BUS 101 Introduction to Business – Flashcards
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Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organization chart, which will
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clarify positions and reporting relationships within the firm
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In a furniture factory, one worker cuts the wood according to the design, another glues the furniture together, and another stains and finishes the furniture. This is an example of
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job specialization
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When a worker has to learn only a specific, highly specialized task, that individual should be able to learn to do it very efficiently. However, this efficiency could eventually become inhibited by job monotony and boredom. This situation could be alleviated through
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job rotation
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Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called
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job rotation
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Grouping jobs into manageable units according to some reasonable scheme is known as
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departmentalization
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The Morgan Company, a small furniture manufacturer, divided its organization into marketing, human resources, accounting, and production departments. This is an example of departmentalization by
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function
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Grouping the United States into the Northeast Region, the Northwest Region, the Southeast Region, and the Southwest Region would be departmentalization by
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location
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The assignment of part of a manager's work and authority to a worker is called
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delegation
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One's duty to do a job or perform a task is called
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responsibility
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Ann delegated work to an employee who mismanaged public funds. Ann, rather than the employee, was reprimanded for this mismanagement. Ann is now reluctant to delegate because she
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knows the person who delegates remains accountable for the work
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Susan was given the responsibility for chairing a campus committee. To complete the delegation process, she should be given the ______ to carry out this responsibility
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authority
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The more complex and uncertain a company's environment, the more likely it is that the company will
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decentralize the organization
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A common characteristic of a centralized organization is
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decision making by a few top-level managers
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The number of workers who report directly to one manager is called
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the span of management
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A corporate culture is generally defined as the
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inner rites, rituals, heroes, and values of a firm
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An informal communications network is knows as a
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grapevine
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All of the managerial activities in which managers engage for the purpose of creating goods and services are known as _______ management
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operations
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Successful operations managers must be able to do all of the following except
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advertise and sell the firm's product
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If a good or service satisfies a human need, it has
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utility
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The American economy is now characterized as a(n) _____ economy
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service
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One primary difference between services and the production of goods is that services are consumed _____ whereas goods can be ____________
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immediately; stored
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Most of the goods and services that we enjoy today can be traced back to an invention or idea that was the result of
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research and development
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An industrial company contacts Caterpillar to design a specific type of equipment for use in its manufacturing facility. If Caterpillar accepts this offer, the two companies will have to create a set of specifications from which the product can be made. This process is called
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product design
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Generally, a planning horizon lasts for one
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year
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The quantity that customers will demand at the going price is called the
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market demand
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______ include(s) stock of completed goods, work in process, and raw materials
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inventories
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The _______ is an award given by the president of the United States to organizations that apply and are judged to be outstanding in specific managerial tasks
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Malcolm Baldrige National Quality Award
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The examination of work in process for the purpose of controlling quality is called
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inspetion
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Which of the following is true?
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ISO 9000 sets guidelines for quality management procedures
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What is the primary difference between ISO 9000 and ISO 14000?
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ISO 14000 involves environmental concerns
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Automation is expected to do all of the following except
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decrease productivity
