5.01 – Understand appropriate business etiquette and business communication. – Flashcards
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Etiquette
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The set of: Rules ,Forms,Practices established for behavior in a polite society or in official or professional life
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Business Etiquette
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The rules of good workplace manners
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Show Proper Etiquette
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Be dependable, honest, trustworthy
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Netiquette
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describes good Internet behavior. These rules should be the same behavior you follow in real life.
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Communication
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The exchange of information between sender and receiver
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Basic skills
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Speaking,Listening, Reading and Writing
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Active Listening
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Responding with full attention.Focus on main ideas being communicated.
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Memorandums (Memos)
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used to communicate with others in the same office (Interoffice Memos) or with people outside the office who work closely with them.
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Email
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The most common form of business communications.the fastest way to communicate with other people.
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Business Letters
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A formal method used to communicate with people outside the office
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Reports
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Address a topic at length. A possible new project or An ongoing project. Reports also describe the results of research.
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Speaking
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You need to have a clear idea of your: Purpose - goal/reason for speaking Audience - the person or group to whom you are speaking. Subject - Your main topic or key idea when you speak.
