Business Chapter 10 – Flashcards
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the sharing of information, in which the receiver understands the meaning of the message in the way the sender intended
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communication
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a receivers response to a senders message
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feedback
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anything that interferes with the senders creating and delivering a message and the receivers getting and interpreting a message
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distraction
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how people consciously or unconsciously change messages
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distortion
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means by which a message is conveyed
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channel of communication
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delivering messages by means other than speaking or writing
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nonverbal communication
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an electronic message that contains abusive, threating, or offensive content that may violate company policy or public law
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flame
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unsolicited advertising that finds its way into e-mail boxes
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spam
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facial expressions created with keyboard symbols and used to express feelings in a an email message
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emoticons
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structure through which info flows in a business
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communication network
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system of official channels that carry organizationally approved messages
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formal communication networks
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unofficial ways that employees share info in an organization
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informal communication networks
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informal transmission of info among workers
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grapevine
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a group of problem-solving method in which group members write down and evaluate ideas to be shared with the group
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nominal group technique (NGT)
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a group discussion technique used to generate ideas as possible for solving a problem
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brainstorming
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interference by one person with the achievement of another persons goal
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conflict
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take a neutral position or to agree with another persons position even though it differs from your personal belief
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avoidance strategy
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everyone involved in a conflict agrees to a mutually acceptable solution
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compromise strategy
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one in which no one compromises, thereby resulting in one person wining or losing
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win/lose strategy
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The sender, the message, the receiver, and feedback; distraction- presenter my forget point, receiver my miss a point and distortion- leave out important data, misinterpretation
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Describe the communication process and barriers to effective communication.
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oral communication(speaking with employees, attending meetings), written communication(memos, letters), nonverbal communication(body language, stop signs), and electronic communication(email, cellular devices).
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Describe the various communication channels.
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FORMAL- communication flows upward(oral and written reports from lower level to upper level managers), downward(memos, emails, reports, manuals, and meetings), and across the organization in a prescribed manner(some managers can find out other problems other managers face) and INFORMAL- mostly through small informal groups(interpersonal communications and email) and grapevines(email, memos, etc.).... business are best benefited with open organizations
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Explain how corporate culture influences formal and informal communication networks.
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Have a good reason for calling a meeting, develop a specific agenda and stick to it, decide who should and should not attend, schedule the meeting at a convenient time and place, start and stop the meeting on time, encourage communications by arranging the seating so that participants face one another, and summarize the results at the end of the meeting
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Describe how to conduct effective meetings.
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Avoidance strategy(bad strategy when it's important issues), compromise strategy(best strategy), and win/lose strategy(destructive and worst strategy).
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Describe different ways to resolve communication conflicts.
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language(managers go through extensive language training and interpreters for foreign businesses), culture(different values, different humor, and posture), and nonverbal differences(body language).
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Describe the problems that can occur with cross-cultural communication.
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Encourage two-way communication, listen actively, facilitate upward communication, and select communication channels carefully.
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Identify ways to improve communication in organizations.
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a. a distraction
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Anything that interferes with the sender's creating and delivering a message and the receiver's getting and interpreting a message is a. a distraction b. a distortion c. a barrier d. feedback
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b. spam
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Unsolicited advertising that finds its way into e-mail boxes is called a. flame b. spam c. solicitation d. e-mail ad
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d. all are examples of nonverbal communication
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Which of the following is not an example of nonverbal communication? a. flashing lights, stop signs, and sirens b. colors, such as in traffic lights c. charts, diagrams, and pictures d. All are examples of nonverbal communication.
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d. none of the above
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The informal transmission of information among workers can take place via a. project status reports b. e-mails c. memos d. none of the above
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b. a little conflict is sometimes beneficial
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Which of the following statements about conflict are true? a. All conflict should be avoided. b. A little conflict is sometimes beneficial. c. Win/lose strategies are most often used by managers. d. Managers should not compromise or they lose authority.
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a. avoidance
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A strategy used to resolve conflict in which you take a neutral position or agree with another person's position even though it differs from your personal belief is called a. avoidance b. compromise c. conflict neutral d. win/lose
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d. brainstorming
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A group discussion technique used to generate as many ideas as possible for solving a problem is known as a. idea storming b. nominal groupthink c. creative thinking d. brainstorming
