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accountability

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Which of the following characteristics distinguishes authority?

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Subordinates accept it.

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Gina wishes to transfer authority and responsibility to her subordinates. This process is known as

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delegation.

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Which department performs tasks that reflect the organization's primary goals and mission?

answer

line

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____ departments include all of those that provide specialized skills in support of ____ departments.

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Staff; line

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Which of the following typically is NOT considered a staff department?

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Manufacturing

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Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?

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Manufacturing department

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Which of the following refers to the number of employees reporting to a supervisor?

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the span of management

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Traditionally, a span of management of about ____ has been recommended.

answer

seven

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Kevin's subordinates are highly trained and all perform similar tasks. Nichole's subordinates are spread over two locations and she has little available in the way of support systems. Which of the following statements is most correct?

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Kevin's span of management can be larger than Nichole's.

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According to Spotlight on Skills in Chapter 7, all of the following are effective ways for a manager to delegate EXCEPT:

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save feedback for completion of the project

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Which of the following organizations have a flat structure compared to others?

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Organization B with three hierarchical levels

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The deployment of organizational resources to achieve strategic goals is known as

answer

organizing

question

The framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated is called

answer

organization structure

question

The visual representation of an organization's structure is called the

answer

organization chart

question

Division of labor is also known as

answer

work specialization

question

The degree to which organizational tasks are subdivided into individual jobs is called

answer

work specialization

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The _____________ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.

answer

chain of command

question

When each employee is held accountable to only one supervisor, it is called

answer

unity of command

question

The _______ refers to a clearly defined line of authority in the organization that includes all employees.

answer

scalar principle

question

The three characteristics of authority are

answer

that it must be vested in positions not people, flow down the vert. hierarchy, and accepted by subordinates.

question

_______ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

answer

authority

question

List the five approaches to departmentalization.

answer

Vertical functional, divisional, matrix, team based, virtual network

question

List three disadvantages of the divisional structure.

answer

Duplication of resources across divisions, less technical depth/specialization, poor conditions across divisions.

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List the advantages of the virtual network structure.

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Can draw on expertise world wide, highly flexible,/ responsible, reduce overhead costs

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List the three basic types of production technology.

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small batch and unit production, large batch and mass production, continuous process production

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Describe service technology.

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Characterized by intangible outputs and direct contact between employees and customers.

question

The adoption of a new idea or behavior by an organization is known as organizational

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change

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Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be

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ambidextrous.

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The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called

answer

creativity

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Which of the following refers to the generation of novel solutions to perceived problems?

answer

creativity

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The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

answer

exploration

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The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as

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cooperation

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The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as

answer

entrepreneurship

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____ change is a change in the organization's product or service outputs.

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product

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Which of the following is a change in the organization's production process -- how the organization does its work?

answer

technology

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A ____ change is related to the organization production process.

answer

technological

question

All of the following are characteristics of creative individuals EXCEPT

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rationality

question

All of the following are characteristics of creative organizations EXCEPT

answer

centralization

question

Which of the following is NOT a characteristic of a creative individual?

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Authorization and dependent

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Jackie, a new employee of yours, strikes you as curious, open-minded, and receptive to new ideas. Keep your eye on Jackie, for she may very well be

answer

a creative individual

question

Creative organizations

answer

are loosely structured.

question

All of the following are critical innovation strategies for changing products and technologies EXCEPT

answer

risk propensity

question

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

answer

An idea incubator

question

According to BusinessWeek, in 2010, ____ was ranked as the World's Most Innovative Company.

answer

Apple

question

Innovation requires the coordination that occurs with the ____.

answer

horizontal linkage model

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____ change is the primary way in which organizations adapt to changes in markets, technology, and competition.

answer

product

question

A unit which functions as a separate unit and gives free rein to members is called a(n):

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new venture team

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____ change refers to a major shift in the norms, values, attitudes and mind-set of the entire organization.

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culture

question

___ is the process of determining which forces drive and which forces resist a proposed change.

answer

Force-field analysis

question

To reduce resistance to change, ____ are/ is used when solid information about the change is needed by users and others who may resist implementation.

answer

communication and education

question

is defined as the adoption of a new idea or behavior by an organization.

answer

Organizational change

question

is a change in the organization's product or service outputs.

answer

product change

question

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

answer

exploration

question

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as

answer

entrepreneurship

question

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as

answer

cooperation

question

is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

answer

creativity

question

change is related to the organization's production process, i.e., how the organization does its work.

answer

technology

question

is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

answer

idea incubator

question

model is an approach to product change that emphasizes shared development of innovations among several departments.

answer

horizontal linked model

question

A strategy based on the ability to deliver products and services faster than competitors is called

answer

fast cycle teams

question

List the three distinct steps for achieving behavioral and attitudinal change.

answer

1. unfreezing, 2. changing, 3. refreezing

question

List the four reasons why employees tend to resist change.

answer

-Self-interest - Lack of understanding and trust -uncertainty -Different assessments and goals

question

List the five specific tactics that can be used to overcome employee resistance to change

answer

- Communication, education -Participation -Negotiation .Coercion -Top Management support

question

____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

answer

human resource management

question

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

answer

Only top-line managers are predominantly human resource managers.

question

All of the following are current strategic issues of particular concern to managers EXCEPT

answer

right people to become more competitive on a local basis.

question

All of the following are goals of human resource management EXCEPT

answer

turning over an effective workforce.

question

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of knowledge, experience, skills, and capabilities of employees?

answer

human capital

question

Which of the following created the Equal Employment Opportunity Commission?

answer

civil rights act

question

The hiring of applicants based on criteria that are not job-related is called

answer

discrimination

question

Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of

answer

discrimination

question

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

answer

affirmative action

question

Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of

answer

equal employment opportunity.

question

The ____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."

answer

American with Disabilities Act

question

Which of the following restricts mandatory retirement?

answer

The Age Discrimination in Employment Act

question

The ____ prohibits discrimination based on physical or mental disability.

answer

Vocational Rehabilitation Act

question

Family and Medical Leave Act requires employers to provide up to ____ weeks unpaid leave for childbirth, adoption, or family emergencies.

answer

12

question

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

answer

Consolidated Omnibus Budget Reconciliation Act

question

____ is/are part of the new social contract for employees.

answer

Employability, personal responsibility

question

From the employer's viewpoint, which of these is part of new social contract?

answer

Incentive compensation

question

A(n) ____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems.

answer

employer of choice

question

In the new workplace, ____ are people who work for an organization, but not on a permanent or full-time basis.

answer

contingent workers

question

Which of the following means using computers and telecommunications equipment to do work without going to an office?

answer

Telecommuting

question

____ is the first step in attracting an effective work force

answer

human resource planning

question

____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees.

answer

Choosing recruiting procedures

question

In utilizing the matching model of employee selection, the organization offers ____ and the employee offers ____.

answer

inducements, contributions

question

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource

answer

planning

question

Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely performing which of the following activities?

answer

Human resource planning

question

____ refers to activities undertaken to attract, develop, and maintain an effective workforce within an organization.

answer

Human Resource Management

question

______ refers to the economic value of knowledge, experience, skills, and capabilities of employees.

answer

human capital

question

___ is the hiring or promoting of applicants based on criteria that are not job relevant.

answer

discrimination

question

A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as

answer

affirmative action

question

______ are people who work for an organization, but not on a permanent or full-time basis.

answer

contingent workers

question

_____ means using computers and telecommunications equipment to perform work from home or another remote location.

answer

Telecommunicating

question

With the ______, the organization and the individual attempt to match the needs, interests, and values that they offer each other.

answer

matching model

question

____ is the forecasting of human resource needs.

answer

Human resource Planning

question

____ is defined as "activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied."

answer

recruiting

question

The systematic process of gathering and interpreting information about essential duties refers to

answer

job analysis

question

List the four steps in attracting an effective workforce.

answer

HR planning, choose recruiting sources, select the candidate, welcome new employees

question

List the most frequently used selection devices.

answer

Application Form Interview Employment Test Assessment Center Online Checks

question

What are some innovative approaches that managers can use to recruit the right people?

answer

referrals, social media, searching relevant trade groups

question

List the three most common types of employment tests that organizations may use to select employees.

answer

Cognitive tests Personality tests Physical tests Job knowledge tests

question

List the five categories or forms of sexual harassment.

answer

Generalized Inappropriate/ offensive Solicitation with promise of reward Coercion with threat of Punishment Sexual crimes and misdemeanors

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