911 Public Safety Telecommunicators State Exam Study Guide- MOCK Exams

CAD is an acronym for:
A. Computer Aided Dispatch
B. Computer Assisted Dispatch
C. Call takers Assisting Dispatch
D. Callers Annoying Dispatch
A. Computer Aided Dispatch

Which department obtains criminal justice intelligence utilizing local, state and national databases, inputs criminal justice information that will be added to the FCIC/NCIC hot files and sends and receives state and national messages pertaining to criminal justice information?

A. Warrants
B. Communications
C. Teletype
D. Information Technology (IT)

C. Teletype

FCIC is based in _______ and is administered by the Florida Department of Law Enforcement.
A. Sarasota
B. Tallahassee
C. Tampa
D. Miami
B. Tallahassee

NCIC is an acronym for:
A. Nationwide Criminal Incarceration Center
B. National Crime Information Center
C. Nationwide Criminal Information Center
D. National Criminal Information Computer
B. National Crime Information Center

On the NCIC, the primary information system is the National Law Enforcement Telecommunications System.
A. True
B. False
A. True

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The purpose of NLETS is to:
A. Provide for the exchange of life-threatening information between interstate and/or inter-agency personnel

B. Provide for the interstate and/or inter-agency exchange of criminal justice and related information

C. Provide for the interstate and/or inter-agency exchange of medical and fire department information

D. Provide for the interstate and/or inter-agency exchange of private or confidential
information

B. Provide for the interstate and/or inter-agency exchange of criminal justice and related information

The NCIC maintains information on stolen and recovered property as well as wanted and missing persons for all 50 states, Canada, U.S. Virgin Islands, Puerto Rico, Guam, American Samoa and Mariana Islands. NCIC also houses federal _______ and _______ data.

A. Misdemeanor, felony
B. Criminal, incarceration
C. Criminal, warrants
D. Warrants, injunction

C. Criminal, warrants

________ is a device giving people the ability to type a conversation instead of speaking.
A. DTC
B. TTD
C. TDD
D. FRS
C. TDD

The abbreviation for Go Ahead is:
A. GoAd
B. GoAh
C. GA
D. GOA
C. GA

Which of the below abbreviations is not approved for use with Telecommunication Devices for the Deaf:
A. GA
B. STOP
C. SKSK
D. Q
B. STOP

What number do you dial to reach the Florida Relay Systems?
A. 711
B. 411
C. 511
D. 911
A. 711

________ station radios are permanently mounted in the station or remote transmitter site.
A. Sub
B. Base
C. Police
D. Fire
B. Base

An emergency incident is one that does not require an immediate response due to persons in imminent danger or loss of life or limb, or injuries beyond immediate first aid.
A. True
B. False
B. False

A non-emergency incident does not require an immediate response and no imminent threat exists. It is a non-critical situation that requires a(n):

A. Non- emergency police response
B. Pubic safety response
C. Immediate supervisor’s attention
D. No action necessary

B. Pubic safety response

Dispatch all calls with ______, _______ and _______
A. Accuracy, brevity, clarity
B. Accuracy, brevity, courtesy
C. Accuracy, brilliance, clarity
D. Accuracy, brilliance, confidence
A. Accuracy, brevity, clarity

Which section of the “Sunshine Law” provides that all state, county and municipal records are open for personal inspection and copying by any person?
A. 119.04
B. 119.07
C. 119.01
D. 119.03
C. 119.01

Which of the following is not a technical rescue?
A. High angle chain rescue
B. Confined space rescue
C. Vehicle extrication
D. Trench rescue
A. High angle chain rescue

Hazardous materials are liquids or gases that when released are capable of causing harm to people, the environment and property.
A. True
B. False
B. False

Which is an example of a solid?
A. Magnesium
B. Gasoline
C. Chlorine
D. Acetone
A. Magnesium

Which is an example of a liquid?
A. Hydrogen
B. Calcium Carbide
C. Acetone
D. Chlorine
C. Acetone

Which is an example of a gas?
A. Calcium Carbide
B. Acetone
C. Hydrogen
D. Gasoline
C. Hydrogen

The DOT Emergency Response Guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico.
A. True
B. False
A. True

The DOT Emergency Response Guidebook (ERG) has established a six-digit numbering system to identify materials.
A. True
B. False
B. False

The telecommunicator must ________, categorize it as emergency or non-emergency and identify which responders are needed to handle the situation.

A. Befriend the caller
B. Complete the call as quickly as possible
C. Determine the nature of the call
D. Get control of the call

C. Determine the nature of the call

A wrong call classification will not delay a priority call.
A. True
B. False
B. False

Interpersonal skills encompass communications between ______ or _______ people, including verbal and non-verbal communications.

A. Two, more
B. One, two
C. One, more
D. Three, more

A. Two, more

The communications cycle is comprised of 5 parts. Which part refers to the content?
A. Feedback
B. Message
C. Medium
D. Receiver
B. Message

Effective communication includes verbal and non-verbal communications.
A. True
B. False
A. True

Which of the following isn’t an example of a positive interpersonal skill?
A. Active listening
B. Positive thinking
C. Impatience
D. Open-minded acceptance of others’ differences
C. Impatience

A fire engine and an ambulance are examples of ________ and ________ units.
A. Firefighter, paramedics
B. Fire Department, rescue
C. Primary, secondary
D. First, necessary
C. Primary, secondary

_________ provide advanced life support to victims. Skills include those of an _________ as well as injections, intravenous infusions, needle thoracostomy, cricothyroidotomy, intraosseus and advanced airway management.

A. Paramedic, entomologist
B. EMT, observer
C. Paramedic, EMT
D. Paramedic, entomologist

C. Paramedic, EMT

During a multi-casualty incident (MCI), communicator’s roles and responsibilities include all of the following except:

A. Coordinate the requests of other agencies

B. If additional help is needed, leave and offer assistance

C. Dispatch additional resources

D. Make notification and requests of other agencies, such as hospitals, air transport units, law
enforcement, etc.

B. If additional help is needed, leave and offer assistance

A hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock is an example of what type of center?

A. Fully Equipped
B. Emergency
C. Surgical
D. Trauma

D. Trauma

Members do not have to conduct themselves in such a manner that their actions and behavior reflect favorably on the profession when they are off duty.
A. True
B. False
B. False

__________ is that connection or linkage of authority and responsibility that joins one level of an organization to another.

A. Promotional pyramid
B. Chain of command
C. Organizational chart
D. Chain of authority

B. Chain of command

All of the following are examples of the impact absences can have on a communications center except:

A. Increased costs due to overtime
B. Put additional workload on others
C. Brings families closer together
D. Lowers morale

C. Brings families closer together

All of the following are examples of internal and external customer service skills except:

A. Use active listening skills
B. Be courteous, patient and sincere
C. Hurry through the call to minimize pending times
D. Be empathetic

C. Hurry through the call to minimize pending times

Telecommunicators need to have the ability to recognize when information is not appropriate. All
the following are appropriate except:

A. Zero in on key words

B. Listen to the caller only, block out all background noises

C. Ask follow-up/open-ended questions to gather information

D. Not drawing premature conclusions

B. Listen to the caller only, block out all background noises

Decision-making refers to the ability to use _________ __________ in making decisions based on available facts, prior knowledge or experience when handling calls for service or responding to emergency situations.

A. Sound judgment
B. Experienced judgment
C. Educated judgment
D. Logical judgment

A. Sound judgment

Stress is defined as physical, mental or emotional factors that cause bodily or mental tension.
A. True
B. False
A. True

Eustress is defined as any stress associated with negative experiences or negative emotions.
A. True
B. False
B. False

Lack of work ethic, low morale and difficulty concentrating and remaining focused are all examples of:

A. Distress
B. Mental stress
C. Physical stress
D. Emotional stress

B. Mental stress

Soreness in one’s joints, headaches, changes in weight or insomnia are all examples of:

A. Distress
B. Mental stress
C. Physical stress
D. Emotional stress

C. Physical stress

Which of the following is not unethical?
A. Prejudice
B. Willful neglect of duty
C. Courtesy
D. Sexual harassment
C. Courtesy

A _______ consists of two or more people working together to accomplish a common goal.

A. Pack
B. Group
C. Team
D. Partnership

C. Team

PST’s will maintain the integrity of private information; they will neither seek personal data beyond that needed to perform their professional responsibilities, nor reveal case information to anyone not having proper professional use for such. Violators of _______ are subject to disciplinary actions and/or civil liability and/or criminal prosecution.

A. Personal information
B. Confidentiality
C. Civil rights
D. Agency values

B. Confidentiality

The ________ Police Department was the first to use an “on the air” voice communication system in 1928. This was a one-way radio system.

A. Detroit
B. New York
C. New Jersey
D. Philadelphia

A. Detroit

What was the first year police cars were equipped with radio receivers?
A. 1933
B. 1929
C. 1949
D. 1937
B. 1929 (California)

Where was the first two-way radio used?
A. Metuchen, New Jersey
B. Bayshore, New York
C. Bayonne, New Jersey
D. Manorville, New York
C. Bayonne, New Jersey

In January, 1980, the first 911 enhanced call was received in _______, Florida.

A. Alachua County
B. Pinellas County
C. Orange County
D. Sarasota County

C. Orange County

On ________, President Clinton signed Senate Bill 800 declaring 911 as the National Communications number.

A. October 6, 1999
B. October 26, 1994
C. October 26, 1999
D. October 6, 1994

C. October 26, 1999

A telecommunicator can be held civilly liable if they violate a law or statute.
A. True
B. False
B. False (Criminally)

Any disclosure of confidential information must be properly documented and only released to those with a need to know.
A. True
B. False
A. True

A deposition, also known as a depo, is the taking of testimony under oath.
A. True
B. False
A. True

If a judge makes the ruling to sustain, all the following are true except:

A. Objection withheld
B. Witness may not answer
C. This information was already presented to the judge
D. Mistrial could result if witness answers and witness could be held in contempt

C. This information was already presented to the judge

Which of the following is NOT a form of terrorism?
A. Bio-terrorism
B. Eco- terrorism
C. Nuclear-terrorism
D. Explosive terrorism
D. Explosive terrorism

_________ is a microorganism that causes disease in personnel, plants or animals, or causes the deterioration of material.

A. Biological agent
B. Chemical weapon
C. Radiological dispersal device
D. Biological weapon

A. Biological agent

Anarchism is a political theory holding all forms of governmental authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups.

A. True
B. False

A. True

Anti-terrorism is defensive measures used to increase the vulnerability of individuals and property to terrorist acts, to include limited response and containment by local military forces.

A. True
B. False

B. False

Counter-terrorism is the defensive measures taken to prevent, deter and respond to terrorism.

A. True
B. False

A. True

A pathogen is any organism (usually living) capable of producing serious disease or death, such as bacteria, fungi and viruses.

A. True
B. False

A. True

A dirty bomb or Radiological Dispersal Device (RDD) uses conventional explosive to disperse radioactive material like that used in the medical area over a given area.

A. True
B. False

A. True

A dirty bomb will cause immediate physical damage and will also spread radioactive material which may render an area uninhabitable and cause cancers and other illness to those that are exposed.

A. True
B. False

B. False

An asset (terrorist) is a resource-person, group, relationship, instrument, installation or supply at the disposition of a terrorist organization for the use on an operational or support role.

A. True
B. False

A. True

A nerve agent is a substance that interferes with the endocrine system. Exposure is primarily through the skin and eyes and, secondarily through inhalation of the vapor.

A. True
B. False

B. False

NIMS is the acronym for:
A. National Incident Management System
B. Newest Incident Management System
C. National Insurance Management System
D. National Incident Micromanagement System
A. National Incident Management System

FEMA is the acronym for:
A. Florida Emergency Management Agency
B. Florida Emergency Management Association
C. Federal Emergency Management Agency
D. Federal Emergency Management Administration
C. Federal Emergency Management Agency

Criminal complaints involve an offense against society and can be penalized by a fine.
A. True
B. False
B. False

Civil complaints involve disputes between private individuals or disputes involving contractual matters and are penalized by fines and/or imprisonment.
A. True
B. False
B. False

Telecommunicators should give information, not advice.
A. True
B. False
A. True

In progress refers to an event that occurred within a short period of time.
A. True
B. False
B. False

A past event, or a delayed call, refers to an event that occurred within a short period of time.
A. True
B. False
B. False

A law enforcement only telecommunicator will not be required to take a CPR course.
A. True
B. False
B. False

In the ________ phase, the suspect has made plans and has committed to carrying out the act.

A. Preparation
B. Approach
C. Implementation
D. Fantasy

B. Approach

A hostage is an individual being held against their will.
A. True
B. False
A. True

In the negotiation phase, demands have been received and negotiations are in progress, between the suspect(s) and law enforcement.
A. True
B. False
A. True

A subject who has blocked himself in an area that is not accessible would be considered a _______ subject.

A. Unreachable
B. Barricaded
C. Not available
D. High risk

B. Barricaded

When dealing with a suicidal caller, the telecommunicator cannot mention the word suicide when dealing directly with the caller.
A. True
B. False
B. False

The AMBER alert program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies and the wireless industry, to activate an urgent bulletin reference…

A. Missing adults
B. Habitual runaways
C. Serious child abductions
D. Exploited children

C. Serious child abductions

The AMBER alert was established August 30…
A. 1996
B. 2000
C. 1998
D. 2002
B. 2000

Responding “Cold” to call by Emergency Medical Services is:

A. Lights and sirens
B. For life threatening calls or emergencies
C. No lights or sirens
D. For routine calls

C. No lights or sirens

EOP is the acronym for:

A. Emergency Operations Policy
B. Emergency Operator Prerequisites
C. Emergency Operations Plans
D. Emergency Operator performance

C. Emergency Operations Plans

The Emergency Support Function’s (ESF) provide the structure for coordinating federal interagency support for a federal response to an incident.

A. True
B. False

A. True

ESF4 is the Emergency Support Function (ESF) for:

A. Firefighting
B. Transportation
C. Communications
D. Mass care and human services

A. Firefighting

The duration of response for the TERT ranges from _______ to _________ depending on area and severity of the incident.

A. Five days, two weeks
B. Five days, two months
C. Five weeks, two months
D. Five months, two years

A. Five days, two weeks

______ can be defined as behavior and attitude patterns exhibiting standards and character
marked by pride in oneself and one’s career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence.

A. Morality
B. Ethics
C. Professionalism
D. Self-respect

C. Professionalism

What statute advises that no public safety telecommunicator or employee of a state agency or
county, city or other political subdivision in the state shall have any interest financial or otherwise, direct or indirect, engages in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties in the public interest.

A. 119
B. 114
C. 112
D. 136

C. 112

A high standard of ethical and moral conduct is an essential ingredient in the development of a professional public safety telecommunicator on or off duty.

A. True
B. False

A. True

A _____ is anything of value intended to benefit the giver more then the receive, given to a person
because of position and authority rather than because of individual or personal qualities.

A. Gift
B. Reward
C. Gratuity
D. Benefit

C. Gratuity

What state was the first to utilize 2 way radios in 1933?
A. California
B. New Jersey
C. Illinois
D. Florida
B. New Jersey

Civil Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws.

A. True
B. False

B. False

The ____ specifies a series of administrative, physical, and technical safeguards for covered
entities to us to assure the confidentiality, integrity, and availability of electronically protected
health information.

A. The Sunshine Law
B. The Security Rule
C. Hippa Privacy Rule
D. Public Records Law

B. The Security Rule

What is a sign of physical stress?
A. Lack of work ethic
B. Difficulty concentrating and remaining focused
C. Low morale
D. Insomnia
D. Insomnia

What phase of barricaded subjects is information about subject obtained?
A. Containment phase
B. Termination phase
C. Observation phase
D. Approach phase
C. Observation phase

What is the age for a missing person when Silver Alerts are activated?
A. 75
B. 60
C. 55
D. 65
B. 60

Which information can not be garnered from FCIC?
A. Stolen guns
B. Gang files
C. Criminal histories
D. Stolen credit cards
D. Stolen credit cards

Where is NCIC housed?
A. Washington D.C
B. Richmond, Virginia
C. Clarksburg, West Virginia
D. Annapolis, Maryland
C. Clarksburg, West Virginia

Florida has _____ Emergency Support Functions (ESFs), grouped by function rather than agency.

A. 25
B. 18
C. 22
D. 17

B. 18

Each Emergency Support Function (ESF) is headed by a primary state agency and supported by
additional state agencies.
A. True
B. False
A. True

What alert was created for the public after an officer has been seriously injured or killed by an offender?

A. Federal Bureau of Investigations (FBI)
B. Florida Department of Law Enforcement (FDLE)
C. Law Enforcement Officer (LEO)
D. Officer Down

C. Law Enforcement Officer (LEO)

A high standard of ethical and moral conduct is an essential ingredient in the development of a professional Public Safety Telecommunicator, on or off duty.
A. True
B. False
A. True

____________________ was the first state to utilize 2-way radios in 1933.
New Jersey

In 1999, Senate Bill _______ declared 911 as the National Communications number.
800

What Florida State Statute governs the “Sunshine Law”?
A. 114
B. 121
C. 119
D. 111
C. 119

To fit Amber Alert criteria, the child must be under the age of 21 years of age.
A. True
B. False
B. False

The group whose mission it is to support citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate hazards is known as:

A. NIMS
B. NORAD
C. CEMP
D. FEMA

D. FEMA

Stressors that are unique to a Telecommunicator include:

A. Multi-tasking, life or death situations, urgency and shift rotations

B. Death in the family, divorce or familial issues

C. Heavy traffic coming into work, long commutes or traffic delays

D. Problems with coworkers, supervisors or managers

A. Multi-tasking, life or death situations, urgency and shift rotations

What basic information is needed by a Telecommunicator for basic questioning techniques?

A. Getting the callers first and last name, address and date of birth

B. Asking if the patient needs an ambulance

C. Finding out if the call just occurred or if it occurred in the past

D. Where, what, when, weapons, who and how

D. Where, what, when, weapons, who and how

What are the five parts of the communications cycle?
_____________, _____________, _____________, _____________, _____________
Sender, Receiver, Message, Medium, Feedback

Ethics can be defined as:

A. Commitment to one’s career

B. Behavior and attitude patterns exhibiting standards and character marked in pride in oneself

C. Respect for the people one serves

D. Principles of honor, morality and accepted rules of conduct of an individual or group

D. Principles of honor, morality and accepted rules of conduct of an individual or group

What are the 5 phases of an Active Shooter?
_____________, _____________, _____________, _____________, _____________
Fantasy, Planning, Preperation, Approach, Implementation

Florida’s ______________________________ was made effective by an Executive Order signed by Charlie Crist on October 8, 2008.
Silver Alert

Intentional release of toxic biological agents to harm and terrorize citizens in the name of a political or other cause is known as:

A. State terrorism
B. Bio-terrorism
C. Eco-terrorism
D. Nuclear terrorism

B. Bio-terrorism

The primary role and responsibilities of the ____________ Team is to provide mission critical assistance for call-taking and dispatcher functions during and after a disaster incident.
TERT

Information being disseminated to the public is governed by the following:

A. Agency policies, local government, state laws and federal laws

B. Individual agencies, state laws and federal laws and local government

C. Local government, state laws, and federal laws

D. Agency policies, local government and state laws

A. Agency policies, local government, state laws and federal laws

Active listening skills include:

A. Not passing judgments or jumping to conclusions

B. Becoming defensive if the caller becomes defensive

C. Interrupting when the caller is going on and on

D. Not showing empathy for the caller’s situation; it shows weakness

A. Not passing judgments or jumping to conclusions

The following are all techniques to prevent and manage stress, with the exception of:

A. Taking medication
B. Establish proper eating habits
C. Take regular breaks
D. Get adequate sleep

A. Taking medication

All federal, state and local laws for disseminating public information evolve from the Freedom of Information Act, also known as:

A. Public Law 89.554
B. F.S. 119
C. Federal Law 89.54
D. Public Law 89.54

A. Public Law 89.554

911 is used as the emergency number in:
A. United States
B. United States, Canada
C. United States, Mexico, Canada
D. United States, Mexico
B. United States, Canada

In courtroom testimony, tactics used by opposing counsel during cross-examination include rapid-firing questions to:

A. Attempt to confuse or lead the witness

B. Cause lack of concentration on the part of the witness (to focus on error rather than question)

C. Confuse and attempt to force inconsistency in witness answers

D. Lull the witness into false sense of security to give answers in favor of the defense

A. Attempt to confuse or lead the witness

Paramedics provide what type of medical treatment to the injured:
A. Advanced Life Support
B. Basic Life Support
C. Basic Living Support
D. Advanced Living Support
A. Advanced Life Support

Defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one’s career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence.

A. Morality
B. Professionalism
C. Ethics
D. Self-respect

B. Professionalism

The use of 911 equipment starts with a 911 call via landline phone, cellular phones, and
___________________________________
Voip

FEMA is the acronym for:
A. Florida Emergency Management Agency
B. Florida Emergency Management Association
C. Federal Emergency Management Agency
D. Federal Emergency Management Administration
C. Federal Emergency Management Agency

Terrorism can be defined as:

A. Unlawful use or threatened use of force or violence by one individual to another with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.

B. Threatened use of force by one individual to another with the intention of coercing or intimidating a government, often for ideological reasons.

C. Unlawful use of force by or violence by an organized group against people or property with the intention of coercing or intimidating a government, often for ideological reasons.

D. Unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.

D. Unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.

SERT, Florida’s State Emergency Response Team, is composed of all but the following?

A. Sheriffs from each County
B. Emergency Coordination Officers
C. Volunteer Agencies
D. Non-Governmental organizations

A. Sheriffs from each County

Florida Statute 252.35 deals with what subject?
A. Division of Emergency Management
B. Department of Emergency Management
C. County Emergency Management
D. Florida’s State Emergency Response Team
A. Division of Emergency Management

Which of the following is not a responsibility of County Emergency Management?

A. Enforce the laws in a state of emergency
B. Coordinate emergency response efforts within its jurisdiction
C. Maintain and operate a 24-hour warning point
D. Develop and maintain an emergency management plan

A. Enforce the laws in a state of emergency

_________ was developed jointly by the U.S. Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico.
DOT-ERG

Anarchism is a political theory holding all forms of governmental authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups.
A. True
B. False
A. True

An asset (terrorist) is a resource-person, group, relationship, instrument, installation or supply at the disposition of a terrorist organization for the use for an operational or support role.
A. True
B. False
A. True

The first documented form of police communication was:
A. A flag
B. A whistle
C. A horn
D. A bell
D. A bell

The Florida Crime Information Center (FCIC) was created in June, 1970, and is based in
___________________________________
Tallahassee, FL

Utilizing the TDD, “SKSK” is the abbreviation for:
___________________________________
Stop / end conversation

Sulfur is an example of what kind of hazardous material?
A. Liquid
B. Gas
C. Solid
D. Aerosol
C. Solid

CHEMTREC provides information on:
A. Prices on gasoline around the globe
B. Hazardous materials
C. Chemical dependency
D. Chemical companies around the globe
B. Hazardous materials

What EMS calls require police response?
A. The patient requires CPR
B. The patient is having congestive heart failure
C. The patient is home alone
D. Crowd/traffic control may be required
D. Crowd/traffic control may be required

When a Telecommunicator provides legal advice, _______________can be attached to the Telecommunicator and/or the employing agency.
liability

Which of the five phases of an active shooter event is where the suspect has made plans and has committed to carrying out the act?

A. Approach phase
B. Implementation phase
C. Preparation phase
D. Fantasy phase

A. Approach phase

The termination phase during a hostage situation is the _______________ phase which will result in surrender, suspect arrested or killed, or demands met
Final

The Emergency Operations Center (EOC) has three levels of activation:

A. Level 1 (Green), Level 2 (Orange), Level 3 (Red)

B. Level 1 (Normal Response), Level 2 (Moderate Response), Level 3 (Full Response)

C. Level 1 (Full activation), Level 2 (Partial activation), and Level 3 (Monitoring activation).

D. Level 1 (Monitoring Activation), Level 2 (Partial Activation), Level 3 (Full Activation)

C. Level 1 (Full activation), Level 2 (Partial activation), and Level 3 (Monitoring activation).

The Emergency Support Function (ESF) that provides coordination of federal firefighting activities and support to wildland, rural and urban firefighting operations is?
A. ESF5
B. ESF4
C. ESF6
D. ESF3
B. ESF4

Define ATU?
A. Air Rescue Transport Unit
B. Air Transport Unit
C. Aid Rescue Transport Unit
D. Aid/Air Transport Unit
A. Air Rescue Transport Unit

There are many incidents, to include _______________ and _______________, that must be reported to the State Watch Office.
natural, manmade

Role of the Telecommunicator during a disaster is to be the first responder to any event.

A. On-call status
B. Mutual aid
C. Mission critical
D. Recovery

C. Mission critical

A Telecommunicator should recognize the need to change _________________________ based on your caller’s ability to understand.
communication style

According to the mission of the Department of Homeland Security, its main areas of responsibility include all except:

A. Guarding against terrorism
B. Protecting our gun rights
C. Securing our borders
D. Enforcing our immigration laws

B. Protecting our gun rights

What allows communication centers to receive location and number information on emergency calls utilizing the 911 network?

A. FIN
B. Telematics
C. ANI and ALI
D. Florida Relay System

C. ANI and ALI

A high standard of _______________ and _______________ conduct is an essential ingredient in the development of a professional Public Safety Telecommunicator on and off duty.
ethical, moral

Unethical conduct by Public Safety Telecommunicators is viewed by the public as a reflection of:

A. Their agency and the entire profession
B. The Telecommunicator and the agency
C. The agency and their coworkers only
D. The profession

A. Their agency and the entire profession

When being questioned in court if the exact information is not known (i.e., measurement of something) you should use the term ____________________
approximately

_________________________ is the duty of a responsible party to take action to prevent harm to the public or other party. This duty may be directed by agency policy and procedure or may result from a moral obligation.
Duty to Act

The first two-way radio was used in Bayonne, New Jersey in
A. 1913
B. 1930
C. 1993
D. 1933
D. 1933

To demonstrate the ability to recognize when information is not appropriate:

A. Gather information by only asking questions that require a yes or no answer

B. Pay attention to the caller only and do not listen to any background noises

C. Draw premature conclusions to end call faster

D. Zero in on key words

D. Zero in on key words

“Receiver” is one of the 5 parts of the communications cycle.
A. True
B. False
A. True

_____________________________________ is a method used by emergency medical personnel to grade the severity of a traumatic injury.
Trauma Alert Criteria

Telecommunicators may be subject to ______________________ for violation of public information laws, including civil liability and criminal prosecution.
severe penalties

All of the following are hazardous gas materials except:
A. Chlorine
B. Hydrogen
C. Diesel Fuel
D. Anhydrous ammonia
C. Diesel Fuel

ESF is headed by a primary state agency and supported by :

A. Their own agency and the County
B. Primary state agency and additional state agencies
C. Additional state agencies and all local agencies
D. Their own agency and no one else

B. Primary state agency and additional state agencies

Inter-State Mutual Aid: In accordance with __________ of Florida Statutes, Florida has also adopted the Emergency Management Assistance Compact (EMAC) and Memoranda of Understanding with other States and private organizations. These agreements provide mechanisms to share resources between each other during major disasters.
A. Chapter 252, Part III
B. Chapter 250, Part II
C. Chapter 352, Part III
D. Chapter 352, Part II
A. Chapter 252, Part III

Define Deposition:
A. Being in a courtroom while a trial is in progress
B. Taking of testimony under oath
C. Receiving a subpoena while on duty
D. The scope of questioning
B. Taking of testimony under oath

As part of the proper interview questions for disaster calls, such as plane crashes, you should always ask the following: location, caller’s name, type of aircraft, tail number, actions of the plane before the crash, injuries, accessibility by ground, and any special equipment or vehicles needed for access to the site:
A. True
B. False
A. True

BNICE is the acronym for?

A. Biological, Nuclear/Radiological, Incendiary, Chemical, and Explosive Agents

B. Biological, Nuclear/Radiological, Incendiary, Chemical, and Explosive Ammunition

C. Bomb, Nuclear/Radiological, Improvised Explosive device, Chemical, and Explosive Agents

D. Biological weapon, Nerve agents, Radiological, Improvised Explosive device, Counter-terrorism, and Explosive agents.

A. Biological, Nuclear/Radiological, Incendiary, Chemical, and Explosive Agents

Telecommunicators are often faced with civil questions. Telecommunicators should:

A. Tell the caller what they think is lawful
B. Wait for the officers to respond and then explain it correctly
C. Rely on agency policy and procedures
D. Tell the caller to contact an attorney

C. Rely on agency policy and procedures

Telecommunicators will maintain the integrity of ______________________; they will neither seek personal data beyond that needed to perform their professional responsibilities, nor reveal case information to anyone not having proper professional use for same.
private information

Professionalism can be defined as behavior and attitude patterns exhibiting standards of character marked by pride in oneself and one’s career, respect for the people served and commitment to:

A. The Public Safety Telecommunicator
B. The agency
C. The continued development of skills in pursuit of excellence
D. The continued development of the agency and fellow coworkers

C. The continued development of skills in pursuit of excellence

Decision-making refers to the ability to use __________ in making decisions based on available facts, prior knowledge or experience, when handling calls for service or responding to emergency situations.
A. Logical judgment
B. Experienced judgment
C. Educated judgment
D. Sound judgment
D. Sound judgment

TDD is the acronym for:
A. Telephone Device for the Deaf
B. Telecommunication Devices for the Deaf
C. Telecommunications Dealing with the Deaf
D. Telecommunications Device for the Hearing Impaired
B. Telecommunication Devices for the Deaf

The first test call was made using the 911 system in Haleyville, Alabama, February 16, 1968.
A. True
B. False
A. True

Provides the template for the management of incidents, while the NRF provides the structure and mechanisms for national-level policy for incident management.
A. NORAD
B. NIMS
C. FEMA
D. SERT
B. NIMS

The effect of long term mental stress is known as:
A. Low morale
B. Lack of drive
C. Burnout
D. Negative attitude
C. Burnout

Florida’s Silver Alert Plan was made effective by Executive Order signed by Barack Obama on October 8, 2008.
A. True
B. False
B. False

An Amber Alert activation must be recommended by:
A. FDLE
B. FCIC, FDLE, FBI and local law enforcement agency of jurisdiction
C. The local law enforcement agency of jurisdiction
D. FBI
C. The local law enforcement agency of jurisdiction

What are the placards on conveyances that transport hazardous materials used for?
A. To track hazardous materials
B. To provide owner information
C. To identify hazardous materials
D. To track hazmat incidents
C. To identify hazardous materials

FIN (Florida Interoperability Network) is a statewide VOIP.
A. True
B. False
A. True

Telecommunicators should have knowledge of the skills and capabilities of the units handling an incident, be aware of resources available, and recognize potential issues that may threaten __________.
A. The surrounding areas
B. Responder and public safety
C. Public safety
D. First responders
B. Responder and public safety

The acronym HIPAA stands for:
A. Health Insurance Protective and Accountability Act
B. Health Integrity Protection and Assurance Act
C. Health Insurance Portability and Accountability Act
D. Health Information Protection and Accountability Act
C. Health Insurance Portability and Accountability Act

Senate Bill 800 declared 911 as the National Communications number in what year?
A. 2001
B. 1999
C. 1961
D. 2004
B. 1999

FEMA provides services for crisis counseling, unemployment, legal services and special tax considerations.
A. True
B. False
A. True (p2)

Intentional release of toxic biologic agents intended to harm and terrorize citizens in the name of a political or other cause is known as:
A. Nuclear Terrorism
B. State Terrorism
C. Bio-Terrorism
D. Eco-Terrorism
C. Bio-Terrorism

Active listening is a way of listening and responding that shows interest in what the speaker is saying and ensures mutual understanding.
A. True
B. False
A. True

Amber Alerts are the only type of Florida alerts that are displayed on lottery machines and DOT dynamic messaging signs.
A. True
B. False
B. False

____________ can be defined as behavior and attitude patterns exhibiting standards and
character marked by pride in oneself and one’s career, respect for the people served and
commitment to the continued development of skills in the pursuit of excellence.
A. Self-respect
B. Professionalism
C. Ethics
D. Morality
B. Professionalism

A law enforcement Telecommunicator will not be required to take a CPR course.
A. True
B. False
B. False

Typically, liability exposure for public safety agencies revolves around issues where the service and ____________ did not meet the expectations of the public.

A. Standards of the Telecommunicator
B. Standard of care
C. Level of standards
D. Agency Standards

B. Standard of care

Telecommunicators should give information, not advice.
A. True
B. False
A. True

The Emergency Support Functions (ESF) provide the structure for coordinating federal interagency support for a federal response to an incident.
A. True
B. False
A. True

Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies.
A. True
B. False
A. True

A ____________ is a device which gives the ability to receive calls and communicate with citizens who are hearing impaired and/or unable to verbally communicate, through typing instead of speaking.
A. TDD
B. DTC
C. TTD
D. FRS
A. TDD

Decision-making refers to the ability to use sound judgment in the making of decisions based on available facts, prior knowledge or experience when handling calls for service or responding to emergency situations.
A. True
B. False
A. True

CHEMTREC is an emergency call center open during the week that provides immediate information and assistance to anyone involved in a chemical or hazardous material incident.
A. True
B. False
B. False

An event that is currently taking place and requires emergency assistance.
A. Occurred within the week
B. Just-occurred
C. In-progress
D. Past event
C. In-progress

ALI is the acronym for:
A. Authorized Location Incident
B. Automatic Location Identifier
C. Authorized Landing Identifier
D. Automatic Listening Indicator
B. Automatic Location Identifier

Jurisdictions are primarily configured as agency-specific and can be known as, but not limited to, city, county, zone, region, territory or state.
A. True
B. False
A. True

FCIC is based in Tampa and is administered by the Florida Department of Law Enforcement.
A. True
B. False
B. False

The first 911 enhanced call was received in Pinellas County, Florida, in January, 1980.
A. True
B. False
B. False

In what year were police cars first equipped with radio receivers?
A. 1937
B. 1933
C. 1949
D. 1929
D. 1929

The AMBER Alert was established August 30th of what year?
A. 2000
B. 1996
C. 1998
D. 2002
A. 2000

Which alert relates to serious injury or death of an officer?
A. Officer Down
B. Federal Bureau of Investigation (FBI)
C. Law Enforcement Officer (LEO)
D. Florida Department of Law Enforcement (FDLE)
C. Law Enforcement Officer (LEO)

68. In the negotiation phase, demands have been received, and negotiations are occurring between suspect(s) and law enforcement.
A. True
B. False
A. True

To fits the criteria for an AMBER Alert activation, a person must be under 21 years of age.
A. True
B. False
B. False

More than _____ million FCIC transactions are performed monthly.
A. 87
B. 93
C. 102
D. 61
A. 87

The group whose mission it is to support citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from, and mitigate hazards, is known as:
A. CEMP
B. FEMA
C. NORAD
D. NIMS
B. FEMA

EMT provide advanced life support to victims.
A. True
B. False
B. False

The first 911 test call was made on February 16, 1968, in:
A. Fort Myers, Florida
B. Evanston, Illinois
C. Haleyville, Alabama
D. Detroit, Michigan
C. Haleyville, Alabama

An Emergency Operations Center (EOC) is located:

A. In another county as to where the incident is occurring

B. In a centralized location for representatives of emergency support functions

C. Near the largest county sheriff’s office in the area

D. Inside a hospital

B. In a centralized location for representatives of emergency support functions

The Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) collects and maintains and provides criminal justice information to local, state and federal agencies in a complete and accurate manner.

A. True
B. False

A. True

The following are included in the five phases of an active shooter except:
A. Initial
B. Fantasy
C. Planning
D. Preparation
A. Initial

An incident that requires an immediate response due to persons in imminent danger of loss of life or limb, or injuries beyond immediate first aid.
A. Urgent
B. Non-emergency
C. Emergency
D. Routine
C. Emergency

The acronym HIPAA stands for:
A. Health Insurance Protective and Accountability Act
B. Health Integrity Protection and Assurance Act
C. Health Information Protection and Accountability Act
D. Health Insurance Portability and Accountability Act
D. Health Insurance Portability and Accountability Act

Public Safety Telecommunicators need to be able to discern the differences between criminal and civil law.
A. True
B. False
A. True

____________ use two-way wireless communications between a vehicle and processing
center.
A. TDD
B. Relay services
C. Telematic Call Centers
D. Communications centers
C. Telematic Call Centers

The primary role and responsibilities of a TERT team is to provide mission critical assistance for call-taking and dispatcher functions during and after a disaster incident.
A. True
B. False
A. True

The following are examples of confidential information except:
A. The identity of a deceased person before next of kin has been notified
B. Suspect information
C. Names, addresses and telephone numbers
D. Patient information
B. Suspect information

Multifunctional dexterity is:
A. The ability to carry on a conversation with a co-worker while listening to a caller
B. The ability to eat food and drink water at your desk
C. The ability to sit at your desk for a long period of time without a break
D. The ability to write, type, listen and talk at the same time
D. The ability to write, type, listen and talk at the same time

Active listening skills include:

A. Not passing judgments or jumping to conclusions.

B. Interrupting when the caller is going on and on

C. Becoming defensive if the caller becomes defensive

D. Not showing empathy for a caller’s situation as it shows weakness

A. Not passing judgments or jumping to conclusions.

HIPAA was designed to protect patients from disclosure of protected oral, written or electronic health information
A. True
B. False
A. True

Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten:

A. Responder and public safety
B. The surrounding areas
C. Public safety
D. First responders

A. Responder and public safety

Critical Incident Stress Management (CISM) is a structured process for managing the
stress involved in a critical incident.
A. True
B. False
A. True

The acronym NORAD stands for:

A. North American Roadway Area Department
B. North American Aerospace Defense Command
C. National Officers Retaining Area Defenses
D. National Organization for Response and Detaining

B. North American Aerospace Defense Command

The Florida Interoperability Network (FIN) is provided by the State of Florida for all public safety disciplines.
A. True
B. False
A. True

Officers can identify a material by finding the number:
A. In the chemical aid booklet
B. On the black and white panel
C. On the red panel
D. On the orange panel
D. On the orange panel

Which United State President signed Senate Bill 800 declaring 911 as the National Communications number on October 26, 1999?
A. President George W Bush
B. President Clinton
C. President George Bush
D. President Reagan
B. President Clinton

The ________is the means of delivery
A. Sender
B. Message
C. Feedback
D. Medium
D. Medium

A_______ refers to something that actually exists and can be verified.
A. Inference
B. Fact
C. Fiction
D. Truth
B. Fact

Telecommunicators do not need to know which agencies surround their boundaries/zones.
A. True
B. False
B. False

_________is not a hazardous gas material.
A. Chlorine
B. Diesel Fuel
C. Hydrogen
D. Anhydrous ammonia
B. Diesel Fuel

Providing legal advice can attach liability to the telecommunicator and/or the employing agency.
A. True
B. False
A. True

During a hostage situation the phase which will result in the surrender, suspect is arrested or killed or their demands are met is called _______.

A. Negotiation phase
B. Termination phase
C. Initial phase
D. Beginning phase

B. Termination phase

One role of a telecommunicator in handling a suicidal call is to determine if anyone else is present.
A. True
B. False
A. True

Florida Governor Charlie Crist signed which executive order on May 5, 2008?
A. LEO Alert
B. Silver Alert
C. Amber Alert
D. Missing Child Alert
A. LEO Alert

Any stress reaction resulting from unpleasant or harmful events or consequences is called ________.
A. Anti-Stress
B. Eustress
C. Distress
D. Stressor
C. Distress

Use of drug trafficking to fund their operations is called _______.
A. Bio-terrorism
B. Narco-terrorism
C. State Terrorism
D. Cyber Terrorism
B. Narco-terrorism

An item of material which projects, disperses or disseminates a biological agent including arthropod vectors is a ________.
A. Biological weapon
B. Chemical weapon
C. Biological agent
D. Nuclear weapon
A. Biological weapon

NIMS is the acronym for the National Incident Management System.
A. True
B. False
A. True

Personal Gain is when the public safety telecommunicator uses their official positions to secure privileges or advantages for themselves.
A. True
B. False
A. True

When was the first telephone added to call booths, linking the officer with the police department?
A. 1880
B. 1870
C. 1928
D. 1929
B. 1870

Civil law deals with disputes between individuals and organizations?
A. True
B. False
A. True

The order in which the telecommunicator needs to ask questions in order to obtain
how an incident happened is?

A. Where, what, when, weapons, who, how
B. What, when, where, weapons, who, how
C. How, who, where, when, weapons, what
D. Weapons, where, what, when, how, who

A. Where, what, when, weapons, who, how

Sender, receiver, message, medium and feedback are the 5 parts of the communications cycle essential for effective communications.
A. True
B. False
A. True

The NCIC Maintains information on stolen and recovered property as well as wanted and missing persons for all 50 states but does not for Guam, American Samoa and the Mariana Islands.
A. True
B. False
B. False

Decision-making refers to the ability to use sound judgment in the making decisions based on the available facts, prior knowledge or experience when
handling calls for service or responding to emergency situations.
A. True
B. False
A. True

A_______incident is one that requires an immediate response due to persons in imminent danger of loss of life or limb or injuries beyond immediate first aid.
A. Emergency
B. Priority
C. Eminent
D. Fast
A. Emergency

Section 119.01, F.S., provides that all state, county and municipal records are closed for personal inspection and copy by any person.
A. True
B. False
B. False

Materials that burn in the presence of an ignition source are called_______.
A. Solids
B. Gasoline
C. Chlorine
D. Acetone
A. Solids

Chemtrec is an emergency call center open during the week that provides immediate information and assistance to anyone involved in a chemical or
hazardous material incident around the globe.
A. True
B. False
B. False

A delayed call is called a _____ event.
A. Just occurred
B. In-progress
C. Past event call
D. Occurred within the week
C. Past event call

Decision making refers to the ability to use_______ judgment in making decisions based on available facts, _______ knowledge or experience when handling calls for service or responding to emergency situations.
A. Resonance – previous
B. Sound – prior
C. Quality – earlier
D. Valuable – past
B. Sound – prior

Jurisdictions are primarily configured as agency specific and can be known as, but not limited to, city, county, zone, region, territory or state.

A. True
B. False

A. True

A trauma center is defined as:

A. A method used by emergency medical personnel to grade the severity of a traumatic injury and determine the need for transport.

B. The type of hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock.

C. The type of hospital that is used by emergency medical personnel to grade the severity of any traumatic injury.

D. The closest hospital is named the trauma center for any given emergency.

B. The type of hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock.

Chemical agent is defined as: A chemical agent substance that is intended for use in ______ operations to kill, seriously injure, or ________ people through its physiological effects.

A. Law enforcement – enable
B. Immigration – constrict
C. Military – incapacitate
D. Homeland security – facilitate

C. Military – incapacitate

FEMA provides services for crisis counseling, legal services, special tax considerations and unemployment.
A. True
B. False
A. True

Ethics can be defined as the behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one’s career.
A. True
B. False
B. False (Professionalism)

In 1870, the Chicago Police Department updated their signal lights with:
A. Call boxes
B. Private booths
C. Clock boxes
D. Call booths
D. Call booths

Any disclosure of confidential information must be properly documented and only released to those with a need to know, such as _______ or those with a right to know as authorized by law.
A. Media personnel
B. Florida Department of Law Enforcement
C. Public safety officials
D. Private security
C. Public safety officials

The Sunshine Law provides that limited records made or received by any public agency in the course of its official business are available for inspection.
A. True
B. False
B. False

Which typical component is not included in a communication center?
A. 911/in-coming telephone lines
B. Media line
C. CAD
D. Teletype
B. Media line

A multi-casualty incident is defined as an incident where the number and severity of casualties exceeds the capability of the responders’ initial resources.
A. True
B. False
A. True

Legal advice can only be obtained from an attorney, unless the telecommunicator has experience in a given area in question.
A. True
B. False
B. False

Of the alerts: Amber/Silver/LEO, only the Amber Alerts are displayed on lottery machines and DOT dynamic message signs.
A. True
B. False
B. False

Roles and responsibilities of the telecommunicators Emergency Response Taskforce (TERT) team is to provide mission critical assistance for call-taking and
dispatch functions during and after a disaster incident.
A. True
B. False
A. True

When a judge “sustains” an objection
A. The witness may answer
B. The witness should ask his attorney
C. The witness should not answer.
D. The witness should ask a question.
C. The witness should not answer.

The ____ specifies a series of administrative, physical, and technical safeguards for covered entities to us to assure the confidentiality, integrity, and availability of electronically protected health information.
A. The Sunshine Law
B. The Security Rule
C. Hippa Privacy Rule
D. Public Records Law
B. The Security Rule

What is a sign of physical stress?
A. Lack of work ethic
B. Difficulty concentrating and remaining focused
C. Low morale
D. Insomnia
D. Insomnia

What phase of barricaded subjects is information about subject obtained?
A. Containment phase
B. Termination phase
C. Observation phase
D. Approach phase
C. Observation phase

What is the age for a missing person when Silver Alerts are activated?
A. 75
B. 60
C. 55
D. 65
B. 60

Which information can not be garnered from FCIC?
A. Stolen guns
B. Gang files
C. Criminal histories
D. Stolen credit cards
D. Stolen credit cards

A telecommunicator’s agency assumes all liability if a telecommunicator violates a law or statute.
A. True
B. False
B. False

Typically depositions are used to determine how strong a witness the telecommunicator will be.
A. True
B. False
A. True

The Florida Crime Information Center (FCIC) is based in Jacksonville and is administered by the Florida Department of Law Enforcement (FDLE).
A. True
B. False
B. False

Mobile radios and portable radios can both be defined as a radio small enough for a responder to carry at all times.
A. True
B. False
B. False

The Florida Relay Systems (511) assists individuals with hearing and speech impediments in communications with those without 9-1-1 access.
A. True
B. False
B. False

The Health Insurance Portability and Accountability Act of 1996 provides _____________ protections for personal health information.
A. State
B. Federal
C. Local
D. Agency
B. Federal

The Americans with Disabilities Act (ADA) dictates that 9-1-1 services must be accessible to people with _____________.
A. Hearing loss.
B. Speech impediments.
C. Hearing and speech impediments.
D. Deafness or hard of hearing.
C. Hearing and speech impediments.

9-1-1 equipment allows communication centers to receive emergency calls utilizing the 9-1-1 network. This includes Automatic Location Identifier (ALI),
Automatic Number Identifier (ANI), ______________.

A. Recording equipment, landlines and voice over internet protocol.

B. Mapping systems, recording equipment, and computer aided dispatch.

C. Mapping systems, telematic call centers and vehicles.

D. Mapping systems, recording equipment and cellular phones.

B. Mapping systems, recording equipment, and computer aided dispatch.

The Florida Interoperability Network (FIN) allows:

A. Limited communications for all public safety disciplines.

B. Seamless communications, through limited frequencies for most public safety agencies.

C. Seamless communications, over shared frequencies, for statewide use, by all public safety disciplines.

D. Shared frequencies between any public safety agency and any federal agency.

C. Seamless communications, over shared frequencies, for statewide use, by all public safety disciplines

Public safety telecommunicators must clearly identify ________ and use caution when making __________ about a situation. Improper inferences and assumptions may lead to the telecommunicator to misinterpret a situation and may result in an incorrect response.

A. Identify facts and use caution when making inferences about a situation.

B. Identify facts and use caution when making decisions about a situation.

C. Identify callers and use caution when making decisions about a situation.

D. Identify inferences and use caution when making decisions about a situation.

A. Identify facts and use caution when making inferences about a situation.

All federal, state and local laws for disseminating public information evolve from the Freedom of Information Act also known as:
A. Public Law 89.54
B. F.S. 119
C. Federal Law 89.54
D. Public Law 89.554
D. Public Law 89.554

Information being disseminated to the public is governed by the following:
A. Agency policies and local government
B. Individual agencies, state laws and federal laws
C. Local government, state laws, and federal laws
D. Agency policies, local government, state laws and federal laws
D. Agency policies, local government, state laws and federal laws

Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten ______________.

A. The surrounding areas.
B. Responder and public safety.
C. Public safety.
D. First responders.

B. Responder and public safety.

Identify which statement is not correct when working with a hazardous material emergency.

A. Different apparatus will respond

B. For HAZMAT a specialty unit will respond to assess and handle the situation

C. Telecommunicators will identify precautions to be taken and relay to responders

D. Immediately attempt to identify the types of materials involved in an incident to determine possible response

C. Telecommunicators will identify precautions to be taken and relay to responders

Which of the following is not a tool a first responder would typically utilize when dealing with a hazardous materials incident?
A. DOT ERG Guidebook
B. Training Manual
C. CHEMTREC Book
D. Placards
B. Training Manual

The DOT ERG – Department of Transportation Emergency Response Guidebook (RD) was developed by:

A. US Department of Transportation & Secretariat of Communications and Transportation of Mexico

B. US Department of Transportation & Transport Canada

C. US Department of Transportation & the Secretariat of Communications and Transportation of Mexico

D. US Department of Transportation, Transport Canada & the Secretariat of Communications and Transportation of Mexico

D. US Department of Transportation, Transport Canada & the Secretariat of Communications and Transportation of Mexico

A structured process for managing the stress involved in a critical incident that may nclude group or individual debriefing where participants share experiences and emotions and are provided referrals if additional help is required is called:

A. Crucial Incident Stress Debriefing
B. Critical Incident Stabilization Management
C. Critical Assessment and Stress Debriefing
D. Critical Incident Stress Management

D. Critical Incident Stress Management

Identify the necessary actions to manage stress during an “in-progress” incident.

A. Focus on something else, stand up, personalize the situation.

B. Remain focused, ask for assistance, follow protocols, take a deep breath.

C. Remain focused, ask for assistance, disregard protocols, stand up.

D. Follow protocols, personalize the situation, stand up, take a deep breath.

B. Remain focused, ask for assistance, follow protocols, take a deep breath.

The chain of command is defined as:

A. The link between one organization and another.

B. The connection or linkage of authority between one individual and another.

C. The linkage of responsible people that joins many levels of several organizations together.

D. Connection or linkage of authority and responsibility that joins one level of an organization to another.

D. Connection or linkage of authority and responsibility that joins one level of
an organization to another.

Terrorism can be defined as:

A. Unlawful use or threatened use of force or violence by one individual to another with the intention of intimidating or coercing societies or
governments, often for ideological or political reasons.

B. Threatened use of force by one individual to another with the intention of coercing or intimidating a government, often for ideological reasons.

C. Unlawful use of force by or violence by an organized group against people or property with the intention of coercing or intimidating a government,
often for ideological reasons.

D. Unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of
intimidating or coercing

D. Unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of
intimidating or coercing

Bio-terrorism can be defined as:

A. Intentional release of toxic biological agents to harm and terrorize citizens in the name of a political or other cause (Anthrax, botulism, plague,smallpox).

B. Unintentional release of toxic agents to harm citizens in the name of a political cause.

C. Intentional release of biological agents to terrorize citizens in the name of a political or other cause (Anthrax, botulism, plague, smallpox).

D. Use of nuclear materials as a terrorist tactic.

A. Intentional release of toxic biological agents to harm and terrorize citizens in the name of a political or other cause (Anthrax, botulism, plague,
smallpox).

State terrorism can be defined as:

A. States that use threats without declaring war to terrorize citizens for a political goal (ex., Hitler).

B. States that use extreme force by declaring war to terrorize citizens for a political goal (ex., Hitler).

C. States that use force or the threat of force without declaring war to terrorize citizens and achieve a political goal (ex., Hitler).

D. States that use the threat of force and declare war to terrorize citizens for a political goal (ex., Hitler).

C. States that use force or the threat of force without declaring war to terrorize citizens and achieve a political goal (ex., Hitler).

The Emergency Operations Center operates under what three levels of activation?

A. Complete activation, partial activation, limited monitoring
B. Complete activation, partial activation, monitoring
C. Full activation, partial activation, monitoring
D. Full activation, limited activation, monitor only

B, Complete activation, partial activation, monitoring

Florida Statute 252.38 deals with what subject?

A. County Emergency Management
B. State Emergency Management
C. Division of Emergency Management
D. Florida’s State Emergency Response Team

A. County Emergency Management

Florida Statute 252.35 deals with what subject?

A. County Emergency Management
B. Department of Emergency Management
C. Division of Emergency Management
D. Florida’s State Emergency Response Team

C. Division of Emergency Management

A telecommunicator is a first responder to any event and considered mission critical.
A. True
B. False
A. True

Vital piece of information that should be obtained first is __________
a. How many people
b. Any weapons
c. Any injuries
d. Location
d. Location

A team consists of two or more people working together to accomplish a common goal

a. Team Concept
b. Duty to Act
c. Agency Values
d. Doing Business with ones Agency

a. Team Concept

Violations of criminal laws and regulations, such as perjury, bribery, theft, identification theft, false report to law enforcement, false official statement, vandalism, burglary, firearms violations, etc

a. Negligence on Duty
b. Criminal Acts
c. Personal Gain
d. Illegal activities

b. Criminal Acts

What is this term: Public safety telecommunicators will not use their official positions to secure privileges or advantages for themselves.

a. gratuity
b. gifts
c. personal gain
d. duty to act

c. personal gain

Most public safety agencies have rules that prohibit employees from conducting personal business for profit with their agencies. Public safety telecommunicators should refer to s.112.313, F.S., Standards of Conduct for Public Officers, Employees of Agencies and Local Government Attorneys.

a. Professionalism
b. Confidentially
c. Doing Business w/ ones Agency
d. Negligence on Duty

c. Doing Business w/ ones Agency

The failure to do that which a public safety telecommunicator has a directed or moral obligation to do; careless or reckless performance of one’s duties

a. Negligence of Duty
b. Low Morale
c. Burnout
d. Duty to Act

a. Negligence of Duty

The duty of a responsible party to take action to prevent harm to the public or another party. This duty may be directed by agency policy and procedure or may result from a moral obligation.

a. Negligence on Duty
b. Duty to Act
c. Agency Values
d. Moral Duty

b. Duty to Act

Telecommunicators must be familiar with and follow all codes of ethics, professional conduct codes, standards, policies and procedures as determined by their agency. They must always uphold and follow the values and mission of their agency

a. Personal Gain
b. Team Concept
c. Agency Values
d. Doing Business with ones Agency

c. Agency Values

Name the term: PSTs will maintain the integrity of private information; they will neither seek personal data beyond that needed to perform their professional responsibilities, nor reveal case information to anyone not having proper professional use for such. Violations of confidentiality are subject to disciplinary actions and/or civil liability and/or criminal prosecution

a. HIPPA
b. Security law
c. Confidentially
d. Privacy

c. Confidentially

(Tactics used by opposing Counsel)
Used to confuse and attempt to force inconsistent answers

a. Condescending Counsel
b. Rapid Fire Questions
c. Staring
d. Conflicting Answers

b. Rapid Fire Questions

(Tactics used by opposing Counsel)
To give impression witness in inept, lacks confidence or is unreliable

a. Condescending Counsel
b. Rapid Fire Questions
c. Staring
d. Conflicting Answers

a. Condescending Counsel

(Tactics used by opposing Counsel)
To lull witness into a false sense of security to give answers in favor of defense

a. Repetitious Questions
b. Friendly Counsel
c. Badgering/ Belligerent
d. Suggestive Questioning

b. Friendly Counsel

(Tactics used by opposing Counsel)
To make witness angry so sense of logic and calmness is lost and PST is portrayed as one who can lose temper

a. Suggestive Questioning
b. Demanding Yes or No Answer
c. Reversing Witness’s Words
d. Badgering/ Belligerent

d. Badgering/ Belligerent

(Tactics used by opposing Counsel)
To cause lack of concentration on witness’ part (focus on error rather than question)

a. Reversing Witness’s Words
b. Conflicting Answers
c. Mispronouncing Telecommunicator’s Name
d. Staring

c. Mispronouncing Telecommunicator’s Name

(Tactics used by opposing Counsel)
Attempt to confuse or lead witness

a. Suggestive Questioning
b. Condescending Counsel
c. Rapid Fire Questions
c. Conflicting Answers

a. Suggestive Questioning

(Tactics used by opposing Counsel)
To prevent pertinent and mitigating details from being considered by the jury

a. Reversing Witness’s Words
b. Conflicting Answers
c. Demanding Yes or No Answer
d. Badgering / Belligerent

c. Demanding Yes or No Answer

(Tactics used by opposing Counsel)
To confuse witness and demonstrate lack of confidence in witness

a. Friendly Counsel
b. Repetitious Questions
c. Staring
d. Reversing Witness’s Words

d. Reversing Witness’s Words

(Tactics used by opposing Counsel)
To obtain inconsistent or conflicting answers from witness

a. Repetitus Questions
b. Staring
c. Mispronouncing Telecommunicators Name
d. Reversing Witness’s Words

a. Repetitus Questions

(Tactics used by opposing Counsel)
To show inconsistency in the investigation or testimony

a. Conflicting Answers
b. Demanding Yes or No Answers
c. Condescending Counsel
d. Repetitious Questions

a. Conflicting Answers

(Tactics used by opposing Counsel)
To provoke witness into offering more than the question called for

a. Staring
b. Rapid Fire Questions
c. Friendly Counsel
d. Suggestive Questioning

a. Staring

___________to lull witness into a false sense of security to give answers in favor of defense (this tactic is used by the defense during cross examination)

a. condescending councel
b. badgering, belligerent
c. suggestive question
d. friendliness

d. friendliness

__________can be awarded during civil law violations
a. monies
b. compensation
c. gratuity
d. gifts
b. compensation

Initially, you called _______ for the ________ for 911
a. 1, operator
b. 211, police
c. zero, operator
d. zero, police
c. zero, operator

(What type of objection is this)
Objection withheld, witness may not answer, could result in mistrial if witness answers, and witness could be held in contempt

a. overrule
b. sustain
c. irrelevancy
d. refrain

b. sustain

(Term)
Witness may answer question
a. Overrule
b. Sustain
c. Irrelevancy
d. Refrain
a. Overrule

Good sense of humor is part of having good interpersonal skills
a. true
b. false
a. true

The first hand- held radios were introduced in:
a. 1940
b. 1950
c. 1960
d. 1970
c. 1960

What vital information should be obtained first in order to properly classify a call?

a. What the nature of the incident is
b. When did the event actually take place
c. Are there weapons
d. Where or location of the event

d. Where or location of the event

In 1940 the first statewide radio system was implemented by the Connecticut State Police
a. true
b. false
a. true

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