question

The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound.

answer

True

question

Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.

answer

False

question

Despite being technologically advanced, e-commerce offers few advantages for streamlining work activities.

answer

False

question

Both system software and application software are needed for all types of computers, from small handheld computers to large supercomputers.

answer

True

question

Application software, such as Microsoft Windows, manages basic computer operations such as start-up.

answer

False

question

A management information system (MIS) typically provides standard reports generated with data and information from a transaction processing system (TPS) or enterprise resource planning (ERP) system.

answer

True

question

Providing information to customers can help companies increase revenues and profits.

answer

True

question

The more consumers can obtain similar products and services that satisfy their needs, the less likely firms are to try to establish competitive advantage.

answer

False

question

The _____ is the number of years required to recover the initial cost of an investment.

answer

payback period

question

An organization can have only one value chain.

answer

False

question

Hiring an outside company to perform some or all of a systems development project is called _____

answer

outsourcing

question

Electronic business (e-business) goes beyond e-commerce and e-procurement by using information systems and the Internet to perform all business-related tasks and functions.

answer

True

question

Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.

answer

True

question

A decision support system (DSS) is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers.

answer

False

question

An intranet is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company's extranet.

answer

False

question

______ are people who create, use, and disseminate knowledge and are usually professionals in science, engineering, business, and other areas.

answer

Knowledge workers

question

A(n) _____ is an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making.

answer

decision support system

question

A(n) _____ can replace many applications with one unified set of programs, making the system easier to use and more effective.

answer

enterprise resource planning system

question

_____ is a branch of artificial intelligence that allows computers to recognize and act on patterns or trends.

answer

Neural networks

question

An agreement between two or more companies that involves the joint introduction and distribution of goods and services is called ______.

answer

strategic partnership

question

_____ consists of computer programs that govern the operation of a computer.

answer

Software

question

Information and data are essentially the same thing.

answer

False

question

Michael Porter proposed a now widely accepted competitive forces model that includes _____ forces.

answer

five

question

Employers often search the Internet to find information about potential employees before they make hiring decisions.

answer

True

question

Global opportunities introduce numerous obstacles and issues, including challenges involving culture and language.

answer

True

question

_____ are used in standardized tests, including the SAT and GMAT tests, and to record votes in elections.

answer

Optical mark recognition (OMR) systems

question

Operating systems use _____ techniques to increase the amount of processing that can be accomplished in a given amount of time.

answer

task management

question

_____ is concerned with the efficient and environmentally responsible design, manufacture, operation, and disposal of IS-related products, including all types of computers, printers, and printer materials such as cartridges and toner.

answer

green computing

question

Which of the following is a primary element of the central processing unit (CPU)?

answer

storage registers

question

A _____ is a defect in a computer program that keeps it from performing as its users expect it to perform.

answer

software bug

question

An operating system with _____ capabilities allows a user to run more than one program concurrently.

answer

multitasking

question

Application software applies the power of a computer to give individuals, workgroups, and the entire enterprise the ability to solve problems and perform specific tasks.

answer

True

question

One advantage of proprietary software versus off-the-shelf software is that _____.

answer

the software provides a company a competitive advantage by solving problems in a unique manner

question

Cloud computing refers to the use of computing resources, including software and data storage, on local computers.

answer

False

question

A type of memory that loses its contents if the power is turned off is said to be _____.

answer

volatile

question

A software suite is a collection of programs packaged together as a bundle and typically includes a word processor, spreadsheet program, graphics program, and more.

answer

True

question

An operating system with multiuser capabilities allows two or more users to run programs at the same time on the same computer.

answer

True

question

One of the disadvantages of proprietary software is that:

answer

it can take a long time and significant resources to develop the required software features.

question

Middleware is software that allows various systems to communicate and exchange data.

answer

True

question

_____ are the most powerful computers with the fastest processing speed and highest performance.

answer

Supercomputers

question

Software as a Service (SaaS) allows businesses to subscribe to Web-delivered application software by paying a monthly service charge or a per use fee.

answer

True

question

Compared to secondary storage, main memory offers the advantages of non-volatility, greater capacity, and greater economy.

answer

False

question

RAM stands for random access memory, a form of memory that holds its contents even if the current is turned off or disrupted.

answer

False

question

Software upgrades vary widely in the benefits that they provide, and what some people call a benefit others might call a drawback.

answer

True

question

_____ are sets of keywords, symbols, and rules for constructing statements that people can use to communicate instructions to a computer.

answer

Programming languages

question

5G is a term used to identify the next major phase of mobile telecommunications standards beyond 4G.

answer

True

question

In cloud computing, software and storage are accessed without a Web browser.

answer

False

question

In a _____, all network devices are connected to a common backbone that serves as a shared communications medium.

answer

bus network

question

Organizations can use networks to share hardware, programs, and databases.

answer

True

question

A local area network (LAN) can be used to connect a laptop, digital camera, and portable printer without cables.

answer

False

question

A router is a network device that serves as an entrance to another network.

answer

False

question

Web sites such as Wikipedia, YouTube, and Facebook are examples of Web 1.0 sites.

answer

False

question

Conducting classes over the Web with no physical class meetings is called content streaming.

answer

False

question

Telecommunications is changing the nature of commerce itself.

answer

True

question

Businesses find Twitter to be a rich source of customer sentiment that can be tapped to improve marketing, customer relations, and product development.

answer

True

question

A _____ is a telecommunications network that connects users and their computers in a geographical area that spans a campus or city.

answer

metropolitan area network (MAN

question

John is traveling on a bus and has interconnected his smartphone, laptop, and digital camera to download digital photos from his camera to his phone and laptop. In this case, John is using a _____.

answer

personal area network (PAN)

question

A _____ is a valuable tool that enables a user to find information on the Web by specifying words or phrases known as keywords, which are related to a topic of interest.

answer

search engine

question

_____ is a Web address that specifies the exact location of a Web page using letters and words that map to an IP address and a location on the host.

answer

A Uniform Resource Locator (URL)

question

The _____ was the ancestor of the Internet.

answer

ARPANET

question

Cloud computing refers to the use of computing resources, including software and data storage, on local computers.

answer

False

question

While all types of personal computers have their own advantages and disadvantages, many people favor the mobility, functionality, and cost associated with tablet computers.

answer

True

question

A _____ is a defect in a computer program that keeps it from performing as its users expect it to perform.

answer

software bug

question

Application software applies the power of a computer to give individuals, workgroups, and the entire enterprise the ability to solve problems and perform specific tasks.

answer

True

question

Application software, such as Microsoft Windows, manages basic computer operations such as start-up.

answer

False

question

RAM stands for random access memory, a form of memory that holds its contents even if the current is turned off or disrupted.

answer

False

question

Quality information that can be used for a variety of purposes is said to be _____.

answer

flexible

question

5G is a term used to identify the next major phase of mobile telecommunications standards beyond 4G.

answer

True

question

An agreement between two or more companies that involves the joint introduction and distribution of goods and services is called ______.

answer

strategic partnership

question

A local area network (LAN) can be used to connect a laptop, digital camera, and portable printer without cables.

answer

False

question

Conducting classes over the Web with no physical class meetings is called content streaming.

answer

False

question

A _____ is a telecommunications network that connects users and their computers in a geographical area that spans a campus or city.

answer

metropolitan area network (MAN)

question

The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound.

answer

True

question

Telecommunications is changing the nature of commerce itself.

answer

True

question

Software upgrades vary widely in the benefits that they provide, and what some people call a benefit others might call a drawback.

answer

True

question

Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.

answer

True

question

Businesses find Twitter to be a rich source of customer sentiment that can be tapped to improve marketing, customer relations, and product development.

answer

True

question

Providing information to customers can help companies increase revenues and profits.

answer

True

question

Employers often search the Internet to find information about potential employees before they make hiring decisions.

answer

True

question

An organization can have only one value chain.

answer

False

question

In information systems, _____ is information from a system that is used to make changes to input or processing activities.

answer

feedback

question

John is traveling on a bus and has interconnected his smartphone, laptop, and digital camera to download digital photos from his camera to his phone and laptop. In this case, John is using a _____.

answer

personal area network (PAN)

question

Michael Porter proposed a now widely accepted competitive forces model that includes _____ forces.

answer

five

question

An Internet service provider (ISP) is a Web address that specifies the exact location of a Web page using letters and words that map to an IP address and a location on the host.

answer

False

question

The time value of money is one of the factors taken into account for the calculation of payback period.

answer

False

question

Over the years, the Web has evolved from a one-directional resource where users only obtain information to a two-directional resource where users obtain and contribute information.

answer

True

question

In cloud computing, software and storage are accessed without a Web browser.

answer

False

question

Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.

answer

False

question

A router is a network device that serves as an entrance to another network.

answer

False

question

The _____ was the ancestor of the Internet.

answer

ARPANET

question

The network operating system (NOS) performs similar functions for the network as operating system software does for a computer, such as memory and task management and coordination of hardware.

answer

True

question

The _____ visa program allows skilled employees from foreign lands into the United States.

answer

H-1B

question

A(n) _____ is a single Web site that offers many products and services at one Internet location.

answer

cybermall

question

A key sector of wholesale e-commerce is spending on manufacturing, repair, and operations (MRO) goods and services.

answer

True

question

A(n) _____ is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

answer

electronic exchange

question

AdMob is a mobile advertising provider that serves up ads for displays on Business-to-business (B2B) Web sites.

answer

False

question

A(n) _____ offers personalized shopping consultations for shoppers interested in upscale, contemporary clothing—dresses, sportswear, denim apparel, handbags, jewelry, shoes, and gifts.

answer

e-boutique

question

Product lifecycle management (PLM) software and its data are used by both internal and external users.

answer

True

question

Many manufacturers and retailers now send mobile coupons directly to consumers' smartphones.

answer

True

question

Large organizations, specifically members of the Fortune 1000, were the first to take on the challenge of implementing enterprise resource planning (ERP).

answer

True

question

Digital certificates verify both purchaser and supplier identities in an e-commerce transaction.

answer

True

question

An obstacle to business-to-business (B2C) e-commerce is that many goods and services are more expensive when purchased via the Web.

answer

False

question

Although the business-to-business (B2B) market grabs more of the news headlines, the business-to-consumer (B2C) market is considerably larger and is growing more rapidly.

answer

False

question

Although conversion to an e-commerce or m-commerce system enables organizations to reduce the cost of business, it seldom results in increased accuracy of order processing and order fulfillment.

answer

False

question

For m-commerce to work effectively, the interface between the wireless, handheld device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC.

answer

True

question

The ______ is a credit card-sized device with an embedded microchip to provide memory and processing capability.

answer

smart card

question

In a purchasing system, when an invoice arrives from a supplier, it is matched to ______ and a check is generated if all data is complete and consistent.

answer

the original order and the receiving report

question

A customer relationship management (CRM) system helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

answer

False

question

The market for mobile commerce in North America is maturing much later than in Western Europe and Japan.

answer

True

question

Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization.

answer

False

question

During the recent economic downturn, many people and businesses have turned to bartering as a means of gaining goods and services and a number of Web sites have been created to support this activity.

answer

True

question

In the context of e-commerce software, _____ helps customers select the necessary components and options.

answer

product configuration

question

With a group decision support system, people must take turns addressing various issues, and one person normally talks at a time.

answer

False

question

Most financial management information systems integrate financial and operational information from multiple sources, including the Internet, into a single system.

answer

True

question

A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages.

answer

False

question

A satisficing model is one that finds a good, but not necessarily the best, solution to a problem.

answer

True

question

Developers of decision support systems have made them less flexible compared to management information systems.

answer

False

question

Marketing functions determine the various media to be used to inform potential customers about a product or service.

answer

True

question

A(n) _____ is the component of a decision support system that allows managers and decision makers to perform quantitative analysis on both internal and external data.

answer

model base

question

Many manufacturing operations have been dramatically improved over the last decade as a result of advances in information systems.

answer

True

question

Smaller companies hesitate to hire outside accounting firms to assist them with their accounting functions.

answer

False

question

An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals.

answer

human resource

question

A(n) _____ is a type of management report that is automatically produced when a situation is unusual or requires management action.

answer

exception report

question

Marketing functions are increasingly being performed on the Internet and mobile devices.

answer

True

question

A(n) _____ is an assessment of how well management uses the resources of an organization and how effectively organizational plans are being executed.

answer

operational audit

question

In the context of decision support system framework developed by Anthony Gorry and Michael Scott Morton, one characteristic of a structured decision is that _____.

answer

it involves known variables that can be measured quantitatively

question

A typical decision support system (DSS) includes many components including a(n) _____ which allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.

answer

dialogue manager

question

Decision support systems can provide help for managers at various levels within an organization.

answer

True

question

The Delphi approach is a group decision making approach that encourages diversity among group members and fosters creativity and original thinking in decision making.

answer

False

question

In the _____ stage of the problem-solving process, alternative solutions to a problem are developed and their feasibility is evaluated.

answer

design

question

According to Anthony Gorry and Michael Scott Morton's framework on decision support systems, the decisions where only some of the variables can be measured quantitatively are called _____.

answer

semistructured decisions

question

Scheduled reports generated by management information systems are produced periodically, such as daily weekly, or monthly.

answer

True

question

Manufacturing companies seldom use computer-assisted design with new or existing products.

answer

False

question

Multivoting is any one of a number of voting processes used in the nominal group technique of decision-making to reduce the number of options to be considered.

answer

True

question

An executive dashboard is a diagram that presents a set of key performance indicators about the state of a process at a specific point in time to enable managers make better real-time decisions.

answer

True

question

During the _____ stage of the decision-making phase, a course of action is selected.

answer

Choice

question

Product pricing is important to identify products, sales personnel, and customers that contribute to profits and those that do not.

answer

False

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