GBS233 Quiz 1 – Flashcards
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Considering the world trends of technological innovation and globalization, which of the following would you most expect to see happen
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Communication plays an increasingly important role in the workplace
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As social media channels become an increasingly prominent part of the business environment, which of the following steps might you expect to see taken by Human Resource manager
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Implementing codes of conduct specific to social media
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An ethical dilemma occurs when
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an ethical choice is not clear-cut
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All of the following act as a communication barrier, EXCEPT which one
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Quiet, professional environment
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Which of the following is not a skill that employers expect
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Ignoring what others say as long as you get the job done
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Which of the following is not a way in which communication flows in an organization
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Sideways
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John, an employee at XYZ Company, used information he found on the Internet without citing the source. John has committed the ethical violation of
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Plagiarizing
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You work as the vice president of Engineering in a large construction firm. Which of hte following are you likely to spend most of your time?
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Communicating with stakeholders
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The social communication model is
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interactive
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What of the following exemplifies a benefit of good communication
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Earlier warning of potential problems
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Which of the following scenarios best exemplifies an ethical dilemma
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You are forced to choose between increasing production--as requested by your sales department--and decreasing production to alleviate pressure on production lines.
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Which of the following demonstrates professionalism in the workplace
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Jane, an accountant, often heads teams that solve problems
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You are an employee in the sales department of a clothing manufacturer. When communicating with you, your boss seems to project himself into your position and remains calm and composed at all times. This BEST exemplifies a(n)
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audience-centered approach
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The social communication model can best be described as
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interactive and conversational
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Given your knowledge of communication and audience-centered approach, which of the following young professionals would you most expect to become an effective manager
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A customer service representative who is adept at putting herself in others shoes and always showing proper etiquette.
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All the following are parts of the communication process except which one
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The audience originates the message
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What is the difference between an ethical dilemma and an ethical lapse
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An ethical dilemma involves choosing between alternatives that aren't clear-cut and an ethical lapse is a clearly unethical decision.
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Which of the following correctly describes an organizational structure
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In a flat structure, individual employees are expected to assume more responsibility for communication
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All the following are examples of unethical communication except which one
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Being transparent
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Effective communication helps businesses by
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leading to greater employee engagement with their work
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Sue, an employee at ABC Company, has prepared a report that leaves out information needed to make intelligent, objective decision. Sue has committed the ethical violation of
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Omitting essential information
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Employees who specialize in acquiring, processing, and communicating information are known as
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knowledge workers
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As an employee, you send weekly memos to one of your managers; however, one-half the time, he seems to misinterpret the meaning of your messages and initiates policies that are contrary to what you recommend. What is one potential solution to this problem
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You make an effort to understand your boss's biases, and you use compatible language
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Which of the following BEST exemplifies an effective approach to communication technology?
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A company encourage employees to limit messages sent and recognize those that are less crucial.
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All of the following are examples of unethical communication, EXCEPT which one
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Being transparent
