ch 5 test – Flashcards
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Which of the following techniques is more likely to make a business message positive?
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Displaying a confident attitude.
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Terence works as a software developer and is very particular about maintaining the quality of his work. He has set a very high standard for himself as well as those working under him. Terence's high ideals are referred to as:
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values.
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In all business messages, communicators should ideally aim at:
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projecting concern for others.
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The deductive approach is also know as the _____ approach.
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direct
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To build well reasoned business positions, one should:
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avoid faulty cause/effect claims.
