TestOut PC Pro A+ 220-801 and 220-802

Flashcard maker : Lily Taylor
Which of the following are CRT monitor characteristics? (select two)
1) CRT monitors use an electron beam that hits phosphor dots inside of a vacuum tube

2) CRT monitors have a 4:3 aspect ratio which matches the display ratio of a T.V. set.

Which of the following are advantages of solid state storage compared to hard drives? (select two)
1) Lower power requirements

2) No moving parts

Which optical media has the greatest storage capacity?
Single-layer, single-sided Blu-ray disc.
You are in the process of configuring a new computer. The motherboard has four memory slots and supports duel channel memory. You install two memory modules. When you boot the computer, the BIOS recognizes both modules, but the memory is not configured to run in dual channel mode. What should you do?
Move the modules to the correct motherboard slots
You just purchased an external SCSI hard drive for your desktop workstation. What should you do before you connect it to the system?
Set the drive’s SCSI ID
Which of the following are true regarding a dual-channel memory bandwidth configuration? (select two)
1) The memory controller must support dual-channels.

2) Bandwidth is increased by 5-15%

Which of the following is true of LED monitors?
LED monitors use LED backlight technology.
Which of the following standards provides for data transfer rates up to 480 Mbps with a max cable length of 5 meters?
USB 2.0
Which of the following are characteristics of Bluetooth? (select two)
1) 2.4 GHz radio wireless

2) Ad hoc connections

You have installed a new computer with a dual core 64-bit processor, 6 GB of memory, and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory available in Windows. What should you do?
Install a 64-bit version of the operating system
Which feature on Intel chips allows a single processor to run two threads in parallel, instead of processing single threads linearly?
Hyper-threading
When do you need to upgrade the system BIOS?
Whenever a BIOS update provides functionality not currently supported that is required by the OS or hardware
Which of the following use Centronics-type connectors?
Parallel
Which of the following is an advantage to purchasing a computer with video and audio integrated onto the motherboard?
Lower overall system cost
Which of the following would indicate when a system case cover is removed?
Chassis intrusion detection
A portable computer connected to a printer with an infrared interface works fine inside your office. However, when you go outside it works sporadically. How can you fix this? (select two)
1) Block any direct and reflected sunlight from the pathway between the PC and printer

2) Move the printer closer to the computer

Which of the following functions are not associated with a CNR?
Video
Which of the following drive configurations uses striping without fault tolerance?
RAID 0
You want to purchase a home theater. Which hardware selection criteria would be most important for this system? (select two)
1) Home Theater PC (HTPC) form factor
2) Video card with HDMI output
What is the approx bus speed of DDR2 memory rated at PC2-5300?
333 MHz
Which of the following types of SCSI termination uses voltage regulators in conjunction with resistors to terminate the SCSI bus?
Active Termination
Which of the following will most likely contain SODIMM memory?
Notebook computers
Which of the following statements are true about the DisplayPort interface for connecting video monitors to computers? (select two)
1) DisplayPort uses a lower voltage than DVI or HDMI

2) DisplayPort can send both video and audio signals over the same cable

You are purchasing a PC system that will be used as a file and print server in a small business. Which hardware selection criteria would be most important for this system? (select two)
1) 64-bit multi-core processor

2) RAID 1+0 array

Which of the following is an advantage of serial ports over parallel ports?
Serial ports can send data over longer distances
You need to connect a new USB scanner to the USB port on your computer. What should you do?
Install the scanner drivers, then connect the scanner to the USB port
You have three computers in your office. You would like to reduce the time it takes to move from one computer to the next, and you would like to use only one keyboard, monitor and mouse for all three computers. Which device allows this type of setup?
KVM
Two IDE devices share the same channel. One device is newer and faster. Which device should you set to master?
Set the newer, faster device to master
You have an existing computer that you’ve been using for years. You decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor that is supported by the motherboard. When you start the computer, it beeps regularly but nothing is shown on the screen and it doesn’t start. What should you do first?
Flash the BIOS
You are linking multiple video cards together to increase performance. Which of the following statements are true? (select two)
1) In most cases both cards should be identical

2) Scalable Link Interface (SLI) and CrossFire are two different methods for linking video cards

Which of the following functions are associated with an AMR riser card? (select two)
1) Modem

2) Audio

You would like to install Windows on a computer that previously had another OS installed on it, but you aren’t sure if the audio card is compatible. The installed audio card is a SoundMax D1371 (PCI). What should you do?
Check the manufacturer website for compatibility information
You have installed a new device in your system, and have run the Add A Device Control Panel applet. Under what circumstance would it be appropriate to continue with the wizard if the device was not discovered?
The device does not support Plug-and-Play
What is the role of the CMOS in a modern computer?
Saves information about system devices
You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but don’t get any sound. You checked all cable connections and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn’t muted. What should you do next?
Check the vendor’s web site for an updated driver
Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause?
Overheated CPU
the PS/2 ports on a computer are used for which types of devices? (select two)
1) Mouse

2) Keyboard

What is a DB-15 connector on a sound card typically used for? (select two)
1) Joystick

2) MIDI port

Which of the following could be detrimental while flashing the BIOS?
Loss of power
Which of the following refers to placing two processors on a single processor chip or die?
Multi-core
Which memory rating identifies the fastest memory?
DDR3-2000
What kind of power connector does a floppy drive use?
Mini-molex power connector
Which of the following are optical storage devices? (select three)
1) Blu-ray Disk, or BD
2) CD
3) DVD
A D-shaped 25-pin female port on the back of a computer is a:
Parallel port
A user has called to complain that he can’t save a file to a floppy disk in his floppy drive. What should you do first? (select two)
1) Verify that the disk has been inserted and properly formatted

2) Make sure the write-protection tab on the disk isn’t set

Which of the following statements are true regarding power supply wattage? (select two)
1) The wattage requirement for each individual circuit uses this formula: W = V * A

2) A “watt” describes how much work or how much power can be supplied to various devices

What is the maximum transmission speed for Bluetooth devices?
3 Mbps
Which of the following processor features is used to dynamically reduce power consumption based on current operating conditions?
Throttling
You’re configuring devices on a SCSI bus. You’ve installed a SCSI adapter in an expansion slot. You’ve connected an external SCI tape drive to the external port on the adapter. you’ve connected two hard SCSI HDDs (sd0 and sd1) to two of the middle connectors on the interlan SCSI ribbon cable. The end connector on the internal SCSI ribbon cable is connected to a SCSI DVD drive. Where should termination be enabled on this bus? (select two)
1) On the external tape drive
2) On the DVD drive
Which interface is primarily used for internal HDDs in modern desktop PC systems?
SATA
Which of the following CRT monitors is capable of producing a picture with the least amount of flicker?
Non-interlaced
You have just installed a new IDE DVD drive in your computer to replace the one that stopped working. When you play a music CD, you cannot hear any sound coming from your computer speakers. When you try to play a file saved on the hard disk, everything works correctly. What should you do?
Connect the audio port on the DVD drive to the audio input on the sound card or motherboard
Your monitor displays a large black border around the main screen image. Where should you go to fix this problem?
Monitor hardware controls
You are installing a PCIe video card in a new computer. The video card has connectors for both monitors. The card has a fan, but the fan does not draw power from the PCIe bus to operate. Which of the following will be part of the installation?
Connect a 6 or 8-pin power connector to the video card
You want to be able to watch live TV on your computer and record TV shows from over-the-air digital TV stations. Your computer already has a video card, so you want to purchase an add-on card to provide the TV tuner input capabilities. Which of the following should be part of the configuration process? (select two)
1) Purchase a card that supports ATSC

2) Connect the TV input to the tuner card using coaxial cable and F-type connectors

A customer needs to use several applications. Currently, the computer cannot keep all the necessary applications open at the same time. Which of the following components should you consider upgrading?
Memory
You have just built a new computer running Windows. The motherboard has several built-in USB ports. You connect a device to one of these ports, but the device runs in USB 1.1 mode instead of 2.0 mode. What should you do?
Edit the CMOS settings to configure the USB ports to use USB 2.0
You have connected a USB hub to your computer. Connected to the hub is a scanner, a USB thumb-drive, and an external HDD. How many IRQs are needed for the USB devices?
1
Which of the following interfaces can be used to connect a keyboard and mouse?
PS/2
You have just finished upgrading the power supply in your desktop computer. Now the hard disk will not work. What should you do first?
Make sure the power connectors on the hard disk are plugged in all of the way
You are trying to troubleshoot a power supply issue with a voltmeter. Which of the following options are common voltages produced by a desktop power supply? (select two)
1) +/- 5v

2) +/- 12v

The display is using strange colors. Which of the following is a solution to this problem?
Increase the color depth
What is the major difference between the BTX and the ATX standards? (select two)
1) Improved thermal management

2) Processor slot rotated 45 degrees

You are looking at a female TRS connector on the computer. What devices use this connector?
Speakers
How would you view a list of all IRQs and the device using each IRQ?
In Device Manager, click View>Resources by type
Which of the following is inserted in an AMR slot to provide sound functions?
Daughterboard
You test adding a second CPU. You remove the terminating resistor from the second CPU slot, insert the CPU and perform your testing. Upon conclusion of the test you remove the second CPU and find that your system no longer boots up properly? How can you correct this situation?
Replace the terminating resistor in the slot that was occupied by the second CPU
What should you do (if possible) before flashing the BIOS?
Connect the computer to a UPS
Your computer has one single core processor installed. The motherboard supports processors with up to four cores. You want to upgrade your computer to a dual-core system. Which of the following will by part of your configuration?
Replace the existing processor
A customer has brought a computer in to be repaired. he has indicated that the sound board has stopped working as no audio is produced when music, video, or DVDs are played. What should you do first? (select two)
1) Verify that the volume isn’t muted

2) Verify that the speakers are plugged into the correct jack and are powered on

To test a power supply, you want to use a multimeter to measure the voltage on a Molex HDD connector. To do this, you need to turn the power on. Which pins on the 24-pin motherboard connector coming from the power supply can be shunted to turn the power on? (select two)
1) Pins 15 & 16

2) Pins 16 & 17

Which of the following connectors are part of the system case and connect to the header pins on the motherboard? (select two)
1) HDD LED light

2) Power Switch

Your CRT monitor flickers. What should you do?
Increase the refresh rate
Which RAM standard requires heat spreaders?
RAMBUS
Which expansion bus is best for high-speed, high-resolution, three-dimensional graphics?
PCIe
What is the function of the chipset on the motherboard?
Facilitate communication between the processor, memory components, and peripheral devices
What is the advantage of RAID 5 over RAID 1?
RAID 5 improves performance over RAID 1
Which of the following statements are true? (select two)
1) 32-bit processors use only the IA-32 instruction set (also referred to as x86)

2) 64-bit processors use the x86-64 instruction set (also referred to as x64)

Which of the following functions are performed by the TPM?
Create a hash of system components
Which of the following expansion buses is most commonly used for devices such as sound cards, modems, and network cards?
PCI
Which Blu-ray standard defines rewritable disks?
BD-RE
When you try to read a particular DVD-R, you receive an error message. Other discs work fine. Which of the following are the most likely problems? (select two)
1) Dirty or scratched disc

2) Incorrect disc format

Which of the following is an error detection technique that can detect errors with only ONE bit?
Parity
A manager wants you to install a Serial ATA HDD into his computer, but the motherboard does not have a Serial ATA connector. What should you do?
Install a Serial ATA host adapter in an expansion slot
You decide to upgrade your PC to use a faster processor. To do this, you ordered a new motherboard over the Internet that supports the processor you want to use. However, when it arrives, you discover that the motherboard uses the ATX form factor. Your existing PC’s case uses the BTX form factor. What options do you have in this situation? (select two)
1) Purchase an ATX form factor case

2) Return the motherboard and replace it with a BTX form factor motherboard

Which of the following standards provides for data transfer rates up to 800 Mbps with a max cable length of 100 meters?
IEEE 1394b
Which of the following devices would you add to a computer if you needed to take inventory at a retail store by scanning the UPC symbols on products?
Bar card reader
Which of the following are magnetic storage devices? (choose three)
1) Floppy disk

2) Tape drive

3) Hard disk

What is the purpose of the small cable that connects an IDE optical drive to the sound card?
Sends CD audio from the optical drive to the sound card
You have purchased a SXGA LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1600 x 1200 with 24-bit color. The sceen display seems to be fuzzy at some spots. What should you do to correct the problem?
Change the screen resolution to the native resolution of the monitor
You want to add a second processor to your dual-processor system. Which of the following should you do?
Match the speed of the new processor with the speed of the existing processor
Which of the following objects should have thermal paste applied? (select two)
1) CPU

2) Heat sink

Which kind of power connector is used on PATA (IDE) internal HDDs and optical drives?
Molex
You would like to upgrade the processor in your system to a 64-bit processor. Which of the components will you most likely need to upgrade as well to take full advantage of the new processor?
Operating System
What method does an MMC card use for storing data?
Reprogrammable memory
You have been asked to implement a RAID 5 solution for an engineer’s desktop. What is the minimum number of hard drives disks that can be used to configure RAID 5?
3
Which of the following terms describes a PC card that you can insert and remove without rebooting the computer?
Hot-swappable
You have a system that has been overheating. Which of the following actions WILL NOT help to keep the system cool?
Removing the computer case
You have a CD-RW drive that advertises speeds of 32x/12x/48x. What is the read speed of the drive?
48x
You are installing an updated driver for a hardware device on your system. A dialog box displays indicating that Microsoft has digitally signed the driver you are installing. What benefits does driver signing provide? (select two)
1) The driver has been tested by Microsoft

2) The driver file has not been altered

You have connected a single drive to the primary IDE interface and a single drive to the secondary IDE interface. How should the drives be configured?
Both drives should be set to Master or Single Drive only
Where should the thermal paste go when installing a processor?
Between the heat sink and the CPU
You’ve noticed on your Windows workstation that sometimes your mouse cursor appears strange on the screen. In addition, images in Web pages you are viewing appear to be corrupt. How can you fix this problem?
Decrease your video adapter’s hardware acceleration.
Which of the following components converts AC to DC?
Power supply
You have an existing system that has a single DDR3 memory module installed. You would like to add more memory to the three remaining empty memory slots. What should you do to make sure you get the right memory for the system? (select two)
1) Purchase additional modules that are the same as what is currently installed

2) Check the motherboard documentation to find which modules are supported

You are looking at a high-density (three-row) female DB-15 connector on the computer. What device uses this connector?
VGA/SVGA monitors
Your company uses Windows as a desktop OS. You need to install a new Plug-and-Play print device on a user’s computer. The printer uses a parallel port interface. You connect the print device to the computer’s parallel port and turn the device on. You want to use the drivers provided by the manufacturer rather than those that ship with Windows. What should you do?
Run the setup program provided by the print device’s manufacturer
You need a type of wireless connection that can transfer data between your phone, PDA, and laptop. You are transferring sensitive information. Which would be the best choice?
Bluetooth
You have a desktop that you want to upgrade. You add several internal components and external components. You realize that you need to ensure that your power supply can support all of the new devices. What should you do?
Upgrade to a power supply that provides more watts
You have a computer with a dual core 64-bit processor that uses the x86-x64 instruction set. You want to install the 32-bit version of Windows Vista on the computer. What should you do?
Install the OS normally
Which of the following are considered input devices? (select two)
1) Touchscreen

2) Trackball

Which of the following expansion buses are most commonly used for video cards in modern computers? (select two)
1) PCI Express

2) AGP

What is the max cable length for the IEEE 1394a standard?
4.5 meters
What security measure uses a unique key that can be used for hardware system ID?
Trusted Platform Module (TPM)
You are trying to connect a new USB device to your computer. You install the driver, then connect the device to an open USB port. The device does not work. What should you do first?
Make sure the USB device is plugged in properly
What is the correct order for installing a processor for proper cooling?
CPU, thermal paste, heat sink, fan
What is the difference between UXGA and WUXGA displays?
WUXGA has a widescreen aspect ratio
You are in the process of installing a motherboard in a system case. Which of the following objects would you place between the motherboard and the system case?
Standoffs
What is the most important consideration when choosing a rewritable DVD drive?
Media compatibility
For a special project, you have been asked to recommend the lowest profile desktop computers available. You are attempting to put together the specs for these machines. Which of the following types of cards are attached to the motherboard to allow expansion cards to plug into them instead of the motherboard?
Riser
Which of the following is an error detection technique that can also correct the error?
ECC, or Error Checking and Correction
You have a video card with a DB-15 connector and a DVI-D connector. Which of the following combinations of monitors can you connect to the video card without additional conversion units? (assuming you have the necessary cables)
Analog CRT monitor and digital LCD monitor
You want to build a new desktop that is portable that you can easily take to your friends’ house for gaming parties. Which of the following form factors would you likely select?
Micro-ATX
One corner of the image on an SVGA monitor always has more purple tint than the rest of the image. What is the most likely problem?
Data cable
All other things equal, which of the following processor sizes will consume the least amount of power?
32 nm
Which of the following components is an example of firmware?
BIOS
What method does an SDHC card use for storing data?
Reprogrammable memory
A SCSI HDD has three jumpers that are used to set the SCSI ID. Shunts have been placed on the first and third jumpers. What SCSI ID has been assigned to this device?
5
Which of the following is the most common disk interface used for optical drives on home and office computers?
SATA
Which of the following is an advantage of SATA over PATA?
Faster data transfer speeds
You just installed a new floppy drive. After booting, the drive light stays lit. What is the most likely problem?
The ribbon cable is connected backwards
What is the max data transfer rate of an IEEE 1394a device?
400 Mbps
A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions should you direct the customer to take?
Adjust the monitor’s settings using controls on the monitor
What is the max range for the Bluetooth 2.0 specs for Class 1 devices?
100 M
Which of the following are terms used to identify memory modules?
DIMM
You decided to upgrade your PC to use a faster processor. To do this, you ordered a new motherboard over the internet that supports the processor you want to use. However, when it arrives, you discover that the motherboard uses the mini-ATX form factor. Your existing PC’s case uses the ATX form factor. What should you do?
Use the mini-ATX motherboard in the ATX case
Your desktop workstation system uses a SCSI bus to connect storage devices. The SCSI host adapter is assigned an ID of 7, the SCSI HDD is assigned an ID of 5, the SCSI tape drive is assigned an ID of 3, and the SCSI DVD drive is assigned an ID of 0. Which device has the highest priority on the SCSI bus?
Host adapter
You want to use a wireless printer at home. The printer will be used by two computers in two different rooms. Which interfaces could be used to do this? (select two)
1) Bluetooth

2) Wireless Ethernet

To test a power supply, you use a multimeter to measure the voltage on a Molex hard disk drive connector. You note that the yellow wire in the connector provides 10 volts DC. What should you do?
Replace the power supply. It is failing
What is a ZIF socket?
A special socket for inserting and securing a processor
Which connectors on the back of a computer are commonly used to attach a mouse to a modern PC system? (select two)
1) USB A

2) Mini-DIN

Which of the following statements is true regarding single- and double-sided memory?
Single-sided memory uses half the number of memory modules as double-sides memory of the same capacity
You need to replace the power supply in your desktop. As you choose the replacement power supply, which of the following specifications are the most likely to affect your choice? (choose three)
1) Form factor

2) Processor connector

3) Output wattage

Which of the following is the most common method for removing RAM from a motherboard?
Move the tabs holding the RAM out of the way; pull straight up to remove the RAM
Which of the following motherboard power connectors typically connect directly to the motherboard? (select two)
1) 4-pin CUP power

2) 24-pin motherboard power

During the POST, you recieve a message stating: Keyboard not present. Press F1 to continue. What are the most likely causes of this error message? (select two)
1) A poor keyboard connection

2) A stuck key on the keyboard

Which of the following terms describes the different between white and black in an LCD monitor?
Contract ratio
Due to a blackout, power is no longer coming from the wall outlet and your computer is now off. You do not have a UPS and you need to remove a disc out of the DVD drive. What is the easiest method to retrieving the disk?
Push an unbent paper clip into the hole on the front of the drive
You use a laptop running Windows that has a single type III PCMIA slot. You have started Windows and have been using a Firewire card in the PCMIA slot. Now you want to remove the Firewire card and replace it with an 802.11n wireless NIC that uses the PCMIA slot. How should you make the change?
On the System Tray, double-click the Safely Remove Hardware icon. Shut down the Firewire card, then remove it. Insert the NIC
You have been tasked with designing a workstation that will run VMware Workstation hypervisor software. It will be used by a software engineer to run virtual machines for app testing. Which criteria should be included in your design for this system? (select two)
1) RAM configured to run in triple-channel mode

2) 64-bit processor with 6 cores

Your new computer has a single parallel port integrated on the motherboard. You need to configure the parallel port to use ECP mode to support custom features of a printer. How do you do this?
Edit the parallel port mode in the BIOS
Which of the following functions are not associated with a CNT?
Video
Which of the following video card connectors provides digital video output? (select two)
1) DVI-D

2) HDMI

How many PATA devices can be installed on a typical modern ATX motherbord?
2
What should you do before flashing the BIOS?
Backup CMOS settings
What is true of processor cache? (select two)
1) L3 is shared between all cores

2) L1 is typically unique to a processor core

Which of the following is the correct order for installation of a new USB device and the driver files that shipped with it?
Install the device driver using the manufacturer’s installation instructions. Attach the device. Complete the Add a Device wizard when it pops up
What is the biggest advantage of 64-bit processors over 32-bit processors?
The ability to use over 4 GB of memory
You have a legacy non-Plug-and-Play device that must be installed under Windows. What interface do you use to manage the configuration of this device after is has been installed?
Device Manager
What is the most common interface for peripheral devices?
USB
You are configuring a new system and want to use a RAID 0 array for the OS using SATA disks and the RAID functionality built into the motherboard. Which of the following actions will you take as part of the configuration?
Load the RAID drivers during the OS installation
Which of the following memory ratings identifies the fastest memory?
DDR3-1600
You just installed a new video card in a user’s Windows workstation. However, when you power the system on, the screen is displayed in 16 colors at 640×480 resolution. Which of the following will resolve this problem?
Download and install the latest driver from the video card manufacturer’s web site
You have just replaced the motherboard in your PC. Now your PC will not start. You press the power button on the system case, but nothing happens; there are no sounds or lights. What should you do?
Connect the power button to the motherboard
Which of the following actions is not recommended for keeping your system cool?
Removing unused expansion card slot covers
Which of the following objects is installed between the system case and the motherboard back panel I/O ports (such as sound, video, and USB ports)
Faceplate
Which of the following is an advantage of parallel ports over serial ports?
Parallel ports have higher data transfer rates
You have an AMD processor and an Intel processor, both of which have the same speed rating and both of which use the same front-side bus rate. Which of the following statements is true about the relative performance of both processors?
Performance will depend on other factors such as cache and other features
Your computer currently runs Windows 7 Enterprise edition. You want to create a RAID5 array using three newly-installed SATA disks. When you go to Disk Management, the option to create the RAID5 array is not available. What should you do?
Install an add-on RAID controller
You are installing a floppy drive. You want the floppy drive to be the A: drive. How do you do this?
Install the drive after the twist in the ribbon cable
Which of the following expansion buses is most commonly used for devices such as sound cards, modems, and NICs?
PCI
How many pins are on a VGA connector?
D-shaped with 15 pins
You have a computer that has four DDR2 memory slots. Currently there are two 512 MB memory modules installed. You check the motherboard documentation and find that the system has a 4 GB memory limitation. You want to add as much memory as possible without replacing the existing modules. What is the maximum amount of RAM that can be installed in the system?
3 GB
You are in the process of building a new computer. You would like to configure your computer to use SLI to improve performance when playing your favorite game. Which of the following will be part of the configuration process? (select two)
1) Connect a monitor to one DVI port

2) Purchase a motherboard with two (or more) PCIe x16 slots

You have a computer with an onboard LAN adapter. The LAN adapter has failed and you are unable to connect the computer to the network. What should you do?
Add a NIC using a PCI slot
Which ribbon cable is used by an ATA/133 HDD?
40-pin / 80-wire
Which of the following requires that either all memory slots are populated with memory modules or a continuity module?
Rambus
You want to build a new system that supports 6 GB of memory. Which of the following will be the most important consideration when building the computer?
64-bit processor
Which of the following features is typically available through TRS ports on a sound card? (select two)
1) Microphone In

2) Speaker Out

A computer has a HDD and a DVD drive installed on the primary IDE channel. You decide to move the DVD drive to the secondary IDE channel. The secondary IDE interface will have no other device. What setting should you configure on the DVD drive?
Master or Single
You have a computer with three HDDs. A RAID0 volume uses space on Disk 1 and Disk 2. A RAID1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true?
Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not
You have a computer system with two IDE channels built into the motherboard. You add a PCI expansion card that provides an additional four IDE channels. What is the maximum number of IDE devices that can be added to the system?
12
You are installing the first SATA drive into a desktop, but you do not have the drivers for the motherboard’s integrated SATA controller. Which of the following tasks will be required in the configuration process?
Set the drive type in the BIOS to IDE
You have purchased new components to build a new computer. While assembling the computer, you notice that the motherboard faceplate doesn’t have any parallel ports. You need these ports to support some devices that you need to use with the computer. You check the motherboard documentation and find that parallel ports are not included on the motherboard. Which of the following would be the cheapest solution?
Install a PCI card to provide the necessary ports
When you boot the computer, it hangs after asking you for the current time and date. What is the most likely problem?
The CMOS battery has failed
Which of the following devices typically has both Type A and Type B USB ports?
USB-compatible hub
You have just finished the upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system locks up and automatically restarts. What should you do first to troubleshoot the problem? (select two)
1) Make sure there is thermal paste between the heat sink and the CPU

2) Check the CPU fan power

You are building a new computer from both new and used parts. The video card is a PCIe video card that requires an 8-pin power connector. However, your power supply doesn’t haven an 8-pin PCIe power connector. Which solution would be the least expensive option for your system?
Use an adapter cable to connect two 4-pin Molex connectors to the 8-pin PCIe connector
Which of the following are true of the SXGA screen resolution? (select two)
1) 5:4 aspect ratio

2) 1280 x 1024

What is the purpose of cache memory?
Allows a processor to access data more quickly
Which statement is true regarding IDE master and slave settings?
If two IDE devices share the same channel, one device must be set to master and the other must be set to slave
What are two major disadvantages to overclocking the CPU? (select two)
1) Increased heat output

2) Voided warranty

Which of the following is NOT an example of wireless networking communications?
DSL
Which of the following types of printer connections would connect to LPT:1?
Parallel
A D-shaped, 25-pin female port on the back of a computer is a:
Parallel port
Which RAID configuration level provides increased performance using only two disks?
RAID 0
What is the advantage of hot-swapping for storage devices?
The OS automatically detects hot-swappable storage devices, configures drivers, and enabled the devices
You have a computer system with a Pentium IV processor that operates at 2 GHz. You would like to upgrade to a faster processor, but you don’t want to replace the motherboard. Which of the following should you do first?
Read the motherboard documentation to identify which processors are supported
Which of the following is NOT an advantage of SSDs over HDDs?
Inexpensive
You are providing telephone support for a user who is swapping out an old CRT SVGA monitor with a new LCD SVGA monitor. He’s not sure which connector on the back of the PC is used for the monitor. How would you describe the connector that he should look for?
D-shaped with 15 pins
Which of the following media types is not hot swappable?
DVD drive with an IDE interface
What is the maximum range of the Bluetooth 2.0 specification for Class 1 devices?
100 M
After installing two memory modules, you power on the system to check for errors. You find that the BIOS program recognizes only one of the memory modules. What should you do first?
Make sure that both modules are seated properly in their slots
Which of the following terms refers to increasing the clock speed of a component in an effort to increase performance?
Overclocking
You are installing a PCIe video card in a new computer. The video card has connectors for two monitors. The card has a fan, but the fan does not draw power from the PCIe bus to operate. Which of the following will be part of the installation?
Connect a 6- or 8-pin power connector to the video card
You have a desktop PC that you have been using for 3 years in the United States. You are going on a study-abroad program for one semester and want to take your computer with you. After some research, you find that the country where you will be staying uses different voltage than what is used in the United States. What should you do so that the computer can be compatible with the electrical power in Europe?
Move the switch on the power supply to a different voltage
You want to upgrade all memory in your system with the fastest memory available. Which of the following would you choose?
Choose the type of memory that is supported by your motherboard
Your motherboard has sockets for 184-pin DIMM RAM. Which type of RAM should you install?
DDR-SDRAM
What is the maximum data transfer speed for USB 3.0 devices?
5 Gbps
You have just finished installing a new hard disk in your computer. Now the DVD drive won’t work. What should you do first?
Make sure the DVD drive cables are connected
You have just purchased a new plug-and-play sound card that uses a PCI slot. What should you do before installing the device in your Windows system? (select two)
1) Check the HCL to make sure the device is compatible with the version of Windows running on your system

2) Download the latest driver from the manufacturer’s web site

You have a motherboard with 4 built-in SATA connectors. What is the maximum number of SATA devices you can connect to the motherboard using the integrated ports?
4
Assuming the same operating frequency, what are the advantages of DDR3 over DDR2? (select two)
1) DDR3 uses less power than DDR2

2) DDR3 doubles the data transfer rate of DDR2

Select the voltages provided by an ATX power supply (select three)
1) 3.3

2) 5

3) 12

Of the following, which would most likely cause a random system lockup?
An overheated processor
Which of the following stores important system information related to the starting of a computer?
CMOS memory
You are in the process of building a new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process?
Purchase two identical video cards
How many devices does a single IEEE 1394 bus support?
63
Which of the following form factors does not have expansion card slots on the motherboard but rather uses a riser card for expansion cards?
NLX
Which of the following components is necessary to save system settings when you power off the computer?
CMOS battery
You place a new disc in an optical drive then double-click the drive in the operating system’s file browser interface. An error message appears stating that the drive is not accessible. What should you do?
Wait. Then try again
What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard, and other system hardware?
POST
You have a laptop with a dual core processor with the following characteristics:

* 1024 MB L2 cache
* 125 Watts
* 45nm process size

You want to upgrade the processor to one that uses less power. Which of the following characteristics would most likely identify a processor that uses less power?

90 Watts
You are helping a customer over the phone who needs to connect to a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC?
DVI
Which one of the following situations is most likely to require a system BIOS upgrade?
You are upgrading a processor
When would you use the degauss feature on a CRT monitor? (select two)
1) The monitor displays strange colors

2) The monitor displays distorted images

Which storage device types use magnetic film or aluminum platters for storing data? (select two)
1) Hard disk

2) Floppy disk

A system board has four 32-bit RIMM slots. You have installed one RIMM. Which of the following are correct? (select two)
1) You can complete the installation by installing three continuity modules

2) You can complete the installation by installing three more RIMMs

You have purchased a used computer from a computer liquidator. When you boot the computer, you find that there has been a password set on the BIOS. You need to clear the password so that you can edit the CMOS settings. You want to keep all other CMOS settings. What should you do?
Move the motherboard jumper
Which of the following is a characteristic of a multi-processor system?
Multiple processor sockets on the motherboard
Your computer has a sound card installed in a PCI slot. The sound card has stopped working, so you decide to use the sound card on the motherboard until you can replace the PCI sound card. You remove the card from the PCI slot. When you reboot, you have no sound and the built-in sound card does not show in Device Manager. What should you do?
Edit the CMOS settings and enable the onboard sound
Which port should you use to connect a non-amplified microphone to a sound card?
Mic In
You want to purchase a motherboard that has a built-in digital audio output. Which port would you likely find on the motherboard faceplate that indicates digital audio support?
S/PDIF
You have an existing computer running Windows 7 Enterprise. You want to configure a RAID1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do?
Install the drivers for the RAID controller
Which of the following tasks would you complete as part of a SATA installation?
Use the 15-pin power connector
You have a power supply configured to receive 110 volts AC. How can you configure the power supply to receive 220 volts AC?
Move the power switch on the power supply to a different voltage
You want to use a wireless keyboard and mouse with your laptop computer. Which method should you choose?
Bluetooth
Which of the following is typically used for large data backups of servers?
DLT tape
You recently upgraded a client’s older workstations from Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen. How can you fix this problem without upgrading the hardware itself?
Set the visual effects for best performance
You want to configure your computer so that a password is required before the OS will load. What should you do?
Configure a user password in the BIOS
You have a computer with a Pentium IV CPU and two PC-2400 DDR modules. The motherboard has room for two additional memory modules, and you’d like to install two PC-4000 modules. Which of the following statements is true?
All memory will operate at 300 MHz
You have a motherboard that requires a 24-pin connector from a power supply. What types of power supply could you use with this motherboard? (select two)
1) A power supply with 20-pin and 4-pin connectors

2) A power supply with a 24-pin connector only

You are purchasing several PC systems that will be used as thin clients in a large organization. Which hardware selection criteria would be most important for this system?
Gigabit Ethernet adapter
What does an ATX power supply do?
Converts AC to DC
How many PATA devices can be installed on a typical modern ATX motherboard?
2
You want to purchase a motherboard that has built-in digital audio output. Which port would you likely find on the motherboard faceplate that indicates digital audio support?
S/PDIF
You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (select two)
1) Insert a wireless USB network card

2) Insert an ExpressCard wireless network card

The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?
Converts AC power to DC power
You would like to add additional HDD storage to your notebook computer. Which of the following connection types are you most likely to use?
USB
You’re troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. What could be causing this problem?
1) The LCD assembly is malfunctioning

2) The display output has been redirected to the external monitor port using the Fn key

Which type of interface is typically used for internal wireless networking cards in the laptops?
Mini-PCI
You have just purchased a new laptop with built-in wireless, Bluetooth, and infrared (IrDA) capabilities provided by a mini-PCIe card. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. What should you do?
Enabled Bluetooth in the BIOS
You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. What should you do?
Free up disk space
Which ACPI power state retains the contents in RAM, but turns all other components off?
Suspend
Which of the following is an extra button or knot on a laptop keyboard that moves the mouse cursor?
Point stick
You want to use Hibernation on your Windows notebook. What does it need to have?
Enough free HDD space
Which of the following battery types has the greatest need to be completely drained before being recharged?
Nickel Cadmium (Ni-Cad)
A user has called to complain that he can’t connect to your organization’s wireless network from his laptop. You know that the wireless signal is strong in his location. What should you do?
Check to see if the wireless adapter is switched off
Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
Lithium Ion (Li-Ion)
Which of the following are characteristics of the ExpressCard /54 form factor? (select two)
1) L shape

2) 34mm wide at the connector

Which of the following input devices uses a stylus?
Digitizer
Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system. What should you do? (select two)
1) Configure the laptop with a biometric fingerprint scanner

2) Secure the laptop to the desk using a cable lock

After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?
Have him verify that the wireless card’s hardware switch is in the On position
You recently upgraded the processor in your laptop computer to a faster processor. The computer runs, but after using it for several minutes, it shuts down unexpectedly. Which of the following should you do first?
Make sure the case fans are plugged in
One of your users has called to complain about her notebook computer. She reports that it displayed a message indicating that the battery was low, then it shut down all by itself even though it was plugged into the wall outlet. What should you check first?
Verify that the AC adapter LED light is lit when plugged into the wall outlet
A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop. What should you tell her?
Press the Fn key along the function key on the notebook keyboard with a monitor on it
Your laptop has an ExpressCard /54 slot. Which of the following is true? (select two)
1) Compatible ExpressCards for the laptop include cards which are rectangular-shaped

2) You can use an ExpressCard /34 card or an ExpressCard /54 card in the laptop

While using the touchpad, you notice than the mouse is not responding very well, making it difficult to correctly move the mouse around the screen. How can you fix this problem?
Recalibrate the touchpad
You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (select two)
1) Remove the keyboard

2) Open a panel on the bottom of the notebook

Which type of interface is typically used for the internal wireless networking cards in laptops?
Mini-PCI
An internal laptop keyboard is generally connected to the laptop’s system board using a:
Ribbon cable
Which of the following cards can be placed in a Type III PC Card slot? (select three)
1) Type III PC card

2) Type II PC card

3) Type I PC card

Which type of interface is most commonly used for internal HDDs in notebook systems?
SATA
You need to replace the video card in a laptop. What is the first step?
Find a service manual with correct disassemble procedures
You’re troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You’ve checked the system and determined that the backlight has stopped working. Which of the following could be the cause? (select two)
1) The cold cathode fluorescent lamp has burned out and needs to be replaced

2) The inverter in the LCD assembly has malfunctioned

You need to replace the HDD in your laptop computer. Which of the following HDD sizes would you likely choose for the laptop?
2.5″
You have been told to replace the HDD on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system? (select two)
1) Remove the battery

2) Unplug the AC power

You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (select two)
1) In the Notification Area, double-click the battery icon. Click More Power Options

2) Go to Control Panel > System and Security > Power options

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?
Buy a docking station for your notebook
You’re troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the following could be the cause?
Failed backlight
You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replace the video card. What would you likely resolved this problem?
Reconnect the antenna connections in the bezel
You are a PC technician for a company. An employee has stepped out of his office while you fix a computer problem he has been having. He accidentally left a report open next to his computer which states that a friend of yours in accounting will be submitted for review if their poor work performance continues. What should you do?
Ignore the paper and tell no one of its contents
A customer calls and reports there is a problem with his computer. After responding to the call and troubleshooting the problem, you discover the switch on the power strip was off. After flipping the switch on, all of the components and their functionality return to normal. Which of the following statements is the best explanation for the customer?
“I found this power strip switch in the off position. Now that it is on, it looks like things are in order. It appears as though that was the problem. Can you confirm that the problem has been resolves?”
Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit? (select two)
1) Non-static generating

2) A vacuum cleaner that blows as well as vacuums

You have recently been called to troubleshoot network connectivity problems at a user’s workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced cable with a plenum rated, shielded, twisted pair. You would like to minimize the problem and prevent it from happening again. What should you do?
Run the cable through the ceiling area instead of across the floor
Which device type should typically not be plugged into a protected outlet on a UPS unit?
Laser printer
Which of the following devices can store large amounts of electricity even when unplugged?
CRT monitor
Which of the following devices are most susceptible to problems associated with ESD? (select two)
1) Memory

2) Processor

Which of the following components requires special disposal procedures to comply with environmental guidelines?
Notebook battery
Which of the following statements about cleaning monitors and display devices is true?
You should clean the monitor while it is powered off and with the power plug removed to avoid getting a shock
A user called the Help Desk to request help with his Windows workstation. He’s having trouble downloading new messages from your company’s e-mail server. The Help Desk technician told him to open a Command Prompt and try to PING the e-mail server. She also told him to check his SMTP and POP3 server IP addresses. Did the Help Desk technician handle this request correctly?
No, the technician used jargon that the user probably didn’t understand
As a PC technician, what are the best actions to take if you are late to an appointment? (select all that apply)
1) Contact the customer

2) Apologize for the inconvenience

3) Give a realistic timeframe for your arrival

Which of the following are safe methods of listing heavy objects? (select two)
1) Lift with your legs

2) Bend your knees with your back straight

An employee demands that she needs more RAM for her computer in order to complete her work tasks, but you know that her department isn’t budgeted for new equipment. Your supervisor is the only one that has the authority to allocate department funds. How should you respond?
Tell the employee that she isn’t currently budgeted for equipment upgrades, but that you will let your supervisor know about the request so it can be properly determined if new RAM can be required
Which of the following cleaning compounds should you include in your cleaning kit?
Alcohol-based monitor wipes
You work at the IT Help Desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee’s workstation within minutes; however, when you begin speaking to her, you can’t understand what she is saying because she is speaking Spanish, and you do not understand Spanish. What should you do?
Find an interpreter
You are troubleshooting a client connectivity problem on an Ethernet network. The client has intermittent connectivity to the network. You discover that the unshielded twisted-pair patch cable runs 75 feet from the wall outlet, passes through the ceiling and over several florescent light fixtures before reaching the client system. Which of the following may be causing the connectivity problem?
EMI interference
What is the purpose of an MSDS?
It documents how to safely handle hazardous materials
While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID and you see that the call is not work-related. What is the most professional way to handle the situation?
Immediately forward the call to voicemail
You are the PC technician for a company. An employee comes to you extremely worried that his printer has broken and it is imperative that his documents are printed in time for a very important presentation he is giving in just 10 minutes. How should you respond?
Tell the employee that most printer problems are easy to fix and you will do your best to get his project printed as soon as possible
Besides protecting a computer from under voltages, a typical UPS also performs which other actions? (select two)
1) Conditions the power signal

2) Protects from over voltages

What is the best way to protect a computer from power spikes during an electrical storm?
Unplug the computer from the AC outlet
A user called her organization’s Help Desk to request help with connecting to a network server. The Help Desk technician came to her desk to resolve the issue. Once there, the technician used the user’s telephone to call his girlfriend. The call lasted the entire time the technician was at the user’s desk. Did the technician handle the request correctly?
No, the technician should not have used the user’s telephone for a personal call
Which of the following are safety benefits associated with encasing cables that run across the floor? (select two)
1) Reduced tripping accidents

2) Prevents wear

What does a beeping from the UPS mean?
The computer is running on the UPS battery power
You are a PC technician for a company. An employee needs her computer reinstalled and you have arranged to use her computer and office over their lunch break to complete the installation. You enter her office and find it to be quite disorderly with sticky notes around the monitor and stacks of papers and folders on the desk. This makes you feel uncomfortable while you work. What is the best thing to do?
Leave the office exactly as it is. Even if it makes you uncomfortable, you should never alter someone else’s workspace
Which of the following should be handled with caution due to high operating temperatures? (select two)
1) Components within a laser printer

2) Printing head in a dot matrix printer

Which of the following are common tools used to physically clean the inside of a computer? (select two)
1) Compressed air

2) Natural bristle brush

When conducting a forensic investigation, and assuming that the attack has been stopped, which of the following actions should you perform first?
Document what’s on the screen
Which of the following is a myth regarding electrostatic discharge (ESD)?
If you can’t feel ESD, the surge is not sufficient to harm computer components
You are trying to help a co-worker order a UPS for each PC in her remove office location. What rating is used to specify the size of a UPS?
VA (Volt-Amp) Rating
Your organization uses an 802.11g wireless network. Recently, other tenants installed the following equipment in your building:

* A wireless television distribution system running at 2.4 GHz
* A wireless phone system running at 5.8 GHz
* A wireless phone system running at 900 MHz
* An 802.11a wireless network running in the 5.725 – 5.850 GHz frequency range
* An 802.11n wireless network running in the 5.8 GHz frequency range

Since this equipment was installed, your wireless network has been experiencing significant interference. Which system is to blame?

The wireless TV system
The immediate preservation of evidence is paramount when conducting a forensic analysis. Which of the following actions is most likely to destroy critical evidence?
Rebooting the system
The chain of custody is used for what purposes?
Retaining evidence integrity by identifying people coming into contact with evidence
ESD is most likely to occur:
In a cool, dry atmosphere
The fan in a 450-Watt power supply is malfunctioning. What action should you take?
Remove and replace the power supply
You are the PC technician for a company. You are meeting with a user who is experiencing difficulties with his computer. The user explains: “My e-mail doesn’t work. I keep getting e-mail sent back to me, I can’t find any of my old e-mails, and I don’t think that the program has ever worked well.” You ask the user to show you how they usually go about their e-mail tasks and determine that there is not a problem with the program, but that the user needs to be trained on how the program works. You know that you have several important work tasks that need to be completed by the end of the day and this is not high on your priority list. What is the best way for you to respond?
Set up a time during which you can sit down with the user and show them how to complete common tasks
What is your top priority when responding to emergencies and hazardous situations?
Ensure the safety of people in the area
Which of the following devices helps protect against temporary, above-normal voltages?
Surge protector
HDDs are best stored in a(n):
Static-shielded bag
A user asks you to perform a task that you do not know how to do and is not in your job description. What is the best way to respond?
Explain to the user that this is not a task you can perform, but you will do your best to contact the correct people to take care of the job and arrange for them to perform the task
Which of the following will help reduce the threat of static discharge when working on computer hardware? (select two)
1) Remain in physical contact with the server chassis at all times

2) Store unused components in static-shielded bags

Which of the following is an important aspect of evidence gathering?
Backing up all log files and audit trails
Which of the following is most helpful in keeping a computer cool? (select two)
1) Vacuum dust from the system regularly

2) Verify that cooling fans are not circulating air in the wrong directions

To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (select two)
1) Anti-static mat

2) Metal area on the computer case

You have just started a new job as a technical team leader at a PC repair shop. You are responsible for overseeing the work of other PC technicians, as well as doing your own share of the repair work. To improve the safety of your location, you decide to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you get them?
Download them from the chemical manufacturer’s Web sites
Which of the following protects a computer from electrostatic discharge?
Anti-static wrist strap
You have ordered a new laptop from an online retailer. When you come home one day after work, you find the laptop in its shipping container on your front doorstep. It is very cold outside, and you don’t know how long it has been there. You unpack the computer and would like to know if it is working properly. What should you do?
Let the computer warm to room temperature before turning it on
Of the following choices, which action could be MOST harmful to you?
Looking into the end of a fiber optic cable
You have been asked to draft a document related to evidence gathering that contains details about personnel in possession and control of evidence from the time of discovery up through the time of presentation in court. What type o document is this?
Chain of custody
As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer’s actions. How should you best address the situation?
Tactfully explain the problem without accusing or judging the customer
Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (select two)
1) Immunity to electromagnetic interference

2) Greater cable distances without a repeater

You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network typologies provide redundancy for a failed link?
Mesh
Which of the following network technologies is packaged as part of a BRI plan?
ISDN
Which mechanisms could you use to resolve a hostname into its associated IP address? (select two)
1) DNS

2) hosts file

A healthcare organization provides mobile clinics throughout the world and needs to transfer patient statistical data to a central database via the Internet. Which network technology should you select to ensure network connectivity for any clinic located anywhere in the world, even remote areas?
Satellite
Which of the following is true of a network using the 1000Base-T standard? (select two)
1) The network uses copper UTP cables

2) The network operates at one gigabit per second

Which of the following describes an IPv6 address? (select two)
1) 128-bit address

2) Eight hexadecimal quartets

Which of the following is not one of the ranges of IP addresses defines in RFC 1918 that are commonly used behind a NAT server?
169.254.0.1 – 169.254.255.254
You want to implement a fault tolerant topology as you interconnect routers on your wide area network. Which of the following would meet your needs?
Mesh
You are using a crimper to attach an RJ-45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1?
Green with white
Which of the following are not valid IP addresses? (select three)
1) 145.8.260.7

2) 257.0.122.55

3) 45.22.156.256

When configuring an ADSL installation, where should you to install the DSL filters?
On connections leading to an analog phone
Which of the following measures will make your wireless network less visible to the casual attacker performing war driving?
Disable SSID broadcast
Which of the following are used to connect a cable modem to the Internet connection? (select two)
1) RG-6 coaxial cable

2) F-type connectors

Which of the following terms refers to a network resource sharing model that uses access to control lists saved on each computer? (select two)
1) Peer-to-peer

2) Workgroup

Which of the following protocols is used by an e-mail client to retrieve messages from an e-mail server and gives users the option to keep mail messages on the server?
IMAP
A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While she normally works from her office, today she is trying to access the wireless network from a conference room which is across the hall and next to the elevator. What is the most likely cause of her connectivity problem?
Interference is affecting the wireless signal
Which connector is used with unshielded twisted pair (UTP) cable?
RJ-45
Which of the following protocols is non-routable and requires another protocol to enable internetwork communications?
NetBOIS
In which of the following topologies does each device on the network act as a repeater, sending the signals to the next device?
Ring
You’ve just finished installing a wireless access point from a client. Which action best protects the access point from unauthorized configuration settings?
Changing the administrative password
How do switches and bridges learn where devices are located on a network?
When a frame enters a port, the source MAC address is copied from the frame header
You want to allow your users to download files from a server running the IP protocol. You want to protect access to the files by requiring user authentication to access specific directories on the server. Which IP protocol should you implement to provide this capability?
FTP
Which data transmission rate is defined by the IEEE 802.11b wireless standard?
11 Mbps
You have just signed up for a broadband home Internet service that uses coaxial cable. Which connector type will you most likely use?
F-type
Which type of connector do you use to connect a modem to a standard telephone line?
RJ-11
You need to attach an RJ-45 connector to the end of a Cat 6 UTP cable. Which tool should you use?
Crimper
You need to add security for your wireless network. You would like to use the most secure method. Which method should you implement?
WPA2
Which of the following topologies connects all devices to a trunk cable?
Bus
Which of the following best describes how a switch functions?
It connects multiple cable segments (or devices), and forwards frames to the appropriate segment
You need to place a wireless access point in your two-story building? While trying to avoid interference, which of the following is the best location for the access point?
In the top floor
Which of the following features on a wireless network allows or rejects client connections based on the hardware address?
MAC address filtering
You need to trace the route a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?
Tone probe
Which of the following IP addresses are Class B addresses? (select three)
1) 192.0.0.0

2) 190.65.2.0

3) 132.12.0.0

Which of the following are characteristics of the 802.11g wireless standard? (select three)
1) Operates in the 2.4 GHz range

2) Maximum bandwidth of 54 Mbps

3) Backwards compatible with 802.11b devices

You have a computer that is connected to the Internet through a NAT router. You want to use a private addressing scheme for your computer. Which of the following IP addresses could you assign to the computer? (select three)
1) 192.168.12.253

2) 192.18.188.67

3) 10.0.12.15

Which of the following IP address ranges is reserved for Automatic Private IP Addressing?
169.254.0.2 – 169.254.255.254
Which of the following applications is more likely to justify the investment in Category 6 cable?
Streaming video
You have a network that uses a logical bus topology. How do messages travel through the network?
Messages are broadcast to all devices connected to the network
On a wireless network that is employing WEP, which type of users are allowed to authenticate through the access points?
Users with the correct WEP key
You are installing a satellite connection so your home office can connect to the Internet. Which of the following statement is true?
The satellite dish must be pointed in the correct direction for communicating with the satellite
Which of the following best describes an IP address class?
The class defines the default network address portion of the IP address
You have a network that uses a logical ring topology. How do messages travel through the network?
Messages travel from one device to the next until they reached the destination device
Which of the following is true of a network using the 10Base-T standard? (select two)
1) The maximum cable distance is 100 meters

2) The network operates at ten megabits per second

Which kind of connector do you use to connect a modem to a standard telephone line?
RJ-11
Which type of network medium is used by an Integrated Services Digital Network (ISDN) adapter?
Copper telephone wire
Which of the following is a rating of the amount of data that can be sent over a network in a period of time?
Bandwidth
A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While talking to her, you discover that she is trying to work from the break room two floors above the floor where she normally works. What is the most likely cause of her connectivity problem?
The user is out of the effective range of the wireless access point on her floor
Which IP protocol is used by Web browsers and Web servers to exchange files?
HTTP
A host wants to send a message to another host with the IP address 115.99.80.157. IP does not know the hardware address of the destination device. Which protocol can be used to discover the MAC address?
ARP
You’ve just installed a wireless access point (AP) for your organization’s network. You know that the radio signals used by the AP extend beyond your organization’s building and are concerned that unauthorized users outside may be able to access your internal network. What can you do to protect the wireless network? (select two)
1) Configure the AP to filter out unauthorized MAC addresses

2) Disable DHCP on the AP

Which of the following are characteristics of coaxial network cable? (select two)
1) It uses two concentric metallic conductors

2) It has a conductor made from copper in the center of the cable

Which of the following terms describes a group of computers and users that utilize centralized resources, administration, and security settings? (select two)
1) Domain

2) Directory

Which protocols are used on the Internet to transmit Web pages from Web browsers running on client workstations? (select two)
1) HTTP

2) HTTPS

Which connector is used with unshielded twisted pair (UTP) cable?
RJ-45
Which of the following are valid IPv6 addresses? (select two)
1) 141:0:0:0:15:0:0:1

2) 6384:1319:7700:7631:446A:5511:8940:2552

Which of the following protocols carry phone calls over an IP-based network?
VoIP
What type of cabling can be used for an Ethernet 100Base-T (100 Mbps) network? (select two)
1) Cat 6 UTP

2) Cat 5 UTP

You are configuring an ADSL connection. Which of the following will be part of the configuration? (select two)
1) Filters of splitters

2) RJ-11 connectors

You’ve enabled Remote Desktop on a Windows workstation. Which port must be opened in the server’s firewall to allow remote clients to access the desktop?
3389
Which network component connects a device to the transmission media and allows it to send and receive messages?
Network interface card
You have just signed up for a broadband home Internet services that uses coaxial cable. Which connector type will you most likely use?
F-type
You have implemented an ad-hoc wireless network that doesn’t employ a wireless access point. Every wireless network card can communicate directly with any other wireless network card on the network. What type of physical network topology has been implemented in this type of network?
Mesh
You have an Ethernet network using the 10Base-T standard. Network devices are connected together using hubs. Which of the following is true?
The network uses half-duplex communications
An 8-port switch receives a frame on port number 1. The frame is addressed to an unknown device. What will the switch do?
Send the frame out ports 2-8
Which of the following locations will contribute the greatest amount of interference for a wireless access point? (select two)
1) Near backup generators

2) Near cordless phones

What is the least secure place to locate the access point when creating a wireless network?
Near a window
Which of the following topologies connects each network device to a central hub?
Star
You’ve just installed the DNS service on a Windows server. Which port must be opened in the server’s firewall to allow clients to access the service?
53
Which of the following is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network?
Ethernet
Which tool in Windows would you use to browse all networks and shared folders to which a user has access? (select three)
1) Network

2) Computer

3) Windows Explorer

Which service can you use on your network to automatically assign IP addresses to hosts and to help prevent the same address from being assigned to two different hosts?
DHCP
Which wireless standard operates at up to 54 Mbps to a maximum of 150 feet?
802.11a
Which of the following is a valid IPv6 address?
FEC0::AB:9007
You need to connect the end of a Cat UTP cable to a 100 punch down block. Which tool should you use?
Punchdown tool
You want to use your Windows workstation to browse the web sites on the Internet. You use a broadband DSL connection to access the Internet. Which network protocol must be installed on your workstation to do this?
IP
Which of the following is a valid MAC address?
C0-34-FF-15-01-8E
Which of the following IP addresses have a default subnet mask of 255.255.0.0 (select three)
1) 168.16.5.1

2) 129.0.0.1

3) 191.168.2.15

What device is used to create a physical star topology?
Switch
Which of the following are characteristics of coaxial network cable? (select two)
1) It uses two concentric metallic conductors

2) It has a conductor made from copper in the center of the cable

You are setting up a small network in your office with one Windows server and 50 Windows workstation. You want to spend as little time as possible configuring the workstations with IP addressing information. What should you do?
Install the DHCP service on your server
You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use?
Plenum
Which of the following is used on a wireless network to identify the network name?
SSID
Which of the following is true when the DHCP setting is disabled in a wireless network?
Wireless clients must use a static IP address within the correct IP address range to connect to the network
Which of the following IP addresses are Class C addresses? (select three)
1) 223.16.5.0

2) 222.55.0.0

3) 192.15.5.55

Your network follows the 1000Base-T specifications for Gigabit Ethernet. What is the maximum cable segment length allowed?
100 meters
You’ve used your Windows workstation to map a drive to a shared folder on a Windows server. Which protocol was used to access the share?
SMB
Which network type uses light pulses to transmit data?
Fiber optic
Which of the following is the best definition for a LAN?
A network in a small geographic area, like in an office
Which of the following are security protocols for wireless networks? (select two)
1) WEP

2) WPA

What type of network describes a workgroup?
Peer-to-peer network
Which of the following correctly describe the most common format for expressing IPv6 addresses? (select two)
1) Hexadecimal numbers

2) 32 numbers, grouped using colons

Which of the following hardware devices regenerates a signal out all connected ports without examining the frame or packet contents?
Hub
Which of the following recommendations should you follow when placing access points to provide wireless access for users within your company building?
Place access points above where most clients are
Which of the following features is supplied by WPA2 on a wireless network?
Encryption
Which of the following statements accurately describes how a modem works? (select two)
1) It demodulates analog data from a telephone network into digital PC data

2) It modulates digital data from the PC into analog data and transmits it on a telephone network

You have a small network that uses a hub to connect multiple devices. What physical topology is used?
Star
Which type of configuration would you use if you wanted to deploy 802.11n technology to communicate directly between two computers using a wireless connection?
Ad hoc
Which of the following IP addresses belong to the Class A network 114.0.0.0? (select three.) Tip: Assume the network is indicated by the default portion of the IP address
1) 114.0.0.15

2) 114.122.66.12

3) 114.58.12.0

What is the default subnet mask for the IP address 203.111.3.3?
255.255.255.0
What is a major benefit of STP over UTP?
Greater resistance to interference
You recently installed a small office home office wireless router. To avoid security holes and bugs, what should you do to the route?
Update the firmware
You are talking with a customer support technician on the telephone. The technician recommends downloading a particular driver from Internet. When you try to connect to the Internet using your modem, you can’t What is the problem?
You need to hang up
You are designing a wireless network for a client. Your client needs the network to support a data rate of at least 150 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standard will work best in the situation?
802.11n
Which tool would you use in Windows Vista/7 to manage network connections?
Network and Sharing Center
You are a software developer and you are creating a multimedia streaming application. Data will be streamed from your streaming server to streaming clients over IP networks. Which transport protocol should your application use to send data between the clients and the server?
UDP
What protocol is used to send e-mail messages from a mail client to a mail server?
SMTP
A user on your network has been moved to another office down the hall. After the move she calls you complaining that she has only occasional network access through her wireless connection. Which of the following is most likely the case of the problem?
The client system has moved too far away from the access point
You want to implement name resolution on the Linux workstations in your company. Which protocol will you use to do this?
DNS
Which of the following statements about the Dynamic Host Configuration Protocol (DHCP) are true? (select two)
1) It can deliver a DNS server address in addition to the host IP address

2) A workstation must request addressing information from a DHCP server

You are troubleshooting network connections on a Windows workstation and you want to view a list of connections on the computer. How can you do this? (select two)
1) On the Start menu, click Control panel, then click Network and Internet

2) On the Start menu, right-click Network and select Properties

Which IEEE wireless standards specify transmission speeds up to 54 Mbps? (select two)
1) 802.11g

2) 802.11a

Which of the following are advantages of using a domain to manage a network? (select two)
1) Centralized administration

2) Scalability

Which of the following are features of Basic Rate ISDN (BRI)? (select three)
1) Dial-up connection

2) Two data channels

3) One control channel

What type of cabling could be used for an Ethernet 100BaseT (100 Mbps) network? (select two)
1) Cat 6 UTP

2) Cat 5 UTP

Which actions allow you to access the Internet on your laptop via a cellular network?
Install a cellular USB adapter in a open port on the laptop
A customer has called an indicated that he thinks his neighbor is connecting to his wireless access point (AP) to use his high-speed Internet connection. Which of the following will help resolve this issue? (select two)
1) Disable SSID broadcast on the AP

2) Implement WPA2

Which of the following topologies connects each device to a neighboring device?
Ring
Which of the following protocols do e-mail clients use to download messages from a remote mail server?
POP3
Which TCP/IP configuration parameter identifies the router that is used to reach hosts on remote networks?
Default gatway
Which of the following are good reasons to enable NAT?
To translate between Internet IP addresses and the IP addresses on your private network
Which of the following LAN devices receives a signal on one port, and the forwards that signal only to the port where the destination device is connected?
Switch
Which of the following is a valid IP address? (select two)
1) 2.2.2.2

2) 172.16.1.26

To access the Internet through the Publicly Switched Telephone Network (PSTN), what kind of connectivity device must you use?
Modem
Which of the following printer types is considered an impact printer?
Dot matrix
Which printer permission would you assign to a user so that she can pause the printer?
Manage this printer
You have just installed a maintenance kit in your laser printer. What should you do next?
Reset the page count
Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
Primary corona
Which printer management component would you use to view the drivers used by a printer?
Printer properties
A user receives printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem?
The user is using an incorrect printer driver
Which of the following are printer languages? (select three)
1) PCL

2) PostScript

3) Escape codes

Which component in a laser printer charges the paper to attract toner?
Secondary corona
You have a 64-bit Windows 7 workstation with three shared printers. You want to add drivers for 32-bit versions of the operating system. Which method would you choose to add the drivers with the least amount of effort?
Add the drivers to your print server in Print Management
Which of the following printers would produce the highest print quality?
600 DPI
You have a workstation runnning Windows 7, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running the 32-bit versions of Windows report that they can’t install the driver for the shares printer. Users running a 64-bit version of Windows do not have any problems. What could you do to fix this problem? (select two)
1) Manually install the correct driver on each computer that is having a problem

2) On your computer, add the X86 drivers

Which type of printer uses lasers and electrical charges to transfer images to paper?
Laser
You’ve just set up a color laser printer on a customer’s Windows workstation. You’ve connected it to the workstation using a USB cable and have loaded the appropriate drivers. What should you do next? (select two)
1) Edit the printer properties to configure paper tray and other device-specific settings

2) Verify that it is working correctly by printing a test page

Which connector is most commonly used by modern printers to connect to a desktop PC system?
USB
For the past several days, the print jobs from the ink jet printer are missing colors and leaving gaps. What should you do to resolve the problem?
Use the automatic cleaning feature
Which component in a laser printer applies toner to the drum, causing the toner to stick to the charges areas on the drum?
Developing roller
Which of the following would be a good reason to NOT recommend a solid ink printer?
The user has a surplus of toner cartridges and would like a printer that can be used with these
You want to make a printer on a Windows workstation available only between certain hours. Which path would you use to edit this setting?
In Devices and Printers, right-click the printer object and select Printer Properties. Use the Advanced Tab
On the main network printer, another user’s print job has stalled. You try to delete the job, but you can’t. What is the reason why you can’t delete the print job?
You do not have the Manage documents permission
A dot matrix printer is printing faintly after replacing the print head. What should you do?
Check the gap between the printer head and the paper
Which type of printer uses an inked ribbon?
Dot matrix
You’re troubleshooting an older laser printer that is creating ‘accordion jams’ where the paper is crumpled as it exits the printer moving into the output tray. What can you do to fix this problem?
Install a maintenance kit
Which of the following paper types should NOT be used in inkjet printers?
Very glossy paper
You replaced the print cartridge on an inkjet printer. What should you do next?
Calibrate the printer
Which type of printer has the poorest print quality because the image is created using fairly large dots?
Dot matrix
You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers, what should you do next?
Edit the printer properties to configure device-specific settings
Which of the following problems is common for dot matrix printers?
Paper scraps are caught in the feet mechanism
Which type of printer boils the ink in its print head to print?
Thermal inkjet (bubble jet)
A customer has called to complain that the colors in photos she has printed on the color inkjet printer your store sold her don’t match the colors in the originals. Assuming the customer is using a Windows workstation, what should you do to resolve the issue? (select two)
1) Use the Color Management tab of the printer device to adjust the driver’s color settings

2) Download and install the latest printer drivers

You’re conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?
Use an anti-static vacuum
Which type of printer uses a drum, plastic toner, and fuser to create a printed page?
Laser
Which of the following methods can you use to connect your printer to an Ethernet network? (select two)
1) Add an Ethernet network card to your printer

2) Connect your printer to an external print server device that is connected to the network

Which of the following is an advantage of connecting a printer to a network?
Multiple users can print to the same printer
Why would you recommend a dye sublimation printer?
When print jobs are detailed photographic reproductions
Which of the following components are found in dot matrix printers? (select two)
1) Tractor feed

2) Platen

You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part, carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?
Impact
Which term refers to the portion of the HDD where print jobs are stored before going to the print device?
Print queue
You’re responsible for ordering consumables for your organization’s printers. These printers are heavily utilized by your users who demand the utmost in reliability. Which of the following would be the best option when ordering new toner for these printers?
Toner cartridges recommended by the printer manufacturer
Which printer management components would you use to view the port used by a printer? (select two)
1) Print server properties

2) Printer properties

You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 7 PC to the device. How can you connect the device to the PC? (select two)
1) USB cable

2) Wi-Fi wireless connection

You use productivity apps on your iPad tablet device while traveling between client sites. You’re concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do? (select two)
1) Enable the Erase Data option

2) Disable the Simple Passcode Option

Which component within a tablet device measures acceleration horizontally and vertically at the same time?
Gyroscope
Which mobile device architecture is used by Apple iPad devices running the iOS operating system?
ARM
Which feature allows a tablet to recognize multiple finger touches at the same time?
Multi-touch
You currently use the Thunderbird e-mail client on your desktop PC. You use it to connect to an e-mail server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad and want to configure its Mail app to connect to your e-mail server. Can you do this?
Yes, you can configure the Mail app on an iPad to connect to an e-mail server using the IMAP and SMTP protocols
Which of the following security solutions would prevent a user from reading a file which she did not create?
EFS
You are a security consultant and an organization has hired you to review their security measures. They are chiefly concerned that they could become victim of a social engineering attack. What should you recommend they do to mitigate the risk?
Teach users how to recognize and respond to social engineering attacks
One of the Windows 7 workstations you manage has three user accounts defined on it. Two of the users are limited users while the third (your account) is an administrative user. Each limited and administrative user has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other’s files. What else could you do to increase the security of this system? (select two)
1) Disable autorun on the system

2) Set a screensaver password

A small business named BigBikes, Inc. has hired you to evaluate their wireless network security practices. As you analyze their facility, you note the following:

* They use an 802.11a wireless network
* The wireless network SSID is set to BWLAN
* The wireless network uses WPA2 with AES security
* Omni-directional access points are positioned around the periphery of the building

Based on this information, what should you recommend your client do to increase their wireless network security?

Implement directional access points
Which of the following is the process of fixing problems detected by anti-virus software so that the computer is restored to its original state?
Remediation
You have purchased new computers and will be disposing of your old computers. Instead of recycling the computers, you decide to resell them by placing an ad on the internet. These computers were previously used for storing sensitive information. What should you do prior to getting rid of the computers?
Use data wiping software to clear the HDDs
What is the best countermeasure against social engineering?
User awareness training
Which of the following are biometric devices? (select two)
1) Retina scanner

2) Face scanner

What is the main difference between a worm and a virus?
A worm can replicate itself and does not need a host for distribution
A user is trying to log into her notebook computer. She enters the correct password for her user account, but the system won’t let her authenticate, claiming the wrong password has been entered. What’s causing the problem?
She has turned Num Lock on causing the numbers to be sent from the keyboard instead of letters
To access your company’s internal network from home, you use Secure Shell (SSH). The administrator has recently implemented a firewall at the network perimeter and disabled as many ports as possible. Which port needs to remain open so you can still work from home?
22
You are responsible for disposing of several old workstations formerly used by accountants in your organization’s Finance department. Before being shipped to a computer recycler, you decide to make sure any old data on the HDDs is erased. To do this, you use the Windows XP Installation CDs that came with these systems to delete all partitions from the HDDs. Have you properly prepared these systems for disposal?
No, you should use disk wiping software to fully erase the drives
You are configuring a network firewall to allow SMTP outbound e-mail traffic, and POP3 inbound e-mail traffic. Which of the following IP ports should you open on the firewall? (select two)
1) 25

2) 110

You are configuring the local security policy of a Windows system. You want to prevent users from reusing old passwords. You also want to force them to use a new password for at least 5 days before changing it again. Which policies should you configure? (select two)
1) Enforce password history

2) Minimum password age

Which of the following best describes spyware?
It monitors the actions you take on your machine and sends the information back to its originating source
Which of the following are common forms of social engineering attack?
Hoax virus information e-mails
A small business named Widgets, Inc. has hired you to evaluate their wireless network security practices. As you analyze their facility, you note the following using a wireless network locator device:

* They use an 802.11n wireless network
* The wireless network is broadcasting an SSID of Linksys
* The wireless network uses WPA2 with AES security
* Directional access points are positioned around the periphery of the building

Based on this information, what should you recommend you client do to increase their wireless network security ? (select two)

1) Disable SSID broadcast

2) Change the SSID to something other than the default

A user reports that her machine is behaving erratically. She suspects something is wrong because lately a firewall alert keeps indicating programs are trying to access the Internet, and several files have disappeared or have been renamed. What do you suspect is causing these problems?
Malware infection
You have installed anti-malware software that checks for viruses in e-mail attachments. You configure the software to quarantine any files with problems. You receive an e-mail with an important attachment, but the attachment is not there. Instead, you see a message that the file has been quarantined by the anti-malware software. What has happened to the file?
It has been moved to a folder on your computer
One of the Windows 7 workstations you manage has four user accounts defines on it. Two of the users are limited users while the third (your account) is an administrative user. The fourth account is the Guest user account, which has been enabled to allow management employees convenient workstation access. Each limited and administrative user has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other’s files. Autorun has been disabled on the system. What should you do to increase security of this system?
Disable the Guest account
You want to be able to access your home computer using Remove Desktop while traveling. You enable Remote Desktop, but you find that you cannot access your computer from outside of your home network. What should you do?
Open the firewall port from the Remote Desktop program
While trying to log on, a user accidentally typed the wrong password three times, and now the system tells him that he can’t log on because of too many incorrect passwords. He still remembers his password, but just typed it wrong. He needs access as quickly as possible. What should you do?
Unlock the account
Which of the following is an example of a strong password?
a8bT11$yi
Several users have forwarded you an e-mail stating that your computer company’s health insurance provider has just launched a new web site for all employees. To access he site they are told in the e-mail to click a link and provide their personal information. Upon investigation, you discover that your company’s health insurance provider did not send this e-mail. What kind of attack just occurred?
Phishing
You have 5 salespersons who work out of your office and who frequently leave their laptops laying on their desk in their cubicles. You are concerned that someone might walk by and take one of these laptops. Which of the following is the best protection to implement to address your concerns?
Use cable locks to chain the laptops to the desks
What is the program that appears to be a legitimate application, utility, game, or screensaver and that performs malicious activities surreptitiously?
Trojan horse
You are a security consultant and have been hired to evaluate an organization’s physical security practices. All employees must pass through a locked door to enter the main work area. Access is restricted using a biometric fingerprint lock. A receptionist is located next to the locked door in the reception area. She uses an iPad application to log any security events that may occur. She also uses her iPad to complete work tasks as assigned by the organization’s CEO. Network jacks are provided in the reception area such that employees and vendors can easily access the company network for work-related purposes. Users within the secured work area have been trained to lock their workstations if they will be leaving them for any period of time. What recommendations would you make to this organization to increase their security? (select two)
1) Disable the network jacks in the reception area

2) Train the receptionist to keep her iPad in a locked drawer when not in use

You have just installed anti-virus software on all computers in your company network. Which additional actions should you take to help protect systems from malicious software? (select two)
1) Train users to scan removable storage devices before copying files

2) Train users to update the virus definition files frequently

Which of the following is a hardware device that contains identification information and which can be used to control building access or computer logon?
Smart card
Which type of biometric authentication uses the ridges of your skin?
Fingerprint
Which of the following could easily result in a mailbox being so full that messages can’t be received?
Spam
Which of the following wireless security methods uses a common shared key configured on the wireless access point and all wireless clients?
WEP, WPA Personal, and WPA2 Personal
What are the most common means of virus distribution? (select two)
1) Malicious web sites

2) E-mail

Which of the following protocols establish a secure connection and encrypt data for a VPN? (select three)
1) PPTP

2) L2TP

3) IPSec

What is the key characteristic of a worm?
A worm can replicate itself and spread to other systems
What are examples of a strong password? (select two)
1) il0ve2EatIceCr3am

2) TuxP3nguinsRn0v3l

Which of the following is the best device to deploy to protect your private network from a public untrusted network?
Firewall
Which of the following actions taken directly improves system security on Windows systems? (select two)
1) Install anti-virus software

2) Enable the Windows firewall

Which security practice is an example of the Principle of Least Privilege?
All users on a Windows workstation are limited users except for one user who is responsible for maintaining the system
You are configuring the local security policy of a Windows system. You want to require users to create passwords that are at least 10 characters long. You also want to prevent logon after three unsuccessful logon attempts. Which policies should you configure? (select two)
1) Account lockout threshold

2) Minimum password length

While browsing the Internet, you notice that the browser display pop-ups that are targeted towards recent keyboard searches you have performed. What is this an example of?
Adware
Which of the following forms of networking is highly susceptible to eavesdropping (data interception) and must be secured accordingly?
Wireless
A user reports that his machine will no longer boot properly. After asking several questions to determine the problem, you suspect the user unknowingly downloaded malware from the Internet, and that the malware corrupted the boot block. Based on your suspicions , what actions could you take to correct the problem? (select two)
1) Boot from the Windows 7 installation DVD and use the Recovery Environment to run a startup repair

2) Reimagine the machine

Which of the following provides security for wireless networks?
WPA2
In which of the following situations should you install a firewall?
You want to restrict Internet users from accessing private data on your network
You have a computer that runs Windows 7. Where would you go to check if the system can recognize and use any installed anti-virus software?
Security Center
You need to enable a screen saver password on the Windows 7 workstations in your organization. Which Control Panel option should you use to do this?
Personalization
You manage two computers with the following user accounts:

* Wrk1 has user accounts Mary and Admin. The Mary account does not have a password set; the Admin account does.
* Wrk2 has user accounts Mary and Julia. The Mary account has a password set; the Julia account does not

You are working from Wrk2 and would like to access a shared folder on Wrk1. What credentials should you use to access the shared folder?

Type Admin for the user and specify the password
While running a full system scan using your anti-virus program, three files have been identified as possible problems. You want to keep the files untouched so you can examine them later. However, you want to make sure the files do not do any harm on your computer. What actions should you take?
Quarantine the files
You’ve just received an e-mail message that indicates a new serious malicious code threat is ravaging across the Internet. The message contains detailed information about the threat, its source code, and the damage it can inflict. The message states that you can easily detect whether or not you have already been a victim of this threat by the presence of the three files in WindowsSystem32 folder. As a countermeasure, the message suggests that you delete these three files from your system to prevent further spread of the threat. What should your first action based on this message be?
Verify the information on well-known malicious code threat management web sites
You are configuring a firewall to allow access to a server hosted on the demilitarized zone of your network. You open IP ports 80, 25, 110 and 143. Assuming that no other ports on the firewall need to be configured to provide access, what applications are most likely to be hosted on the server?
Web server, e-mail server
After installing some software a few days ago, your DVD drive tray randomly began to open and close. Today, you were called into your boss’s office to discuss why you are calling 900 numbers while at work. Which type of malware would create these symptoms?
Grayware
If your anti-virus software does not detect and remove a virus, what should you try first?
Update your virus detection software
Which of the following is not a form of biometrics?
Token device
To tightly control the anti-malware settings on your computer, you elect to update the signature file manually. Even though you vigilantly update the signature file, the machine becomes infected with a new type of malware. Which of the following actions would best prevent this scenario from occurring again?
Configure the software to automatically download the virus definition files as soon as they become available
You have a set of DVD-RW discs that have been used to archive files for your latest development project. You need to dispose of the discs. Which of the following methods should you use to best prevent extracting data from the discs?
Shredding
You have installed anti-malware software on a computer that only you use. You want to protect the computer from files that you download from the Internet. What should you do next time to make sure that there aren’t any existing files on your system that are infected?
Run a full scan
Which type of malicious activity can be described as numerous unwanted and unsolicited e-mail messages sent to a wide range of victims?
Spamming
Your organization is frequently visited by sales reps. While on-site, they frequently plug their notebook systems into any available wall jack, hoping to get Internet connectivity. You are concerned that allowing them to do this could result i the spread of malware throughout your network. What should you do? (select two)
1) Implement MAC address filtering

2) Implement static UP addressing

What is a cookie?
A file saved on your HDD that tracks web site preferences and use
Which TCP/IP protocol is a secure form of HTTP and uses SSL as a sublayer for security?
HTTPS
Which of the following is the most common form of authentication?
Username and password
Which of the following security measures is a form of Biometrics?
Fingerprint scanner
Which of the following actions adds new features and fixes bugs for anti-malware software?
Updating the anti-malware engine
An intruder waits near an organization’s secured entrance until an employee approaches the entrance and unlocks it with a security badge. The intruder falls in line behind the employee, who assumes the intruder is another employee and holds the door open for her. What kind of attack just occurred?
Tailgating
You discover that a system on your network has been infected with a worm. What is the best way to prevent the spread of the worm to other systems while you work on removing the worm?
Quarantine the computer
Which of the following is a form of attack that tricks victims into providing confidential information, such as identify information or logon credentials, through e-mails ow Web sites that impersonate an online entity that the victim trusts, such as a financial institution or well known e-commerce site?
Phishing
You have installed anti-virus software on computers at your business. Within a few days, however, you notice that one computer has a virus. When you question the user, she says she did install some software a few days ago, but it was supposed to be a file compression utility. She admits she did not scan the file before running it. What should you add to your security measures to help prevent this from happening again?
User awareness training
Which of the following is a firewall function?
Packet filtering
What do biometrics use to perform authentication to identify?
Human characteristics
Your anti-virus software has detected malware on your system. However, the anti-virus software is unable to remove it, and when you try to delete the files, you can’t because they are in use. What should you try first?
Boot into Safe Mode and try removing the malware
Your client has hired you to evaluate their wired network security posture. As you tour their facility, you note the following:

* Server systems are kept in a locked server room
* User accounts on desktop systems have strong passwords assigned
* A locked door is used to control access to the work area. Users must use ID badges to enter the area
* Users connect their personal mobile devices to their computers using USB cables
* Users work in three 8-hour shifts per day. Each computer is shared by three users. Each user has a limited account on the computer they use

Based on this information, what should you recommend your client do to increase security?

Disable the USB ports on the user’s workstations
What is the common name for a program that has no useful purpose, but attempts to spread itself to other systems and often damages resources on the systems where it is found?
Virus
To increase security on your company’s internal network, the administrator has disabled as many ports as possible. Now, however, though you can browse the Internet, you are unable to perform secure credit card transactions. Which port needs to be enabled to allow secure transactions?
443
You want a security solution that protects the entire HDD, preventing access even when it is moved to another system. Which solution would you choose?
BitLocker
Which of the following are examples of social engineering? (select two)
1) Dumpster diving

2) Shoulder surfing

Which of the following security measures encrypts the entire contents of a HDD?
DriveLock
Following Windows installation, you enabled the built-in Administrative account. You remove the password for this account. You enable Remote Desktop on your computer using the default settings. From home, you try to access your computer using Remote Desktop using the Administrator account, but you are unable to log on. What should you do?
Configure a password for the Administrator account
Which option in Control Panel is used to review your Windows 7 computer’s status and resolve issues?
Action center
You have a file which you would like other users to see, but not modify. Which file attribute should you use?
R, or Read
Which installation method is best for large numbers of computers with the same hardware configuration?
Disk image
Which of the following is true about primary partitions?
The active partition must be a primary partition
You have just purchased a new computer that runs Windows 7. You would like to transfer all of the applications and user data from your old computer running Windows XP to the new computer. How can you do this with the least amount of effort?
Run Windows Easy Transfer on the old computer and the new computer. Reinstall any applications
Which of the following terms describes a Windows OS patch that corrects a specific problem and is released on a short-term, periodic basis (typically monthly)?
Hotfix
Which of the following permissions are NOT available when sharing a folder on a Windows 7 workstation? (select two)
1) Write
2) Modify
What is required to control access to the file system using file and folder permissions on a Windows-based computer?
NTFS-formatted partition
Which of the following paths opens the Computer Management tool? (select two)
1) On the Start menu, right-click Computer and select Manage

2) In the Control Panel, open Administrative Tools, then double-click the Computer Management icon

Which tool would you use to adjust the operation of virtual memory in Windows Vista or Windows 7?
Advanced System Settings in Control Panel
Which of the following Windows utilities would you use to realign the file structure on the disk to optimize performance?
Defrag
Which tool can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?
Region and Language
Where are fonts stored on a Windows 7 system?
%systemroot%Fonts
You’re formatting a newly-installed HDD with Disk Management and are at the point where you need to select the type of file system to be used. Which of the following scenarios would require setting the FAT32 file system?
You need the disk to be backwards-compatible with older versions of Windows
You have added two new HDDs to a Windows computer. The disks are configured as basic disks. Which of the following could be configured on these disks? (select two)
1) Primary Partitions

2) Extended partitions with logical drives

A VPN is used primarily for what purpose?
Support secured communications over an untrusted network
Which of the following file extension types can be ran from the command prompt? (select three)
1) .exe

2) .bat

3) .com

Which command would you use to have a workstation stop using an IP address that it obtained from a DHCP server?
IPconfig /release
Don is an accountant in the Finance department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don received permission to download a steamlined version of the software which requires a local installation. After downloading, Don tried to install the application, but the OS will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don’s machine and installed the application without issue. Which of the following is the most likely reason Don could not install the application?
Insufficient permissions
You want to upgrade your Windows Vista computer to Windows 7 Home Premium. You want to keep your personal settings intact and complete the upgrade as quickly as possible. You purchase an upgrade version of Windows and perform an in-place upgrade. What should you do next?
Make sure that all applications run correctly
Examine the following output:

4 22 ms 21 ms 22 ms bb.ispxy.com [154.11.10.62]
5 39 ms 39 ms 65 ms bb.ispxy.com [154.11.12.11]
6 40 ms….
7 51 ms…
8 75 ms…

Which command produced this output?

Tracert
Which command lets you delete subdirectories in addition to files in the current directory?
rd /s
You need to install a 32-bit application on a 32-bit version of Windows. Where is the default directory where the application will be installed?
%systemroot%Program Files
On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?
Processes
You have a folder on your Windows 7 computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report they can open the files, but cannot modify any of the files. What should you do?
Modify the NTFS permissions on the folder
You have an application that you would like to run every Monday at 3 p.m. on your Windows 7 workstation. Which tool would you use to configure the application to run automatically?
Task Scheduler
You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 7. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 7. You have checked the application vendor’s web site but there is no update available. What should you try next to run the application? (select two)
1) Run the application in compatibility mode

2) Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs

Under what conditions should you choose exFAT over FAT32? (select two)
1) When formatting removable flash drives

2) When creating a volume over 32 GB in size

Which of the following Windows versions uses User Account Control to protect the computer from unauthorized changes?
Windows Vista and Windows 7
Which Windows component can be used to display information such as weather forecasts, time, and news headlines on the desktop?
Gadgets
Your computer currently runs Windows XP Professional. You notice that a friend is using a different version of Windows. In addition to the running programs being shown along the bottom of the screen, you watch her launch several programs using icons from this same location. You want to configure your computer so you can also launch programs from icons along the bottom of the screen. What should you do?
Upgrade your computer to Windows 7. Pin programs to the Taskbar
On a Windows system, which of the following is true of using groups?
User accounts are made members of a group. Group members have the access rights assigned to the group
Your computer has a single core processor that supports hyper-threading. In Windows, how can you verify whether hyper-threading has been enabled?
Task Manager will show CPU utilization graphs for two processors
You are working as a desktop technician for a small company. You recently bought a new desktop computer with 6 GB RAM and a video card with 512 MB of memory. You want to install Windows 7. You need to use the edition of Windows 7 that will use the full 6 GB of available RAM. What should you do?
Install Windows 7 64-bit Enterprise edition
You need to install a 32-bit application on a 64-bit version of Windows. Where is the default directory where the application will be installed?
%systemroot%Program Files (x86)
The D: drive in your computer has been formatted with NTFS. The Mary user account has been assigned the following permissions:

* Allow Full Control to the D:Reports folder
* Deny Full Control to the D:Sales folder
* Deny Full Control to the D:Reports2010Rorts.doc file
* Allow Full Control to the D:Sales2010sales.doc file

What effective permissions does Mary have to both files?

Deny Full Control to both
The sales engineers in your organization use virtual machines to model deployments in the lab prior to actually implementing them in your customers’ physical environments. You are concerned that a malicious insider could gain access to the sensitive data on these virtual machines. What should you do? (select two)
1) Disable the USB ports on the hypervisor hosts

2) Use file and folder permissions to restrict access to the virtual HDD files

You have a Windows XP system with a single DHH configured as a basic disk with a single parition formatted with FAT32. The disk is running out of free space and you need to add additional space to it. You install a new HDD and start Disk Management. Which of the following are required tasks to add space to the existing volume? (select two)
1) Create an empty folder on the C: drive

2) Run the convert command

Which Windows component lets you modify system parameters in the registry using a GUI interface?
Control Panel
You have a computer that runs Windows XP Professional. You would like to upgrade the computer to Windows 7. Before doing the upgrade, you want to verify that the computer meets the hardware and software requirements for Windows 7. Which tool should you use?
Upgrade Advisor for Windows 7
You have a Windows 7 computer connected to a small network that is not part of a domain. You want to see the computers and printers on the network. Which feature would you use?
HomeGroup
You manage a Windows 7 system. You need to create a user account that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer. This user should be a member of which group?
Users
You want to upgrade your Windows XP Professional computer to Windows 7 Professional (32-bit). You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 2.2 GHz processor, an 8 GB solid state drive, and a video adapter with 256 MB RAM and DirectX 9 supported. What should you do to ensure that you have a successful installation?
Install a larger solid state drive or HDD
You would like to control Internet access based on users, time of day, and Web sites visited. How can you do this?
Install a proxy server. Allow Internet access only through the proxy server
What does the /a switch used with the copy command indicate?
That the file is an ASCII text file
Aero is a feature of which Windows versions and editions?
Windows 7 Home, Professional, Ultimate, and Enterprise
Examine the following output:

Reply from 64.78.193.84: bytes=32 time=86ms TTL=115
Reply from 64.78.193.84: bytes=32 time=86ms TTL=115
Reply from 64.78.193.84: bytes=32 time=86ms TTL=115
Reply from 64.78.193.84: bytes=32 time=86ms TTL=115

What utility produced this output?

Ping
You have an application that compresses videos used in your online business. You want to make sure that the application continues to run in the background, even if you open other applications. How can you adjust the amount of attention given to that application?
Use Task Manager to modify the process priority
Which of the following OSes uses C:Usersusername as the default directory for user files? (select two)
1) Windows Vista

2) Windows 7

Which option used with the copy command makes sure that all copied files are written correctly after they have been copied?
/v
You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application that is causing the problem, but you just can’t understand what he might be doing. What should you do?
Establish a Remote Assistance connection and watch what the user is doing
Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installations?
User Account Control (UAC)
You have a computer where a removable HDD has been formatted with NTFS. You want the drive to use FAT32 to be compatible with more OSes. The drive is currently configured using drive letter D:. What should you do?
Back up the data on the D: drive. Reformat the D: drive using FAT32. Restore the data.
You remove a HDD from a Windows 7 system and put it in another system that is running Windows 98. You are unable to read the disk. What is most likely the problem?
Windows 98 does not support NTFS
You want to upgrade your Windows XP Professional computer to Windows 7 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 1 GHz processor, a 32 GB solid state drive, and a video adapter with 128 MB RAM and DirectX 9 support. You want to install the 64-bit version of Windows 7. What should you do?
Add more memory
To protect your Windows 7 system, you’ve used System Restore to automatically protect your system using restore points. Will this adequately protect your data?
No, you need to create a backup of your user data as well
While troubleshooting a network connection, you decide to use the ping command. Which switch allows for a continuous ping?
-t
You want to combine storage space from two different HDDs into a single logical storage unit on your Windows computer. What should you do?
Use dynamic disks and a spanned volume
Which of the following statements are true regarding administrative shares? (select two)
1) By default, Windows automatically creates an administrative share for every volume

2) To connect to an administrative share, you must use the UNC path

You have a Windows 7 computer shared by three users. Files that are used by all users are stored on the D: drive in folders. The users that have created hundreds of files on this drive are having a hard time finding the files they need. Which feature can you configure to improve access for users?
Configure indexing to include the D: drive
You want to install Windows 7 on a mirrored disk array. You run the motherboard disk configuration utility and create the RAID1 array, then configure the BIOS to boot from the installation disc. The Windows 7 installation runs but does not detect the RAID array. What should you do?
During the install, browse to and select the appropriate driver for your RAID controller when prompted where you want to install Windows
You manage a Windows 7 system. You want to view information about all of the programs running on your system and sort each program based on the amount of memory and CPU that the program uses. Which tool would you use?
Performance Monitor
Susan in accounting has left the company and been replaced by Manuel. You create a user account for Manuel on Susan’s computer. Manuel calls you and says that he can’t open a specific file on the computer. Which of the following will most likely correct the problem?
Make Manuel the owner of the file
You want to set the encryption attribute for the C:payroll.xls file. What should you do?
Edit the properties of the file in Windows Explorer
A user calls to report a problem. She is trying to install an application on a Windows 7 system, but cannot. In the past, she installed applications on her Windows XP system without an issues. She has always been a member of the Power Users group. What do you suspect is causing the installation issue?
Her group membership denies program installation on this OS
If you want to boot from a HDD, what must it have?
Active partition
Which term refers to a software implementation of a computer system that executes programs like a physical machine as a self-contained and autonomous system?
Virtual machine
Where is Disk Management located within Windows?
Computer Management
Which partition type identified the partition as one that holds the boot loader program used to start the OS?
Active
In which of the following situations would driver rollback be the best tool to use?
You recently installed a new video driver and now the system behaves erratically
You need to configure when Windows updates are checked for and downloaded from Microsoft’s update servers on a Windows 7 system. Which option in Control Panel should you use to do this?
System and Security
Which utility lets you customize which files are processed at startup on Windows 7 systems?
MSconfig
Your computer has a single HDD with a single volume by the C: drive. You have previously upgraded the disk to a dynamic disk. The disk has run out of disk space. You need to add more space to the C: volume. You add a new HDD to the computer. What should you do to add space to the C: drive?
Create a mount point using space on the second disk
Which parameters of virtual memory can you control on a Windows workstation? (select two)
1) Maximum size of the paging file

2) Location of the paging file

You have a workstation running Windows Vista Business that you would like to upgrade to Windows 7 Ultimate. You want to perform the upgrade with the least amount of effort and cost. What should you do?
Purchase an upgrade version of Windows 7; perform an in-place upgrade
You need to install a 32-bit application on a 64-bit version of Windows 7. Where is the default directory where the application will be installed?
%systemdrive%Program Files (x86)
You have a HDD that has a single primary partition and has been assigned D: as the letter. Which tool would you use to configure the drive to use the FAT32 file system?
Format
A user needs to copy a file from an NTFS partition to a FAT32 partition. The file has NTFS permissions and the folder attributes: Read only (R) and Encryption. When the folder is copied, which of the following is true?
The R attribute is retained on the file
You connect your computer to a wireless network available at the local library. You find that you can access all Web sites you want on the Internet except for two. What might be causing the problem?
A proxy server is blocking access to the Web site
Which of the following is a characteristic of extended partitions?
They are subdivided into logical drives
Aero is a feature of which Windows version(s)?
Windows Vista and Windows 7
You have been asked to install Windows 7 on 10 different computers for a new branch office your company is setting up. The computers have been purchased from different companies and have different hardware. Which method should you use to reduce the installation time and the effort you need to spend?
Unattended
You are getting ready to upgrade your Windows Vista system to Windows 7. You want to make sure that everything in your current system is compatible with Windows 7. Which of the following is the best method for accomplishing this?
Download and install the Windows 7 Upgrade Advisor
How do you set file attributes? (select two)
1) Right-click the file, then select properties

2) Use the attrib command

Which of the following extensions identifies a program packaged for use by Windows Installer?
.msi
Two employees cannot access anything outside of the local network, but can still access internal files on other internal subnets. Other employees are not experiencing the same problem. You suspect the issue may have something to do with the proxy server on your network and the settings in Internet Explorer. What should you do?
Identify the proxy server name and port number in Internet Options
Your computer seems to be running slow. In particular, you notice that the HDD activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren’t saving large files. What should you do?
Add more memory
You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All other users must not be able to view or modify the files in the folder. What should you do? (select two)
1) Place the files on an NTFS partition

2) Configure both share and NTFS permissions

You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?
attrib +r -h
What does the following command do? attrib +s +r -a myfile.dll
Adds the System file attribute, adds the Read-only attribute, and removes the Archive attribute to the file myfile.dll
You manage a Windows 7 system. You want to view information about your computer including the CPU utilization percentage and information about disk read operations. Which tools could you use to do this? (select two)
1) Performance Monitor

2) Task Manager

What is the effect on your system when you run Disk Defragmenter?
Speeds up disk I/O performance
You manage two folders in your computer as follows:

* C:Confidential
* D:PublicReports

Both the C: and D: drives are formatted with the NTFS file system. In the C:Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group:

* Reports.doc
* Costs.doc

The D: drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions:

* Move Reports.doc from C:Confidentials to D:PublicReports
* Copy Costs.doc from C:Confidential to D:PublicReports

What permissions do members of the Users group have to these two files in the D:PublicReports folder?

Allow Full Control to both
You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which tool would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?
Region and Language in Control Panel
A customer complains of a slowly-operating Windows system. In researching the problem, you notice that the computer’s HDD light stays illuminated for long periods of time as more applications are loaded. To speed up the computer, which of the following components should you consider upgrading?
Memory
You want to make sure that you always have the latest patches installed for an order entry application created by DataComLink corperation. What should you do?
Check the DataComLink Web site regularly for patches and updates to the software
Bob is a member of the Accounting group. The Accounting group has been granted the Read and Write NTFS permissions to the WeeklyReport.xls file. Bob is attempting to access the report through a share with the Full Control permission assigned to the Everyone group/ Which of the following statements correctly describes Bob’s ability to access the WeeklyReport.xls file?
Bob can open, read, and write changes to the file
You are a desktop technician for a small company and recently installed Windows 7 on an older workstation. Once complete, you notice that the Flip 3D feature is not available. You need to enable Flip 3D. What should you do?
Install a video card that supports Aero
Which Windows version(s) use Libraries to logically group files?
Windows 7
The D: drive in your computer has been formatted with NTFS. The Sales group on your computer has been given Allow Full Control to the D:Sales folder. The Mary user account is a member of the Sales group. How can you prevent Mary from accessing the D:Sales2010sales.doc file without affecting any other files in that folder and without affecting the abilities of any other users?
Edit the properties for the file; assign Mary the Deny Full Control permissions
You need to install a 32-bit application on a 32-bit version of Windows Vista. Where is the default directory where the application will be installed?
%systemdrive%Program Files
Which of the following network services or protocols uses TCP/IP port 22?
SSH
Which term describes the layer of software that resides between the virtual OS and the physical hardware it is running on in a visualization environment?
Hypervisor
Your supervisor recently purchased 100 new licenses to upgrade the Windows Vista systems in your organization’s Accounting department to Windows 7. She received a single installation disc with the licenses. She has tasked you with deploying Windows 7 on these systems. Which of the following would be the best installation method to use?
Use a network installation
You are preparing for an installation of 64-bit Windows 7 on a computer that is currently running a 64-bit version of Windows Vista. You perform a hardware inventory on the computer and note the following:

*Processor = 2.0 GHz
* Free HDD space: = 200 GB
* RAM = 1 GB
* DVD drive = 18x
* 100 Mbps NIC

You need to prepare this computer to ensure that it meets the minimum hardware requirements of Windows 7. What should you do?

Upgrade to at least 2 GB of RAM
You manage the desktop computers at your company. You are in charge of 100 computers, all of which run Windows XP. You want to upgrade all computers to Windows 7. Prior to the upgrade, you need to verify the compatibility of each computer with Windows 7. You want to gather the necessary information as quickly as possible. What should you do?
Use the Microsoft Assessment and Planning Toolkit (MAP)
Which system utility would you use to troubleshoot hardware devices, examine and control the resources by specific devices, and install update device drivers?
Device Manager
Which Windows version(s) include the following features: Flip 3D, Gadgets, Snap, and Peek?
Windows 7
You recently purchased a new computer running Windows 7 for your company’s graphic designer. The graphic designer needs his design fonts removed from his old Windows 2000 computer and placed on his new computer. Assuming the default directories were used during installation for both systems, which action is correct?
Copy the fonts from C:WinntFonts to C:WindowsFonts
Which of the following items are likely to be displayed in the Notification Area of a computer running the Windows OS?
1) Volume Control

2) The current time

You have just installed a new keyboard that includes special programmable buttons. You installed the custom driver that came with the keyboard. Now you want to configure what the special keyboard buttons do. Which Windows utility would most likely let you manage these settings?
Control Panel
Which of the following file extensions indicate a program file type? (select two)
1) .exe

2) .com

You have physically installed a new HDD in your computer, configured the disk in the BIOS using the CMOS setup program, and partitioned the disk. You try to access the HDD in Windows Explorer, but get an error message. Which utility will you most likely use to resolve the problem?
Format
Which of the following remote access mechanisms in Windows lets you watch what a user is doing and, if necessary, take control of the user’s desktop to perform configuration tasks?
Remote Assistance
You have a computer running the original version of Windows Vista. You would like to take advantage of several new features available in SP2. How can you do this?
Download and install SP1, then download and install SP2
Which disk types does Windows support? (select two)
1) Basic

2) Dynamic

Even if you perform regular backups, what must be done to ensure that you are protected against data loss?
Regularly test restoration procedures
If a folder exists on an NTFS partition, what is the minimum permission needed by a user to set any security permissions on a folder?
Full Control
What is the purpose of the Services snap-in?
View and manage software processes running in the background
You work in an office that uses Linux and Windows servers. The network uses the IP protocol. You are sitting at a Windows workstation and an application you are using is unable to connect to a Windows server named FileSvr2. Which commands can you use to test network connectivity between your workstation and the server? (select two)
1) Ping

2) Traceroute

you have a computer with a 64-bit processor that runs the 32-bit version of Windows Vista, Business edition. You would like to upgrade to the 64-bit version of Windows 7 Professional. You want to perform the upgrade with the least amount of effort possible. Which of the following are required? (select two)
1) Get 64-bit drivers for all hardware

2) Perform a clean installation

You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?
Ipconfig /all
You’re about to begin an upgrade of a Windows Vista workstation to Windows 7. What should you do before beginning? (select two)
1) Back up the existing data on the HDD prior to running the upgrade

2) Verify that the computer meets the minimum requirements

You are working on a Windows 7 system and want to synchronize the offline files on your computer with the versions of the network. Which tool would you use? (select two)
1) Sync Center

2) Mapped drive properties

You are working on a Windows XP system and want to synchronize the offline files on your computer with the versions on the network. Which tool would you use?
Folder Options
Which of the following file extensions indicate a Windows system file? (select two)
1) .dll

2) .vxd

You need to copy several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwrite the existing files with the ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files. Which copy command switch should you use?
/y
You have a small network. All computers are running Windows 7. You have created a HomeGroup for your network. You have a laptop that you use at work that runs Windows 7 Professional. You connect the laptop to the network. You are unable to see shared files on the other computers. What should you do?
Join the laptop to the HomeGroup
You are the network administrator for a small company. You purchase eight copies of Windows 7 at a local retail outlet. You install Windows successfully on eight computers in the office. A month later you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers. What should you do?
Instruct the employees to activate their Windows installation
The Sidebar is a feature of which Windows version(s)?
Windows Vista
Which command would you use to change the current directory to the immediate parent directory?
cd ..
You install Windows 7 on your new computer. After installation, you install several devices, loading drivers from their installation discs. When you reboot the computer, an error message displays informing you that an OS can’t be found. What should you do?
Use the CMOS to change the disk boot order
You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which format would you use?
Home1Pictures
Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installation?
User Account Control (UAC)
How can you see a list of valid switches for the cd command?
Type cd /?
Which of the following are true of Libraries in Windows 7? (select two)
1) A single folder can be added to multiple Libraries

2) Each Library can contain multiple folders from different file system locations

You have a Windows computer running Windows 7. You need to format a 64 GB flash drive as a single volume. You want the drive to support quick removal, and minimize memory and processor use when reading and writing to the drive. Which file system should you choose?
FAT64
You suspect large packets are being dropped on your network because of their large size. Which utility can you use to confirm your suspicion?
ping -l
Which tool can you use to display statistics that tell you about the operation of your computer?
Performance Monitor
You have a computer currently running Windows Vista. Which of the following reasons would you justify doing a clean installation of the Windows 7 instead of performing an upgrade?
You want to dual boot
Which of the following components can be updated using the Windows Update service?
OS and critical driver files
A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer’s IP configuration, you suspect the shared folders are not currently connected. Which of the following commands will confirm your suspicions?
Net use
Which tool lets you to automatically start an application or run a script based on triggers?
Task Scheduler
Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft’s Web site, you find that a hotfix is available to address the issue. What should you do next?
Deploy the hotfix on a test computer
What port does Telnet use?
23
You have implemented a regular backup schedule for your Windows server, backing up all data every weekend with incremental backups every other night. Your company has decided against storing tapes at an offsite location. Where would be the next best place to keep your backup tapes?
In a fireproof, locked safe
Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?
Task Scheduler
You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes. Where should you place the swap file?
On the system partition
Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?
Chkdsk
You have just finished installing the OS on a new computer and the IT Manager has suggested that you install the Service Packs for it before you go home. There are three Service Packs currently available for the OS. Which Service Pack should you install on the machine first?
SP 1
Which OS does NOT use C:Windows as the default location for system files?
Windows 2000
Mary and Pablo share a workstation doing customer support. Mary works in the morning, and Pablo works in the evening. One day Mary is helping a customer with a support issue. Because her shift is over, she creates a Word document with details about the customer she is helping. She saves it to the C:Customer folder on the computer. When Pablo comes in, he is unable to open the file. What should you do?
Modify the permissions on the document
To protect your Windows 7 system, you’ve used System Restore to automatically protect your system using restore points. You’ve also used Backup in Control Panel to configure a nightly backup of your user’s data files. Will this adequately protect your system in the event of a HDD failure?
No, you need to create an image of your Windows system as well
Which file attributes identifies the file as having been modified since the last backup?
Archive
Which command would you use to copy all files in a directory, including all subdirectories (as well as empty ones)?
xcopy /e
You have a Windows 7 computer. You have created a custom Library using D:Stats as the path to the Library. You want the files in the D:Reports folder to be available in the Library you created. The files should also still be accessible using the D:Reports folder. What should you do?
Include the D:Reports folder in the Library
You manage a Windows 7 computer. You want to create a user account that can create and edit private files, start and stop the system, install applications, and add new device drivers. What group should this user be a member of?
Administrators
Why should backup media be stored offsite?
To prevent the same disaster from affecting both the network and the backup media
You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding what you are saying and just can’t make it through the process. What should you do?
Establish a Remote Desktop connection and update the driver
You need to configure settings for a USB printer that you have just connected to your Windows 7 system. Which option in Control Panel should you use to do this?
Hardware and Sound
How can you see a list of valid command parameters for the net command?
Net /?
A user is having problems connecting to other computers using host names. Which of the following commands will help you troubleshoot this problem?
Nslookup
You have a computer with a single HDD configured as a basic disk with a single partition formatted with FAT32. The computer runs Windows XP Professional. The disk has ran out of space. You need to add space to the disk. You install a new HDD and start Disk Management. Which of the following is a required task to add space to the existing volume?
On the new HDD, create a new partition without a drive letter
Which tool would you use to create and delete partitions on HDDs?
Disk Management
The paging file on a HDD is sometimes called _____.
Virtual memory
Which of the following creates a secure connection to a remote server?
SSH
Which of the following is true of the Guest user account on a Windows system?
It is disabled by default
You are the desktop administrator for your company. Heather is a sales representative that travels frequently with her laptop. During one of her visits to the main office, she asks you to upgrade her computer to Windows 7. You perform the upgrade to Windows 7 and return the laptop to Heather. A month later, while sitting in an airport, Heather boots her laptop to get ready for her latest sales presentation. However, she is unable to use Windows. She calls you and admits that she never activated the OS as instructed. She cannot connect to an Internet connection in the airport and her laptop does not have a modem. You need to ensure that Heather can boot up her laptop and give her presentation on time. What should you do?
Instruct Heather to call Microsoft and activate the OS over the phone
What is the path to the user profiles in Windows XP?
%systemdrive%Documents and Settings
You manage a computer that runs Windows 7. You want to create a new user account and allow the user to create and save files, install applications, and change the system time. What group membership should you assign for the new user?
Administrators
You are used to using a computer running Windows XP Professional. You want to upgrade to the latest OS, but want to use the classic style for the Start Menu. You want to upgrade to the latest version possible. What should you do?
Upgrade to Windows Vista; customize the Start Menu settings
Which tool lets you view and directly edit the registry?
Regedit
What does the /q switch with the RD command do?
Will not prompt you to confirm deletions
You have a HDD that is formatted with the FAT32 file system. You would like to implement file and folder permissions on the Design folder that apply when files are accessed both locally and remotely. What should you do?
Use the convert command to convert from FAT32 to NTFS, then configure NTFS permissions
You have a workstation running Windows XP Professional that you would like to upgrade to Windows 7 Enterprise edition. You want to perform the upgrade with the least amount of effort and cost. What should you do?
Purchase a full version of Windows 7; perform a new or custom installation
You want to configure User Account Control so that you see the permission prompt only when programs run, not when you make changes. When the prompt is shown, you do not want the rest of the desktop to be disabled. What should you do?
Disable Secure Desktop
You have an extra disk on your system that has three primary partitions and an extended partition with two logical drives. You want to convert the partitions to simple volumes, preferably without losing any data. What should you do?
Upgrade the disk to a dynamic disk
You need to see the temporary files on a machine running Windows 7. Which directory holds the user temporary files, and what environment variable stores the temporary directory path? (select two)
1) %tmp%

2) C:UsersusernameAppDataLocalTemp

Examine the following output:

Server: helicuplar.xct.net
Address: 209.53.4.130
Name: westsim.com
Address: 64.78.193.84

Which command produced this output?

Nslookup
You want to configure an application to automatically run every time a workstation is booted. How can you do this?
Create a shortcut to the application in the Startup folder of the Start Menu
You have two computers: ComputerA is running Windows XP Professional and ComputerB is running Windows 7 Professional. You need to transfer user profiles and data files from ComputerA to ComputerB. What should you do? (select two. Each answer is a complete solution)
1) Run Windows Easy Transfer (WET)

2) Run User State Migration Tool (USMT)

You have a laptop running Windows 7. User Account Control (UAC) has been disabled. How would you re-enable UAC on the laptop? ((select two)
1) In the Control Panel, select System and Security, then Action Center

2) In the Control Panel, select User Accounts, then User Accounts

You have a computer running Windows 7 Home Premium and need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want to read the flash drive on your computer as quickly as possible with the least amount of effort. What should you do?
Do nothing. Windows 7 can natively access exFAT file systems
Which of the following actions taken on a Windows workstation will directly improve system security?
Install the latest updates
What is the purpose of the Microsoft Management Console (MMC)? (select two)
1) Provide a shell for running snap-ins

2) Provide a common user interface for performing system administration tasks

What is the recommended size of the paging file under normal circumstances on a Windows 7 system with 4 GB of RAM installed?
Equal to the amount of physical RAM
Which Windows tools would you use to browse the file system on a drive? (select two)
1) Computer

2) Windows Explorer

Which tool can you use to view, but not modify, hardware and configuration information for your computer?
Msinfo32
Which of the following functions are performed by proxy servers? (select two)
1) Cache Web pages

2) Block employees from accessing certain Web sites

You manage all of the computers at your company. You have over 100 desktop computers, all running Windows XP. You have purchased new computers that have Windows 7 pre-installed. You want to move user data and desktop settings from the old computers to the new computers. Which tool should you use?
User State Migration Tool (USMT)
You have a computer running Windows 7. You want to configure User Account Control so that when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?
Edit settings in the Local Security Policy
Which of the following utilities checks the disk for bad clusters?
Chkdsk
What is the purpose of the Dxdiag tool?
View information related to DirectX operation
Which of the following best describes the use of Libraries in Windows 7?
Special folders that group files and folders, possibly stored in both local or network locations, into a single logical folder
Which of the following is an advantage of the exFAT file system over NTFS?
Lower memory and processor resource use
You have a computer that runs Windows XP Professional. You want to upgrade your computer to Windows 7 Professional. You want to maintain as much of the application, user profile, and user data as possible. You want to perform the upgrade with the least amount of effort possible. What should you do?
Run Scanstate in Windows XP. Perform a clean (custom) installation of Windows 7 to the existing HDD. Boot into Windows 7 and re-install all applications. Run Loadstate
How can you reformat a drive from FAT32 to NTFS without losing the existing data?
Use the convert command at a command prompt
Which commands can you use to create a new directory? (select two)
1) Mkdir

2) Md

You just created a snapshot of a virtual machine while it was running. What information is saved in the snapshot? (select two)
1) The current contents of the virtual machine’s RAM

2) The current contents of the virtual machine’s video memory

You are troubleshooting network connectivity issues on a workstation. Which command would you use to request new IP configuration information from a DHCP server?
IPconfig /renew
Which LCD component is used to illuminate a notebook computer’s display?
Backlight
A user reports that he can’t browse to a specific Web site on the Internet. From his computer, you find that a ping test to the Web server succeeds. A trace route test shows 17 hops to the destination Web server. What is the most likely cause of the problem?
Incorrect DNS server address
One of the programs that launches automatically at startup is causing your Windows workstation to lock up. You have examined the Startup folder, and the problem application is not present. Which utility should you use to prevent the program from starting automatically?
MSConfig.exe
Your computer currently runs Windows 7 Enterprise edition. You want to create a RAID 10 array using four newly-installed SATA disks. When you go to Disk Management, the option to create the RAID 10 array is not available. What should you do?
Install an add-on RAID controller
You have connected two drives to the primary IDE interface in a PC system. How could the drives be configures? (select two)
1) Set both drives to Cable Select

2) Set one drive to Master and the other to Slave

You have a desktop computer that uses a 250 Watt power supply. You recently added a 4-disk RAID10 array to the system and now it spontaneously shuts down. What should you do?
Upgrade to a power supply that provides more watts
You are responsible for managing the client workstations at your computer. A user in the conference room called concerning the digital projector and display issues when the projector is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. What should you do next?
Document the solution
You have a custom database application that your company has been using for several years. The application works fine on all of your Windows XP systems. You have just purchased a new Windows 7 system for one of your sales team members. You make this user a member of the Users group on the local system. You install the custom application successfully. When the sales person logs on and tries to run the application, the program splash screen loads but then seems to hang. What should you do first?
Grant the user permissions to the directories and files used by the application.
What is a recovery partition?
A partition created by the computer manufacturer to restore the system to its original state
A user in sales cannot get his laptop to display through a projector. He sees the screen output on the built-in LCD display, but the video is not being seen on the projector. What should you do first?
Use the Fn key to redirect display to the external video port
Which of the following tools is specifically designed to test the DC voltage on a HDD power connector?
Power supply tester
On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?
Processes
After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is most likely the problem?
Fuser rollers
The video driver on your Windows 7 computer is preventing the system from starting up successfully. You have already downloaded an updated driver and copied it to the computer’s HDD. Which mode should you select from the Windows Advanced Boot Options menu that would most likely allow you to start the computer to continue fixing the problem?
Enable VGA Mode
Which tool would be the best choice to remove and replace the motherboard BIOS chip?
IC extractor
Which utility can be used to view when a service was stopped as well as any error messages generated by the service?
Event Viewer
You have added a new 1 TB HDD to a windows computer. The disk is configured as a basic disk. Which of the following can be configured on this disk? (select two)
1) Primary partitions

2) Extended partitions with logical drives

You’re troubleshooting a computer running Windows 7. The OS has halted and a blue screen has been displayed on the monitor with an error message. What is the first step you should take in troubleshooting the issue?
Search for the error in Microsoft’s knowledgebase or in a search engine on the Internet
Which of the following identify the key differences between a worm and a virus? (select two)
1) Worms independently replicate themselves

2) A virus relies on a host for replication

Which of the following protects a computer from electrostatic discharge?
Anti-static wrist strap
You have purchased an LED monitor and connected it to the DVI-I port using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 24-bit color. The screen display seems to be fuzzy. What should you do to correct the problem?
Change the screen resolution to the native resolution of the monitor
In which of the following situations would restoring from a backup be the best option? (select two)
1) You accidentally deleted several important e-mails from Outlook and need to restore them.

2) You need to restore several word processing files that were accidentally deleted from My Documents

Your laptop carrying case is designed from a 15-inch laptop, yet you think you can squeeze your 16-inch laptop into it. Before slipping the laptop into the case, what should you do first?
Remove any ExpressCards from their slots
You have a small wireless network with less than 50 client computers. You upgrade the hardware on two wireless devices so you can use a better security standard than WEP. Now you need to implement the new security standard. You need the greatest amount of security with the least amount of effort, and without replacing any of the wireless infrastructure. What should you do? (select two)
1) Implement WPA2-AES

2) Configure each client with the same key

You’re conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?
Use an anti-static vacuum
You’re troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. What is the first thing you should do?
Plug in an external monitor
You have a compiler that compiles applications used in your business. You want to make sure that the compiler continues to run in the background, even if yo open the other applications. How can you adjust the amount of attention given to that application?
Use Task Manager to adjust the process priority
Several employees have forwarded you an e-mail indicating that your company’s health insurance provider has just launched a new benefits management Web site that all employees must start using. The employees are told in the e-mail to click a link to access the site. Once there, they are required to provide their SSN. However, you have discovered that your company’s insurance provider did not send this e-mail. What kind of attack just occurred?
Phishing
A user sends a print job to a network printer and it prints page after page of random characters. He calls the help desk and a technician discovers that somehow the wrong printer driver has been loaded on the user’s workstation. The technician loads the driver, verifies that the system works correctly, and documents the solution. What else should she do?
Educate the user as to how the problem was resolved and verify that they are satisfied with the results
While browsing the Internet, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (select two)
1) Processes

2) Applications

You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can’t get the device to work. What should you do first?
Run any diagnostic software that came with the device
When would you use the degauss feature on a CRT monitor? (select two)
1) The monitor displays strange colors

2) The monitor displays distorted images

You have just finished upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system spontaneously shuts down. What should you do first to troubleshoot the problem? (select two)
1) Check the CPU fan power

2) Check the thermal shutdown threshold in the BIOS

You recently upgraded a client’s older workstation from Windows XP to Windows 7. The client has called to complain that the new interface is very slow. For example, after clicking the Start button, the Start Menu slowly appears on the screen. How can you fix this problem? (select two)
1) Set the visual effects for Best Performance

2) upgrade the video board installed in the system

Given that your Windows workstation has Automatic Private IP Addressing (APIPA) implemented using default settings, which of the following TCP/IP addresses could be automatically assigned to the system should your DHCP server go down or become inaccessible?
169.254.1.26
You have physically installed a new HDD in your computer and configured the disk in the BIOS using the CMOS setup program. You try to access the HDD in Windows Explorer but the drive is not displayed. Which utility will you most likely use to solve the problem?
Disk Management
What are lookback plugs used for?
Testing ports by returning output signals as input
Mary reports that an application’s shortcut icon no longer launches the application. You check the documentation and find that you installed a new HDD in her computer. What should you do first so Mary can run the application?
Check the shortcut properties to make sure it is pointing to the correct file location
You have just installed a new USB card reader in your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you’ve never seen before. What should you do first?
Check the manufacturer’s Web site for information about the error
In which of the following situations would restoring from a system image be the best option?
You need to restore a Windows system after a HDD failure
You have just finished installing a new SATA HDD in your computer. Now, your SATA DVD drive won’t work. What should you do first? (select two)
1) Make sure that the DVD SATA cable is connected

2) Make sure that the DVD power cable is connected

All members of the Sales team use laptop computers while traveling to connect to the Internet. Each laptop has a built-in wireless NIC that supports 802.11b/g/n. You have trained each user to be able to create new wireless connections in order to connect to wireless networks in airports and hotels. You get a call from one user staring that her wireless connection no longer works. She has checked the wireless configuration and she knows it to be correct because other sales people at the same location are able to connect. What should you do first?
Have her verify that the wireless card’s hardware switch is on the On position
You have been asked to implement a RAID 10 solution for a video editor’s desktop workstation. What is the minimum number of HDDs that can be used to configure RAID 10
4
You’re configuring devices on a SCSI bus. You’ve installed a SCSI adapter in an expansion slot. You’ve connected a SCSI HDD (sd0) to one of the middle connectors on the internal SCSI ribbon cable. The end connector on the internal SCSI ribbon cable is connected to the SCSI DVD drive. Where should termination be enabled on this bus? (select two)
1) On the SCSI adapter

2) On the DVD drive

You have a Windows Vista computer that was recently upgraded from Windows XP. One application worked fine in Windows XP, but now does not run in Windows Vista. You have checked the application vendor’s Web site but there is no update available. What should you try next to run the application?
Run the application in Compatibility mode
You are the administrator for your company and have been asked to get the company accounting program installed on some new Windows 7 laptops. When you install this software on the new PCs, you discover that it will not run because User Account Control (UAC) keeps causing it to fail. Because the accounting program was designed by the company and it will not be upgraded anytime soon, you must get it to work as is with the UAC. What can you do to get the application to work with UAC?
Alter the program settings to Run This Program As An Administrator
You are designing an update to your client’s wireless network. The existing wireless network uses 802.11b equipment, which your client complains runs too slowly. She wants to upgrade the network to run at 150 Mbps. Due to budget constraints, your client wants to upgrade only the wireless access points in the network this year. Next year, she will upgrade the wireless network boards in her users’ workstations. She has also indicated that the system must continue to function during the transition period. Which 802.11 standard will work best in this situation?
802.11n
While troubleshooting a network issue, you successfully ping the 127.0.0.1 IP address. Which of the following is true?
The TCP/IP protocol suite is working correctly on this computer
Which of the following paper types should not be used in Inkjet printers?
Very glossy paper
Your motherboard has two memory slots and supports a maximum of 8 GB of RAM. After installing two 4 GB modules and booting your system, you find that Windows only recognizes 3.5 GB of RAM. What should you do first?
Upgrade to a 64-bit version of Windows
Rodney, a user in the research department, reports that he is getting STOP errors while using his Windows XP computer. You ask Rodney if anything has changed recently on the computer. Rodney explains that he ran the installation program for his PDA and everything worked fine until he tried to hot sync. Now any time he hot syncs, he has to reboot the computer. You need to fix Rodney’s computer and prevent Rodney from using the PDA until you can install an update driver. What should you do?
Reboot the system in Safe Mode. Disable the PDA’s driver in Device Manager
Which utility would you use to view current connections and active sessions and ports on a computer?
Netstat
While working on your Windows 7 system, the system encounters a critical error. For a brief second you see the Blue Screen indicating the error. Before you can read the error, however, the system reboots. After rebooting and logging back on, the same thing happens again. What should you do so that you can read the error message next time it happens without the system rebooting?
Reboot the system, Press F8 and disable the automatic restart feature
You are responsible for managing client workstations for your company. A user is unable to access data on an external HDD. You investigate the problem and determine that the US connection to the HDD is damaged. You replace the cable. What should you do next?
Verify full system functionality
You’re attempting to diagnose a problem with a notebook computer. The user reports that it displayed a message that the batter was low, then it shut down by itself even though it was plugged into a wall outlet. You’ve checked the AC adapter and found that the LED light it lit when plugged into a wall outlet. What should you do next? (select two)
1) Verify that the power LED on the notebook computer is lit when plugged into the wall outlet

2) Verify that the AC adapter produces the correct DC voltage for the notebook computer

Which wireless standard has the highest data transfer rates?
802.11n
You have just installed a new device in your Windows computer. After installation, you can’t use the device. You checked in Device Manager and find that an icon for the device with a yellow exclamation mark over it. What should you do?
Download the latest driver from the manufacturer’s Web site
You want to scan your system for changed system files and automatically revert to previous versions for any file that has been altered. You want the scan to run once the next time the system boots. Which command should you use?
sfc /scanonce
You are responsible for managing client workstations for your company. A user reports that she can’t turn her computer on. After some investigation, you find that the power supply is malfunctioning. What should you do next?
Create an action plan
You are responsible for managing client workstations for your company. A frantic user calls you one morning claiming that “nothing is working”. What should you do first in your troubleshooting strategy?
Identify the problem
A user reports that they are unable to access their Firewire drive after moving the PC from beneath the desk to the top of the desk. What is the most likely cause of this problem?
Card is not seated properly
Which of the following represents the correct boot sequence in Windows XP after the BIOS has passed control over to the NTLRDR?
BOOT.INI, NTDETECT.COM, NTOSKRNL.EXE
What should you do (if possible) before flashing the BIOS? (select two)
1) Connect the computer to an UPS

2) Backup CMOS settings

A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won’t let her authenticate, claiming the wrong password has been entered. What’s causing the problem?
She has turned Num Lock on causing numbers to be sent from the keyboard instead of letters
A user has called to complain that her computer won’t boot. It stops at the BIOS startup screen right after the memory has been tested and displays a 301 keyboard error. What should you do first?
Verify that no keys are being pressed down during POST
Greg, a graphic artist, installs a new art application on his Windows 7 computer. The application prompts Greg to install an updated video driver, which is unsigned. Greg accepts the unsigned driver and completes the installation. Greg uses the system for several days, and then reports that his display doesn’t seem to refresh properly under some conditions. You want to configure Greg’s computer to use the previous video driver until the manufacturer provides a signed driver, but he still needs to be able to use the application he installed. What should you do?
Boot the system into Safe Mode. Open Device Manager and select the video driver. Open the driver’s properties and select Roll Back Driver
You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the yellow wire is +10.1 volts. What should you do?
Replace the power supply
Which of the following conditions would typically result in replacing the drum on a laser printer?
Spots at regular intervals on the page
You have a Windows 7 system with two SATA HDDs, one used for the OS and the other used for data. You have traced recent problems to a fault in the system motherboard. You replaced the motherboard and reconnected all hardware. When you start the computer, the system shows the BIOS information screen, but then returns an error that an OS could not be found. What should you do?
Change the boot order in the BIOS
You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn’t recognize one of the HDDs in the system during post. What should you do?
Make sure that the HDD is connected to the power supply
Your laser printer prints a vertical line on every page. You change the toner cartridge but the problem does not go away. What is the most likely problem?
A corona wire is dirty
After arriving early this morning, you turn off your computer to begin your work. Instantly you see smoke and smell a strange odor coming from the computer. What should you do?
Shut off the system immediately
Which term refers to a situation where two files try to claim the same cluster on the HDD?
Cross-linked clusters
You have just installed a new device in your Windows 7 computer using the device’s installation disc and the included drivers. After installation, the system crashes when you try to use the device. What should you do?
Download the latest driver from the manufacturer’s Web site
You are troubleshooting a network communication problem to the www.widgets.com server. Which of the following will give you the IP address of that server? (select two)
1) nslookup www.widgets.com

2) ping www.widgets.com

Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?
Chkdsk
Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (select two)
1) Net start

2) Services console

Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause? (select two)
1) Cooling fans clogged with dust

2) Overheating CPU

Your manager has been using the same laptop computer without error for four years. Suddenly, the computer will not start and run correctly. What should you do to isolate the problem?
Remove the batteries and attempt to run the computer from a wall outlet
You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the red wire is +5.1 volts. What should you do?
Nothing, the power supply is working normally
You have booted your Windows 7 workstation into Safe Mode and enabled Boot Logging. To which log file is the boot logging information now being written?
NTbtlog.txt
You are responsible for managing client workstations for your company. A user reports that he can’t send print jobs to a specif c printer. You go to the user’s computer and reproduces the problem. What should you do next?
Determine if anything has changed
One day while trying to start your Windows XP computer, the system displays the following error:

Windows could not start because the following file is missing or corrupt: Windowssystem32ntoskrnl.exe. Please re-install a copy of the above file.

The problem occurs immediately after the OS loading message. You are unable to boot into Safe Mode. Which of the following will most likely fix the problem? (select two)

1) Boot into the recovery console and runbootcfg /rebuild

2) Boot into the recovery console and perform an automatic OS scan and repair

When running a program on a Windows system, you get an error message indicating that a specific file (not the .exe file) cannot be located. What should you try first to fix the problem?
Check the working (Start In) directory identified in the shortcut
Which techniques are used in a pharming attack to redirect legitimate Web traffic to malicious Web sites? (select two)
1) Exploiding DHCP servers to deliver the IP address of poisoned DNS servers

2) Changing the hosts file on a user’s computer

One day while trying to start your Windows XP computer, the system displays the following error:

Invalid partition table.

Which of the following will most likely fix the problem?

Boot into the recovery console and run the fixmbr command on the boot volume
You are removing screws within a computer, but several have fallen into places you can’t reach. Which tool would help retrieve the small screws?
Extension magnet
The video driver on your Windows 7 computer is preventing the system from starting up successfully. You have already downloaded an updated driver and copied it to the computer’s HDD. Which mode should you select from the Windows Advanced Boot Options menu to ensure that the system can complete the boot process?
Safe Mode
While answering Help Desk calls, a field customer calls and complains that he cannot print to a workgroup laser printer. Which of the following should be the first question you ask?
Have you ever printed to that printer
Which of the following tools allow for remote management of servers? (select two)
1) Telnet

2) SSH

Get instant access to
all materials

Become a Member