Writing – Flashcards
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Which situation is an example of​ "relational context" in the transactional model of​ communication?
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A colleague​ "stole" your client and you have to work with her on a team
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Which is NOT an example of feedback in the communication​ process?
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Asking your supervisor for clarification on a company policy
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Which of the following is NOT a typical communication barrier​ category?
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Strategic
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Which of the following is NOT a characteristic that describes the​ "adaptable" component of being an effective​ communicator?
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Persuasive
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During which step of the early​ "transmission model" of communication do you select a​ medium?
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Second
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Which situation is an example of​ "cultural context" in the transactional model of​ communication?
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You prefer being direct and are giving a presentation for your branch in Japan
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In a recent National Association of Colleges and Employers​ survey, employers rated four​ communication-related skills as more important than technical knowledge. Which of the following is NOT one of​ them?
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Ability to code the corporate website
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Which of the following is NOT a skill required for effective workplace​ collaboration?
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Coercing
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What are three techniques effective business communicators use to persuade an​ audience?
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Identifying​ benefits, anticipating​ objections, and supporting the claim
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Which of the following is an​ idiom?
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Raining cats and dogs
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Which of the choices below is a disadvantage of using a team wiki in the​ workplace?
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Documents are not delivered to​ members' mailboxes
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Which of the following is the best example of a concise sentence​?
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The progress report is due tomorrow.
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When analyzing a topic from a persuasive point of​ view, which question would NOT be helpful to​ ask?
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What medium do you need to​ use?
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Active listeners do all of the following things EXCEPT​ ________.
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filter out emotional cues
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Which is NOT a technique used to create an​ audience-oriented business recommendation​ memo?
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Create a general and vague subject line
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People from which country focus mostly on the eyes when reading facial​ gestures?
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Korea
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Which of the following lists the steps to ensure active listening in the correct​ order?
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Focus on what a speaker​ says, work to​ interpret/evaluate the​ content, and then respond to acknowledge understanding
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Which is NOT something that could block your fair evaluation of a​ speaker?
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Separating emotions from logic
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In terms of listening​ skills, what does​ "comprehension" mean?
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How well you understand what you hear
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When you are engaged in​ conversation, you can improve comprehension and understanding by asking questions and by​ _____.
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paraphrasing
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Several causes of team conflict are discussed in this chapter. Lacking an understanding of​ members' approaches is an example of which type of​ conflict?
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Relational issues
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Which of the following answers is an example of cognitive conflict within a​ team?
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One team member does not understand​ another's reasoning
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Which of the following characteristics would be valued by a collectivist​ culture?
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Loyalty
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Cultural understanding will help you avoid displaying​ ______.
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Ethnocentrism
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Which pairing of countries is considered to have typically​ low-context cultures?
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United States and Canada
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Which of the following is a characteristic typically associated with an employee from a culture that is high on the uncertainty avoidance​ scale?
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Likes clear guidelines that lead to a predictable result
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Which characteristic of culture defines how the culture perceives inequality and​ authority?
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Power distance
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What is​ "groupthink" in the context of team decision​ making?
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When everyone follows along with the strongest​ member's suggestion
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Which of the following is NOT a guideline to follow when planning an effective​ meeting?
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Distribute the agenda at the meeting
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Which is NOT one of the four stages of team​ formation?
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Teaming
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What are the four elements explored in the analysis stage of the ACE​ process?
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Purpose, audience,​ content, and medium
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Which of the following is NOT a question you should ask when analyzing your​ audience?
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What do I want my audience to​ know?
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Which medium would you use if you had to send a travel expense report to your supervisor with​ original, hard-copy receipts​ attached?
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Memo
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After you decide the best time and location to​ write, what are the next steps in the composing stage of the ACE​ process?
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Organize, draft, design
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Which of the following is NOT a benefit gained by outlining your content before​ composing?
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Determining the accuracy of your graphics
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Why should you avoid editing yourself during the drafting stage of the ACE​ process?
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Because switching between drafting and revising is inefficient
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Which of the following techniques is NOT designed to remove​ writer's block?
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Put strict time limits on your drafting stage
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Which of the following is NOT a design principle that consistently applies to all medium​ options?
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Avoid bulleted or numbered lists
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Should cultural differences be considered as part of the ACE​ process?
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Yes, while analyzing your audience
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Which of the following is NOT something you would examine during the evaluation stage of the ACE​ process?
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Organization
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Which sentence uses concrete​ language?
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Please leave the Cleveland travel report on my desk no later than​ 5:00 p.m.
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Which of the following is a​ cliché?
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Win-win situation
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Which sentence is the most​ concise, having eliminated wordy phrases and obvious​ fillers?
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We approve your request to leave early tomorrow.
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Which of the sentences uses positive​ wording?
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The committee will decide the new vacation policy today.
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Which is NOT a category of common writing errors addressed in the revising stage of the ACE​ process?
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Outlining
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Which sentence is an example of​ concession?
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While moving to a new floor is​ difficult, the additional space will allow the growth this company urgently needs.
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In terms of logical​ fallacies, what is a red​ herring?
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Focusing on an irrelevant issue to draw attention away from a central issue
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Which of the following is NOT a type of logical​ fallacy?
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Fact refutation
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You can build credibility with your audience by providing key credentials. Which of the following is NOT an example of such a​ credential?
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Your salary level
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In terms of logical​ fallacies, what is a hasty​ generalization?
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Drawing a conclusion from a sample that is either too small or does not represent the larger population
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Which of the following psychological needs do investment companies typically use to appeal to their​ audience's emotions in a persuasive​ message?
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Safety
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Which of the following is the most professional and appropriate way of motivating your audience to comply with your persuasive request for a​ favor?
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Stressing the benefits of doing it
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Which type of persuasive message would you use to convince a seller that its return policy should NOT apply in your​ situation?
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A customer claim
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In terms of logical​ fallacies, what is a false​ analogy?
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Supporting an idea by comparing it to something that is not comparable
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Effective team leaders use which technique to influence attitudes and motivate people to make a commitment to a​ team?
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Remind the team why the work is important
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Which communication medium would you use to tell an employee that she got a lower bonus than​ projected?
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Face-to-face
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Which communication medium would you use to prevent immediate discussion of the bad​ news?
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Letter
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Which communication medium should you use to notify all employees quickly about a possible privacy breach in the​ company's payroll​ system?
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Text message
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Which of the following is NOT a good way to soften the bad​ news?
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Describing the bad news in great detail
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Which type of buffer does the following sentence​ use?
​ "We truly value the high quality of your​ product."
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Thanks or compliments
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Where do you place the bad news in a letter using the indirect​ approach?
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In the body​ paragraph, after the reasons
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In which situation would you use the direct approach to organize a bad news​ message?
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When the audience is unlikely to be angered by the news
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What should you NOT do in the close of a​ bad-news message?
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Explain the bad news
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Experts suggest doing all of the following EXCEPT​ _____, as part of an effective corporate apology strategy.
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Delaying announcement of the bad news
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Should a company take responsibility for mistakes or​ problems?
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Yes, because doing so will preserve credibility and goodwill
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Which of the following is NOT something your professional network can do for​ you?
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Earn an​ employer's respect during an interview
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A chronological résumé is best suited for which type of​ applicants?
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Those who have extensive work experience in the specified field
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Which applicant is the functional​ résumé style best suited​ for?
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Students who have just graduated
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In which document would you use the​ "AIDA" pattern?
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A sales message
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Which method of delivering a cover letter is NOT​ appropriate?
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Facebook post
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Which of the following is NOT something a behavioral question is designed to determine during an​ interview?
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Your social media expertise
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Many interviewers ask candidates if they have any questions of their own. Which of the questions below would be an effective one for a candidate to​ ask?
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Is there any reason why I might not be considered for the​ job?
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During which type of interview would you find yourself alone in a room with a search​ committee?
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Panel interview
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During which type of interview would you Skype with a potential​ employer?
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Virtual interview
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​Typically, _____after an​ interview, it is appropriate for you to inquire about the status of the position and communicate your continued interest.
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two weeks
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Which question from this list would you typically NOT ask when analyzing your report​ audience?
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When does my audience need this​ report?
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Which guidelines should you use to prepare a document for readers who are NOT native English​ speakers?
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Use consistent terminology
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What is a progress report designed to​ do?
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Give your supervisor an update on the status of a longer project
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Which document design feature below would NOT help your audience preview report​ contents?
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A conclusion
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What is the most common format for online distribution of​ reports?
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PDF
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Which is NOT a feature of a report​ deck?
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Heavy visuals with minimal text
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Which is NOT an example of a data​ graphic?
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Illustration
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Which is an​ ethical, non-misleading way to display data in a​ graph?
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Accurately display collected data
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Which of the following does NOT need documentation in your​ report?
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A table populated by data from a survey conducted by your company