21st-Century Skills: Professional Electronic Communication – Flashcards
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What should be done before sending a business e-mail?
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a. checking spelling, having a colleague review it, and verifying recipients
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Imagine that this is an e-mail you are getting ready to send. Because this message is business related, you know you should review it before you hit "send." Review all elements of the e-mail. Aside from needed proofreading, which statement reflects the best way to improve this e-mail?
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a. A subject line should always be included.
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Why is it important to include a descriptive subject heading?
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b. It helps the recipient see its importance.
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Writing an e-mail or posting in all caps __________.
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c. is considered shouting
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What is not a concern when using social networks?
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b. posting a report of extreme weather in your area
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Which statement about cyberbullying is true?
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b. Cyberbullying may violate online or phone policies and local laws.
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Which statement about social networking is true?
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d. You should never post anything you wouldn't want a potential employer to see.
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How often should you check your privacy settings on your social networking site?
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d. I, II, and III
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What is the best reason a formal tone and language should be used in professional electronic communications?
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a. Informal communications are more easily misinterpreted.
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What should be considered when sending an e-mail in a business setting?
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a. appropriate and professional tone
