Test 1 Dunn-haimann’s healthcare management – Flashcards
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What theories of management has a date of 1700s-1800s?
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Industrial revolution
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What was known to transform to shops to factories, owner to workers, small to big?
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Industrial REV.
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What theories of management has a date of 1800s-1950s?
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Classical school
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What was known for man duties and scientific ways?
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Classical SCHOOL
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What theories of management has a date of 1890-1940?
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Scientific Management
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What was known to break down jobs into smaller parts to get the job done? also workers and machines, with an increase in the production line?
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Scientific MANAGEMENT
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What theory is dated to be 1930-Present?
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Human Relations Movement
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What theory has interviews of workers in order to make a better place and environment?
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Human Relations MOVEMENT
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What theory was dated from 1950-present?
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Human Resources School
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What theory involved in motivation and leadership techniques to keep employees on coming back?
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Human Resources SCHOOL
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What theory has the date of mid-1960s?
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Contingency theory
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What theory has the date of 1940's-early 1990s?
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Systems Theory
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What theory has the date of 1940s- present?
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Management as a Discipline Theory
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What theory has the date of 1960s-present?
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Chaos Theory
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What is the process of exchanging information in such a way that mutual understanding is achieved between two or more people about a work-related issues?
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Communication
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What is the purpose of communication?
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It is a vital to getting a job done, and also of social satisfaction
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What skill is necessary for success?
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Communication
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What is the nature of communication?
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The message must be understood by both sender and receiver
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What is the informal channel usually called?
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Grapevine
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What channel carries messages from one person or group to another in downward, upward, horizontal and diagonal directions?
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Informal
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What channels of communication are established by the organizational hierarchy and formal reporting relationships?
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Formal
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What channels follow the line of authority from the chief admin. to the employees?
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Hierarchy
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What is the flow of down the hierarchy of an organization? such as when a VP tells a line supervisor about a new initiative, and the line supervisor tells her employees.
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Downward communication
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What is the flow up the hierarchy? such as when a nurse tells the nursing shift supervisor about a problem with a patient.
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Upward communication
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What is the communication across departments or among peers managers, departments, and coworkers in charge in different activites?
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Horizontal communication
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What is flow of information between positions that are on different lateral planes and activities of the organizational structure? such as when nursing personannel and the human resource department, or between nursing management and nonmanagerial members of other departments.
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Diagonal communication
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What is the study of language, particularly the multiple meanings of words and phrases and how they are used in the context of messages?
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Sematics
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What media is used most frequently for communication?
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Verbal communication
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What is the most prevalent form of communication?
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Oral communication
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What help convey messages, in a form of blueprints, charts, graphs, models and etc?
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Visual Media
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What type of communication uses body language, and can be contradicting to what is being expressed?
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Nonverbal communication
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What are the areas of responsibilty of the supervisor?
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Good boss, comptent to the level above, effective communivator between levels, satifactory working condition between peers.
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What are the dimensions of a supervisory role?
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Interpersonal, informational, decisional
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What is a supervisor's behavior? such as relationship with other supervisors, that links all managerial work.
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Interpersonal role
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What is a supervisor's behavior that ensures that information is received and processed?
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Informational role
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What is a supervisor's behavior that uses information to make a decision?
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Decisional role
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What are Katz's essential skill for managment?
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Technical Human relation and conceptual
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What is the clinical and technical aspect of the work to be done?
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Technical
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What is the concern of working with and motivating people and understanding individual and group feelings?
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Human relation
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What is enabled to visualize the big picture and to understand how all parts of the organization contribute and coordinate their efforts?
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Conceptual
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What are the Management functions tasks?
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Planning organizing staffing influencing and controlling
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What involves the development of a systematic approach for attaining the goals of the organization?
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Planning
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What is the responsiblity of the manager that must determine how the work is to be accomplished and arrange of necessary resources to carry out the plan?
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Organizing
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What refers to the managers responsibility to recruit and select employees who are qualified to fill the various positions needed?
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Staffing
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What is the managerial function that refers to issuing directives and orders in such a way that staff responds to these directives to accomplish the job?
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Influencing
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What is the function that ensures plans are followed, that performance matches the plan, and that objectives are achieved?
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Controlling
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What is a meaningful definition for management?
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The process of getting things done with people by directing and motivating the efforts of individuals toward common objectives
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What is the concept that defines the optimum number of subordinates a supervisor can effectively manage?
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Span of management
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What is the concept that each individual should have one person to report to for any single activity?
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Unity of command
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What is a technique used to divided work activities into easily managed tasks and assign those tasks to individuals based on their skills?
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Specialization
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What is a technique used to divided activities and people according to the needs of the organization or its customers?
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Departmentalization
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What is a set of theories concerning individuals rights to make decisions, makes assignments, direct activites, and so on regarding managing people, materials, machinery, expenses, and revenues?
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Authority relationship
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What is the obligation to perform certain duties?
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Responsibility
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What is the theory of authority that defines whether one has the authority to direct or advise?
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Line and Staff
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What pertains to repetitive, structured, and routine problems that have fixed answers and standardized operating procedures, methods, rules, and regulations?
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Programmed decision
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What pertaining to situations for which no standard solutions or protocols exist?
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Non-programmed decision
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What are the steps in the decision making process?
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Define the problem, analyze the problem, develop alternatives, evaluate the alternatives and select the best, take action and follow up
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What is planning?
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The most important and managerial function
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What are additional barriers?
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emotional reactions, physical condition
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What are the benefits of planning?
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Minimize cost, reduce waste, optimum use of resources
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What is the planning process?
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Long-rang planning, and strategic planning
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What is generally a plan developed for accomplishing a goal or set of goals over a period of several years?
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Long-rang planning
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What assumes that an organization must respond to a dynamic, changing environment and stresses the importance of making decisions that will ensure the organizations ability to successfully respond to changes in the environment?
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Strategic planning
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What lays out a road map for the future?
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Strategic plan document
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What engages key stakeholders in the debate?
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The process
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What is the first step in strategic planning?
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Validating the mission statement
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What is a comprehensive analysis of conditions inside and outside an organization, ranging from politics to finances?
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Environmental assessment
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What evaluated the internal organization?
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SWOT analysis
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What is a statement about where the leadership sees the organization going in a designated period of time?
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The vision
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What is the length of time for which a manager should plan?
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Planning horizon
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What covers a period of up to one year?
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Short-term planning
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What covers a period of one to five years?
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Intermediate planning
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What usually involves the extends beyond five years?
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Long-term planning
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What must be flexible and adaptable to changes in the internal and external environments, and should represent measurable targets that lead to the achievement of a given goal?
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Objectives
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What indicates the steps to writing strong objectives?
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Specific measurable attainable result-otiented time-limited
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What is the process of monitoring the implementation and effectiveness of a plan?
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Performance management
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What are sub-goals of a plan, montiored during performance managment to measure progress of the overall plan?
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Critical success factors
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What is a system in which managers and subordinates set goals and use progress toward those goals as measures of success?
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Management by objectives
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When is the supervisor as an agent of change demonstrated by what?
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Conving the employees, gain their willingness, prepares them, mobilizes them, and tactical approches
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What are short term actions leading to goals?
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Tactical approches
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What are the planning strategies?
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Prompt versus wait and see, concentrated mass offensive, reciprocity
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What is a strategy that involves quickly getting resources and taking sudden radical action to get things solved?
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Concentrated mass offensives
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What is a tatical involves giving a colleague something in return for somthing?
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Reciprocity
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What is planning the utilization of resources?
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Materials, machinery, manpower
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What are plan's of a safe environment?
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Decrease liability, protect patients and employees, everyone's responsible
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What are the different types of plans can you divided into?
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Repeat-use, and single-use
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What are applicable whenever a problem situation presents itself that is similar to the one for which the standing plan was originally devised?
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Repeat-use
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What is a plan for nonrecurring situations?
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Single-use
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What is a standing plan set by top administrators and is general guidelines for a problem or situation?
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Policy
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How are policies clarified?
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written, simple, clear, referenced, immediately available, can be changed
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What is a repeat-use plan that leads towards achievement of an organization's goal, and it explains the actions required to comply with policies?
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Procedures
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What is a standing plan that is more detailed than one single part of a procedure?
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Methods
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What are reasonably achievable quantitative qualitative expectations based on relevant data, benchmarks, industry metrics, or a combination?
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Productivity standards
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What is a helpful tool for communicating the organization's practices effectively?
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Organizational manuals
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What is a single-use plan with a complex set of activities to reach a specific and major objective?
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Program
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What is a single-use plan smaller in scope than a program, and may be undertaken within any overall program?
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Project
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What is a bar chart that shows planned and actual activities of a project in a fashion that allows managers to see when activities are falling behind?
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Grantt chart
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What is a planning tool that ensures complex projects are done on time?
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Project evaluation and review technique PERT
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What are terms that define activites?
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Urgent and important
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What item require immediate attention because they act on us?
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Urgent
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What item have to do with results, and those contribute to managers mission values or goals?
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Important
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What are time management tips?
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Filter out, do the worst first, deal with it now, batch similar tasks
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Why does a manager need to assess how his time is being used?
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To eliminate time wasters
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What is used by an individual to accomplish those activities that the boss requires and the supervisor cannot disregard?
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Boss-imposed time
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What is used by an individual to support peers and to cooperate with and coordinate activities of the oranization?
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System-imposed time
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What is used by an individual to accomplish the items the supervisor originates and agrees to do herself?
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Self-imposed time
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What is the time spent dealing with subordinates such as counseling, evaluating and providing direction?
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Subordinate-imposed time
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What manager believes that the average employee dislikes work, avoids work, and tries to get by doing as little as possible?
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Theory X
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What manager believes that consider work naturally and are the most eager to do the right thing, responsible, selfcontrol, and doesnt need to be reminded to do work?
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Theory Y
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What would a manager do with employee theory X?
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Make a project management software
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What would a manager do with employee theory Y?
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Based on a fair output
