Speech chapter 3 – Flashcards

People spend more time listening than doing any other communicative activity

Hearing and listening are identical

Appreciative listening

Empathetic listening

Because the brain can process many more words per minute than we talk, the resulting spare "brain time" makes listening easier

Comprehensive listening

Critical listening

Listening and critical thinking are so closely allied that training in listening is also training in how to think

The two kinds of listening most closely tied to critical thinking are

To improve your listening, you should think of listening as a passive process

Skilled listeners try to remember a speaker's every word

At a coffee shop on campus, Rachel listens to her friend Shanti discuss his feelings about his mother's recent death. According to your textbook, Rachel is engaged in__________ listening.

Your textbook recommends taking word-for-word notes as a way to improve your listening skills

The first step toward improving your listening skills is to

____________ listeners give their undivided attention to the speaker in a genuine effort to understand her or his point of view

When business managers are asked to rank-order the communication skills most crucial to their jobs, they usually rank listening as number one

Ian is attending a union meeting in which the union president is discussing the company's plan to decrease wages in exchange for an increase in vacation time. As Ian listens, he is trying to determine whether or not to vote for the plan. According to your textbook, Ian is engaged in__________ listening.