Business Communications FBLA – Flashcards
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What should a presenter do to avoid confusion, both in writing and verbal communication ?
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Be clear and concise while keeping the audience in mind.
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Key to communicating effectively
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Get straight to the point. Do not lace your story or request with irrelevant information
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Adverb Phrase
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2 or more words that act as an adverb. Explain how, why, where, and when
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Adverb Clause
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Modifies verbs, adverbs, and adjectives, but also includes a subject and a verb.
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Identify the misplaced modifier: When young, circuses appeal to all of us.
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"When young"
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What topics should be addressed in business messages?
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The five W's.
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If a business message requires more length, what should be included to assist in the receiver's understanding?
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The closing paragraph should summarize the message and readdress the main idea. Author may also thank the reader to build goodwill.
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What are the three types of communication?
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Verbal, non-verbal technological, and non-verbal non-technological
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What are the role of letters in the business workplace?
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They are an effective method of communication for use with an external or internal audience.
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How should one prepare for verbal communications?
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Select a location that minimizes interruption.
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Memos
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Less formal than a letter, very specific formatting, refer to guide.
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Prior to writing instructions, directions, or descriptions...?
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Analyze the situation to identify the audience and purpose.
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The role of the communicator
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Bringing both sides together on a topic
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Transitive or intransitive: I made a birdhouse and toy car.
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Transitive verb: made
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Transitive or intransitive: The sky is blue.
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Intransitive verb: is
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Linking verbs
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Does not express action, followed by a subject complement that refers to or means the same as the subject
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Infinitive or split infinitive: She seems to really like it.
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Split infinitive: to really like
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When talking in the workplace, beware of what?
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Managers, who have been found to spend about 80% of their time just listening.
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Copyright infringement
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Monetary repercussions range from $200 - $500,000
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How does the future of business communication incorporate technology?
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Continuously advancing technology will be incorporated even more in the future of business Communications.
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Active or passive voice: She constructed the kite out of the kit.
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Active voice
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Active or passive voice: 6 shrimp were eaten by Henry.
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Passive voice
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What are the three types of resumes?
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Chronological, functional, and combined
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Euphemisms
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Avoid using euphemisms in business communication as they might be interpreted as rude.
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What are the components of speech?
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Volume, pitch, rate, pronounciation, voice quality, and uptalk
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Trite expressions
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Avoid using in clear writing.
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Addressing bias Examples: gender, race, religion, physical challenges, and sexual orientation
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Tread cautiously when communicating to avoid offending any party, and be aware of all possible meanings of your speech.
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Dependent marker word
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Word added to the beginning of an independent clause to make it to dependent. Example: after
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Independent marker word
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Connecting word used at the beginning of an independent clause. Example: consequently
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Pearl Harbor file
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Voluminous written documentation for use of the means of defense or attack.
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Concrete versus abstract words
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Concrete: something perceivable percentage senses. Abstract: cannot see, hear, smell, taste, or touch
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Effective negotiation tactics and conflict resolution
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Promote civil discussion and work with all to reach consensus on options. Set clear perimeters for which the discussion will be contained.
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Engaging in the telephone communication
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Speak clearly and be engaging, asking questions and promoting further conversation
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Communication tips
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Pay attention to the receivers attitude body language and other subtle hints to shape responses properly
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Proofreading methods
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Use spell or grammar check, compare drafts, or peer edit
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Spelling: engrained, ereassed, finalize
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One correct
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Spelling: narcissist, philanthropist, masochist
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All 3 correct
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Spelling: extirpate, building, aristocrate
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Two correct
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Spelling: irritating, feasable, skyskraper
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One correct
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Spelling: deprivation, absolutely, payvement
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Two correct
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Spelling: tabloid, awestruck, anoint
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All 3 correct
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Spelling: night, pallet, easell
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Two correct
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Spelling: feather, colapse, exemplifie
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One correct
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Spelling: gargantuous, phobia, adoring
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All 3 correct
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Spelling: intorcontinental, ecosystem, finace
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One correct
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Grammar? My student a boy named Robert is doing poorly this quarter.
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No
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Grammar? Her favorite movie is The Lion King.
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No
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Grammar? The two of them was playing on the seesaw.
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Yes
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Grammar? She laid her head on her lap when riding the bus.
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Yes
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Grammar? Recently, there was an outbreak of smallpox.
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Yes
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Light Pen
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computer input device, not in use anymore
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Tickler File
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(43 Folder System) date labeled file folders allowing time sensitive documents to be filed to be dealt with on their future dates
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Stopgap Letter
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used to acknowledge that your employer has received the message, but cannot get back to them right now
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Form Letters
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used to deal with frequently occurring matters
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Remittance
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a sum of money sent, especially by mail, in payment for goods or services or as a gift
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Letter of Transmittal
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used by a security holder to accompany certificates surrendered in an exchange or other corporate action
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Three categories of letters written to lawmakers
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legislative, service, and follow-up
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4 C's of Credit
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character, capacity, capital, conditions
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Resumes serve as
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marketing tools
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Four types of resumes
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Chronological, combination, functional/skills, summary
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Longest resume format
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Combination
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Cover letter
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a letter sent with, and explaining the contents of, another document or a parcel of goods
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Minutes
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brief overviews of each part of a meeting, ends in the scheduled time of next meeting
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Main objective of an interview
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allow the employer to assess your qualifications and skills beyond the information on your resume
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Good source of info on possible interviewers
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Annual reports
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Preliminary Interviews
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interviews held at career/placement centers are often used to interview students
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four types of interviews
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stress, behavioral, preliminary, telephone
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Behavioral Interviews
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interviewing based on discovering how the interviewee acted in specific employment-related situations
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Stress Interviewing
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stress interview takes place when a job applicant is placed in a stressful situation to see how they react. The nature of stress interviews can vary.
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telephone interview
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Employers use telephone interviews as a way of identifying and recruiting candidates for employment, also known as screening interviews
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Screening interviews
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both over the telephone and in person to determine if the interviewee is a candidate for the next step in the process
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Letter reports
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A short appraisal report limited to property characteristics, valuation, and recommendation
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Why are letter reports favored?
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Most writers are familiar with letter styles
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Common mistakes in preparing notices are
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omitting location, date, and time
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Types of media coverage
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featured news article, product review, radio or television show
