Chapter 9 T/F Test Questions – Flashcards
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Enterprise systems include analytical tools
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True
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Supply chain management systems are a type of enterprise system
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False
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An enterprise systems helps reduce redundant business processes
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False
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The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers
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False
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Supply chain inefficiencies can waste as much as 25% of a company's operating costs
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True
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Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain
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False
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The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain
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True
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Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for the product
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False
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In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes
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True
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Inefficiencies in a supply chain are primarily caused by inaccurate information
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True
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It can cost six times more to sell a product to a new customer than to an existing customers
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True
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In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products
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False
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Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model
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True
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Total supply chain costs in some industries approach 75% of the total operating budget
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True
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All CRM packages contain modules for PRM and ERM
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False
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Major CRM application software vendors include Oracle and SAP
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True
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Cross-selling markets complementary products to customers
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True
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CRM software can help organizations identify high-value customers for preferential treatments
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True
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Analytical CRM uses a customer data warehouse and tools to analyze customers data collected from the firm's customer touch points and from other sources
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True
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Enterprise systems require fundamental changes in the way the business operates
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True
