Final Exam – Business Communication Answers – Flashcards
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Three Main Purposes of Business Reports
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convey information, answer questions, solve problems
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2 types of reports
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informational, analytical
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report formats
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letter,memo, manuscript, preprinted forms, digital
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Present data without analysis or recommendations Are routine and often periodic is what kind of report
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informational
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Provide data or findings, analyses, and conclusions May also supply recommendations Intend to persuade readerswhat kind of report
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analytical
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reader who are informed, supportive and want results first direct or indirect strategy
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direct
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readers who need to be educated,persuaded, disappointed or hostile direct or indirect strategy
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indirect
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writing process for reports (7)
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analyze problem and purpose anticipate audience and issues prepare a work plan conduct research Organize, analyze, interpret, and illustrate the data. conduct first draft edit,proofread
