Business Communications Chapter 1-3 – Flashcards
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knowing and doing what's right and wrong
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ethical
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countries can have a downfall due to all people being ethical
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why do you need to know ethics?
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potential employers look at what?
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soft skills
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in business, what is important to have?
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etiquette and manners
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how you speak, act, and writing skills
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what do soft skills include
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who have better opportunities and would likely get more jobs because of this
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they have the writing skills down pact
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communication skills are ?
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learned
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deals with dealing with different diversities
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heightened global competition
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communicating with the top level organizations
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flatted management hierarchies
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what are the three functions with communicating
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inform, persuade, promote good will
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what do employers look for employees to do?
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to think critically and creatively because there's facts behind creative idea
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transmission of meaning from one group to another
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communication
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what is the communication process
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idea is sent by a sender who encodes and converts the idea into words or gestures that convey meaning. Then it sent through a channel, where it might have noise, and receiver has to decode by translating message from symbol into meaning.
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is the communication process always successful?
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no
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in the communication process, this is the one who encodes the message
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sender
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medium into what a message is conveyed in
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channel
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interruption in the channel communication process
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noise
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the one that decode the message and makes it into a real meaning
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receiver
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receives gives ___ to sender
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feedback
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what are ways to overcome communication obstacles
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communication isn't perfect so one should: adapt message to receiver improve language skills question preconceptions encourage feedback
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the best way to communicate is through
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email
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from ceo -> staff
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downward flow
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staff -> ceo
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upward flow
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communication that takes place around coworkers at the same level
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horizontal flow
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if there is a long line of management, communication will have
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distortion
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technical skills in field
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hard skills
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oral and written communication listening proficiency nonverbal ability to work in teams etiquette
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soft skills
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why do businesses want team work
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increase productivity faster response better decision making
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teams work over technology
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virtual teams
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what are the phases of team development
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forming, storming, norming, performing
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establish rules, get to know each other
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forming
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conflict arise members define roles to achieve goal
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storming
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tension subside roles are clarified, information exchanged
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norming
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team reaches stage of high performance
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performing
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not the only person working
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employee morale
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record important but divergent topics
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parking lot list
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what are the six steps in fixing parking lot list
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listen understand others views show concern for relationship look for common ground invent new problem-solving points reach agreement on what's fair
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falty decision making by members who are eager to agree with each other
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group-think
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ways to avoid group think
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add diversity encourage open discussions
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methods for reaching group decisions
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majority consensus minority averaging authority role
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majority rules because it is quick negative to that is sometimes alienate other members
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majority
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all members have aired their views negative to that is because it is time consuming
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consensus
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deals with a subcommittee when there is no time
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minority
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reach a middle ground by haggling
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Averaging
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leader makes decision
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authority role
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what makes a team successful
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small size ability to confront conflict
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what are the three ways conferences are held
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audioconference videoconference webconference
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most common simple and effective speakerphone and everyone hears you
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audioconference
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see and talk to person effective + travel cost is not that bad because it's video - can be expensive with the equipment
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videoconference
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inexpensive and easily accessible can use software
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webconference
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name some common listening barriers
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mental and physical
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providing detail to help communication process
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complement and illustrate
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speaker raise or lower voice
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reinforce and accentuate
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thumbs up for good job, communicate
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replace and substitute
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speak too slow or fast
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control and regulate
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sarcasm smile when you disagree
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contradict
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morals and values that is shaped and learned in childhood by attitude when we tell the world what we believe it is dynamic and changes combines visible and invisible
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culture
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logical, linear, and action oriented less proficient with nonverbal cues prefer personal achievement and casual styles emphasize on words and more informal U.S. Germany
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low-context
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relational, collective group values, duties, and decisions time is endless greater in speech and dress China, Japan, South America
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high-context
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oversimplified behavioral pattern applied uncritically to groups *negative thing ex: women are bad drivers
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stereotype
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mental representation that is based on characteristics that are flexible and open to new definitions *positive thing
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prototype
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rigid attitude based on erroneous beliefs or preconceptions that is not based on an actual opinion *negative thing ex: someone who doesn't have this many years of schooling is not as intelligent
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prejudice
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why is it important to make generalizations in describing cultural prototypes?
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an intelligent person knows how to generalize flexible and changes over time
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belief in the superiority of one's own race *bad - causes our opinions to be based off own values
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ethnocentrism
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specific instead of grand
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descriptiveness
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not judging
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nonjudmentalism
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demonstrate positive support
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supportiveness
