21st-Century Skills: Professional Electronic Communication – Flashcards

Unlock all answers in this set

Unlock answers
question
What should be done before sending a business e-mail?
answer
a. checking spelling, having a colleague review it, and verifying recipients
question
Imagine that this is an e-mail you are getting ready to send. Because this message is business related, you know you should review it before you hit "send." Review all elements of the e-mail. Aside from needed proofreading, which statement reflects the best way to improve this e-mail?
answer
a. A subject line should always be included.
question
Why is it important to include a descriptive subject heading?
answer
b. It helps the recipient see its importance.
question
Writing an e-mail or posting in all caps __________.
answer
c. is considered shouting
question
What is not a concern when using social networks?
answer
b. posting a report of extreme weather in your area
question
Which statement about cyberbullying is true?
answer
b. Cyberbullying may violate online or phone policies and local laws.
question
Which statement about social networking is true?
answer
d. You should never post anything you wouldn't want a potential employer to see.
question
How often should you check your privacy settings on your social networking site?
answer
d. I, II, and III
question
What is the best reason a formal tone and language should be used in professional electronic communications?
answer
a. Informal communications are more easily misinterpreted.
question
What should be considered when sending an e-mail in a business setting?
answer
a. appropriate and professional tone
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New