question

What is Operations management (OM)

answer

is the set of activities that creates value in the form of goods and services by transforming inputs into outputs

question

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cade? a. Receiving a shipment of incoming food ingredients b. Filing a tax return c. designing an efficient layout d. preparing an employee schedule

answer

b. Filing a tax return

question

The Creation of goods and services is referred to as a. design b. transformation c. production d. formation

answer

c. production

question

Which of the following is NOT considered to be one of the three primary functions that all organizations perform? a. production/operations b. Marketing c. finance/ accounting d. research and development

answer

d. research and development

question

Which of the following activities at an airline is NOT an operations activity? a. sales b. flying c. catering d. crew scheduling

answer

a. sales

question

A global network of organizations and activities that supply a firm with goods and services is referred to as a. operations management b. production c. supply chain d. business functions

answer

c. supply chain

question

Competition in the 21st century is no longer between companies; it is between a. countries b. individuals c. technologies d. supply chains

answer

d. supply chains

question

A large percentage of the revenue of most firms is spent on which function a. operations b. marketing c. finance d. research and development

answer

a. operations

question

Which of these is NOT one of the basic functions of the management process? a. leading b. controlling c. inspecting d. staffing

answer

c. inspecting

question

Which of the following OM decisions determines how good or service is produced and commits management to specific technology quality, human resources, and capital investment? a. human resources and job design b. managing quality c. design of goods and services d. process and capacity design

answer

d. process and capacity design

question

The father of scientific management is a. Eli Whitney b. Frederick W Taylor c. Henry Ford d. Henry L grant

answer

b. Frederick W taylor

question

The person who belived that management must do more to improve the work environment and processes so that quality can be improved was a. Eli Whitney b. henry ford c. Walter Shewhart d. W. Edwards Deming

answer

d. W. Edwards Deming

question

The economic activities that typically produce an intangible product are referred to as a. services b. goods c. products d. phantoms

answer

a. services

question

Which of the following organizations does NOT belong to the service sector? a. San Diego Zoo b. Ford motor company c. costco d. southwest airlines

answer

b. Ford motor company

question

Which of the following is NOT considered to be a stakeholder a. distributors b. customers c. community members d. competitors

answer

d. competitors

question

What is the goal for mass customization? a. the goal is to let operations managers work with their supply chain to viciously cut inventories at every level b. the goal is to enrich jobs and move more decision making to the individual contributor c. the goal is to produce customized products, whenever and wherever needed d. the goal is to seek creative designs, efficient productions, and high-quality goods via inter nation collaboration

answer

c. the goal is to produce customized products, whenever and wherever needed

question

Productivity increases when a. inputs and outputs increase proportionately b. inputs increase while outputs remain the same c. input decrease while outputs remain the same d. outputs decrease while inputs remain the same

answer

c. input decrease while outputs remain the same

question

In general, the supply chain starts with a. research and development b. final customers at the retail store c. the provider of basic raw materials d. a distributor

answer

c. the provider of basic raw materials

question

Which of the following is NOT considered to be a stakeholder a. customers b. competitors c. distributors d. community members

answer

b. competitors

question

Which of the following activities at a commercial bank is NOT an operations activity? a. maintenance b. auditing c. security d. check clearing

answer

b. auditing

question

Which of the following is NOT a characteristic of services? a. produced and consumed simultaneously b. unique c. intangible d. standardized product

answer

d. standardized product

question

Which of the following is NOT one of the four reasons that we study OM? a. we want to know how goods and services are produced b. it is such a costly part of an organization c. it is one of the three major functions of any organization d. we want to understand what marketing managers do

answer

d. we want to understand what marketing managers do

question

Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers? a. rapid product development b. sustainability c. local focus d. supply chain partnering

answer

c. local focus

question

Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel? a. design b. process analysis c. production and inventory control d. industrial engineering

answer

d. industrial engineering

question

The person who introduced standardized, interchangeable parts was a. Frederick W Taylor b. Henry Ford c. Eli Whitney d. W. Edwards Deming

answer

c. Eli Whitney

question

Which of the following does NOT contribute is OM a. unsystematic processing of data b. innovations from physical sciences c. other disciplines including industrial engineering, statistics, management, and economics d. information technology

answer

a. unsystematic processing of data

question

Which of these is NOT one of the 10 strategic OM decisions? a. layout strategies b. managing quality c. scheduling d. marketing

answer

d. marketing

question

Which of the following best defines scheduling? a. determines and implements implements and short term schedules and effectively and efficiently utilize personnel while meeting customer demands b. determines and implements long and short term schedules that effectively and efficiently utilize personnel while meeting customer demands c. determines and implements long and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands d. determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

answer

d. determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

question

Which of the following is NOT one of the factors that fosters specialization and worldwide supply chain? a. marketing b. cheaper transportation c. specialized expert knowledge d. instant communication

answer

a. marketing

question

which of the following is an example of a "hidden" production function? a. producing a computer b. transplanting a liver c. manufacturing a television d. assembling a motorcycle

answer

b. transplanting a liver

question

Which appears to provide the best opportunity for increases in productivity? a. raw materials b. management c. labor d. capital

answer

b. management

question

T/F one reason to study operations management is to learn how people organize themselves for productive enterprise

answer

True

question

Which of the following are the primary functions of all organizations? a. sales, quality, control, and production/operations b. production operations, marketing and human resources c. marketing, production/ operations, and finance / accounting d. marketing, human resources, and finance/ accounting e. research and development, finance/accounting and purchasing

answer

c. marketing, production/ operations, and finance / accounting

question

all of the following decisions fall within the scope operations management EXCEPT for a. location strategy b. managing quality c. human resources and job design d. design of goods and services e. creating the company income statement

answer

e. creating the company income statement

question

Which of the following is NOT a typical service attribute a. difficult to resell b. customer interaction is high c. intangible product d. simultaneous production and consumption e. easy to store

answer

e. easy to store

question

T/F one reason to globalize is to learn to improve operations

answer

true

question

According to the authors, which of the following strategic concepts allows firms to achieve their missions? a. differentiation cost leadership, and response b. differentiation, quality leadership and response c. productivity, efficiency, and quality leadership d. differentiation, distinctive competency, quality leadership, and capacity e. distinctive competency, cost leadership, and experience

answer

a. differentiation cost leadership, and response

question

Which of the following is the best example of competing on low-cost leadership? A. A firm's research and development department generates many ideas for new products B. A firms offers more reliable products than its competitors do C. A firm advertises more than its competitors do D. A firm's products are introduced into the market faster than its competitors' products are E. A firms produces its product with less raw material waste then its competitors do

answer

E. A firms produces its product with less raw material waste then its competitors do

question

Standardization is an appropriate strategy in which stage of the product life cycle? A. Growth B. retirement C. decline D. Maturity E. introduction

answer

D. Maturity

question

T/F One reason to study operations management is to learn how people organize themselves for productive enterprise

answer

True

question

T/F Customer interaction is often high for manufacturing processes, but low for services

answer

False

question

Which of the following is the best example of pure service? A. restaurant B. Heart Transplant C. counseling D. oil changes E. Electric Co-Op

answer

C. counseling

question

Which of the following is a similarity between goods and services A. consistency B. mass production C. automation D. both have quality standards E. both can usually be kept in inventory

answer

D. both have quality standards

question

T/F One reason to globalize is to improve operations

answer

True

question

Cost cutting in international operations can take place because of: A. lower wage scales B. less stringent regulations C. lower indirect costs D. lower taxes and tariffs E. all of the above

answer

E. all of the above

question

Which of the following statements best characterizes delivery reliability? A. company that delivers faster than its competitors B. a company that has a computerized delivery scheduling system C. a company that delivers more frequently than its competitors D. a company that always delivers on the same day of the week E. a company that always delivers at the promised time

answer

E. a company that always delivers at the promised time

question

Value chain analysis can be used to determine if a business is adding unique value in which of the following areas? A. process innovation B. human resources C. quality management D. product research E. All of the above

answer

E. All of the above

question

T/F Slack is the amount of time an activity can be delayed without delaying the entire project

answer

True

question

Which of the following is NOT one of the phases of project management? A. controlling B. scheduling C. budgeting D. planning E. All of the above are project management phases

answer

C. budgeting

question

A project manager is interested in crashing a project with variable activity times. Which of the following tools should he/she employ A. PERT B. either PERT or CPM C. PERT, CPM, or a Gantt chart are fine D. CPM E. Gantt Chart

answer

A. PERT

question

T/F Mean squared error and exponential smoothing are two measures of the overall error of a forecasting model

answer

False

question

One use of short- range forecasts is to determine A. capital expenditures B. research and development plans C. facility location D. planning for new products E. Job assignments

answer

E. Job assignments

question

Which of the following statements comparing exponential smoothing to the weighted moving average technique is TRUE? A. exponential smoothing allows one to develop forecast for multiple periods, whereas the weighted moving average technique does not B. More emphasis can be placed on recent values using the weighted moving average C. exponential smoothing typically requires less record keeping of past data D. exponential smoothing is more easily used in combination with the delphi method E. exponential smoothing is considerable more difficult to implement on a computer

answer

C. exponential smoothing typically requires less record keeping of past data

question

The last four weekly values were 80, 100, 105, and 90 units. The last four forecasts were 60, 80, 95, and 75 units. These forecasts illustrate A. qualitative methods adaptive smoothing C. bias D. slope E. trend projection

answer

C. bias

question

When should product strategy focus on forecasting capacity requirements? A. at the saturation stage of the product life cycle B. at the maturity stage of the product life cycle C. at the decline stage of the product life cycle D. at the growth stage of the product life cycle E. at the introduction stage of the product life cycle

answer

D. at the growth stage of the product life cycle

question

Quality function deployment (QFD) A. determines what will satisfy the customer B. is used to determine where to deploy quality efforts C. is used early in the design process D. translates customer desires into the target design E. all of the above

answer

E. all of the above

question

A result of concurrent engineering in product design is A. lower quality B. High costs C. speedier product development D. less customer demand E. All of the above

answer

C. speedier product development

question

Which of the following typically shows the hierarchy of components, their description, and the quantity of each required to make on unit of a product? A. a bill of material B. an assembly chart C. a route sheet D an assembly drawing E. an engineering drawing

answer

A. a bill of material

question

Which of the following tasks would NOT typically represent an operations management activity at hard rock cafe? A. receiving a shipment of incoming food ingredients B. filling a tax return C. designing an efficient layout D. preparing an employee schedule

answer

B. filling a tax return

question

The creation of goods and services is refereed to as A. design B. transformation C. production D. formation

answer

C. production

question

Which of the following is NOT considered to be one of the three primary functions that all organizations perform? A. production/ operations B. marketing C. finance/accounting D. research and development

answer

D. research and development

question

Which of the following activities at an airline is NOT an operations activity A. sales B. flying C. catering D. crew scheduling

answer

A. sales

question

A global network of organizations and activities that supply a firm with goods and services is referred to as A. operations management B. production C. supply chain D. business functions

answer

C. supply chain

question

Competition in the 21st century is no longer between companies; it is between A. countries B. individuals C. technologies D. supply chains

answer

D. supply chainsss

question

A large percentage of the revenue of most firms is spend on which function? A. operations B. marketing C. finance D. research and development

answer

A. operations

question

Which of these is nOT one of the basis functions of the management process? A. leading B. controlling C. inspecting D. staffing

answer

C. inspecting

question

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? A. human resources and job design B. managing quality C. design of goods and services D. process and capacity design

answer

D. process and capacity design

question

The father of scientific management is A. Eli whitney B. Frederick W Taylor C henry ford D. Henry L Gantt

answer

B. Frederick W Taylor

question

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A. Eli whitney B. Henry Ford C. Walter Shewhart D. W. Edwards Deming

answer

D. W. Edwards Deming

question

The economic activities that typically produce an intangible product are referred to as A. services b. goods c. products D. phantoms

answer

A. services

question

Which of the following organizations does NOT belong to the service sector? A. San Diego Zoo B. Ford motor company C. costco D. southwest airlines

answer

B. Ford motor company

question

Productivity increases when A. inputs and outputs increase proportionately B. inputs increase while outputs remain the same C. inputs decrease while outputs remain the same D. outputs decrease while inputs remain the same

answer

C. inputs decrease while outputs remain the same

question

Which is the goal for mass customization? A. the goal is to let operations managers work with their supply chain to viciously cut inventories at every level B. the goal is to enrich jobs and move more decision making to the individual contributor C. the goal is to produce customized products whenever and wherever needed D. the goal is to seek creative designs, efficient production, and high quality goods via international collaboration

answer

C. the goal is to produce customized products whenever and wherever needed

question

Which of the following is NOT considered to be a stakeholder? A. distributors B. customers C. community members D. competitors

answer

D. competitors

question

In general, the supply chain starts with A. the provider of basic raw materials B. final customers at the retail store C. a distributor D. research and development

answer

A. the provider of basic raw materials

question

Which of the following is NOT one of the four reasons that we study OM? A. it is one for the three major functions of any organization B. it is such a costly part of an organization C. we want to know how goods and services are produced D. we want to understand what marketing managers do

answer

D. we want to understand what marketing managers do

question

Which appears to provide the best opportunity for increases in productivity? A. labor B. raw materials C. capital D. management

answer

D. management

question

Which of the following does NOT contribute to OM? A. other disciples including industrial engineering statistics, management and economics B. Information technology C. unsystematic processing of data D. innovations from physical sciences

answer

C. unsystematic processing of data

question

Which of the following is NOT one of the factors that foster specialization and worldwide supply chains? A. specialized expert knowledge B. marketing C. cheaper transportation D. instant communication

answer

B. marketing

question

Which of the following is NOT a characteristic of services? A. produced and consumed simultaneously B. standardized product C. unique D. intangible

answer

B. standardized product

question

Which operations unction at a manufacturing facility strives for the efficient use of machines, space and personnel? A. process analysis B. industrial engineering C. production and inventory control D. design

answer

B. industrial engineering

question

Which of the following is NOT considered to be a stakeholder? A. customers B. competitors C. distributors D. community members

answer

B. competitors

question

The person who intoruced standardized, interchangeable parts was A. W. Edwards Deming B. Frederick W taylor C. Henry Ford D. Eli Whitney

answer

D. Eli Whitney

question

Which of the following best defines scheduling A. determines and implements long and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands B. determines and implements intermediate and short term schedules that effectively and efficiently utilize personnel while meeting customer demands C. Determines and implements long and short term schedules that effectively and efficiently utilize personnel while meeting customer demands D. Determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

answer

D. Determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

question

Which of the following activities at commercial bank is NOT an operations activity? A. check clearing B. auditing C. maintenance D. security

answer

B. auditing

question

Which of the following is an example of a "hidden" production function? A. producing a computer B. assembling a motorcycle C. manufacturing a television D. transplanting a liver

answer

D. transplanting a liver

question

Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers? A. supply chain partnering B. rapid product development C. local focus D. sustainability

answer

C. local focus

question

Which of these is NOT one of the 10 strategic OM decisions? A. marketing B. layout strategies C. managing quality D. Scheduling

answer

A. marketing

question

The stated purposed of NAFTA is to A. phase out all trade and tariff barriers among Canada, Mexico, and US B. increase product innovation in the wireless communication sector C. gain membership in the WTO D. reduce the outsourcing of jobs to foreign countries

answer

A. phase out all trade and tariff barriers among Canada, Mexico, and US

question

Which of the following is NOT a reason why domestic business operations decide to change to some form of international operations? A. improve products B. improve the supply chain C. attract and retain local talent D. improve operations

answer

C. attract and retain local talent

question

A strategy is A. an action plan to achieve a mission B. established prior to establishing a mission C. a functional area of the firm D. the purpose for which an organization is established

answer

A. an action plan to achieve a mission

question

Which of the following is the purpose or rationale for an organization's existence? A.mission B. articles of incorporation C. strategy D. charter

answer

A.mission

question

Competing on differentiation is A. concerned with uniqueness B. based upon low cost leadership C. based upon flexibility D. concerned with reliability of scheduling

answer

A. concerned with uniqueness

question

Which of the following does not represent competing or response? A. concerned with reliability of scheduling B. based on quickness C. based on flexibility D. based on providing uniqueness

answer

D. based on providing uniqueness

question

Which of the following is NOT one of the 10 strategic OM decisions listed in the text? A. location B. quality C. layout D. finances/ accounting

answer

D. finances/ accounting

question

Which of the following is NOT an OM strategy/ issue during the growth stage of the product life cycle? A. enhance distribution B. forecasting critical C. shift towards product focus D. reduce capacity

answer

D. reduce capacity

question

SWOT analysis referes to A. strengths, opponents, weaknesses, and threats B. support, opportunities, weaknesses, and threats C. support, opponents, weaknesses, and threats D. strengths, opportunities, weaknesses and threats

answer

D. strengths, opportunities, weaknesses and threats

question

Which of these is not an advantage of outsourcing? A. gaining outside expertise B. potential creation of future competition C. accessing outside technology D. Cost savings

answer

B. potential creation of future competition

question

An international business is a firm that A. is not from the United States B. engages in international trade or investment C. produces a wide range of products D. hires non US citizens

answer

B. engages in international trade or investment

question

Which of the following internation operations strategies uses decentralized authhority with substantial autonomy at each business? A. transnational B. multidomestic C. international D. global

answer

B. multidomestic

question

A method managers use to evaluate the resources at their disposal and manage or alter them to achieve competitive advantage is referred as A. value chain analysis B. five forces analysis C. resources view D. competitive advantage

answer

C. resources view

question

Which of the following is NOT an OM strategy/issue during the introduction stage of the product life cycle? A. frequent product and process design changes B. limited models C. long production runs D. high production costs

answer

C. long production runs

question

The creation of a unique advantage over competitors is referred as A. experience differentiation B. differentiation C. response D. competitive advantage

answer

D. competitive advantage

question

Which of the following statement is incorrect about the mission? A. the mission statement provides boundaries and focus for organizations B. the mission statement provides the concept around which the firm can rally C. each functional area within the firm may develop its own strategy, but not its own supporting mission D. the mission states the rationale for the organization's existence

answer

C. each functional area within the firm may develop its own strategy, but not its own supporting mission

question

Which of these is NOT a disadvantage of outsourcing? A. negative impact on employees B. loss control C. risks may not manifest themselves for years D. decreased logistics and inventory costs

answer

D. decreased logistics and inventory costs

question

Competing on cost is A. concerned with reliability of scheduling B. concerned with uniqueness C. based upon flexibility D. achieving maximum value as perceived by the customer

answer

D. achieving maximum value as perceived by the customer

question

Which of the following internation operations strategies involves a high degree of centralization? A. transnational B. international C. global D. multidomestic

answer

C. global

question

Which one of the following statements is incorrect regarding globalization and globalization strategies A. Globalization means customers, talent, and suppliers are worldwide B. Globalization strategies could add value to products and services C. globalization strategies could simplify the operations manager's job D. globalization strategies could contribute to efficiency

answer

C. globalization strategies could simplify the operations manager's job

question

What is a graphical link of competitive advantages, KSFs, and supporting activities? A. product life cycle B. activity map C. competitive success grid D. ley success factor network

answer

B. activity map

question

Which of the following is NOT one of the three strategic approaches to competitive advantage? A. innovation B. differentiation C. cost leadership D. response

answer

A. innovation

question

The three phases involved in the management of large project are A. planning, scheduling, and controlling B. planning, scheduling, and evaluating C. scheduling, designing and operating D. scheduling, operating, and evaluating

answer

A. planning, scheduling, and controlling

question

Which of the following does NOT belong to the planning phase of project management? A. defining the project B. goal setting C. monitoring resources D. team organization

answer

C. monitoring resources

question

The project organization may be LESS helpful when A. the project cuts across organizational lines B. the job is familiar to the existing organization C. the work contains complex interrelated tasks requiring specialized skills D. work tasks can be defined with a specific goal and deadline

answer

B. the job is familiar to the existing organization

question

Which of the following is the THIRD level in work breakdown structure (WBS)? A. project B. activities to completed C. subtasks in major tasks D. major tasks in the project

answer

C. subtasks in major tasks

question

Gantt charts are A. widely used network techniques B. not easy to understand C. not widely used D. planning charts used to schedule resources and allocate time

answer

D. planning charts used to schedule resources and allocate time

question

Which of the following is NOT part of project controlling? A. Close monitoring of resources, costs, quality and budgets B. shifting resources to where they are needed most C. sequencing and allotting time to all project activities D. using a feedback loop to revise the project plan

answer

C. sequencing and allotting time to all project activities

question

The critical path of a network is the A. path with the fewest activities B. path with the most activities C. longest time path through the network D. shortest time path through the network

answer

C. longest time path through the network

question

How is the EF computed? A. LF- Activity time B. Max (EF of all immediate predecessors) C. Min (LS of all immediate following activities) D. ES+ activity time

answer

D. ES+ activity time

question

Which of these time estimates is NOT used in PERT A. most likely time B. optimistic time C. standard time D. pessimistic time

answer

C. standard time

question

What is the shortest duration required to complete an activity? A. optimistic time B. pessimistic time C. most likely time D. Crash time

answer

D. Crash time

question

Which of the following is a limitation of PERT and CPM A. the graphical nature of a network delays comprehension of the activity list's interrelationships B. they applicable to only a narrow variety of projects and industries C. they can be used only to monitor schedules D. there is the inherent danger of placing too much emphasis on the critical path

answer

D. there is the inherent danger of placing too much emphasis on the critical path

question

Among the following, critical path and slack time analysis MOST help A. highlight relationship among project activities B. point out who is responsible for various activities C. managers define the project activities D. pinpoint activities that need to be closely watched

answer

D. pinpoint activities that need to be closely watched

question

What is the most popular example of specialized software for managing projects? A. Microsoft project B. Microsoft management tool C. PERT/CPM+ D. Project apple

answer

A. Microsoft project

question

The forecasting time horizon that would typically be easiest to predict for would be the A. medium range B. intermediate range C. short range D. long range

answer

C. short range

question

A forecast that projects a company's sales is A. an environmental forecast B. an economic forecast C. a technological forecast D. a demand forecast

answer

D. a demand forecast

question

CPFR is A. collaborative, planning, forecasting, and replenishment B. complete, partner, forecasting and replenishment C. collaborative, partner, forecasting, and replenishment D. complete, planning, forecasting, and replenishment

answer

A. collaborative, planning, forecasting, and replenishment

question

Which of the following statements is NOT true? A. when excess capacity exists, cost can increase B. when capacity is inadequate, customers can be lost C. when capacity is inadequate, market share can shrink D. when excess capacity exists, cost can decrease

answer

D. when excess capacity exists, cost can decrease

question

Which of the following is the FIRST step in a forecasting system? A. Select the items to be forecasted B. determine the use of the forecast C. select the forecast model(s) D. Determine the time horizon of the forecast

answer

B. determine the use of the forecast

question

Which of the following forecasting steps comes directly after determining the time horizon of the forecast? A. make the forecast B. select the items to be forecasted C. gather the data D. select the forecasting model(s)

answer

D. select the forecasting model(s)

question

Which of the following is a quantitative forecasting method? A. jury of executive opinion B. market survey C. sales force composite D. exponential smoothing

answer

D. exponential smoothing

question

Which forecasting model is based upon salesperson' estimates of expected sales? A. Delphi method B. market survey C. sales fore composite D. jury of executive opinion

answer

C. sales fore composite

question

What is a data pattern repeats itself after a period of days, weeks, months, or quarters? A. random variation B. trend C. seasonality D. cycle

answer

C. seasonality

question

which forecasting method considers several variables that are related to the variables that are related to the variable being predicted? A. simple regression B. exponential smoothing C. weighted moving average D. multiple regression

answer

D. multiple regression

question

A tracking single A. that is negative indicates that demand is greater than the forecast B. is computed as the mean absolute deviation (MAD) divided by the running sum of the forecast errors (RSFE) C. is a measurement of how well a forecast is predicting actual values D. cannot be used with exponential smoothing

answer

C. is a measurement of how well a forecast is predicting actual values

question

Which one of the following statements is NOT true about the forecasting in the service sector? A. hourly demand forecasts may be necessary B. demand patterns are often different from those is non service sectors C. forecasting in the service sector present some usually challenges D. detailes forecasts of demand are not needed

answer

D. detailes forecasts of demand are not needed

question

A method managers use to evaluate the resources at their disposal and manage or alter them to achieve competitive advantage is referred as A. value chain analysis B. five forces analysis C. resources view D. competitive advantage

answer

C. resources view

question

Which of the following is NOT an OM strategy/issue during the introduction stage of the product life cycle? A. high production costs B. limited models C. long production runs D. frequent product and process design changes

answer

C. long production runs

question

The creation of a unique advantage over competitors is referred as A. experience differentiation B. competitive advantage C. response D. differentiation

answer

B. competitive advantage

question

Which of the following statement is incorrect about the mission? A. the mission states the rationale for the organization's existence B. the mission statement provides the concept around which the firm can rally C. each functional area within the firm may develop its own strategy, but not its own supporting mission D. the missions statement provides boundaries and focus for organizations

answer

C. each functional area within the firm may develop its own strategy, but not its own supporting mission

question

Which of these is NOT a disadvantage of outsourcing? A. negative impact on employees risk may not manifest themselves for years C. los of control D. decreased logistics and inventory costs

answer

D. decreased logistics and inventory costs

question

Competing on cost is A. achieving maximum value as perceived by the costumer B. based on flexibility C. concerned with uniqueness D. concerned with reliability of scheduling

answer

A. achieving maximum value as perceived by the costumer

question

Which of the following International operations strategies involves a high degree of centralization? A. transnational B. global C. international D. multidomestic

answer

B. global

question

What is a graphical link of competitive advantage, KSFs, and supporting activities? A. activity map B. key success factor network C. competitive success grid D. product life cycle

answer

A. activity map

question

Which of the following is NOT one of the three strategic approaches to competitive advantage A. innovation B. differentiation C. cost leadership D. response

answer

A. innovation

question

T/F the shortest of all paths through the network is the critical path

answer

False

question

Which of the following statements regarding critical paths is true? A. some activities on the critical path may have slack B. the duration of the critical path is the average duration of all paths in the project network C. every network has only one critical path D. the shortest of all paths through the network is the critical path E. on a specific project, there can be multiple critical path, all with exactly the same duration

answer

E. on a specific project, there can be multiple critical path, all with exactly the same duration

question

T/F Mean squared error and exponential smoothing are measures of the overall error of a forecasting model

answer

False

question

Forecast used for new product planing, capital expenditures, facility location, or expansion and R typically utilize a A. trend extrapolation B. long range time horizon C. naive method, because there is no data history D. medium range time horizon E. SHort range time horizon

answer

B. long range time horizon

question

The fundamental difference between cycles and seasonality is the A. magnitude of the variation B. duration of the repeating patterns C. ability to attribute the pattern to cause D. all of the above E. none of the above

answer

B. duration of the repeating patterns

question

A product's life cycle is divided into four stages, which are: A. introduction, maturity, saturation and decline B. introduction, growth, saturation adn maturity C. introduction, growth, stability and decline D. introduction, growth, maturity, and decline E. incubation, growth, maturity, and decline

answer

D. introduction, growth, maturity, and decline

question

A graphic technique for defining the relationship between customer desires and product (or service) is: A. modular design B. the house of quality C. the moment of truth D. product lifecycle management E. the assembly drawing

answer

B. the house of quality

question

A result of concurrent engineering in product design is: A. speedier product development B. lower quality C. less Customer demand D. higher costs E. all of the above

answer

A. speedier product development

question

Which of the following typically shows the hierarchy of components, their description and quantity of each required to make one unity of a product? A. a bill of material B. a route sheet C. an assembly chart D. am assembly drawing E. an engineering drawing

answer

A. a bill of material

question

Which of the following is a characteristic of the maturity phase of the product life cycle? A. competitors are well established B. Products are "fine tuned" C. product designs begin to stabilize D. Products are considered for termination

answer

A. competitors are well established

question

Which of the following statements is NOT true? A. the objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage B. many service firms refer to their offerings as "products" C. the product decision includes the selection, definition, and design of products D. the term "products" refers to tangible goods only

answer

D. the term "products" refers to tangible goods only

question

Which of the following statements is NOT true? A. political/legal change brings about new trade agreements, tariffs, and government requirements B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run C. Understanding the customer is the premier issue is new-product development D. Sociological and demographic change may appear in such factors as decreasing family size

answer

B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run

question

A house of quality would depict the strenth of the relationship between which of the following two items? A. The sticking used in your company's new product and the stitching used in a competitor's wallet B. The customer's need for a sealable change pocket and the customer's need for plastic inserts to display pictures C. The customer's desire for durable wallet and the company's choice of material for the wallet D. The design team's choice of material for a wallet and the materials that were considered byt rejected by the design team

answer

C. The customer's desire for durable wallet and the company's choice of material for the wallet

question

Which of the following is NOT a benefit generated by manufacturability and value engineering A. reduced complexity of the product B. improved job design and job safety C. reduction of environmental impact D. reduced standardization of components

answer

D. reduced standardization of components

question

When ordering a new zagflatz, customers must choose the style of three major components, each of which has about ten variations. This is an example of A. CAD B. environmentally friendly design C. robust design D. modular design

answer

D. modular design

question

Which of the following technologies is particularly useful for prototype development and small lost production A. CAD B. 3-D printing C. STEP D. CAM

answer

B. 3-D printing

question

Which of the following is an external product development strategy? A. new internally developed products B. enhancements to existing products C. migrations of existing products D. joint ventures

answer

D. joint ventures

question

Which of the following statements is NOT true regarding joint ventures A. Joint ventures are usually between just two firms B. Joint ventures are more likely to work when the risks are unknown C. Joint ventures are firms establishing joint ownership to pursue new products or markets D. Ownership can be 50-50 or one owner can assume a larger portion to ensure tighter control

answer

B. Joint ventures are more likely to work when the risks are unknown

question

Define a product means A. A decide to produce a component or services or purchase from an outside source B. to list the hierarchy of components, their description, and the quality of each required to make one unit of a product C. to identify components by a coding scheme that specifies size, shape, and type of processing D. to define the new good's or service's function

answer

D. to define the new good's or service's function

question

Most manufacturing items and their components are defined by A. an engineering drawing B. group technology C. the make or buy decision D. a BOM

answer

A. an engineering drawing

question

A route sheet A. shows in schematic form how a product is assembled B. is an instruction to make a given quantity of a particular item C. lists the operations necessary to produce the component D. is a correction or modification of an engineering drawing or bill

answer

C. lists the operations necessary to produce the component

question

In a make to order system, when a customer places a request for a product or service with a producer A. a work order is created B. an engineering change notice is created C. a route sheet is created D. an assembly chart is created

answer

A. a work order is created

question

What is analysis that focuses on the ways in which processes can be designed to optimize interaction between firms and their customers? A. a process-chain-network- analysis B. value analysis C. product by value analysis D. value engineering

answer

A. a process-chain-network- analysis

question

Operation of a hair salon is an example of A. modularization B. automation C. an assembly line D. delayed customization

answer

D. delayed customization

question

Which of the following statements is NOT true regarding decision trees? A. a decision tree is great tool for thinking through a problem B. Decision trees are particularly helpful when there are a series of decisions and various outcomes that lead to subsequent decisions C. decision trees can be used for other management problems besides product design D. decision trees should only be used for new product decisions when no uncertainty is present

answer

D. decision trees should only be used for new product decisions when no uncertainty is present

question

Moving a product from development to production is referred to as A. product development B. product design C. transition to production D. product definition

answer

C. transition to production

question

What are cooperative agreements that allow firms to remain independent, but purse strategies consistent with their individual missions? A. acquisitions B. alliances C.enhancements and migration D. joint ventures

answer

B. alliances

question

An assembly chart is A. an exploded view of the product B. a schematic showing how the product is assembled C. a listing of the operations necessary to produce the component D. an instruction to make a given quantity of a particular item

answer

B. a schematic showing how the product is assembled

question

Which of the following is NOT an approach to ensure a successful transition from development to production? A. use product development teams B. Integration of the product development and manufacturing organization C. appoint a project manager D. Segregation of the product development and manufacturing organizations

answer

D. Segregation of the product development and manufacturing organizations

question

Listing products in descending order of their individual dollar contribution to the firm is called A. product by value analysis B. product decision C. brainstorming D. product life cycle

answer

A. product by value analysis

question

Which of the following procedures is TRUE regarding the construction of decision tree for product design? A. the possible alternatives include an alternative of "doing nothing" B. to determine the expected value of each course of action, we need to start at the beginning of the tree and work toward the end of the tree C. payoffs are entered at the beginning of the appropriate branch D. be sure that all possible alternatives and states of nature (beginning on the right and move left) are included in the tree

answer

A. the possible alternatives include an alternative of "doing nothing"

question

Which of the following is regions of a process chain included the process steps that involve interaction between participants A. direct interaction region B. independent processing region C. surrogate interaction region D. substitute interaction region

answer

A. direct interaction region

question

What is a design that can be produced to requirements even with unfavorable conditions in the production process? A. robust design B. DFMA C. CAD D. modular design

answer

A. robust design

question

Which of the following phases of the product life cycle negative cash flow and increasing spending on development and production? A. decline phase B. Growth Phase C. introductory phase D. maturity phase

answer

C. introductory phase

question

Which of the following represents an internal product development strategy? A. alliances B. purchase technology or expertise by acquiring the developer C. migration of existing products D. joint ventures

answer

C. migration of existing products

question

What is a review of successful products that takes place during the production process? A. virtual reality B. LCA C. CAD D. value analysis

answer

D. value analysis

question

Self-checkout at grocery store is an example of A. customer participation in service design B. customer participation in service delivery C. complete automation D. delayed customization

answer

B. customer participation in service delivery

question

Which of the following statements is NOT true regarding a bill of material (BOM)/ A. a bom lists the quantity of each component required to make one unit of a product B. A BOM cannot be referenced on other bills of material C. a BOM lists hierarchy of components and their description D. In the food service industry, BOMs manifest themselves in portion control standards

answer

B. A BOM cannot be referenced on other bills of material

question

Which if the first step to build a house of quality? A. identify customer wants B. relate customer wants to product hows C. identify how the good/ service will satisfy customer wants D. determine the desirable technical attributes

answer

A. identify customer wants

question

Which of the following statements is NOT true? A. political/ legal change brings about new trade agreements, tariffs and government requirements B. Sociological and demographic change may appear in such factors as decreasing family size C. Economic change brings increasing levels of affluence in the short run but economic cycle and price changes in the long run D. understanding the customer is the premier issue in the new product development

answer

C. Economic change brings increasing levels of affluence in the short run but economic cycle and price changes in the long run

question

Gant Chart does not include? 1. Duration 2. Cost 3. Dates 4. Activities

answer

2. Cost

question

The Critical path is 1. The longest path 2. The shortest path 3. The sum of the longest activity times

answer

1. The longest path

question

The time an activity will take assuming very unfavorable conditions is? 1. The optimistic time 2. The pessimistic time 3. The activity variance 4. The minimum time

answer

2. The pessimistic time

question

What can the project manager do to avoid a late penalty if it is within cost considerations? 1. Extend the project 2. Crash the project 3. Recalculate the critical path

answer

2. Crash the project

question

Which one of the next forecast is not based on time series? 1. Moving average 2. Associative model 3. Least square trend 4. Exponential smoothing

answer

2. Associative model

question

Which one of the next forecast error measures is not always positive? 1. MAD 2. Bias 3. MSE 4. MAPD

answer

2. Bias

question

The best-forecast method at the beginning of the year (For increasing demand) is 1. Exponential smoothing 2. Moving average 3. Linear Trend line

answer

3. Linear Trend line

question

A major change in demand pattern will be indicated if the tracking signal (TS) value is 1. Getting very high 2. Getting very low 3. In both cases

answer

3. In both cases

question

In the product life cycle the majority of increase in cash flow occurs in the a. Decline stage b. Growth stage c. Maturity stage d. Introduction stage

answer

c. Maturity stage

question

New product sales are more important to a. Bottom third b. Industry leader c. Combined top and middle

answer

c. Combined top and middle

question

Quality function deployment is NOT a. Another name is house of quality b. Identifies what the customer wants c. A forecasting method

answer

c. A forecasting method

question

T/F One of the main reasons to use modular design is that it allows you to add flexibility to the design phase of your project

answer

False

question

In service design the typical difficulties include a. Reduced productivity b. Less interaction with customer c. Less opportunity for customization

answer

a. Reduced productivity

question

The earliest starting time (ES) of an activity is the 1. Largest ES for the immediate preceding activities 2. Largest EF for the immediate preceding activities 3. Largest EF for the immediate following activities

answer

2. Largest EF for the immediate preceding activities

question

If the project due date is earlier than the expected completion date, the risk of delay is 1. Negative 2. More than 50% 3. Less than 50% 4. Smaller than the chance of completing in time

answer

2. More than 50%

question

Which of these statements regarding time-cost tradeoffs in CPM networks is NOT true? 1. Activities not on the critical path can be on the critical path after crashing. 2. Reduce the length of long-duration, but noncritical, activities crashing a project. 3. Crashing shortens the project duration by assigning more resources to critical tasks.

answer

2. Reduce the length of long-duration, but noncritical, activities crashing a project.

question

Which demand forecasting method uses the least amount of data? 1. Moving average 2. Exponential smoothing 3. Least square trend 4. Associative forecast

answer

2. Exponential smoothing

question

Which one of the forecast error measures can be negative? 1. MAD 2. Bias 3. MSE 4. MAPD

answer

2. Bias

question

If the Tracking Signal (TS) value is within the acceptable range, it is the sign that 1. The forecast is accurate 2. The forecast is getting very low 3. There is no bias in the forecast

answer

3. There is no bias in the forecast

question

Which is NOT true regarding differences between goods and services A. Services tend to be more knowledge based than goods B. Services are generally produces and consumed simultaneously tangible goods are not C. Reselling is unusual in services goods often have some residual value D. Goods tend to have high customer interaction than services

answer

D. Goods tend to have high customer interaction than services

question

Cost minimization is an appropriate strategy in which stage of the product life cycle? A. Introduction B. Decline C. Adolescence D. Growth

answer

B. Decline

question

The time an activity will take assuming very favorable conditions is.. A. Optimistic time B. Most likely time C. Peanut butter and jelly time D. Pessimistic time

answer

A. Optimistic time

question

Three commonly used productivity variable time are A. Quality efficiency and low cost B. Labor capital and management C. Technology, raw materials and labor D. Land labor and technology

answer

B. Labor capital and management

question

Which of the following statements about time series forecasting is true? A. It is always based on the assumption that future demand will be the same as past demand B. It makes extensive use of date collected in the qualitative approach C. It is based on the assumption that the analysis of past demand helps predict future demand

answer

C. It is based on the assumption that the analysis of past demand helps predict future demand

question

An operations taks performed at hard rock cafe is A. calculating restaurant profit and loss B. preparing employees schedules C. borrowing funds to build a new restaurant D. advertising changes in the restaurant menu E. all of the above

answer

B. preparing employees schedules

question

Which of the following is NOT an element of the management process? A. Planning B. Controlling C. Staffing D. Leading E. pricing

answer

E. pricing

question

Which of the following are among the 10 strategic operations management decisions? I. design of goods and services II. managing quality III layout strategy IV marketing V pricing of goods and services

answer

I,II,III

question

Three commonly used productivity variables are A. technology, raw materials, and labor B. quality, efficiency, and low cost C. education, diet, and social overhead D. quality, external elements, and precise units of measure E. labor, capital, and management

answer

E. labor, capital, and management

question

Which of the following statements regarding the Dreamliner 787 is true? A. the new aircraft uses engines from not one, but two manufactures B. the new aircraft incorporates a wide range of aerospace technologies C. Boeing will add only 20 to 30 percent of the aircraft's value D. Boeing has found partners in over a dozen countries E. all of the above are true

answer

E. all of the above are true

question

Which of the following statements is true? A. functional area missions are merged to become the organizational mission B. corporate mission is shaped by functional strategies C. external conditions are shaped and corporate mission D. functional strategies are shaped by corporate strategy E. corporate strategy is shaped by function strategies

answer

D. functional strategies are shaped by corporate strategy

question

A firm can effectively use its operations function to yield competitive advantage through al of the following EXCEPT: A. customization of the product B. speed of delivery C. maintaining a variety of product options D. setting equipments utilization goals below the industry average E. constant innovation of new products

answer

D. setting equipments utilization goals below the industry average

question

Which of the following OM strategy/issue should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time? A. increase capacity B. long production runs C. cost cutting D. standardization E. fewer rapid product changes

answer

A. increase capacity

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