final ch1 – Flashcards
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Information systems consists of only the hardware and software that a firm needs to use in order to achieve its business objectives.
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False
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The dimensions of information systems are people, organizations, and information technology.
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True
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Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.
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False Business processes include both formal processes and informal work practices p. 16
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Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.
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True Technology can succeed or fail based on employee acceptance of or resistance to technology
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An information technology (IT) infrastructure provides the platform on which the firm can build its information systems.
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True
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Political conflict is an example of the people dimension of business problems.
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False see key
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IT managerial jobs are outsourced easily because of the universal standards used by the Internet.
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False see key
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An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.
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True
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Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected.
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False see key
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Journalist Thomas Friedman's description of the world as "flat" referred to:
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the flattening of economic and cultural advantages of developed countries
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The six important business objectives of information system investment include all of the following except: A) competitive advantage. B) employee morale. C) improved decision making. D) survival.
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employee morale
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The use of information systems because of necessity describes the business objective of:
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survival
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An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:
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decision making and control in an organization
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Electronic computers and related software programs are the technical foundation, the tools and materials, of:
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modern information systems
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The field that deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm, is called
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management information systems
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Data management technology consists of
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the software governing the organization of data on physical storage media.
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Inadequate database capacity is an example of the ________ dimension of business problems.
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technology
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Legal and regulatory compliance is an example of the ________ dimension of business problems
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people
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Poor business processes is an example of the ________ dimension of business problems
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organizational
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To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of
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customer and supplier intimacy
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The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work.
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True
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Inflation in Indian wages for technology work is leading to a counter movement of jobs back to the United States.
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True
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The fear that offshore outsourcing will reduce demand for new information system hires in the U.S. is mitigated by the fact that reduced IT expenditures results in increased IT investments and the creation of domestic jobs.
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True
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The world's largest and most widely used network is:
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the internet
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Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system describes:
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software
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Encouraging employees to adapt to new business processes is an important factor in change management.
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True
