Chapter 9 – True/False – Flashcards
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Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business.
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True
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Enterprise systems are typically built around one or two major business workflows.
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False
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Enterprise systems are designed primarily to allow communication between an organization and outside partners and suppliers.
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False
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The upstream portion of the supply chain consists of the organization and processes for distributing and delivering products to the final suppliers
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False
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Supply chain inefficiencies can waste as much as 25 percent of a companies operating costs
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True
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Safety stock acts as an inefficiencies buffer for the lack of flexibility in the supply chain
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False
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The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain
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True
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Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product
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False
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To minimize the expense of implementing an enterprise system, businesses can opt to curtail the customization of an enterprise package and instead change business processes to match the software.
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True
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Implementing an enterprise application typically requires organizational change as well as adjustments to existing business processes
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True
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In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain
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False
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In a pull-based model of SCM systems,production master schedules are based on forecasts of demand for products.
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False
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Wal-mart's strategy of continuous replenishment of inventory based on actual customer purchases is an example a pull-based SCM model
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True
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Total supply chain costs represent the majority of operating expenses for many businesses and in some industries approach 75 percent of the total operating budget.
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True
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You would expect to find PRM and ERM modules in the most comprehensive CRM software packages
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True
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Major CRM application software vendors include Sebel Sytems, PeopleSoft, SAP and Salesforce.com
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True
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Cross-selling markets complementary products to customers
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True
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CRM software can help organizations identify high-value customers for preferential treatments
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True
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Analytical CRM uses a customer data warehouse and tools to analyze customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.
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True
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Enterprise systems require fundamental changes in the way business operates.
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True
