Lecture 3 (Chapter 5): Communications & Stakeholder Management – Flashcards

All of the following statements accurately describe a project management plan EXCEPT: Answers: a. It is developed iteratively, starting at a high level and becoming progressively more detailed as information becomes available. b. It may be composed of one or more subsidiary plans. c. It serves as an informal contract between the project team and the sponsor d. It may be a general, summary document or quite detailed.

The process of "systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project" is called: Answers: a. develop project management plan b. stakeholder analysis c. communications management d. i.d. stakeholders

The final item to be recorded on the project meeting minutes is an evaluation of both good and poor points from the meeting. On agile projects, this evaluation is called the ____: Answers: a. retrospective b. lessons learned c. plus-delta process d. stakeholder analysis

By identifying stakeholders and their needs, project managers can be more effective in all the following ways EXCEPT: Answers: a. serve as good stewards of the organization's resources. b. derive the final budget c. prioritize among competing objectives. d. develop a shared sense of risk.

Which of the following activities can be used to build relationships within the core project team? Answers: a. establish independent agendas b. use conflict resolution techniques c. regularly celebrate small successes d. emphasize individual learning opportunities

Which of the following statements accurately describes a project management plan? Answers: a. a formal document that describes how the project will be initiated and planned b. a formal document that describes how the project will be executed, monitored and controlled c. a formal document that defines how the project will be terminated and closed d. a formal document that focuses on how the project's financial results will be tracked

Project management plans generally include all of the following elements EXCEPT: Answers: a. schedules and budgets b. communications and stakeholders c. risks and quality considerations d. business case and recommendations

Stakeholders include all of the following people EXCEPT: Answers: a. those whose routines may be disrupted by the project b. those who work on the project c. those who provide people or resources for the project d. those who will not be impacted by the project

Project stakeholders can be prioritized based on a number of factors, including one of the following: Answers: a. fame b. tenure c. personality d. impact

A project communications management plan generally includes all of the following information EXCEPT: Answers: a. communication methods b. communication cost c. communication timing d. communication purpose

The process of identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project.

The process of developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success.

The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle

The process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.

What are the 3 most important factors when prioritizing stakeholders?

a plan that guides the project communications and needs to be a living document that adapts to changing project needs.

What are the 6 sections included in a communications plan/matrix?

What are the four processes to Stakeholder Management?

What are the three reasons why understanding stakeholders is important to successful project management?