DSS Chapter 2 – Flashcards
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project
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A temporary activity a company undertakes to create a unique product, service, or result
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metrics
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Measurements that evaluate results to determine whether a project is meeting its goals
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Critical Success Factors (CSF)
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Crucial for business strategy's success (steps to achieve goals and objectives
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Key Performance Indicators (KPI)
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measure the progress of the CSFs with quantifiable with quantifiable metrics
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External KPI-Market Share
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The portion of the market that a firm captures (external)
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Internal KPI-Return on investment
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Indicates the earning power of a project
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transactional information
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Information to support the performing of daily operational or structured decisions.
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Online Transaction Processing
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Capturing of transaction and event information using technology to process, store, and update
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transaction processing system
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Basic business system that serves the operational level and assists in making structured decisions
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source document
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The original transaction record
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analytical information
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Transactional information to support the performing of managerial analysis tasks & decisions- examples
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online analytical processing
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Manipulation of information to create business intelligence in support of strategic decision making
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decision support system
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Models information to support managers and business professionals during the decision-making process
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executive information system
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A specialized DSS that supports senior level executives within the organization
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granularity
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Refers to the level of detail in the model or the decision-making process
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visualization
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Produces graphical displays of patterns and complex relationships in large amounts of data
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digital dashboard
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Tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs
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consolidation
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Aggregation of information. Grouping multiple store sales together to get a total for the company
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Drill Down
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Enables details of details of information Digging into the numbers (revenues broken down into individual product revenues for each store during different dates and times)
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Slice and Dice
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looks at information from different perspectives such as looking at information with different dimensions, similar to the cubes of information
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artificial intelligence
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Simulates human intelligence such as the ability to reason and learn
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intelligent system
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Various commercial applications (software) of artificial intelligence
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fuzzy logic
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A mathematical method of handling imprecise or subjective information
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genetic algorithm
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An artificial intelligent system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem
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selection
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or survival of the fittest or giving preference to better outcomes
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crossover
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combining portion of good outcomes to create even better outcomes
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mutation
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randomly trying combinations and evaluating the success of each
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intelligent agent
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special-purposed knowledge-based information system that accomplishes specific tasks on behalf of its users
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virtual reality
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A computer-simulated environment that can be a simulation of the real world or an imaginary world
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business process
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a standardized set of activities that transform a set of inputs into a set of outputs.
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automation
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The process of computerizing manual tasks (Online check in air travel)
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Which of the following is a type of efficiency MIS metric?
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web traffic
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Review the below statements. Which one does not represent an example of a structured decision?
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deciding to enter a new market
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CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs?
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CSFs are business strategy elements where KPIs measure the progress of the CSFs
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Which of the below represents the structure of a typical organization
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pyramid
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What type of measurement is using market share as a KPI?
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external measurement
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What types of metrics measure customer satisfaction?
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effectiveness MIS metrics
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What is the science of fact-based decision making?
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analytics
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What type of metrics measure throughput, transaction speed, and system availability?
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efficiency MIS metrics
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What are measurements that evaluate results to determine whether a project is meeting its goals?
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metrics
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Which of the below statements is accurate? Critical success factors can have several key performance indicators Critical success factors can have no more than four key performance indicators Key performance indicators can have several critical success factors Key performance indicators can have no more than four critical success factors
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Critical success factors can have several key performance indicators
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Which of the following should a business follow for success? Technology choices should drive business processes Business processes should drive technology choices Technology choices should drive business strategies and goals All of these depending on the industry
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Business processes should drive technology choices
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Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?
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business facing processes
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What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?
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to be process model
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What is the primary goal of using As-Is and To-Be process models?
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to determine what the process is and how to solve it
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Changing business processes with MIS outlines how to improve the three levels of business processes which include operational, managerial, and strategic. From operational to strategic, what are the three major improvement strategies that the author describes?
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Automation - streamlining - reengineering
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Review the below list of key terms and determine which one typically occurs during strategic business process improvement.
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reengineering
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What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?
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bottlenecks
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Which of the below represents business processes you would find in the human resources department? Hiring employees Enrolling employees in benefit plans Tracking vacation and sick time
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all of these
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Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?
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Industry-specific customer facing processes
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Which of the following explains why a company would implement a BPR strategy?
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to create value for the customer
