Ch. 10-11 funeral Directing and Funeral Service Management – Flashcards
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Rim Flange-(ogee Flange)
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turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge. ( when you open and close)
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Shell
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composed of the cap (lid) and body of the casket ( Bottom top Part)
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Casket Body
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Casket shell containing the top body molding, body panel, base molding and casket bottom (take the lids off what's left)
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Stationary bar
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non-moveable handle. Can come in different sizes
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Swing Bar
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moveable casket handle. Can come in different sizes
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Cap Panel
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focal part of the interior that is inside the crown
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Pie (fish tail)
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the wedge shaped portion of the cap lid at each end of the crown
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Corner
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optional part of the hardware that is attached to the four corners of the body panel
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Rim or ogee
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the "s" shaped molding that is a component part of the casket cap (very tip of it)
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Full Couch
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casket is open from head to foot (one piece lid)
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Half Couch
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casket top divided into two sections. Head sections opens for viewing
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Crown
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uppermost part of the cap
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Tip
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decorative part of the casket handle that covers the exposed ends of the bar
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Cast
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molten copper or bronze metal is poured into a mold farming a seamless unit
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Copper/ Bronze
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contains no iron and therefore it will not rust 90% copper 10% zinc
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Stamped hardware
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less expensive. The hardware is pressed out in hydraulic presses
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Molten metal
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liquid hot, pouring melted metal
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Oz copper per square foot
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Most common unit is 32 or 48 ounces per foot of metal, 32 ounce copper or bronze caskets will have 32 ounces of copper or bronze per square foot, 48 Oz caskets will be heavier, Brown and Sharpe gauge
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Non Ferrous Metals
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not formed from iron. Copper, bronze
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Ferrous metals
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metals formed from iron, steel or stainless steel
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Hardwood
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a casket constructed of different species of wood, (salix)
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Hardware
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ornamental fixtures and their fitting that are attached to the casket shell
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Softwood
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wood from cone- bearing trees
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Base molding
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(shell) lower most edge of the body panels
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Tailoring the casket
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a tightly drawn form of the casket interior style
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Gasket
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parts of the foot panel header on cut top caskets (serves as a seal between the head and the foot caps (locket area)
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Gauges
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thickness of metals, 16, 18, 19, or 20ga
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Coffin
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a case or receptacle for dead human remains which in anthropoidal in shape (widest at the shoulder and narrowest at feet)
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Cap panel
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focal part of the interior that is inside the crown
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Roll
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(interior panel) cover, puffing component part of the casket interior which lines the rim and surrounds the cap panel
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Bed
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where the deceased human remains are placed
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Apron
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cover lay skirt- lining attached to the undersurface of the foot panel or the casket
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Galvanized
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steel that has been coated with zinc to resist rust
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Casket
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a case or receptacle in which human remains are placed for protection practice utility and a suitable memory picture
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Velvet
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a fabric of silk, cotton and possibly rayon, with a nap
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Ounces
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higher the number the heavier ounces
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Gauges
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lower the number the heavier inches
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Extendover
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casket interior which extends over the top body molding
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Overlay
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Throw, over throw and apron ( overlay skirt)
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Gimp
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-(fold) strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored
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Excelsior
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(wood wool) wood that has been shredded into spaghetti like strings
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Overlay
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( overthrow, throw) the aesthetic covering for the foot cap or inner foot panel of the casket
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Wrought
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this is copper or bronze metal rolled into sheets
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Copper and Bronze comes in large rolls
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yes
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USA standard Gauge (Oz)
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gauge of casket how thick caskets is
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Brown and Sharpe Gauge
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32 ounces per foot of metal. 48(heavier) ounces per foot of metal, copper and Bronze
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Oversized caskets
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increase by 2 inches in width and 3 inches in length each step represented by an x after the size
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Elliptic casket
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(oval/ ablong)- a casket having ends in the shape of a half circle
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Copper deposit
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a casket made from a core of copper metal to which copper ions are combined by an electrolytic process
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Octagon casket
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a casket having eight angles or corners and therefore has 8 sides or body panels
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Airtray
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a transfer container consisting of a wooden tray with a card board covering for the casket
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Urnside casket
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a casket design in which the body panels display the shape of a urn
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Hammer tone finish
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a sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer) the indentations are in the paint and appear as the paint dries, usually found on inexpensive caskets
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Doe skin
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(mole skin)- a heavy durable cotton fabric with a short (1/8th inch or less), thick, velvety nap on one side, woven cloth with a suede like appearance with a nap of less than 1/8th inch
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Burial Vaults
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an outer enclosure which offers protection from the earth load as well as possessing sealing qualities: 2 purposes: 1) limit intrusion of outside elements, 2) support the load of the earth
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Casket exterior finished
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polished gloss: shined to a high luster
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Air seal vault
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a method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault
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Ziegler Case
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A gasket sealed container which can be used as an insert into a casket or a separate shipping container
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Urn Vault
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metal or concrete vault for urns
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Double seal
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a method of sealing burial vaults that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the some and the base of the vault
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Top seal
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in burial vaults, a method of sealing that utilizes an epoxy compound in conjunction with a tongue- in- groove closure at the top of the vault
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Combination unit
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any product consisting of a unit or series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle
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Combination case
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a transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air- shipping regulations
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Grave liner
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an outer enclosure which offers protection from the earth load but without protection from the elements
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Woodbox
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vault or transport
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Urn
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a container for cremated remains; a vase with a foot or pedestal
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Dome (metal Vault)
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the top of an air seal burial vault that entraps air as it is put in position. It also supports the weight of the earth above
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Itemization
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the method of price quotation by which each unit of service and / or merchandise is priced separately
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Unit pricing
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a method of price quotation in which one price includes both service and casket
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Functional pricing
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- a method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise
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Median
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a value in an ordered set of values which represents the midpoint, where by there are an equal number of values above and below the midpoint value EX: 700, 800, (900), 1,000, 1,100
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Mean
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the sum of a group of numbers divided by the number of units EX.700, 1500, 1200, 800= 4200.00, 4200/4=1,050 average sale
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Mode
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appears the most
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Range
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upper and lower limits of a series of numbers, 1st quartile, 2nd-3rd, 4th
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Educational group
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three or four caskets utilized to educate the selecting party regarding the elements of casket construction
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Merchandizing
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the purchasing, pricing, display, and sale of merchandise
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Quartile
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a division of the total into four intervals, each one representing one- fourth of the total
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Pre- selection room
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Before entering the casket selection room, the funeral director should give the family an introduction on what to expect when they enter the room, make them as comfortable as possible and well informed consumers, : Let them know you have X # of caskets, price ranges, type of casket they are, tell them how you are going to present the caskets to them, give them any federal and state disclosures, directors enter first, all lights should be on, the furniture grouping should be nearby, along with the demo group
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Typical Merchandizing sold in the funeral home
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caskets, vaults, urns, printed materials clothing jewelry, headstones
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Inventory
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those goods or stock of goods which are held for resale
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Casket room location
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same building as the funeral home, main floor of funeral home or upstairs but make sure you have an elevator
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Candle distance
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one candle at a distance of one foot, incandescent light- 90-100 ft at pillow height
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Indirect lighting
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reflected illumination of an object
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Direct lighting
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illumination directly shining on an object
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Church trunk
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wheeled collapsible support for the casket
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Recommended # of caskets
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12 minimum, 30 maximum
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Recommended space per casket
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40-60 square feet per casket
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Purpose of the seats in casket rooms
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to give the families something familiar to relate to as a way to relieve tension have something available to sit on in case people feel it necessary to get off their feet
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Direct sales
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Advantages: 1)some families prefer the support given by funeral directors,2) the funeral Director id better able to meet the needs of the family Disadvantages: 1) no privacy for family to discuss matters relating to their decision when the funeral director is present, 2) the presence if the funeral director influence the client selection,3) Non-verbal communication which occurs can be both negative and positive,4) the funeral director may misinterpret the needs of the family
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Gross Profit Margin formula
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(retail wholesale)- retail price minus wholesale cost equals margin, measure profit of each casket to the funeral director/ firm
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D-mort
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Disaster Mortuary Operational Response Team
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3 essentials of any pricing formula
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reasonable profit, overhead cost, cost of merchandise
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3 times markup
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merchandise cost minus selling price equal gross margin
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Unit pricing
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oldest method of pricing
