question

is determining which quality requirements and/or standards are important for the project and the product and then documenting how compliance will be demonstrated

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Quality Management Plan

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provides the basis for continuous improvement by auditing and evaluating the results from quality control measurements so that appropriate quality standards and operational definitions are used.

answer

Perform Quality Assurance

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is monitoring and documenting the results of executing project quality activities to eliminate causes of unsatisfactory performance and implement new processes and techniques to improve project quality throughout the organization.

answer

Perform Quality Control

question

is the person most closely associated with the scientific management approach

answer

Frederic Taylor

question

published the Quality Control Handbook which viewed quality as "fitness for use" as perceived by the customer

answer

Joseph Juran

question

The CMM/CMMI level characterized by an immature software organization using ad hoc process is

answer

Level 1 Initial

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The CMM/CMMI level which is the first to introduce key process areas is

answer

Level 2 Repeatable

question

The CMM/CMMI level which documents and standardizes software engineering and management processes throughout the organization is

answer

Level 3 Defined

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The CMM/CMMI level which is the first to introduce technology change management

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Level 5 Optimizing

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The CMM/CMMI level which is characterized by the addition of Software Quality management and Quantitative Process Management is

answer

Level 4 Managed

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A _____ refers to the activities, methods, materials, and measurements used to produce the product or service

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Process

question

introduced the control chart to better understand process variations.

answer

Walter Shewhart

question

The core values of quality programs proposed by Shewhart, Deming, Juran, Ishikawa, and Crosby include:

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Focus on the Customer

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Verification and validation of project deliverables should be carried out

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at the end of the project

question

n general control limits are set at + or -________ standard deviations which provides ________ probability limits.

answer

3, .001

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A _____ provides a picture of how a particular process is behaving over time by providing a chart with a center line and limits on either side of the center line.

answer

Control Chart

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A _____ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.

answer

Fishbone Diagram

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A _____ is useful for identifying and investigating the most important problems by ranking them in descending order.

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Pareto Diagram

question

A list of 14 points for quality is associated with

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Deming

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Defect arrival rate is an example of a

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Process Metric

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Customer found defects is an example of a

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Product Metric

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Earned Value (EV) would be an example of a

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Project Metric

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Quality metrics should focus on

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All of these

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Which of the following is a product-oriented activity that attempts to determine if the system or project deliverable meets the customer or client's expectations?

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Validation

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Which of the following focuses on the process-related activities of the project to ensure that the product or deliverable meets its specified requirements before final testing of the system begins?

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Verification

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Which of the following is not a traditional management activity?

answer

Inspiring a vision

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Leadership includes

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Setting a direction

question

The approach to leadership where the leader leads by example is:

answer

Model the way

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means that a leader's behavior wins respect, not title or position within the organization.

answer

Model the way

question

The approach to leadership that entails inventing the future so that people become committed to a purpose is:

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Inspire a vision

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means understanding the needs, interests, and "speaking the language" of constituents.

answer

Inspire a vision

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The approach to leadership where the leader is viewed as a pioneer who seeks out opportunities to innovate, grow, and improve is:

answer

Challenge the process

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means recognizing and supporting good ideas, and making sure these ideas happen.

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Challenge the process

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The approach to leadership that requires a leader to support collaboration and build trust among project stakeholders is

answer

Enable others to act

question

means empowering people and motivating them to do their best, feel a sense of ownership, and take pride in what they do.

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Enable others to act

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The project team appears to be tired, disillusioned, frustrated, and willing to give up. The most appropriate leadership approach would be:

answer

Encourage the heart

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means using simple gestures to show appreciation for people's contributions and recognition of accomplishments

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Encourage the heart

question

The coercive leadership style can be summarized as

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"Do as I say"

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The leadership style that is most effective in a crisis situation is the:

answer

The coercive style

question

The authoritative leadership style can be summarized as:

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"Come with me"

question

The leadership style where the leader outlines a clearly defined goal but empowers people to choose their own means for achieving it is the:

answer

The authoritative style

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The leadership style that follows the attitude that "people come first" is the:

answer

The affiliative style

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centers of the value of the individual rather than goals and tasks and attempts to keep people happy by creating harmony.

answer

The affiliative style

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The democratic leadership style can be summarized as:

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"What do you think"

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The leadership style that would be least effective in a crisis situation would be the:

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The democratic style

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When using _____, the leader spends time getting other people's ideas, while building trust, respect, and commitment

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The democratic style

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The pacesetting leadership style can be summarized as:

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"Do as I do, now"

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The leadership style where poor performers are quickly identified and replaced if standards are not met is the:

answer

The pacesetting style

question

The coaching leadership style can be summarized as:

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"Try this"

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The leadership style that helps people identify their unique strengths and weaknesses so that they can achieve their personal and career goals is the:

answer

The coaching style

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Emotional intelligence

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All of these

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A capability that outlines a specific set of competencies associated with emotional intelligence is:

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All of these capabilities are associated with emotional intelligence

question

Visionary leadership, influence, developing others, and communication are all associated with _____ of Emotional Intelligence

answer

Social skills

question

Many organizations are mandating ethics training for their employees because

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It is in the best interest for people in the organization and society

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An unethical leader could be described as someone who

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Is a weak moral individual and a weak moral manager

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A hypocritical leader could be described as someone who

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Extols the virtues of integrity and ethical conduct, but then engages in unethical behavior

question

An ethically neutral leader could be described as someone who

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Does not provide a clear message of the ethical conduct that is expected, so people interpret this to mean that the leader doesn't care how business goals are met - just that they are met.

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An ethical leader could be described as someone who:

answer

Makes it clear that bottom line results are important, but only if they can be achieved in an ethical manner

question

Focusing on fairness in terms of equity, reciprocity, and impartiality is hoping to avoid which ethical dilemma?

answer

Human resource

question

A gift from a vendor could cause the following ethical dilemma

answer

conflict of interest

question

While working on an IT project, you learn that a particular department plans to reduce its staff by 50%. The manager of this department has asked the project team to keep this information secret until the plans are finalized. A good friend of yours works in this department and has asked you whether you heard of any news concerning the future of the department. This would be an example of which of the following ethical dilemmas?

answer

conflict of interest

question

Your employer has issued you a computer. Using this computer to trade stocks online could be considered which of the following ethical dilemmas?

answer

corporate resource

question

The first thing to consider when faced with an ethical dilemma would be

answer

gather the facts

question

Which of the following would NOT be considered a complexity of international projects?

answer

All of these are complexities of international projects

question

Differences in nationality, ethnicity, religion, gender, or generation is:

answer

Diversity

question

can be defined as the shared beliefs, assumptions, and values that we learn from society or a group that guides or influences our behavior.

answer

Culture

question

The tool most closely associated with activity bars across a horizontal time axis is:

answer

Gantt Chart

question

is considered the most useful and widely used project management tool.

answer

Gantt Chart

question

can be useful for tracking and monitoring project progress because they are simple and straightforward.

answer

Gantt Chart

question

provide valuable information about the logical sequence and dependencies among the various activities and tasks:

answer

Project Network Diagrams

question

The amount of time an activity can be delayed before affecting the project deadline is

answer

Slack

question

The technique used to find the sequence of tasks with zero slack (or float) is most closely associated with:

answer

Critical Path Analysis

question

The Critical Path is:

answer

The longest path in the project network

question

Adding resources to an activity to shorten the critical path is called

answer

Crashing

question

Completing activities in parallel is called

answer

Fast Tracking

question

The technique used to help manage the Polaris submarine project and which bases activity estimates on probabilistic estimates of three scenarios is most closely associated with:

answer

Polaris

question

Starting the next task before the first task is complete is

answer

lead

question

An activity being analyzed under PERT was judged to most likely have a duration of 40 days. When considering the time it would take to complete the activity if every relevant factor went well, it was estimated to be able to be doable in 20 days and even under the worst case imaginable, the task would be take 50 days. The estimates PERT duration of that activity is:

answer

38.33 days

question

Based upon the following diagram and activity durations, the Critical Path is:

answer

A. (A, B, C, F, H, J)

question

Under the Precedence Diagramming Method, the situation which occurs when a relationship between two tasks that can or must start at the same time is called:

answer

Start-To-Start (SS)

question

Under the Precedence Diagramming Method, the most common relationship between two activities which implies a logical sequence is called:

answer

Finish-To-Start (FS)

question

Installing the operating system on a computer before loading any application packages is an example of:

answer

Finish-To-Start (FS)

question

Under the Precedence Diagramming Method, the situation which occurs when two activities can start at different times, have different durations, but are planned to be competed at the same time is called:

answer

Finish-To-Finish (FF)

question

Under the Precedence Diagramming Method, the situation which occurs when task A cannot end until task B starts is called:

answer

Start-To-Finish (SF)

question

Waiting to leave your shift until another person shows up is an example of:

answer

Start-To-Finish (SF)

question

Under the Precedence Diagramming Method, the least common relationship between two activities which occurs when they must complete at the same time is called:

answer

Start-To-Finish (SF)

question

Critical Chain Project Management (CCPM) is based on the idea that

answer

people often inflate or add cushioning to their time estimates

question

Rolling wave planning is:

answer

preparing a summary plan and developing incremental detailed schedules

question

The final step in determining the cost of an activity is:

answer

ensuring resources are leveled

Test #2 – Leadership – Flashcards

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