question

on the job training

answer

job rotation apprenticeship classroom web

question

job rotation(cross training) is cheap

answer

false (expensive and timely)

question

4 types of needs assessments

answer

training survey competency studies task analysis performance analysis

question

n

answer

n

question

management development: used to develop capabilities of a person to fit a job

answer

understudy

question

management development: experienced managers advise/guide trainees in solving managerial problems

answer

coaching

question

stimulates realistic situation: each person must handle specific managers mail/phone calls

answer

in-basket technique

question

expose individual to simulated problems to evaluate managerial potential - used for making decisions on promoting, evaluating, and training managerial personnel

answer

assessment center

question

planned effort managed from the top to increase performance through interventions and training

answer

organizational development

question

organizational development is planned from the bottom

answer

false (top)

question

organizational development looks at the ____ side of organizations

answer

human

question

goal of OD: structure the organizational ________ so managers and employees can use their developed skills/abilities to the fullest

answer

environment

question

OD 4 PHASES

answer

1. diagnosis 2. strategy planning 3. education 4. evaluation

question

OD diagnosis methods

answer

records survey PI observation

question

OD strategy planning key: look for _____ and ________

answer

trends areas of agreement

question

OD strategy planning end result: to identify _____ and outline steps for _____

answer

problems resolving problems

question

share info from diagnosis with affected employees and help them realize need for change

answer

organizational development (purpose)

question

a thorough analysis in the change-planning phase results in identifying the most appropriate ____/____ method to use

answer

intervention education

question

OD education: process where change agent communicates info from diagnosis directly to affected people

answer

direct feedback

question

OD education: foal is to increase group cohesiveness and spirit

answer

team building

question

OD education: make one more aware of oneself and impact on others

answer

sensitivity training

question

_______ has been both criticized and defended on its value to organizations

answer

sensitivity training

question

the most difficult OD process phase

answer

evaluation

question

OD requirements: (1) explicit _____ (2) evaluation effort must be methodologically _____ using _____ data

answer

objectives sound objective

question

__________ can reduce costs due to employee turnover

answer

career development

question

an ONGOING formalized effort by an ORGANIZATION that focuses on developing and enriching the organization's HR in light of both employee and organizational needs

answer

career development

question

process where an individual makes career goals and develops a plan to reach them

answer

career planning

question

career development looks at ______ careers from the viewpoint of the ______

answer

individual organization

question

career planning looks at careers from the eyes of ______

answer

individuals

question

successful career development requires actions from the organization and the employee

answer

false (org, the employee, AND the employees manager)

question

career development: instigates and ensures career development takes place; provide training, direction, support

answer

organization

question

career development: the organization should _____ the conditions and create an _______ that facilitates development of individual career plans

answer

promote environment

question

career development: primarily responsible for preparing individual career plans

answer

employee(individual)

question

career development: catalyst and sounding board for career development; coach, guide, counsel

answer

manager

question

technique that addresses specifics of progressing from one job to another

answer

career pathing

question

career paths exist on a formal basis in almost all organizations

answer

false (informal)

question

career paths are more useful when informally defined

answer

false (formally defined)

question

ability to keep with the speed of change within the org and to prepare for the future employees must be responsible for managing their own development

answer

career self-management

question

has the PRIMARY RESPONSIBILITY for developing a career

answer

employee (individual)

question

point in a career where likelihood of promotion is low

answer

career plateau

question

individuals with high potential but perform below standard

answer

learners

question

individuals who are outstanding and have high potential for advancement

answer

stars

question

individuals who perform satisfactory but have small chance of advancement

answer

solid citizens

question

individuals who perform poorly and have little potential

answer

deadwood

question

most neglected career plateau type

answer

solid citizens

question

plateauing is viewed negatively today

answer

false (stress, opportunity to redirect career)

question

invisible barrier that hold off advancement of women and minorities

answer

glass ceiling

question

a way of terminating employees that benefits both employee and org

answer

outplacement

question

process of evaluating/communicating to an employee on how they are performing the job and establishing a plan for improvement

answer

performance appraisal

question

performance appraisals help make ______, determine ____ needs, and provide _____

answer

decisions training feedback

question

performance appraisals should be conducted ____ times a year

answer

2-3

question

performance appraisals: establishing clear objectives for work to be done by an employee>establishing action plan>measuring achievement>establish new objectives

answer

management by objectives (MBO)

question

performance appraisals: MBO: employees are not required to participate in developing action plan

answer

false (required)

question

performance appraisals: managers/peers/customers/suppliers.etc required to complete questionnaire on employee - lengthy - compare opinions

answer

multirater assessment

question

performance appraisals: assess behaviors required to successfully perform a job

answer

BARS (behaviorally anchored rating scale)

question

performance appraisals: requires evaluator to keep a written record of incidents as they occue

answer

critical incident appraisal

question

performance appraisals: requires evaluation to describe an employee's performance in narrative form

answer

essay appraisal

question

performance appraisal: rater makes y/n responses to questions on employee behavior

answer

checklist

question

performance appraisal: requires rater to rank statements on how an employee carries out a job

answer

forced choice appraisal

question

performance appraisals: comparing 2+ employees

answer

ranking methods

question

performance appraisals>ranking methods: list of employee names on left, ranked by value on right side

answer

alternation ranking

question

errors in PA: occurs when appraisal stats indicate most employees are appraised in the middle of performance scale

answer

central tendency

question

errors in PA: occurs when evals are based on recent work

answer

recency

question

errors in PA: occurs when rater allows a single characteristic to influence judgement

answer

halo effect

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