Ch 6 Employee Training – Flashcards
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The Solomon four-group design combines the pretest/post-test comparison group and the post-test-only control group design.
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True
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Once the costs and benefits of the training program are determined, ROI is calculated by dividing return or benefits by costs.
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True
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Which of the following statements is true of random assignment?
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It assigns employees to a training program without considering their individual differences.
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_____ refers to the ease with which training outcome measures can be collected.
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Practicality
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Which of the following is an affective outcome collected in a training evaluation?
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Customer service orientation.
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Evaluation designs without pretest or comparison groups are most appropriate when:
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a company is only interested in whether trainees have achieved a certain proficiency level.
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Reaction and cognitive outcomes do not help determine how much trainees actually use training content in their jobs.
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True
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Behavior or skill-based outcomes are best measured by _____.
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observations
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Formative evaluation usually involves collecting quantitative data through tests or objective measures of performance.
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False
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If a firm measures its sales volume before and after a training program, it is typically assessing the _____ outcome.
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results
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ROI analysis is best suited for training programs that are:
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focused on an operational issue.
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Results belong to the level 1 criteria in Kirkpatrick's framework for categorizing training outcomes.
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False
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A reliable test includes items for which the meaning or interpretation does not change over time.
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True
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The evaluation process ideally begins with:
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conducting a needs analysis.
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_____ refers to concrete examples of the impact of training that show how learning has led to results that a company finds worthwhile and managers find credible.
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Success case
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If instructional objectives identify business-related outcomes such as increased customer service, then reaction outcomes should be used in the evaluation.
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False
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_____ refers to the process of collecting the outcomes needed to determine whether training is effective.
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Training evaluation
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The believability of study results refers to external validity.
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False
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A comparison group refers to a group of employees who participate in the evaluation study but do not attend the training program.
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True
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A firm that aims at improving readily observable outcomes such as productivity by collecting related data at periodic intervals both before and after training is typically applying the _____ evaluation design.
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time series
