question

The main focus of the process of management is:

answer

Coordinating resources to achieve objectives

question

___make decisions about the use of an organization's resources and are concerned with planning, organizing, staffing, directing, and controlling the organization's activities

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Managers

question

All of the following are major management functions EXCEPT:

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Advertising

question

Organizations must have adequate supplies of all types of _____ and coordinate their use carefully to achieve their objectives.

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Resources

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If a manager is analyzing several methods for obtaining primary funding to expand operations, she is working with the _____ resources of the company.

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Financial

question

Determining an organization's objectives and deciding how to accomplish them are part of the management function known as:

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Planning

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A declaration of an organization's fundamental purpose and basic philosophy is known as a(n):

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mission

question

_____ planning is conducted on a long-range basis by top managers

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Strategic

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_____ are very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan.

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Operational plans

question

Dividing work into small units and assigning it to specific individuals is a task related to the management function of:

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Organizing

question

Maria and Harold have just finished interviewing four candidates who want to work for Jackson Office Supplies Inc., a large company based in Houston. In which of the following management functions are Maria and Harold involved?

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staffing

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Providing incentives to employees to motivate them toward achieving organizational objectives relates to the management function of:

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directing

question

For an organization, the first step in the management function of controlling is to:

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establish performance standards

question

In which of the following management functions do top managers in an organization spend most of their time?

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planning

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_____ are responsible for tactical planning that will implement the general guidelines established by top management.

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Middle managers

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Positions such as foremen, supervisors, and office service managers are a part of the _____ of the company

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First-line Management

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Production and operations managers are concerned with:

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Transforming resources into products

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A marketing manager is primarily responsible for:

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setting the price, developing and monitoring advertising and promotion efforts of a company

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_____ refers to a firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior.

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organizational culture

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Which of the following statements is true about an organizational chart in the context of organizational structure?

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Bureaucratic controls can suppress initiative and decision making at lower levels

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_____ is the division of labor into small, specific tasks and the assignment of employees to do a single task.

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Specialization

question

_____ is the grouping of jobs into working units usually called units, groups, or divisions.

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Departmentalization

question

All of the following are approaches to departmentalization EXCEPT

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function, geography, product, and customer

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A company that has departments for marketing, finance, personnel, and production is organized by:

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Function

question

An airlines company having different departments for frequent travelers and occasional travelers illustrates _____ departmentalization.

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Customer

question

Which of the following concepts deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?

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Delegation of authority

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_____ is the principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome.

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Accountability

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When an organization has a structure in which decision-making authority is delegated as far down the chain of command as possible, it is said to be exercising:

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Decentralization

question

Span of management refers to the:

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the number of individuals a manager supervises

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Organizational layers, in the context of assigning responsibility in an organization, refer to:

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The levels of management in an organization

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. A _____ structure sets up teams from different departments, thereby creating two or more intersecting lines of authority.

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Matrix

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A permanent, formal group that performs a specific task is a:

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committee

question

Which of the following is a temporary group of employees, usually chosen for their expertise, responsible for bringing out a specific change?

answer

Task force

question

If an employee is involved with transforming resources into goods and services, then he is in:

answer

Operations management

question

Which of the following is true of the transformation process?

answer

Inputs are converted into outputs, inputs -labor, money, materials, and energy

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Viewed from the perspective of operations, the furniture items produced by a carpenter are:

answer

outputs

question

Zedpro Computer Company is determining demand for its future products and how much consumers are willing to pay. For this, Zedpro should rely on:

answer

supply and demand, based on marketing

question

As a manufacturing process, the term standardization means:

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Making identical, interchangeable components or complete products

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A primary reason for using standardization is to:

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reduce production costs

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A company that manufactures large products, such as houses or bridges, may require that all resources be brought to a central location during production. This type of facility layout is called:

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fixed-position

question

Which of the following activities is NOT included in supply chain management?

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Researching and developing products

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The buying of all materials needed by an organization is called:

answer

purchasing

question

The term _____ refers to all raw materials, components, completed or partially completed products, and pieces of equipment a firm uses.

answer

inventory

question

The process of determining how many supplies and goods are needed, keeping track of quantities on hand, each item's location, and who is responsible for it is called:

answer

inventory control

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Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as:

answer

Just-in-time management

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One popular method of scheduling is the _____ which identifies all the major activities or events required to complete a project, arranges them in a sequence or path, determines the critical path, and estimates the time required for each event.

answer

PERT

question

The degree to which a good or service meets the demands and requirements of customers is called:

answer

quality

question

_____ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

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Total quality management

question

The first step in quality control for any organization is:

answer

establishing standards

question

Sampling is likely to be used:

answer

is when inspection tests are destructive

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