question

Which of these will not help make performance appraisals relevant to employees?

answer

have a coworker conduct the appraisal

question

Which of these was not cited in the textbook as a reason for employer monitoring of employee computer use?

answer

Concern about employees' developing carpal tunnel syndrome due to overuse of the computer

question

Which of these is not an effective way to deal with sexual harassment in the workplace?

answer

to offer raises or promotions to people who report instances of sexual harassment

question

Which of these is not an internal factor influencing compensation?

answer

the economy

question

Generally, if an employee develops intellectual property on company time, using company facilities and resources, the company owns the rights to it.

answer

True

question

Merit raises generally are based on the cost of living in a geographic area.

answer

False

question

Which type of rewards are given to individuals to recognize goal attainment unique to the employee?

answer

individualized rewards

question

Which of these does not typically apply to performance appraisals?

answer

evokes positive emotions from participants

question

In which performance appraisal technique do supervisors describe the performance of employees in narrative form, sometimes in response to predetermined questions?

answer

essay method

question

Legal protection against employment discrimination extends to job applicants as well as current employees. Which of these topics would be appropriate to ask about during a job interview?

answer

job-related skills and experience

question

Many states require employee notification of monitoring. However, most employers do not inform their employees of it.

answer

false

question

The question of whether the organization's performance appraisal system will stand up in court should be asked just after a formal appraisal system has been implemented.

answer

False

question

According to the textbook, which of these was cited most frequently as a complaint against employers for discrimination?

answer

retaliation

question

Benefits generally represent almost one-third of an employees' total compensation.

answer

true

question

Which of these refers to rules of behavior imposed on people by governments?

answer

standard of law

question

When issues involving discrimination arise, a supervisor should refer them to the human resources department, and never try to deal with them alone.

answer

false

question

It is illegal for employers to use information gleaned from social networking sites in deciding whether or not to hire someone.

answer

false

question

Giving more responsibility to an employee could be a form of reward because most employees prefer challenging and rewarding work and many want to advance in the organization.

answer

true

question

Some states have set a minimum wage, which may be higher than the federal standard. In those states, employers may pay whichever is lower.

answer

false

question

If a supervisor gives a new employee an adequate amount of coaching, it is not necessary for the supervisor to give the employee formally documented appraisals.

answer

false

question

In the buddy system of orientation training, which of these is not a function of a buddy?

answer

to manage all aspects of the orientation process for the new hire

question

An ideal candidate for a job must possess all of the desired qualifications for the position.

answer

false

question

Which of these is a source for internal recruiting?

answer

company intranet

question

According to former football coach Lou Holtz, which of these is not a factor in cultivating a successful coaching relationship?

answer

learning through repetition

question

In communicating effective feedback, it is important to balance constructive criticism with positive feedback and to focus criticism on the person, not the behavior.

answer

false

question

Which of these is not a reason a company normally recruits employees?

answer

to lessen the country's unemployment rate

question

Which of these refers to the opportunity to introduce and welcome a new hire and begin the transition from new employee to contributing team member?

answer

orientation

question

Hidden costs of an employee's leaving include the time of everybody involved in recruiting, selecting, hiring, orienting, and training the new employee.

answer

false

question

When conducting a training session, it is important to not be repetitive with the content because doing so will bore the trainees and cause their minds to wander.

answer

false

question

When asked about the cost of training, executives often respond that it is expensive but not nearly as expensive as the cost of not training.

answer

true

question

Which of these is not a component that should be included in every job description?

answer

salary information

question

Which of these is not covered in the company portion of an orientation program?

answer

job functions

question

Which of these alternative work schedules allows two professionals to form a partnership to do one job?

answer

job sharing

question

Involving current employees in a new hire's orientation is never a good idea because it takes their focus off work tasks and results in a decrease in productivity.

answer

false

question

Which of these involves the following activities in its preparation: defining job duties; identifying skills, knowledge, personal attributes, education, and experience; deciding on the compensation level; and determining the work schedule?

answer

job description

question

Which job-recruitment strategy gives applicants information or experience regarding what a job really involves on a day-to-day basis?

answer

realistic job preview

question

Which of these items covered in a job-specific orientation offers clarification of rules and expectations regarding company vehicles, dress codes, work schedules, overtime, breaks, vacation and personal day requests, attendance, and punctuality?

answer

policies and procedures

question

There is no such thing as the ideal leadership style.

answer

true

question

Which leadership theory contends that effective leaders have similar personality or behavioral characteristics that ineffective leaders lack?

answer

trait theory

question

Which of these is not a characteristic of transformational leaders, according to the research of Bass and Burns?

answer

Discourages employees from using their own intellectual abilities to solve problems

question

Servant leadership differs from transformational leadership in that servant leadership focuses on leaders who inspire employees to achieve a shared vision.

answer

false

question

Which of these situational leadership theories is based on directing, coaching, supporting, and delegating?

answer

Blanchard & Hersey's situational leadership model

question

Written goals command more attention, but they are also more subject to different interpretations and are not as readily accepted as goals presented orally.

answer

false

question

Goals function as targets, focusing the activities of managers across the organization.

answer

true

question

Organizations usually publish their values on their website to emphasize to current and potential stakeholders that they plan to meet and exceed their expectations for ethical conduct.

answer

true

question

Which of these would be handled by a contingency plan?

answer

a situation that does not turn out as expected

question

Which classic style of leadership behavior permits self-starters to do what they think is appropriate without interference or direction from their leader?

answer

laissez-faire

question

Successful organizations view planning as a one-time event rather than an ongoing process.

answer

false

question

According to researchers, transformational leadership is better suited to a competitive organization, whereas servant leadership is better suited to a public, religious, educational, or nonprofit organization.

answer

true

question

According to path-goal leadership theory, with which leadership style do managers treat employees as equals in a friendly manner while striving to improve their well-being?

answer

supportive

question

Which type of plan prepares for things that are likely to happen and is designed to take care of problems that may occur but are not likely to be a disaster to the organization?

answer

contingency plan

question

Which of these states the core purpose of an organization that defines its objectives and focus?

answer

mission

question

Which of these is not a benefit of employee participation in goal setting?

answer

managers and executives do not have to spend as much time on goal setting

question

According to Fiedler's contingency theory, a leader's performance depends on his or her basic motivation as well as on the likelihood that he or she can successfully accomplish the job.

answer

true

question

Managers sometimes use the terms goals and objectives interchangeably.

answer

true

question

Organizations use teamwork extensively because they believe employees are happier with their jobs when working in teams

answer

false

question

According to management researchers Sirota and Mischkind, in most companies motivation tends to be low as employees begin a job, begins to increase in about six months, and continues to increase thereafter.

answer

false

question

Which of these is not true of the project monitoring phase?

answer

Only the team leader is involved in project monitoring.

question

Effectiveness refers to doing a task the most productive way. Many people think of it in terms of speed and time.

answer

false

question

Many people use the terms empowerment and delegation interchangeably, but empowerment is more broadly focused on a philosophy whereas delegation involves sharing direct authority and responsibility for specific work with an employee.

answer

true

question

Which of these will not lead to motivating team members?

answer

Begin each meeting by critiquing everything team members have done incorrectly since the last meeting

question

What is the project scope sometimes called?

answer

project specifications

question

Which of these is not characteristic of an empowered corporate culture

answer

managers have more responsibilities

question

The success of a team depends on its leader.

answer

false

question

For internal projects, normally a formal or written document defining the scope of the project and the deliverables is prepared, agreed upon, and signed by top management.

answer

false

question

At the conclusion of an external project, these are presented to the client for final approval.

answer

deliverables

question

Which of these usually leads to efficiency and quality but can also turn talented employees into bored, unengaged workers?

answer

work specialization

question

Which of the following is not a project resource?

answer

location for meetings

question

Research supports the belief that creative people are eccentric nonconformists.

answer

false

question

In planning an event to celebrate team success, it is important to first determine what motivates each individual on the team.

answer

true

question

When the environment in which a successful company operates changes over time, the company's values change as well.

answer

false

question

Meeting and exceeding expectations is important for both internal and external projects.

answer

true

question

A project designed to improve work processes within an organization would be appropriate for a cross-functional team.

answer

true

question

Employees who exhibit this attitude characteristic communicate openly and honestly and respect themselves and other people.

answer

professionalism

question

Which of these statements about divisions and departments within a company is true?

answer

Divisions are typically used in large organizations and are usually subdivided into departments.

question

The principle of whistle blowing, as recognized by most states, means an employer can terminate an employee at any time without explanation or cause as long as discrimination is not involved.

answer

false

question

A proposal used to obtain business from a customer would probably be designed and presented as a formal communication.

answer

true

question

Written communication refers both to reading and writing paper-based documents and documents transmitted electronically including email and text messages.

answer

true

question

Which type of communication is a radio commercial about a new product your organization is marketing?

answer

mass communication

question

A progressive discipline plan is sometimes called a performance improvement plan.

answer

true

question

Which of the following involves providing an employee with specific written guidelines on actions needed to improve performance?

answer

action plan

question

Which of the following would be an example of external communication?

answer

a sales representative presenting to a customer or client

question

An example of upward communication would be a worker telling a manager about a problem she is encountering.

answer

true

question

If the manager is not sure of the employees' learned abilities, which of the following may be necessary?

answer

training

question

Which of these does a supervisor need to clarify when an employee is not reaching his or her potential?

answer

expectations

question

Which of these types of communication occurs least often in an organization?

answer

communication before the entire organization

question

Emails, text messages, memos, and telephone calls to fellow employees or clients are generally what type of communication?

answer

informal communication

question

What is the term for workplace or personal matters that may hinder an employee's ability to perform his job duties effectively?

answer

obstacles

question

Which of these are based upon perception and judgment by the supervisor?

answer

subjective performance measures

question

There are occasions when an employee may be terminated with no advance notice whatsoever.

answer

true

question

Upward communication would be gossip, rumors, and unverified or unannounced information about the organization or various employees.

answer

false

question

Which of the following do employees need to get their jobs done successfully and involves access to information, people, and technology?

answer

resources

question

Before storing any incoming record, the filer should check for a release mark.

answer

true

question

The most important criterion for judging a records management system is

answer

findability.

question

Numeric filing systems have several advantages including unlimited expansion and direct access.

answer

false

question

Records are assets to a business.

answer

true

question

A benefit of using a records retention schedule is that

answer

All of the above

question

Security measures should protect records from improper access, accidental loss, theft, damage, and unwanted destruction.

answer

true

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