Question 1

_____ provides employees with specific, identifiable knowledge and skills for use in their present jobs.

Accepted Answer

Training

Question 2

Henry, a trainer at a chemical company, schedules a training on handling hazardous materials for the new batch of employees in the production unit of the company. The training complies with OSHA regulations and was already provided to the other employees of the company. This best exemplifies _____ training.

Accepted Answer

required and regular

Question 3

A fitness center is planning to invest in a specialized exercise equipment. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. The fitness center is sends its exercise instructors to a certified training program to learn how to use these machines correctly. This is best classified as:

Accepted Answer

job/technical training.

Question 4

Development is distinguished from training, in that:

Accepted Answer

development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs.

Question 5

Which of the following statements is true of training?

Accepted Answer

If part-time employees are required to take work-related training during their free time, they must be compensated for the time spent in training.

Question 6

Organizations must continually train their current employees because of:

Accepted Answer

rapid technological innovation.

Question 7

Organizations in many industries create value by using the organization\'s intellectual capital. This is called _____ management.

Accepted Answer

knowledge

Question 8

Which of the following statements is true of global competitiveness?

Accepted Answer

For U.S. employers, the challenge related to training a globally competitive workforce has increased because of the decline in specialized skilled and technical workers.

Question 9

The \"emotional\" component of intercultural competence is the person\'s:

Accepted Answer

level of sensitivity to cultural issues.

Question 10

The \"cognitive\" component of intercultural competence is the person\'s:

Accepted Answer

knowledge about a foreign culture.

Question 11

EarthShapers Inc., a manufacturer of heavy construction equipments based in U.S.A., maintains large sales and support operations overseas. Before sending new employees to its operations in Japan, it requires the employees to take courses in Japanese history and culture so that they can adjust more easily to living in Japan. This training focuses on the _____ component of international competence training.

Accepted Answer

cognitive

Question 12

The planned introduction of new employees to their jobs, coworkers, and the organization is referred to as _____.

Accepted Answer

orientation

Question 13

In the _____ phase of the training process, organizational and employee performance issues are considered to determine if training can help.

Accepted Answer

needs assessment

Question 14

Attitude survey data are typically used in _____ analysis of training needs.

Accepted Answer

organizational

Question 15

The loan review department at a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. In this scenario, a(n) _____ analysis would most accurately reveal if there is a need for training in this department that would reduce the level of turnover.

Accepted Answer

organizational

Question 16

The most common approach for making individual analysis is to:

Accepted Answer

use performance appraisal data.

Question 17

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by:

Accepted Answer

conducting a \"gap analysis.\"

Question 18

In the context of training, self-efficacy refers to:

Accepted Answer

a person\'s belief that he/she can successfully learn the training program content.

Question 19

19. Jeanne is 54 years old. She had worked as a medical research librarian for ten years before quitting in her late forties. She wants to re-enter the workforce. However, she is worried about applying for an open position at the library she was previously working at because of the major changes in information technology that have taken place in library management. She also feels intimidated by computers. The HR director of the library feels Jeanne is highly qualified for the position in question. Given this scenario, what would be the main barrier to her learning the job tasks?

Accepted Answer

Jeanne\'s low sense of self-efficacy regarding the use of computer technology

Question 20

Active practice occurs when:

Accepted Answer

job-related tasks and duties are performed by trainees during training.

Question 21

At Plantsman\'s Eden nursery, new workers are trained in proper techniques for planting rooted cuttings. As part of the training, each of the workers are given ten seedlings to plant. Their planting techniques are then checked by the trainer. This best exemplifies:

Accepted Answer

active practice.

Question 22

A group of oil refinery supervisors from the U.S. attend a class on Spanish language every Thursday afternoon. Their main purpose is to use Spanish to communicate with their contractors whose primary language is Spanish. This best illustrates _____.

Accepted Answer

spaced practice

Question 23

Cole, the director of training for a manufacturer of heavy equipment, is designing a training program for new sales representatives. The sales representatives need to be able to memorize and recall the exact details from the company catalog regarding types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. Cole\'s training program would be most effective if he designed it based on _____ practice.

Accepted Answer

massed

Question 24

The fire fighters of Lake Hogan Fire Department train constantly to keep their skills honed so that they can respond quickly to sudden changes in an emergency situation. This best exemplifies:

Accepted Answer

overlearning.

Question 25

The most elementary way in which people learn is _____, which involves copying someone else\'s behavior.

Accepted Answer

behavioral modeling

Question 26

Molly, a customer service representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly\'s supervisor and lodged a complaint. Molly\'s supervisor then reprimanded Molly and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. This best exemplifies:

Accepted Answer

the law of effect.

Question 27

Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called:

Accepted Answer

immediate confirmation.

Question 28

One way to aid transfer of training to job situations is to ensure that:

Accepted Answer

the training mirrors the job context as much as possible.

Question 29

The most common method of delivering training at all levels in an organization is:

Accepted Answer

on-the-job training.

Question 30

Which of the following is true about on-the-job training (OJT)?

Accepted Answer

It can disrupt regular work in an organization.

Question 31

Which of the following is true about on-the-job training (OJT)?

Accepted Answer

It is flexible and relevant to what employees do.

Question 32

Which of the following is a disadvantage of the on-the-job training (OJT)?

Accepted Answer

Incorrect information from the supervisor can be transferred to the trainees.

Question 33

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos\'s first day at work, Dr. Smith shows him the technique of holding a cat for vaccinations. First, Dr. Smith describes the technique, and then he practically shows the process of vaccination. Later he asks Carlos to hold the cat and corrects his mistakes. This is an example of:

Accepted Answer

on-the-job training.

Question 34

For employers, one of the advantages of cross training employees is:

Accepted Answer

employee development.

Question 35

For the employer, the two major advantages of cross training employees are employee development and:

Accepted Answer

flexibility in assigning work.

Question 36

Cross training occurs when:

Accepted Answer

people are trained to do more than one job.

Question 37

Unions view cross training unfavorably primarily because:

Accepted Answer

it threatens job jurisdiction.

Question 38

Which of the following best exemplifies cooperative training?

Accepted Answer

A community college program in solar panel installation partnering with solar panel installation companies providing internships

Question 39

Lifelong Learning Accounts:

Accepted Answer

combine funds from employers and employees to be used for the employee\'s education.

Question 40

Which of the following statements is true about e-learning?

Accepted Answer

E-learning provides easy access to more employees than does conventional training.

Question 41

Andrew is enrolled in a university course on project management. His class meets at the local community college and the instructors present their lectures from universities in other cities using two-way television. This best exemplifies:

Accepted Answer

distance learning.

Question 42

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called:

Accepted Answer

simulation.

Question 43

Combining short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called:

Accepted Answer

blended learning.

Question 44

In her evaluation sheet, Theresa, a trainer in a company, gets very high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure.

Accepted Answer

reaction-level

Question 45

To qualify as a tax-preparer for a seasonal job at a tax-preparation chain, Martin must answer written questions on tax terminology covered in the e-learning course provided by the company. This evaluation best exemplifies a _____ measure.

Accepted Answer

results-level

Question 46

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

Accepted Answer

behavior-level

Question 47

Joshua, the director of training, must demonstrate to the top management the amount of financial benefits the company has realized from the expenditures on the mechanics training program. Joshua needs to prepare:

Accepted Answer

a return-on-investment analysis.

Question 48

When using _____ to evaluate training, HR professionals in an organization, typically gather data on training and compare them to data on training at other organizations of similar size in their industry.

Accepted Answer

benchmarking

Question 49

The best way to determine if a change in performance resulted from training or from other factors is to use a control group combined with:

Accepted Answer

a method of measuring trainee skill levels before the training takes place.

Question 50

A problem with the pre-/post-measure of evaluating training is:

Accepted Answer

knowing if the training was responsible for any changes in performance.

Question 51

\"Soft\" skills are critical in many instances in a business environment and can be taught.

Accepted Answer

True

Question 52

The frequent changes to which organizations must adapt demands at present that employees be continually trained to update their capabilities.

Accepted Answer

True

Question 53

Ideally, training should be viewed tactically rather than strategically.

Accepted Answer

False

Question 54

A strategic mind-set leads top management to understand that training is the sole answer to most employee and organizational performance problems.

Accepted Answer

False

Question 55

Since the U.S. culture is so widely dispersed via television, music, and the Internet, it is less necessary to conduct intercultural training for foreigners taking jobs in the U.S. than it is for U.S. nationals to receive intercultural training prior to foreign assignments.

Accepted Answer

False

Question 56

Training plans allow organizations to identify what is needed for employee performance before training begins.

Accepted Answer

True

Question 57

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

Accepted Answer

True

Question 58

Assessing organizational training needs is the execution phase of a training plan.

Accepted Answer

False

Question 59

The most common approach for making individual analysis is to use performance appraisal data.

Accepted Answer

True

Question 60

A gap analysis identifies the difference between what an individual employee knows and what the employee should know in order to perform the job satisfactorily.

Accepted Answer

False

Question 61

Carlene, a customer executive, arrives at the training facility of the company full of enthusiasm because she is really excited about learning how to cope with difficult customers. She has encountered a number of intransigent customers and is eager to see what \"tricks\" the trainers can show her. This shows that Carlene has the motivation to learn.

Accepted Answer

True

Question 62

Active practice occurs when trainees perform job-related tasks and duties during training.

Accepted Answer

True

Question 63

In the context of active practice, spaced practice occurs when a person performs all the practice at once.

Accepted Answer

False

Question 64

The concept of reinforcement is based on the law of effect, which states that people tend to avoid repeating actions that give them a positive reward.

Accepted Answer

false

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