question

Which of the following are CRT monitor characteristics? (select two)

answer

1) CRT monitors use an electron beam that hits phosphor dots inside of a vacuum tube 2) CRT monitors have a 4:3 aspect ratio which matches the display ratio of a T.V. set.

question

Which of the following are advantages of solid state storage compared to hard drives? (select two)

answer

1) Lower power requirements 2) No moving parts

question

Which optical media has the greatest storage capacity?

answer

Single-layer, single-sided Blu-ray disc.

question

You are in the process of configuring a new computer. The motherboard has four memory slots and supports duel channel memory. You install two memory modules. When you boot the computer, the BIOS recognizes both modules, but the memory is not configured to run in dual channel mode. What should you do?

answer

Move the modules to the correct motherboard slots

question

You just purchased an external SCSI hard drive for your desktop workstation. What should you do before you connect it to the system?

answer

Set the drive's SCSI ID

question

Which of the following are true regarding a dual-channel memory bandwidth configuration? (select two)

answer

1) The memory controller must support dual-channels. 2) Bandwidth is increased by 5-15%

question

Which of the following is true of LED monitors?

answer

LED monitors use LED backlight technology.

question

Which of the following standards provides for data transfer rates up to 480 Mbps with a max cable length of 5 meters?

answer

USB 2.0

question

Which of the following are characteristics of Bluetooth? (select two)

answer

1) 2.4 GHz radio wireless 2) Ad hoc connections

question

You have installed a new computer with a dual core 64-bit processor, 6 GB of memory, and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory available in Windows. What should you do?

answer

Install a 64-bit version of the operating system

question

Which feature on Intel chips allows a single processor to run two threads in parallel, instead of processing single threads linearly?

answer

Hyper-threading

question

When do you need to upgrade the system BIOS?

answer

Whenever a BIOS update provides functionality not currently supported that is required by the OS or hardware

question

Which of the following use Centronics-type connectors?

answer

Parallel

question

Which of the following is an advantage to purchasing a computer with video and audio integrated onto the motherboard?

answer

Lower overall system cost

question

Which of the following would indicate when a system case cover is removed?

answer

Chassis intrusion detection

question

A portable computer connected to a printer with an infrared interface works fine inside your office. However, when you go outside it works sporadically. How can you fix this? (select two)

answer

1) Block any direct and reflected sunlight from the pathway between the PC and printer 2) Move the printer closer to the computer

question

Which of the following functions are not associated with a CNR?

answer

Video

question

Which of the following drive configurations uses striping without fault tolerance?

answer

RAID 0

question

You want to purchase a home theater. Which hardware selection criteria would be most important for this system? (select two)

answer

1) Home Theater PC (HTPC) form factor 2) Video card with HDMI output

question

What is the approx bus speed of DDR2 memory rated at PC2-5300?

answer

333 MHz

question

Which of the following types of SCSI termination uses voltage regulators in conjunction with resistors to terminate the SCSI bus?

answer

Active Termination

question

Which of the following will most likely contain SODIMM memory?

answer

Notebook computers

question

Which of the following statements are true about the DisplayPort interface for connecting video monitors to computers? (select two)

answer

1) DisplayPort uses a lower voltage than DVI or HDMI 2) DisplayPort can send both video and audio signals over the same cable

question

You are purchasing a PC system that will be used as a file and print server in a small business. Which hardware selection criteria would be most important for this system? (select two)

answer

1) 64-bit multi-core processor 2) RAID 1+0 array

question

Which of the following is an advantage of serial ports over parallel ports?

answer

Serial ports can send data over longer distances

question

You need to connect a new USB scanner to the USB port on your computer. What should you do?

answer

Install the scanner drivers, then connect the scanner to the USB port

question

You have three computers in your office. You would like to reduce the time it takes to move from one computer to the next, and you would like to use only one keyboard, monitor and mouse for all three computers. Which device allows this type of setup?

answer

KVM

question

Two IDE devices share the same channel. One device is newer and faster. Which device should you set to master?

answer

Set the newer, faster device to master

question

You have an existing computer that you've been using for years. You decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor that is supported by the motherboard. When you start the computer, it beeps regularly but nothing is shown on the screen and it doesn't start. What should you do first?

answer

Flash the BIOS

question

You are linking multiple video cards together to increase performance. Which of the following statements are true? (select two)

answer

1) In most cases both cards should be identical 2) Scalable Link Interface (SLI) and CrossFire are two different methods for linking video cards

question

Which of the following functions are associated with an AMR riser card? (select two)

answer

1) Modem 2) Audio

question

You would like to install Windows on a computer that previously had another OS installed on it, but you aren't sure if the audio card is compatible. The installed audio card is a SoundMax D1371 (PCI). What should you do?

answer

Check the manufacturer website for compatibility information

question

You have installed a new device in your system, and have run the Add A Device Control Panel applet. Under what circumstance would it be appropriate to continue with the wizard if the device was not discovered?

answer

The device does not support Plug-and-Play

question

What is the role of the CMOS in a modern computer?

answer

Saves information about system devices

question

You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but don't get any sound. You checked all cable connections and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn't muted. What should you do next?

answer

Check the vendor's web site for an updated driver

question

Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause?

answer

Overheated CPU

question

the PS/2 ports on a computer are used for which types of devices? (select two)

answer

1) Mouse 2) Keyboard

question

What is a DB-15 connector on a sound card typically used for? (select two)

answer

1) Joystick 2) MIDI port

question

Which of the following could be detrimental while flashing the BIOS?

answer

Loss of power

question

Which of the following refers to placing two processors on a single processor chip or die?

answer

Multi-core

question

Which memory rating identifies the fastest memory?

answer

DDR3-2000

question

What kind of power connector does a floppy drive use?

answer

Mini-molex power connector

question

Which of the following are optical storage devices? (select three)

answer

1) Blu-ray Disk, or BD 2) CD 3) DVD

question

A D-shaped 25-pin female port on the back of a computer is a:

answer

Parallel port

question

A user has called to complain that he can't save a file to a floppy disk in his floppy drive. What should you do first? (select two)

answer

1) Verify that the disk has been inserted and properly formatted 2) Make sure the write-protection tab on the disk isn't set

question

Which of the following statements are true regarding power supply wattage? (select two)

answer

1) The wattage requirement for each individual circuit uses this formula: W = V * A 2) A "watt" describes how much work or how much power can be supplied to various devices

question

What is the maximum transmission speed for Bluetooth devices?

answer

3 Mbps

question

Which of the following processor features is used to dynamically reduce power consumption based on current operating conditions?

answer

Throttling

question

You're configuring devices on a SCSI bus. You've installed a SCSI adapter in an expansion slot. You've connected an external SCI tape drive to the external port on the adapter. you've connected two hard SCSI HDDs (sd0 and sd1) to two of the middle connectors on the interlan SCSI ribbon cable. The end connector on the internal SCSI ribbon cable is connected to a SCSI DVD drive. Where should termination be enabled on this bus? (select two)

answer

1) On the external tape drive 2) On the DVD drive

question

Which interface is primarily used for internal HDDs in modern desktop PC systems?

answer

SATA

question

Which of the following CRT monitors is capable of producing a picture with the least amount of flicker?

answer

Non-interlaced

question

You have just installed a new IDE DVD drive in your computer to replace the one that stopped working. When you play a music CD, you cannot hear any sound coming from your computer speakers. When you try to play a file saved on the hard disk, everything works correctly. What should you do?

answer

Connect the audio port on the DVD drive to the audio input on the sound card or motherboard

question

Your monitor displays a large black border around the main screen image. Where should you go to fix this problem?

answer

Monitor hardware controls

question

You are installing a PCIe video card in a new computer. The video card has connectors for both monitors. The card has a fan, but the fan does not draw power from the PCIe bus to operate. Which of the following will be part of the installation?

answer

Connect a 6 or 8-pin power connector to the video card

question

You want to be able to watch live TV on your computer and record TV shows from over-the-air digital TV stations. Your computer already has a video card, so you want to purchase an add-on card to provide the TV tuner input capabilities. Which of the following should be part of the configuration process? (select two)

answer

1) Purchase a card that supports ATSC 2) Connect the TV input to the tuner card using coaxial cable and F-type connectors

question

A customer needs to use several applications. Currently, the computer cannot keep all the necessary applications open at the same time. Which of the following components should you consider upgrading?

answer

Memory

question

You have just built a new computer running Windows. The motherboard has several built-in USB ports. You connect a device to one of these ports, but the device runs in USB 1.1 mode instead of 2.0 mode. What should you do?

answer

Edit the CMOS settings to configure the USB ports to use USB 2.0

question

You have connected a USB hub to your computer. Connected to the hub is a scanner, a USB thumb-drive, and an external HDD. How many IRQs are needed for the USB devices?

answer

1

question

Which of the following interfaces can be used to connect a keyboard and mouse?

answer

PS/2

question

You have just finished upgrading the power supply in your desktop computer. Now the hard disk will not work. What should you do first?

answer

Make sure the power connectors on the hard disk are plugged in all of the way

question

You are trying to troubleshoot a power supply issue with a voltmeter. Which of the following options are common voltages produced by a desktop power supply? (select two)

answer

1) +/- 5v 2) +/- 12v

question

The display is using strange colors. Which of the following is a solution to this problem?

answer

Increase the color depth

question

What is the major difference between the BTX and the ATX standards? (select two)

answer

1) Improved thermal management 2) Processor slot rotated 45 degrees

question

You are looking at a female TRS connector on the computer. What devices use this connector?

answer

Speakers

question

How would you view a list of all IRQs and the device using each IRQ?

answer

In Device Manager, click View>Resources by type

question

Which of the following is inserted in an AMR slot to provide sound functions?

answer

Daughterboard

question

You test adding a second CPU. You remove the terminating resistor from the second CPU slot, insert the CPU and perform your testing. Upon conclusion of the test you remove the second CPU and find that your system no longer boots up properly? How can you correct this situation?

answer

Replace the terminating resistor in the slot that was occupied by the second CPU

question

What should you do (if possible) before flashing the BIOS?

answer

Connect the computer to a UPS

question

Your computer has one single core processor installed. The motherboard supports processors with up to four cores. You want to upgrade your computer to a dual-core system. Which of the following will by part of your configuration?

answer

Replace the existing processor

question

A customer has brought a computer in to be repaired. he has indicated that the sound board has stopped working as no audio is produced when music, video, or DVDs are played. What should you do first? (select two)

answer

1) Verify that the volume isn't muted 2) Verify that the speakers are plugged into the correct jack and are powered on

question

To test a power supply, you want to use a multimeter to measure the voltage on a Molex HDD connector. To do this, you need to turn the power on. Which pins on the 24-pin motherboard connector coming from the power supply can be shunted to turn the power on? (select two)

answer

1) Pins 15 & 16 2) Pins 16 & 17

question

Which of the following connectors are part of the system case and connect to the header pins on the motherboard? (select two)

answer

1) HDD LED light 2) Power Switch

question

Your CRT monitor flickers. What should you do?

answer

Increase the refresh rate

question

Which RAM standard requires heat spreaders?

answer

RAMBUS

question

Which expansion bus is best for high-speed, high-resolution, three-dimensional graphics?

answer

PCIe

question

What is the function of the chipset on the motherboard?

answer

Facilitate communication between the processor, memory components, and peripheral devices

question

What is the advantage of RAID 5 over RAID 1?

answer

RAID 5 improves performance over RAID 1

question

Which of the following statements are true? (select two)

answer

1) 32-bit processors use only the IA-32 instruction set (also referred to as x86) 2) 64-bit processors use the x86-64 instruction set (also referred to as x64)

question

Which of the following functions are performed by the TPM?

answer

Create a hash of system components

question

Which of the following expansion buses is most commonly used for devices such as sound cards, modems, and network cards?

answer

PCI

question

Which Blu-ray standard defines rewritable disks?

answer

BD-RE

question

When you try to read a particular DVD-R, you receive an error message. Other discs work fine. Which of the following are the most likely problems? (select two)

answer

1) Dirty or scratched disc 2) Incorrect disc format

question

Which of the following is an error detection technique that can detect errors with only ONE bit?

answer

Parity

question

A manager wants you to install a Serial ATA HDD into his computer, but the motherboard does not have a Serial ATA connector. What should you do?

answer

Install a Serial ATA host adapter in an expansion slot

question

You decide to upgrade your PC to use a faster processor. To do this, you ordered a new motherboard over the Internet that supports the processor you want to use. However, when it arrives, you discover that the motherboard uses the ATX form factor. Your existing PC's case uses the BTX form factor. What options do you have in this situation? (select two)

answer

1) Purchase an ATX form factor case 2) Return the motherboard and replace it with a BTX form factor motherboard

question

Which of the following standards provides for data transfer rates up to 800 Mbps with a max cable length of 100 meters?

answer

IEEE 1394b

question

Which of the following devices would you add to a computer if you needed to take inventory at a retail store by scanning the UPC symbols on products?

answer

Bar card reader

question

Which of the following are magnetic storage devices? (choose three)

answer

1) Floppy disk 2) Tape drive 3) Hard disk

question

What is the purpose of the small cable that connects an IDE optical drive to the sound card?

answer

Sends CD audio from the optical drive to the sound card

question

You have purchased a SXGA LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1600 x 1200 with 24-bit color. The sceen display seems to be fuzzy at some spots. What should you do to correct the problem?

answer

Change the screen resolution to the native resolution of the monitor

question

You want to add a second processor to your dual-processor system. Which of the following should you do?

answer

Match the speed of the new processor with the speed of the existing processor

question

Which of the following objects should have thermal paste applied? (select two)

answer

1) CPU 2) Heat sink

question

Which kind of power connector is used on PATA (IDE) internal HDDs and optical drives?

answer

Molex

question

You would like to upgrade the processor in your system to a 64-bit processor. Which of the components will you most likely need to upgrade as well to take full advantage of the new processor?

answer

Operating System

question

What method does an MMC card use for storing data?

answer

Reprogrammable memory

question

You have been asked to implement a RAID 5 solution for an engineer's desktop. What is the minimum number of hard drives disks that can be used to configure RAID 5?

answer

3

question

Which of the following terms describes a PC card that you can insert and remove without rebooting the computer?

answer

Hot-swappable

question

You have a system that has been overheating. Which of the following actions WILL NOT help to keep the system cool?

answer

Removing the computer case

question

You have a CD-RW drive that advertises speeds of 32x/12x/48x. What is the read speed of the drive?

answer

48x

question

You are installing an updated driver for a hardware device on your system. A dialog box displays indicating that Microsoft has digitally signed the driver you are installing. What benefits does driver signing provide? (select two)

answer

1) The driver has been tested by Microsoft 2) The driver file has not been altered

question

You have connected a single drive to the primary IDE interface and a single drive to the secondary IDE interface. How should the drives be configured?

answer

Both drives should be set to Master or Single Drive only

question

Where should the thermal paste go when installing a processor?

answer

Between the heat sink and the CPU

question

You've noticed on your Windows workstation that sometimes your mouse cursor appears strange on the screen. In addition, images in Web pages you are viewing appear to be corrupt. How can you fix this problem?

answer

Decrease your video adapter's hardware acceleration.

question

Which of the following components converts AC to DC?

answer

Power supply

question

You have an existing system that has a single DDR3 memory module installed. You would like to add more memory to the three remaining empty memory slots. What should you do to make sure you get the right memory for the system? (select two)

answer

1) Purchase additional modules that are the same as what is currently installed 2) Check the motherboard documentation to find which modules are supported

question

You are looking at a high-density (three-row) female DB-15 connector on the computer. What device uses this connector?

answer

VGA/SVGA monitors

question

Your company uses Windows as a desktop OS. You need to install a new Plug-and-Play print device on a user's computer. The printer uses a parallel port interface. You connect the print device to the computer's parallel port and turn the device on. You want to use the drivers provided by the manufacturer rather than those that ship with Windows. What should you do?

answer

Run the setup program provided by the print device's manufacturer

question

You need a type of wireless connection that can transfer data between your phone, PDA, and laptop. You are transferring sensitive information. Which would be the best choice?

answer

Bluetooth

question

You have a desktop that you want to upgrade. You add several internal components and external components. You realize that you need to ensure that your power supply can support all of the new devices. What should you do?

answer

Upgrade to a power supply that provides more watts

question

You have a computer with a dual core 64-bit processor that uses the x86-x64 instruction set. You want to install the 32-bit version of Windows Vista on the computer. What should you do?

answer

Install the OS normally

question

Which of the following are considered input devices? (select two)

answer

1) Touchscreen 2) Trackball

question

Which of the following expansion buses are most commonly used for video cards in modern computers? (select two)

answer

1) PCI Express 2) AGP

question

What is the max cable length for the IEEE 1394a standard?

answer

4.5 meters

question

What security measure uses a unique key that can be used for hardware system ID?

answer

Trusted Platform Module (TPM)

question

You are trying to connect a new USB device to your computer. You install the driver, then connect the device to an open USB port. The device does not work. What should you do first?

answer

Make sure the USB device is plugged in properly

question

What is the correct order for installing a processor for proper cooling?

answer

CPU, thermal paste, heat sink, fan

question

What is the difference between UXGA and WUXGA displays?

answer

WUXGA has a widescreen aspect ratio

question

You are in the process of installing a motherboard in a system case. Which of the following objects would you place between the motherboard and the system case?

answer

Standoffs

question

What is the most important consideration when choosing a rewritable DVD drive?

answer

Media compatibility

question

For a special project, you have been asked to recommend the lowest profile desktop computers available. You are attempting to put together the specs for these machines. Which of the following types of cards are attached to the motherboard to allow expansion cards to plug into them instead of the motherboard?

answer

Riser

question

Which of the following is an error detection technique that can also correct the error?

answer

ECC, or Error Checking and Correction

question

You have a video card with a DB-15 connector and a DVI-D connector. Which of the following combinations of monitors can you connect to the video card without additional conversion units? (assuming you have the necessary cables)

answer

Analog CRT monitor and digital LCD monitor

question

You want to build a new desktop that is portable that you can easily take to your friends' house for gaming parties. Which of the following form factors would you likely select?

answer

Micro-ATX

question

One corner of the image on an SVGA monitor always has more purple tint than the rest of the image. What is the most likely problem?

answer

Data cable

question

All other things equal, which of the following processor sizes will consume the least amount of power?

answer

32 nm

question

Which of the following components is an example of firmware?

answer

BIOS

question

What method does an SDHC card use for storing data?

answer

Reprogrammable memory

question

A SCSI HDD has three jumpers that are used to set the SCSI ID. Shunts have been placed on the first and third jumpers. What SCSI ID has been assigned to this device?

answer

5

question

Which of the following is the most common disk interface used for optical drives on home and office computers?

answer

SATA

question

Which of the following is an advantage of SATA over PATA?

answer

Faster data transfer speeds

question

You just installed a new floppy drive. After booting, the drive light stays lit. What is the most likely problem?

answer

The ribbon cable is connected backwards

question

What is the max data transfer rate of an IEEE 1394a device?

answer

400 Mbps

question

A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions should you direct the customer to take?

answer

Adjust the monitor's settings using controls on the monitor

question

What is the max range for the Bluetooth 2.0 specs for Class 1 devices?

answer

100 M

question

Which of the following are terms used to identify memory modules?

answer

DIMM

question

You decided to upgrade your PC to use a faster processor. To do this, you ordered a new motherboard over the internet that supports the processor you want to use. However, when it arrives, you discover that the motherboard uses the mini-ATX form factor. Your existing PC's case uses the ATX form factor. What should you do?

answer

Use the mini-ATX motherboard in the ATX case

question

Your desktop workstation system uses a SCSI bus to connect storage devices. The SCSI host adapter is assigned an ID of 7, the SCSI HDD is assigned an ID of 5, the SCSI tape drive is assigned an ID of 3, and the SCSI DVD drive is assigned an ID of 0. Which device has the highest priority on the SCSI bus?

answer

Host adapter

question

You want to use a wireless printer at home. The printer will be used by two computers in two different rooms. Which interfaces could be used to do this? (select two)

answer

1) Bluetooth 2) Wireless Ethernet

question

To test a power supply, you use a multimeter to measure the voltage on a Molex hard disk drive connector. You note that the yellow wire in the connector provides 10 volts DC. What should you do?

answer

Replace the power supply. It is failing

question

What is a ZIF socket?

answer

A special socket for inserting and securing a processor

question

Which connectors on the back of a computer are commonly used to attach a mouse to a modern PC system? (select two)

answer

1) USB A 2) Mini-DIN

question

Which of the following statements is true regarding single- and double-sided memory?

answer

Single-sided memory uses half the number of memory modules as double-sides memory of the same capacity

question

You need to replace the power supply in your desktop. As you choose the replacement power supply, which of the following specifications are the most likely to affect your choice? (choose three)

answer

1) Form factor 2) Processor connector 3) Output wattage

question

Which of the following is the most common method for removing RAM from a motherboard?

answer

Move the tabs holding the RAM out of the way; pull straight up to remove the RAM

question

Which of the following motherboard power connectors typically connect directly to the motherboard? (select two)

answer

1) 4-pin CUP power 2) 24-pin motherboard power

question

During the POST, you recieve a message stating: Keyboard not present. Press F1 to continue. What are the most likely causes of this error message? (select two)

answer

1) A poor keyboard connection 2) A stuck key on the keyboard

question

Which of the following terms describes the different between white and black in an LCD monitor?

answer

Contract ratio

question

Due to a blackout, power is no longer coming from the wall outlet and your computer is now off. You do not have a UPS and you need to remove a disc out of the DVD drive. What is the easiest method to retrieving the disk?

answer

Push an unbent paper clip into the hole on the front of the drive

question

You use a laptop running Windows that has a single type III PCMIA slot. You have started Windows and have been using a Firewire card in the PCMIA slot. Now you want to remove the Firewire card and replace it with an 802.11n wireless NIC that uses the PCMIA slot. How should you make the change?

answer

On the System Tray, double-click the Safely Remove Hardware icon. Shut down the Firewire card, then remove it. Insert the NIC

question

You have been tasked with designing a workstation that will run VMware Workstation hypervisor software. It will be used by a software engineer to run virtual machines for app testing. Which criteria should be included in your design for this system? (select two)

answer

1) RAM configured to run in triple-channel mode 2) 64-bit processor with 6 cores

question

Your new computer has a single parallel port integrated on the motherboard. You need to configure the parallel port to use ECP mode to support custom features of a printer. How do you do this?

answer

Edit the parallel port mode in the BIOS

question

Which of the following functions are not associated with a CNT?

answer

Video

question

Which of the following video card connectors provides digital video output? (select two)

answer

1) DVI-D 2) HDMI

question

How many PATA devices can be installed on a typical modern ATX motherbord?

answer

2

question

What should you do before flashing the BIOS?

answer

Backup CMOS settings

question

What is true of processor cache? (select two)

answer

1) L3 is shared between all cores 2) L1 is typically unique to a processor core

question

Which of the following is the correct order for installation of a new USB device and the driver files that shipped with it?

answer

Install the device driver using the manufacturer's installation instructions. Attach the device. Complete the Add a Device wizard when it pops up

question

What is the biggest advantage of 64-bit processors over 32-bit processors?

answer

The ability to use over 4 GB of memory

question

You have a legacy non-Plug-and-Play device that must be installed under Windows. What interface do you use to manage the configuration of this device after is has been installed?

answer

Device Manager

question

What is the most common interface for peripheral devices?

answer

USB

question

You are configuring a new system and want to use a RAID 0 array for the OS using SATA disks and the RAID functionality built into the motherboard. Which of the following actions will you take as part of the configuration?

answer

Load the RAID drivers during the OS installation

question

Which of the following memory ratings identifies the fastest memory?

answer

DDR3-1600

question

You just installed a new video card in a user's Windows workstation. However, when you power the system on, the screen is displayed in 16 colors at 640x480 resolution. Which of the following will resolve this problem?

answer

Download and install the latest driver from the video card manufacturer's web site

question

You have just replaced the motherboard in your PC. Now your PC will not start. You press the power button on the system case, but nothing happens; there are no sounds or lights. What should you do?

answer

Connect the power button to the motherboard

question

Which of the following actions is not recommended for keeping your system cool?

answer

Removing unused expansion card slot covers

question

Which of the following objects is installed between the system case and the motherboard back panel I/O ports (such as sound, video, and USB ports)

answer

Faceplate

question

Which of the following is an advantage of parallel ports over serial ports?

answer

Parallel ports have higher data transfer rates

question

You have an AMD processor and an Intel processor, both of which have the same speed rating and both of which use the same front-side bus rate. Which of the following statements is true about the relative performance of both processors?

answer

Performance will depend on other factors such as cache and other features

question

Your computer currently runs Windows 7 Enterprise edition. You want to create a RAID5 array using three newly-installed SATA disks. When you go to Disk Management, the option to create the RAID5 array is not available. What should you do?

answer

Install an add-on RAID controller

question

You are installing a floppy drive. You want the floppy drive to be the A: drive. How do you do this?

answer

Install the drive after the twist in the ribbon cable

question

Which of the following expansion buses is most commonly used for devices such as sound cards, modems, and NICs?

answer

PCI

question

How many pins are on a VGA connector?

answer

D-shaped with 15 pins

question

You have a computer that has four DDR2 memory slots. Currently there are two 512 MB memory modules installed. You check the motherboard documentation and find that the system has a 4 GB memory limitation. You want to add as much memory as possible without replacing the existing modules. What is the maximum amount of RAM that can be installed in the system?

answer

3 GB

question

You are in the process of building a new computer. You would like to configure your computer to use SLI to improve performance when playing your favorite game. Which of the following will be part of the configuration process? (select two)

answer

1) Connect a monitor to one DVI port 2) Purchase a motherboard with two (or more) PCIe x16 slots

question

You have a computer with an onboard LAN adapter. The LAN adapter has failed and you are unable to connect the computer to the network. What should you do?

answer

Add a NIC using a PCI slot

question

Which ribbon cable is used by an ATA/133 HDD?

answer

40-pin / 80-wire

question

Which of the following requires that either all memory slots are populated with memory modules or a continuity module?

answer

Rambus

question

You want to build a new system that supports 6 GB of memory. Which of the following will be the most important consideration when building the computer?

answer

64-bit processor

question

Which of the following features is typically available through TRS ports on a sound card? (select two)

answer

1) Microphone In 2) Speaker Out

question

A computer has a HDD and a DVD drive installed on the primary IDE channel. You decide to move the DVD drive to the secondary IDE channel. The secondary IDE interface will have no other device. What setting should you configure on the DVD drive?

answer

Master or Single

question

You have a computer with three HDDs. A RAID0 volume uses space on Disk 1 and Disk 2. A RAID1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true?

answer

Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not

question

You have a computer system with two IDE channels built into the motherboard. You add a PCI expansion card that provides an additional four IDE channels. What is the maximum number of IDE devices that can be added to the system?

answer

12

question

You are installing the first SATA drive into a desktop, but you do not have the drivers for the motherboard's integrated SATA controller. Which of the following tasks will be required in the configuration process?

answer

Set the drive type in the BIOS to IDE

question

You have purchased new components to build a new computer. While assembling the computer, you notice that the motherboard faceplate doesn't have any parallel ports. You need these ports to support some devices that you need to use with the computer. You check the motherboard documentation and find that parallel ports are not included on the motherboard. Which of the following would be the cheapest solution?

answer

Install a PCI card to provide the necessary ports

question

When you boot the computer, it hangs after asking you for the current time and date. What is the most likely problem?

answer

The CMOS battery has failed

question

Which of the following devices typically has both Type A and Type B USB ports?

answer

USB-compatible hub

question

You have just finished the upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system locks up and automatically restarts. What should you do first to troubleshoot the problem? (select two)

answer

1) Make sure there is thermal paste between the heat sink and the CPU 2) Check the CPU fan power

question

You are building a new computer from both new and used parts. The video card is a PCIe video card that requires an 8-pin power connector. However, your power supply doesn't haven an 8-pin PCIe power connector. Which solution would be the least expensive option for your system?

answer

Use an adapter cable to connect two 4-pin Molex connectors to the 8-pin PCIe connector

question

Which of the following are true of the SXGA screen resolution? (select two)

answer

1) 5:4 aspect ratio 2) 1280 x 1024

question

What is the purpose of cache memory?

answer

Allows a processor to access data more quickly

question

Which statement is true regarding IDE master and slave settings?

answer

If two IDE devices share the same channel, one device must be set to master and the other must be set to slave

question

What are two major disadvantages to overclocking the CPU? (select two)

answer

1) Increased heat output 2) Voided warranty

question

Which of the following is NOT an example of wireless networking communications?

answer

DSL

question

Which of the following types of printer connections would connect to LPT:1?

answer

Parallel

question

A D-shaped, 25-pin female port on the back of a computer is a:

answer

Parallel port

question

Which RAID configuration level provides increased performance using only two disks?

answer

RAID 0

question

What is the advantage of hot-swapping for storage devices?

answer

The OS automatically detects hot-swappable storage devices, configures drivers, and enabled the devices

question

You have a computer system with a Pentium IV processor that operates at 2 GHz. You would like to upgrade to a faster processor, but you don't want to replace the motherboard. Which of the following should you do first?

answer

Read the motherboard documentation to identify which processors are supported

question

Which of the following is NOT an advantage of SSDs over HDDs?

answer

Inexpensive

question

You are providing telephone support for a user who is swapping out an old CRT SVGA monitor with a new LCD SVGA monitor. He's not sure which connector on the back of the PC is used for the monitor. How would you describe the connector that he should look for?

answer

D-shaped with 15 pins

question

Which of the following media types is not hot swappable?

answer

DVD drive with an IDE interface

question

What is the maximum range of the Bluetooth 2.0 specification for Class 1 devices?

answer

100 M

question

After installing two memory modules, you power on the system to check for errors. You find that the BIOS program recognizes only one of the memory modules. What should you do first?

answer

Make sure that both modules are seated properly in their slots

question

Which of the following terms refers to increasing the clock speed of a component in an effort to increase performance?

answer

Overclocking

question

You are installing a PCIe video card in a new computer. The video card has connectors for two monitors. The card has a fan, but the fan does not draw power from the PCIe bus to operate. Which of the following will be part of the installation?

answer

Connect a 6- or 8-pin power connector to the video card

question

You have a desktop PC that you have been using for 3 years in the United States. You are going on a study-abroad program for one semester and want to take your computer with you. After some research, you find that the country where you will be staying uses different voltage than what is used in the United States. What should you do so that the computer can be compatible with the electrical power in Europe?

answer

Move the switch on the power supply to a different voltage

question

You want to upgrade all memory in your system with the fastest memory available. Which of the following would you choose?

answer

Choose the type of memory that is supported by your motherboard

question

Your motherboard has sockets for 184-pin DIMM RAM. Which type of RAM should you install?

answer

DDR-SDRAM

question

What is the maximum data transfer speed for USB 3.0 devices?

answer

5 Gbps

question

You have just finished installing a new hard disk in your computer. Now the DVD drive won't work. What should you do first?

answer

Make sure the DVD drive cables are connected

question

You have just purchased a new plug-and-play sound card that uses a PCI slot. What should you do before installing the device in your Windows system? (select two)

answer

1) Check the HCL to make sure the device is compatible with the version of Windows running on your system 2) Download the latest driver from the manufacturer's web site

question

You have a motherboard with 4 built-in SATA connectors. What is the maximum number of SATA devices you can connect to the motherboard using the integrated ports?

answer

4

question

Assuming the same operating frequency, what are the advantages of DDR3 over DDR2? (select two)

answer

1) DDR3 uses less power than DDR2 2) DDR3 doubles the data transfer rate of DDR2

question

Select the voltages provided by an ATX power supply (select three)

answer

1) 3.3 2) 5 3) 12

question

Of the following, which would most likely cause a random system lockup?

answer

An overheated processor

question

Which of the following stores important system information related to the starting of a computer?

answer

CMOS memory

question

You are in the process of building a new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process?

answer

Purchase two identical video cards

question

How many devices does a single IEEE 1394 bus support?

answer

63

question

Which of the following form factors does not have expansion card slots on the motherboard but rather uses a riser card for expansion cards?

answer

NLX

question

Which of the following components is necessary to save system settings when you power off the computer?

answer

CMOS battery

question

You place a new disc in an optical drive then double-click the drive in the operating system's file browser interface. An error message appears stating that the drive is not accessible. What should you do?

answer

Wait. Then try again

question

What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard, and other system hardware?

answer

POST

question

You have a laptop with a dual core processor with the following characteristics: * 1024 MB L2 cache * 125 Watts * 45nm process size You want to upgrade the processor to one that uses less power. Which of the following characteristics would most likely identify a processor that uses less power?

answer

90 Watts

question

You are helping a customer over the phone who needs to connect to a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC?

answer

DVI

question

Which one of the following situations is most likely to require a system BIOS upgrade?

answer

You are upgrading a processor

question

When would you use the degauss feature on a CRT monitor? (select two)

answer

1) The monitor displays strange colors 2) The monitor displays distorted images

question

Which storage device types use magnetic film or aluminum platters for storing data? (select two)

answer

1) Hard disk 2) Floppy disk

question

A system board has four 32-bit RIMM slots. You have installed one RIMM. Which of the following are correct? (select two)

answer

1) You can complete the installation by installing three continuity modules 2) You can complete the installation by installing three more RIMMs

question

You have purchased a used computer from a computer liquidator. When you boot the computer, you find that there has been a password set on the BIOS. You need to clear the password so that you can edit the CMOS settings. You want to keep all other CMOS settings. What should you do?

answer

Move the motherboard jumper

question

Which of the following is a characteristic of a multi-processor system?

answer

Multiple processor sockets on the motherboard

question

Your computer has a sound card installed in a PCI slot. The sound card has stopped working, so you decide to use the sound card on the motherboard until you can replace the PCI sound card. You remove the card from the PCI slot. When you reboot, you have no sound and the built-in sound card does not show in Device Manager. What should you do?

answer

Edit the CMOS settings and enable the onboard sound

question

Which port should you use to connect a non-amplified microphone to a sound card?

answer

Mic In

question

You want to purchase a motherboard that has a built-in digital audio output. Which port would you likely find on the motherboard faceplate that indicates digital audio support?

answer

S/PDIF

question

You have an existing computer running Windows 7 Enterprise. You want to configure a RAID1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do?

answer

Install the drivers for the RAID controller

question

Which of the following tasks would you complete as part of a SATA installation?

answer

Use the 15-pin power connector

question

You have a power supply configured to receive 110 volts AC. How can you configure the power supply to receive 220 volts AC?

answer

Move the power switch on the power supply to a different voltage

question

You want to use a wireless keyboard and mouse with your laptop computer. Which method should you choose?

answer

Bluetooth

question

Which of the following is typically used for large data backups of servers?

answer

DLT tape

question

You recently upgraded a client's older workstations from Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen. How can you fix this problem without upgrading the hardware itself?

answer

Set the visual effects for best performance

question

You want to configure your computer so that a password is required before the OS will load. What should you do?

answer

Configure a user password in the BIOS

question

You have a computer with a Pentium IV CPU and two PC-2400 DDR modules. The motherboard has room for two additional memory modules, and you'd like to install two PC-4000 modules. Which of the following statements is true?

answer

All memory will operate at 300 MHz

question

You have a motherboard that requires a 24-pin connector from a power supply. What types of power supply could you use with this motherboard? (select two)

answer

1) A power supply with 20-pin and 4-pin connectors 2) A power supply with a 24-pin connector only

question

You are purchasing several PC systems that will be used as thin clients in a large organization. Which hardware selection criteria would be most important for this system?

answer

Gigabit Ethernet adapter

question

What does an ATX power supply do?

answer

Converts AC to DC

question

How many PATA devices can be installed on a typical modern ATX motherboard?

answer

2

question

You want to purchase a motherboard that has built-in digital audio output. Which port would you likely find on the motherboard faceplate that indicates digital audio support?

answer

S/PDIF

question

You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (select two)

answer

1) Insert a wireless USB network card 2) Insert an ExpressCard wireless network card

question

The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?

answer

Converts AC power to DC power

question

You would like to add additional HDD storage to your notebook computer. Which of the following connection types are you most likely to use?

answer

USB

question

You're troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. What could be causing this problem?

answer

1) The LCD assembly is malfunctioning 2) The display output has been redirected to the external monitor port using the Fn key

question

Which type of interface is typically used for internal wireless networking cards in the laptops?

answer

Mini-PCI

question

You have just purchased a new laptop with built-in wireless, Bluetooth, and infrared (IrDA) capabilities provided by a mini-PCIe card. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. What should you do?

answer

Enabled Bluetooth in the BIOS

question

You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. What should you do?

answer

Free up disk space

question

Which ACPI power state retains the contents in RAM, but turns all other components off?

answer

Suspend

question

Which of the following is an extra button or knot on a laptop keyboard that moves the mouse cursor?

answer

Point stick

question

You want to use Hibernation on your Windows notebook. What does it need to have?

answer

Enough free HDD space

question

Which of the following battery types has the greatest need to be completely drained before being recharged?

answer

Nickel Cadmium (Ni-Cad)

question

A user has called to complain that he can't connect to your organization's wireless network from his laptop. You know that the wireless signal is strong in his location. What should you do?

answer

Check to see if the wireless adapter is switched off

question

Which of the following battery types offers the greatest storage capacity in the smallest amount of space?

answer

Lithium Ion (Li-Ion)

question

Which of the following are characteristics of the ExpressCard /54 form factor? (select two)

answer

1) L shape 2) 34mm wide at the connector

question

Which of the following input devices uses a stylus?

answer

Digitizer

question

Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system. What should you do? (select two)

answer

1) Configure the laptop with a biometric fingerprint scanner 2) Secure the laptop to the desk using a cable lock

question

After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?

answer

Have him verify that the wireless card's hardware switch is in the On position

question

You recently upgraded the processor in your laptop computer to a faster processor. The computer runs, but after using it for several minutes, it shuts down unexpectedly. Which of the following should you do first?

answer

Make sure the case fans are plugged in

question

One of your users has called to complain about her notebook computer. She reports that it displayed a message indicating that the battery was low, then it shut down all by itself even though it was plugged into the wall outlet. What should you check first?

answer

Verify that the AC adapter LED light is lit when plugged into the wall outlet

question

A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop. What should you tell her?

answer

Press the Fn key along the function key on the notebook keyboard with a monitor on it

question

Your laptop has an ExpressCard /54 slot. Which of the following is true? (select two)

answer

1) Compatible ExpressCards for the laptop include cards which are rectangular-shaped 2) You can use an ExpressCard /34 card or an ExpressCard /54 card in the laptop

question

While using the touchpad, you notice than the mouse is not responding very well, making it difficult to correctly move the mouse around the screen. How can you fix this problem?

answer

Recalibrate the touchpad

question

You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (select two)

answer

1) Remove the keyboard 2) Open a panel on the bottom of the notebook

question

Which type of interface is typically used for the internal wireless networking cards in laptops?

answer

Mini-PCI

question

An internal laptop keyboard is generally connected to the laptop's system board using a:

answer

Ribbon cable

question

Which of the following cards can be placed in a Type III PC Card slot? (select three)

answer

1) Type III PC card 2) Type II PC card 3) Type I PC card

question

Which type of interface is most commonly used for internal HDDs in notebook systems?

answer

SATA

question

You need to replace the video card in a laptop. What is the first step?

answer

Find a service manual with correct disassemble procedures

question

You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following could be the cause? (select two)

answer

1) The cold cathode fluorescent lamp has burned out and needs to be replaced 2) The inverter in the LCD assembly has malfunctioned

question

You need to replace the HDD in your laptop computer. Which of the following HDD sizes would you likely choose for the laptop?

answer

2.5"

question

You have been told to replace the HDD on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system? (select two)

answer

1) Remove the battery 2) Unplug the AC power

question

You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (select two)

answer

1) In the Notification Area, double-click the battery icon. Click More Power Options 2) Go to Control Panel > System and Security > Power options

question

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?

answer

Buy a docking station for your notebook

question

You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the following could be the cause?

answer

Failed backlight

question

You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replace the video card. What would you likely resolved this problem?

answer

Reconnect the antenna connections in the bezel

question

You are a PC technician for a company. An employee has stepped out of his office while you fix a computer problem he has been having. He accidentally left a report open next to his computer which states that a friend of yours in accounting will be submitted for review if their poor work performance continues. What should you do?

answer

Ignore the paper and tell no one of its contents

question

A customer calls and reports there is a problem with his computer. After responding to the call and troubleshooting the problem, you discover the switch on the power strip was off. After flipping the switch on, all of the components and their functionality return to normal. Which of the following statements is the best explanation for the customer?

answer

"I found this power strip switch in the off position. Now that it is on, it looks like things are in order. It appears as though that was the problem. Can you confirm that the problem has been resolves?"

question

Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit? (select two)

answer

1) Non-static generating 2) A vacuum cleaner that blows as well as vacuums

question

You have recently been called to troubleshoot network connectivity problems at a user's workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced cable with a plenum rated, shielded, twisted pair. You would like to minimize the problem and prevent it from happening again. What should you do?

answer

Run the cable through the ceiling area instead of across the floor

question

Which device type should typically not be plugged into a protected outlet on a UPS unit?

answer

Laser printer

question

Which of the following devices can store large amounts of electricity even when unplugged?

answer

CRT monitor

question

Which of the following devices are most susceptible to problems associated with ESD? (select two)

answer

1) Memory 2) Processor

question

Which of the following components requires special disposal procedures to comply with environmental guidelines?

answer

Notebook battery

question

Which of the following statements about cleaning monitors and display devices is true?

answer

You should clean the monitor while it is powered off and with the power plug removed to avoid getting a shock

question

A user called the Help Desk to request help with his Windows workstation. He's having trouble downloading new messages from your company's e-mail server. The Help Desk technician told him to open a Command Prompt and try to PING the e-mail server. She also told him to check his SMTP and POP3 server IP addresses. Did the Help Desk technician handle this request correctly?

answer

No, the technician used jargon that the user probably didn't understand

question

As a PC technician, what are the best actions to take if you are late to an appointment? (select all that apply)

answer

1) Contact the customer 2) Apologize for the inconvenience 3) Give a realistic timeframe for your arrival

question

Which of the following are safe methods of listing heavy objects? (select two)

answer

1) Lift with your legs 2) Bend your knees with your back straight

question

An employee demands that she needs more RAM for her computer in order to complete her work tasks, but you know that her department isn't budgeted for new equipment. Your supervisor is the only one that has the authority to allocate department funds. How should you respond?

answer

Tell the employee that she isn't currently budgeted for equipment upgrades, but that you will let your supervisor know about the request so it can be properly determined if new RAM can be required

question

Which of the following cleaning compounds should you include in your cleaning kit?

answer

Alcohol-based monitor wipes

question

You work at the IT Help Desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee's workstation within minutes; however, when you begin speaking to her, you can't understand what she is saying because she is speaking Spanish, and you do not understand Spanish. What should you do?

answer

Find an interpreter

question

You are troubleshooting a client connectivity problem on an Ethernet network. The client has intermittent connectivity to the network. You discover that the unshielded twisted-pair patch cable runs 75 feet from the wall outlet, passes through the ceiling and over several florescent light fixtures before reaching the client system. Which of the following may be causing the connectivity problem?

answer

EMI interference

question

What is the purpose of an MSDS?

answer

It documents how to safely handle hazardous materials

question

While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID and you see that the call is not work-related. What is the most professional way to handle the situation?

answer

Immediately forward the call to voicemail

question

You are the PC technician for a company. An employee comes to you extremely worried that his printer has broken and it is imperative that his documents are printed in time for a very important presentation he is giving in just 10 minutes. How should you respond?

answer

Tell the employee that most printer problems are easy to fix and you will do your best to get his project printed as soon as possible

question

Besides protecting a computer from under voltages, a typical UPS also performs which other actions? (select two)

answer

1) Conditions the power signal 2) Protects from over voltages

question

What is the best way to protect a computer from power spikes during an electrical storm?

answer

Unplug the computer from the AC outlet

question

A user called her organization's Help Desk to request help with connecting to a network server. The Help Desk technician came to her desk to resolve the issue. Once there, the technician used the user's telephone to call his girlfriend. The call lasted the entire time the technician was at the user's desk. Did the technician handle the request correctly?

answer

No, the technician should not have used the user's telephone for a personal call

question

Which of the following are safety benefits associated with encasing cables that run across the floor? (select two)

answer

1) Reduced tripping accidents 2) Prevents wear

question

What does a beeping from the UPS mean?

answer

The computer is running on the UPS battery power

question

You are a PC technician for a company. An employee needs her computer reinstalled and you have arranged to use her computer and office over their lunch break to complete the installation. You enter her office and find it to be quite disorderly with sticky notes around the monitor and stacks of papers and folders on the desk. This makes you feel uncomfortable while you work. What is the best thing to do?

answer

Leave the office exactly as it is. Even if it makes you uncomfortable, you should never alter someone else's workspace

question

Which of the following should be handled with caution due to high operating temperatures? (select two)

answer

1) Components within a laser printer 2) Printing head in a dot matrix printer

question

Which of the following are common tools used to physically clean the inside of a computer? (select two)

answer

1) Compressed air 2) Natural bristle brush

question

When conducting a forensic investigation, and assuming that the attack has been stopped, which of the following actions should you perform first?

answer

Document what's on the screen

question

Which of the following is a myth regarding electrostatic discharge (ESD)?

answer

If you can't feel ESD, the surge is not sufficient to harm computer components

question

You are trying to help a co-worker order a UPS for each PC in her remove office location. What rating is used to specify the size of a UPS?

answer

VA (Volt-Amp) Rating

question

Your organization uses an 802.11g wireless network. Recently, other tenants installed the following equipment in your building: * A wireless television distribution system running at 2.4 GHz * A wireless phone system running at 5.8 GHz * A wireless phone system running at 900 MHz * An 802.11a wireless network running in the 5.725 - 5.850 GHz frequency range * An 802.11n wireless network running in the 5.8 GHz frequency range Since this equipment was installed, your wireless network has been experiencing significant interference. Which system is to blame?

answer

The wireless TV system

question

The immediate preservation of evidence is paramount when conducting a forensic analysis. Which of the following actions is most likely to destroy critical evidence?

answer

Rebooting the system

question

The chain of custody is used for what purposes?

answer

Retaining evidence integrity by identifying people coming into contact with evidence

question

ESD is most likely to occur:

answer

In a cool, dry atmosphere

question

The fan in a 450-Watt power supply is malfunctioning. What action should you take?

answer

Remove and replace the power supply

question

You are the PC technician for a company. You are meeting with a user who is experiencing difficulties with his computer. The user explains: "My e-mail doesn't work. I keep getting e-mail sent back to me, I can't find any of my old e-mails, and I don't think that the program has ever worked well." You ask the user to show you how they usually go about their e-mail tasks and determine that there is not a problem with the program, but that the user needs to be trained on how the program works. You know that you have several important work tasks that need to be completed by the end of the day and this is not high on your priority list. What is the best way for you to respond?

answer

Set up a time during which you can sit down with the user and show them how to complete common tasks

question

What is your top priority when responding to emergencies and hazardous situations?

answer

Ensure the safety of people in the area

question

Which of the following devices helps protect against temporary, above-normal voltages?

answer

Surge protector

question

HDDs are best stored in a(n):

answer

Static-shielded bag

question

A user asks you to perform a task that you do not know how to do and is not in your job description. What is the best way to respond?

answer

Explain to the user that this is not a task you can perform, but you will do your best to contact the correct people to take care of the job and arrange for them to perform the task

question

Which of the following will help reduce the threat of static discharge when working on computer hardware? (select two)

answer

1) Remain in physical contact with the server chassis at all times 2) Store unused components in static-shielded bags

question

Which of the following is an important aspect of evidence gathering?

answer

Backing up all log files and audit trails

question

Which of the following is most helpful in keeping a computer cool? (select two)

answer

1) Vacuum dust from the system regularly 2) Verify that cooling fans are not circulating air in the wrong directions

question

To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (select two)

answer

1) Anti-static mat 2) Metal area on the computer case

question

You have just started a new job as a technical team leader at a PC repair shop. You are responsible for overseeing the work of other PC technicians, as well as doing your own share of the repair work. To improve the safety of your location, you decide to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you get them?

answer

Download them from the chemical manufacturer's Web sites

question

Which of the following protects a computer from electrostatic discharge?

answer

Anti-static wrist strap

question

You have ordered a new laptop from an online retailer. When you come home one day after work, you find the laptop in its shipping container on your front doorstep. It is very cold outside, and you don't know how long it has been there. You unpack the computer and would like to know if it is working properly. What should you do?

answer

Let the computer warm to room temperature before turning it on

question

Of the following choices, which action could be MOST harmful to you?

answer

Looking into the end of a fiber optic cable

question

You have been asked to draft a document related to evidence gathering that contains details about personnel in possession and control of evidence from the time of discovery up through the time of presentation in court. What type o document is this?

answer

Chain of custody

question

As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions. How should you best address the situation?

answer

Tactfully explain the problem without accusing or judging the customer

question

Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (select two)

answer

1) Immunity to electromagnetic interference 2) Greater cable distances without a repeater

question

You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network typologies provide redundancy for a failed link?

answer

Mesh

question

Which of the following network technologies is packaged as part of a BRI plan?

answer

ISDN

question

Which mechanisms could you use to resolve a hostname into its associated IP address? (select two)

answer

1) DNS 2) hosts file

question

A healthcare organization provides mobile clinics throughout the world and needs to transfer patient statistical data to a central database via the Internet. Which network technology should you select to ensure network connectivity for any clinic located anywhere in the world, even remote areas?

answer

Satellite

question

Which of the following is true of a network using the 1000Base-T standard? (select two)

answer

1) The network uses copper UTP cables 2) The network operates at one gigabit per second

question

Which of the following describes an IPv6 address? (select two)

answer

1) 128-bit address 2) Eight hexadecimal quartets

question

Which of the following is not one of the ranges of IP addresses defines in RFC 1918 that are commonly used behind a NAT server?

answer

169.254.0.1 - 169.254.255.254

question

You want to implement a fault tolerant topology as you interconnect routers on your wide area network. Which of the following would meet your needs?

answer

Mesh

question

You are using a crimper to attach an RJ-45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1?

answer

Green with white

question

Which of the following are not valid IP addresses? (select three)

answer

1) 145.8.260.7 2) 257.0.122.55 3) 45.22.156.256

question

When configuring an ADSL installation, where should you to install the DSL filters?

answer

On connections leading to an analog phone

question

Which of the following measures will make your wireless network less visible to the casual attacker performing war driving?

answer

Disable SSID broadcast

question

Which of the following are used to connect a cable modem to the Internet connection? (select two)

answer

1) RG-6 coaxial cable 2) F-type connectors

question

Which of the following terms refers to a network resource sharing model that uses access to control lists saved on each computer? (select two)

answer

1) Peer-to-peer 2) Workgroup

question

Which of the following protocols is used by an e-mail client to retrieve messages from an e-mail server and gives users the option to keep mail messages on the server?

answer

IMAP

question

A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While she normally works from her office, today she is trying to access the wireless network from a conference room which is across the hall and next to the elevator. What is the most likely cause of her connectivity problem?

answer

Interference is affecting the wireless signal

question

Which connector is used with unshielded twisted pair (UTP) cable?

answer

RJ-45

question

Which of the following protocols is non-routable and requires another protocol to enable internetwork communications?

answer

NetBOIS

question

In which of the following topologies does each device on the network act as a repeater, sending the signals to the next device?

answer

Ring

question

You've just finished installing a wireless access point from a client. Which action best protects the access point from unauthorized configuration settings?

answer

Changing the administrative password

question

How do switches and bridges learn where devices are located on a network?

answer

When a frame enters a port, the source MAC address is copied from the frame header

question

You want to allow your users to download files from a server running the IP protocol. You want to protect access to the files by requiring user authentication to access specific directories on the server. Which IP protocol should you implement to provide this capability?

answer

FTP

question

Which data transmission rate is defined by the IEEE 802.11b wireless standard?

answer

11 Mbps

question

You have just signed up for a broadband home Internet service that uses coaxial cable. Which connector type will you most likely use?

answer

F-type

question

Which type of connector do you use to connect a modem to a standard telephone line?

answer

RJ-11

question

You need to attach an RJ-45 connector to the end of a Cat 6 UTP cable. Which tool should you use?

answer

Crimper

question

You need to add security for your wireless network. You would like to use the most secure method. Which method should you implement?

answer

WPA2

question

Which of the following topologies connects all devices to a trunk cable?

answer

Bus

question

Which of the following best describes how a switch functions?

answer

It connects multiple cable segments (or devices), and forwards frames to the appropriate segment

question

You need to place a wireless access point in your two-story building? While trying to avoid interference, which of the following is the best location for the access point?

answer

In the top floor

question

Which of the following features on a wireless network allows or rejects client connections based on the hardware address?

answer

MAC address filtering

question

You need to trace the route a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?

answer

Tone probe

question

Which of the following IP addresses are Class B addresses? (select three)

answer

1) 192.0.0.0 2) 190.65.2.0 3) 132.12.0.0

question

Which of the following are characteristics of the 802.11g wireless standard? (select three)

answer

1) Operates in the 2.4 GHz range 2) Maximum bandwidth of 54 Mbps 3) Backwards compatible with 802.11b devices

question

You have a computer that is connected to the Internet through a NAT router. You want to use a private addressing scheme for your computer. Which of the following IP addresses could you assign to the computer? (select three)

answer

1) 192.168.12.253 2) 192.18.188.67 3) 10.0.12.15

question

Which of the following IP address ranges is reserved for Automatic Private IP Addressing?

answer

169.254.0.2 - 169.254.255.254

question

Which of the following applications is more likely to justify the investment in Category 6 cable?

answer

Streaming video

question

You have a network that uses a logical bus topology. How do messages travel through the network?

answer

Messages are broadcast to all devices connected to the network

question

On a wireless network that is employing WEP, which type of users are allowed to authenticate through the access points?

answer

Users with the correct WEP key

question

You are installing a satellite connection so your home office can connect to the Internet. Which of the following statement is true?

answer

The satellite dish must be pointed in the correct direction for communicating with the satellite

question

Which of the following best describes an IP address class?

answer

The class defines the default network address portion of the IP address

question

You have a network that uses a logical ring topology. How do messages travel through the network?

answer

Messages travel from one device to the next until they reached the destination device

question

Which of the following is true of a network using the 10Base-T standard? (select two)

answer

1) The maximum cable distance is 100 meters 2) The network operates at ten megabits per second

question

Which kind of connector do you use to connect a modem to a standard telephone line?

answer

RJ-11

question

Which type of network medium is used by an Integrated Services Digital Network (ISDN) adapter?

answer

Copper telephone wire

question

Which of the following is a rating of the amount of data that can be sent over a network in a period of time?

answer

Bandwidth

question

A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While talking to her, you discover that she is trying to work from the break room two floors above the floor where she normally works. What is the most likely cause of her connectivity problem?

answer

The user is out of the effective range of the wireless access point on her floor

question

Which IP protocol is used by Web browsers and Web servers to exchange files?

answer

HTTP

question

A host wants to send a message to another host with the IP address 115.99.80.157. IP does not know the hardware address of the destination device. Which protocol can be used to discover the MAC address?

answer

ARP

question

You've just installed a wireless access point (AP) for your organization's network. You know that the radio signals used by the AP extend beyond your organization's building and are concerned that unauthorized users outside may be able to access your internal network. What can you do to protect the wireless network? (select two)

answer

1) Configure the AP to filter out unauthorized MAC addresses 2) Disable DHCP on the AP

question

Which of the following are characteristics of coaxial network cable? (select two)

answer

1) It uses two concentric metallic conductors 2) It has a conductor made from copper in the center of the cable

question

Which of the following terms describes a group of computers and users that utilize centralized resources, administration, and security settings? (select two)

answer

1) Domain 2) Directory

question

Which protocols are used on the Internet to transmit Web pages from Web browsers running on client workstations? (select two)

answer

1) HTTP 2) HTTPS

question

Which connector is used with unshielded twisted pair (UTP) cable?

answer

RJ-45

question

Which of the following are valid IPv6 addresses? (select two)

answer

1) 141:0:0:0:15:0:0:1 2) 6384:1319:7700:7631:446A:5511:8940:2552

question

Which of the following protocols carry phone calls over an IP-based network?

answer

VoIP

question

What type of cabling can be used for an Ethernet 100Base-T (100 Mbps) network? (select two)

answer

1) Cat 6 UTP 2) Cat 5 UTP

question

You are configuring an ADSL connection. Which of the following will be part of the configuration? (select two)

answer

1) Filters of splitters 2) RJ-11 connectors

question

You've enabled Remote Desktop on a Windows workstation. Which port must be opened in the server's firewall to allow remote clients to access the desktop?

answer

3389

question

Which network component connects a device to the transmission media and allows it to send and receive messages?

answer

Network interface card

question

You have just signed up for a broadband home Internet services that uses coaxial cable. Which connector type will you most likely use?

answer

F-type

question

You have implemented an ad-hoc wireless network that doesn't employ a wireless access point. Every wireless network card can communicate directly with any other wireless network card on the network. What type of physical network topology has been implemented in this type of network?

answer

Mesh

question

You have an Ethernet network using the 10Base-T standard. Network devices are connected together using hubs. Which of the following is true?

answer

The network uses half-duplex communications

question

An 8-port switch receives a frame on port number 1. The frame is addressed to an unknown device. What will the switch do?

answer

Send the frame out ports 2-8

question

Which of the following locations will contribute the greatest amount of interference for a wireless access point? (select two)

answer

1) Near backup generators 2) Near cordless phones

question

What is the least secure place to locate the access point when creating a wireless network?

answer

Near a window

question

Which of the following topologies connects each network device to a central hub?

answer

Star

question

You've just installed the DNS service on a Windows server. Which port must be opened in the server's firewall to allow clients to access the service?

answer

53

question

Which of the following is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network?

answer

Ethernet

question

Which tool in Windows would you use to browse all networks and shared folders to which a user has access? (select three)

answer

1) Network 2) Computer 3) Windows Explorer

question

Which service can you use on your network to automatically assign IP addresses to hosts and to help prevent the same address from being assigned to two different hosts?

answer

DHCP

question

Which wireless standard operates at up to 54 Mbps to a maximum of 150 feet?

answer

802.11a

question

Which of the following is a valid IPv6 address?

answer

FEC0::AB:9007

question

You need to connect the end of a Cat UTP cable to a 100 punch down block. Which tool should you use?

answer

Punchdown tool

question

You want to use your Windows workstation to browse the web sites on the Internet. You use a broadband DSL connection to access the Internet. Which network protocol must be installed on your workstation to do this?

answer

IP

question

Which of the following is a valid MAC address?

answer

C0-34-FF-15-01-8E

question

Which of the following IP addresses have a default subnet mask of 255.255.0.0 (select three)

answer

1) 168.16.5.1 2) 129.0.0.1 3) 191.168.2.15

question

What device is used to create a physical star topology?

answer

Switch

question

Which of the following are characteristics of coaxial network cable? (select two)

answer

1) It uses two concentric metallic conductors 2) It has a conductor made from copper in the center of the cable

question

You are setting up a small network in your office with one Windows server and 50 Windows workstation. You want to spend as little time as possible configuring the workstations with IP addressing information. What should you do?

answer

Install the DHCP service on your server

question

You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use?

answer

Plenum

question

Which of the following is used on a wireless network to identify the network name?

answer

SSID

question

Which of the following is true when the DHCP setting is disabled in a wireless network?

answer

Wireless clients must use a static IP address within the correct IP address range to connect to the network

question

Which of the following IP addresses are Class C addresses? (select three)

answer

1) 223.16.5.0 2) 222.55.0.0 3) 192.15.5.55

question

Your network follows the 1000Base-T specifications for Gigabit Ethernet. What is the maximum cable segment length allowed?

answer

100 meters

question

You've used your Windows workstation to map a drive to a shared folder on a Windows server. Which protocol was used to access the share?

answer

SMB

question

Which network type uses light pulses to transmit data?

answer

Fiber optic

question

Which of the following is the best definition for a LAN?

answer

A network in a small geographic area, like in an office

question

Which of the following are security protocols for wireless networks? (select two)

answer

1) WEP 2) WPA

question

What type of network describes a workgroup?

answer

Peer-to-peer network

question

Which of the following correctly describe the most common format for expressing IPv6 addresses? (select two)

answer

1) Hexadecimal numbers 2) 32 numbers, grouped using colons

question

Which of the following hardware devices regenerates a signal out all connected ports without examining the frame or packet contents?

answer

Hub

question

Which of the following recommendations should you follow when placing access points to provide wireless access for users within your company building?

answer

Place access points above where most clients are

question

Which of the following features is supplied by WPA2 on a wireless network?

answer

Encryption

question

Which of the following statements accurately describes how a modem works? (select two)

answer

1) It demodulates analog data from a telephone network into digital PC data 2) It modulates digital data from the PC into analog data and transmits it on a telephone network

question

You have a small network that uses a hub to connect multiple devices. What physical topology is used?

answer

Star

question

Which type of configuration would you use if you wanted to deploy 802.11n technology to communicate directly between two computers using a wireless connection?

answer

Ad hoc

question

Which of the following IP addresses belong to the Class A network 114.0.0.0? (select three.) Tip: Assume the network is indicated by the default portion of the IP address

answer

1) 114.0.0.15 2) 114.122.66.12 3) 114.58.12.0

question

What is the default subnet mask for the IP address 203.111.3.3?

answer

255.255.255.0

question

What is a major benefit of STP over UTP?

answer

Greater resistance to interference

question

You recently installed a small office home office wireless router. To avoid security holes and bugs, what should you do to the route?

answer

Update the firmware

question

You are talking with a customer support technician on the telephone. The technician recommends downloading a particular driver from Internet. When you try to connect to the Internet using your modem, you can't What is the problem?

answer

You need to hang up

question

You are designing a wireless network for a client. Your client needs the network to support a data rate of at least 150 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standard will work best in the situation?

answer

802.11n

question

Which tool would you use in Windows Vista/7 to manage network connections?

answer

Network and Sharing Center

question

You are a software developer and you are creating a multimedia streaming application. Data will be streamed from your streaming server to streaming clients over IP networks. Which transport protocol should your application use to send data between the clients and the server?

answer

UDP

question

What protocol is used to send e-mail messages from a mail client to a mail server?

answer

SMTP

question

A user on your network has been moved to another office down the hall. After the move she calls you complaining that she has only occasional network access through her wireless connection. Which of the following is most likely the case of the problem?

answer

The client system has moved too far away from the access point

question

You want to implement name resolution on the Linux workstations in your company. Which protocol will you use to do this?

answer

DNS

question

Which of the following statements about the Dynamic Host Configuration Protocol (DHCP) are true? (select two)

answer

1) It can deliver a DNS server address in addition to the host IP address 2) A workstation must request addressing information from a DHCP server

question

You are troubleshooting network connections on a Windows workstation and you want to view a list of connections on the computer. How can you do this? (select two)

answer

1) On the Start menu, click Control panel, then click Network and Internet 2) On the Start menu, right-click Network and select Properties

question

Which IEEE wireless standards specify transmission speeds up to 54 Mbps? (select two)

answer

1) 802.11g 2) 802.11a

question

Which of the following are advantages of using a domain to manage a network? (select two)

answer

1) Centralized administration 2) Scalability

question

Which of the following are features of Basic Rate ISDN (BRI)? (select three)

answer

1) Dial-up connection 2) Two data channels 3) One control channel

question

What type of cabling could be used for an Ethernet 100BaseT (100 Mbps) network? (select two)

answer

1) Cat 6 UTP 2) Cat 5 UTP

question

Which actions allow you to access the Internet on your laptop via a cellular network?

answer

Install a cellular USB adapter in a open port on the laptop

question

A customer has called an indicated that he thinks his neighbor is connecting to his wireless access point (AP) to use his high-speed Internet connection. Which of the following will help resolve this issue? (select two)

answer

1) Disable SSID broadcast on the AP 2) Implement WPA2

question

Which of the following topologies connects each device to a neighboring device?

answer

Ring

question

Which of the following protocols do e-mail clients use to download messages from a remote mail server?

answer

POP3

question

Which TCP/IP configuration parameter identifies the router that is used to reach hosts on remote networks?

answer

Default gatway

question

Which of the following are good reasons to enable NAT?

answer

To translate between Internet IP addresses and the IP addresses on your private network

question

Which of the following LAN devices receives a signal on one port, and the forwards that signal only to the port where the destination device is connected?

answer

Switch

question

Which of the following is a valid IP address? (select two)

answer

1) 2.2.2.2 2) 172.16.1.26

question

To access the Internet through the Publicly Switched Telephone Network (PSTN), what kind of connectivity device must you use?

answer

Modem

question

Which of the following printer types is considered an impact printer?

answer

Dot matrix

question

Which printer permission would you assign to a user so that she can pause the printer?

answer

Manage this printer

question

You have just installed a maintenance kit in your laser printer. What should you do next?

answer

Reset the page count

question

Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?

answer

Primary corona

question

Which printer management component would you use to view the drivers used by a printer?

answer

Printer properties

question

A user receives printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem?

answer

The user is using an incorrect printer driver

question

Which of the following are printer languages? (select three)

answer

1) PCL 2) PostScript 3) Escape codes

question

Which component in a laser printer charges the paper to attract toner?

answer

Secondary corona

question

You have a 64-bit Windows 7 workstation with three shared printers. You want to add drivers for 32-bit versions of the operating system. Which method would you choose to add the drivers with the least amount of effort?

answer

Add the drivers to your print server in Print Management

question

Which of the following printers would produce the highest print quality?

answer

600 DPI

question

You have a workstation runnning Windows 7, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running the 32-bit versions of Windows report that they can't install the driver for the shares printer. Users running a 64-bit version of Windows do not have any problems. What could you do to fix this problem? (select two)

answer

1) Manually install the correct driver on each computer that is having a problem 2) On your computer, add the X86 drivers

question

Which type of printer uses lasers and electrical charges to transfer images to paper?

answer

Laser

question

You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. What should you do next? (select two)

answer

1) Edit the printer properties to configure paper tray and other device-specific settings 2) Verify that it is working correctly by printing a test page

question

Which connector is most commonly used by modern printers to connect to a desktop PC system?

answer

USB

question

For the past several days, the print jobs from the ink jet printer are missing colors and leaving gaps. What should you do to resolve the problem?

answer

Use the automatic cleaning feature

question

Which component in a laser printer applies toner to the drum, causing the toner to stick to the charges areas on the drum?

answer

Developing roller

question

Which of the following would be a good reason to NOT recommend a solid ink printer?

answer

The user has a surplus of toner cartridges and would like a printer that can be used with these

question

You want to make a printer on a Windows workstation available only between certain hours. Which path would you use to edit this setting?

answer

In Devices and Printers, right-click the printer object and select Printer Properties. Use the Advanced Tab

question

On the main network printer, another user's print job has stalled. You try to delete the job, but you can't. What is the reason why you can't delete the print job?

answer

You do not have the Manage documents permission

question

A dot matrix printer is printing faintly after replacing the print head. What should you do?

answer

Check the gap between the printer head and the paper

question

Which type of printer uses an inked ribbon?

answer

Dot matrix

question

You're troubleshooting an older laser printer that is creating 'accordion jams' where the paper is crumpled as it exits the printer moving into the output tray. What can you do to fix this problem?

answer

Install a maintenance kit

question

Which of the following paper types should NOT be used in inkjet printers?

answer

Very glossy paper

question

You replaced the print cartridge on an inkjet printer. What should you do next?

answer

Calibrate the printer

question

Which type of printer has the poorest print quality because the image is created using fairly large dots?

answer

Dot matrix

question

You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers, what should you do next?

answer

Edit the printer properties to configure device-specific settings

question

Which of the following problems is common for dot matrix printers?

answer

Paper scraps are caught in the feet mechanism

question

Which type of printer boils the ink in its print head to print?

answer

Thermal inkjet (bubble jet)

question

A customer has called to complain that the colors in photos she has printed on the color inkjet printer your store sold her don't match the colors in the originals. Assuming the customer is using a Windows workstation, what should you do to resolve the issue? (select two)

answer

1) Use the Color Management tab of the printer device to adjust the driver's color settings 2) Download and install the latest printer drivers

question

You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?

answer

Use an anti-static vacuum

question

Which type of printer uses a drum, plastic toner, and fuser to create a printed page?

answer

Laser

question

Which of the following methods can you use to connect your printer to an Ethernet network? (select two)

answer

1) Add an Ethernet network card to your printer 2) Connect your printer to an external print server device that is connected to the network

question

Which of the following is an advantage of connecting a printer to a network?

answer

Multiple users can print to the same printer

question

Why would you recommend a dye sublimation printer?

answer

When print jobs are detailed photographic reproductions

question

Which of the following components are found in dot matrix printers? (select two)

answer

1) Tractor feed 2) Platen

question

You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part, carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?

answer

Impact

question

Which term refers to the portion of the HDD where print jobs are stored before going to the print device?

answer

Print queue

question

You're responsible for ordering consumables for your organization's printers. These printers are heavily utilized by your users who demand the utmost in reliability. Which of the following would be the best option when ordering new toner for these printers?

answer

Toner cartridges recommended by the printer manufacturer

question

Which printer management components would you use to view the port used by a printer? (select two)

answer

1) Print server properties 2) Printer properties

question

You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 7 PC to the device. How can you connect the device to the PC? (select two)

answer

1) USB cable 2) Wi-Fi wireless connection

question

You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do? (select two)

answer

1) Enable the Erase Data option 2) Disable the Simple Passcode Option

question

Which component within a tablet device measures acceleration horizontally and vertically at the same time?

answer

Gyroscope

question

Which mobile device architecture is used by Apple iPad devices running the iOS operating system?

answer

ARM

question

Which feature allows a tablet to recognize multiple finger touches at the same time?

answer

Multi-touch

question

You currently use the Thunderbird e-mail client on your desktop PC. You use it to connect to an e-mail server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad and want to configure its Mail app to connect to your e-mail server. Can you do this?

answer

Yes, you can configure the Mail app on an iPad to connect to an e-mail server using the IMAP and SMTP protocols

question

Which of the following security solutions would prevent a user from reading a file which she did not create?

answer

EFS

question

You are a security consultant and an organization has hired you to review their security measures. They are chiefly concerned that they could become victim of a social engineering attack. What should you recommend they do to mitigate the risk?

answer

Teach users how to recognize and respond to social engineering attacks

question

One of the Windows 7 workstations you manage has three user accounts defined on it. Two of the users are limited users while the third (your account) is an administrative user. Each limited and administrative user has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other's files. What else could you do to increase the security of this system? (select two)

answer

1) Disable autorun on the system 2) Set a screensaver password

question

A small business named BigBikes, Inc. has hired you to evaluate their wireless network security practices. As you analyze their facility, you note the following: * They use an 802.11a wireless network * The wireless network SSID is set to BWLAN * The wireless network uses WPA2 with AES security * Omni-directional access points are positioned around the periphery of the building Based on this information, what should you recommend your client do to increase their wireless network security?

answer

Implement directional access points

question

Which of the following is the process of fixing problems detected by anti-virus software so that the computer is restored to its original state?

answer

Remediation

question

You have purchased new computers and will be disposing of your old computers. Instead of recycling the computers, you decide to resell them by placing an ad on the internet. These computers were previously used for storing sensitive information. What should you do prior to getting rid of the computers?

answer

Use data wiping software to clear the HDDs

question

What is the best countermeasure against social engineering?

answer

User awareness training

question

Which of the following are biometric devices? (select two)

answer

1) Retina scanner 2) Face scanner

question

What is the main difference between a worm and a virus?

answer

A worm can replicate itself and does not need a host for distribution

question

A user is trying to log into her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered. What's causing the problem?

answer

She has turned Num Lock on causing the numbers to be sent from the keyboard instead of letters

question

To access your company's internal network from home, you use Secure Shell (SSH). The administrator has recently implemented a firewall at the network perimeter and disabled as many ports as possible. Which port needs to remain open so you can still work from home?

answer

22

question

You are responsible for disposing of several old workstations formerly used by accountants in your organization's Finance department. Before being shipped to a computer recycler, you decide to make sure any old data on the HDDs is erased. To do this, you use the Windows XP Installation CDs that came with these systems to delete all partitions from the HDDs. Have you properly prepared these systems for disposal?

answer

No, you should use disk wiping software to fully erase the drives

question

You are configuring a network firewall to allow SMTP outbound e-mail traffic, and POP3 inbound e-mail traffic. Which of the following IP ports should you open on the firewall? (select two)

answer

1) 25 2) 110

question

You are configuring the local security policy of a Windows system. You want to prevent users from reusing old passwords. You also want to force them to use a new password for at least 5 days before changing it again. Which policies should you configure? (select two)

answer

1) Enforce password history 2) Minimum password age

question

Which of the following best describes spyware?

answer

It monitors the actions you take on your machine and sends the information back to its originating source

question

Which of the following are common forms of social engineering attack?

answer

Hoax virus information e-mails

question

A small business named Widgets, Inc. has hired you to evaluate their wireless network security practices. As you analyze their facility, you note the following using a wireless network locator device: * They use an 802.11n wireless network * The wireless network is broadcasting an SSID of Linksys * The wireless network uses WPA2 with AES security * Directional access points are positioned around the periphery of the building Based on this information, what should you recommend you client do to increase their wireless network security ? (select two)

answer

1) Disable SSID broadcast 2) Change the SSID to something other than the default

question

A user reports that her machine is behaving erratically. She suspects something is wrong because lately a firewall alert keeps indicating programs are trying to access the Internet, and several files have disappeared or have been renamed. What do you suspect is causing these problems?

answer

Malware infection

question

You have installed anti-malware software that checks for viruses in e-mail attachments. You configure the software to quarantine any files with problems. You receive an e-mail with an important attachment, but the attachment is not there. Instead, you see a message that the file has been quarantined by the anti-malware software. What has happened to the file?

answer

It has been moved to a folder on your computer

question

One of the Windows 7 workstations you manage has four user accounts defines on it. Two of the users are limited users while the third (your account) is an administrative user. The fourth account is the Guest user account, which has been enabled to allow management employees convenient workstation access. Each limited and administrative user has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other's files. Autorun has been disabled on the system. What should you do to increase security of this system?

answer

Disable the Guest account

question

You want to be able to access your home computer using Remove Desktop while traveling. You enable Remote Desktop, but you find that you cannot access your computer from outside of your home network. What should you do?

answer

Open the firewall port from the Remote Desktop program

question

While trying to log on, a user accidentally typed the wrong password three times, and now the system tells him that he can't log on because of too many incorrect passwords. He still remembers his password, but just typed it wrong. He needs access as quickly as possible. What should you do?

answer

Unlock the account

question

Which of the following is an example of a strong password?

answer

a8bT11$yi

question

Several users have forwarded you an e-mail stating that your computer company's health insurance provider has just launched a new web site for all employees. To access he site they are told in the e-mail to click a link and provide their personal information. Upon investigation, you discover that your company's health insurance provider did not send this e-mail. What kind of attack just occurred?

answer

Phishing

question

You have 5 salespersons who work out of your office and who frequently leave their laptops laying on their desk in their cubicles. You are concerned that someone might walk by and take one of these laptops. Which of the following is the best protection to implement to address your concerns?

answer

Use cable locks to chain the laptops to the desks

question

What is the program that appears to be a legitimate application, utility, game, or screensaver and that performs malicious activities surreptitiously?

answer

Trojan horse

question

You are a security consultant and have been hired to evaluate an organization's physical security practices. All employees must pass through a locked door to enter the main work area. Access is restricted using a biometric fingerprint lock. A receptionist is located next to the locked door in the reception area. She uses an iPad application to log any security events that may occur. She also uses her iPad to complete work tasks as assigned by the organization's CEO. Network jacks are provided in the reception area such that employees and vendors can easily access the company network for work-related purposes. Users within the secured work area have been trained to lock their workstations if they will be leaving them for any period of time. What recommendations would you make to this organization to increase their security? (select two)

answer

1) Disable the network jacks in the reception area 2) Train the receptionist to keep her iPad in a locked drawer when not in use

question

You have just installed anti-virus software on all computers in your company network. Which additional actions should you take to help protect systems from malicious software? (select two)

answer

1) Train users to scan removable storage devices before copying files 2) Train users to update the virus definition files frequently

question

Which of the following is a hardware device that contains identification information and which can be used to control building access or computer logon?

answer

Smart card

question

Which type of biometric authentication uses the ridges of your skin?

answer

Fingerprint

question

Which of the following could easily result in a mailbox being so full that messages can't be received?

answer

Spam

question

Which of the following wireless security methods uses a common shared key configured on the wireless access point and all wireless clients?

answer

WEP, WPA Personal, and WPA2 Personal

question

What are the most common means of virus distribution? (select two)

answer

1) Malicious web sites 2) E-mail

question

Which of the following protocols establish a secure connection and encrypt data for a VPN? (select three)

answer

1) PPTP 2) L2TP 3) IPSec

question

What is the key characteristic of a worm?

answer

A worm can replicate itself and spread to other systems

question

What are examples of a strong password? (select two)

answer

1) il0ve2EatIceCr3am 2) TuxP3nguinsRn0v3l

question

Which of the following is the best device to deploy to protect your private network from a public untrusted network?

answer

Firewall

question

Which of the following actions taken directly improves system security on Windows systems? (select two)

answer

1) Install anti-virus software 2) Enable the Windows firewall

question

Which security practice is an example of the Principle of Least Privilege?

answer

All users on a Windows workstation are limited users except for one user who is responsible for maintaining the system

question

You are configuring the local security policy of a Windows system. You want to require users to create passwords that are at least 10 characters long. You also want to prevent logon after three unsuccessful logon attempts. Which policies should you configure? (select two)

answer

1) Account lockout threshold 2) Minimum password length

question

While browsing the Internet, you notice that the browser display pop-ups that are targeted towards recent keyboard searches you have performed. What is this an example of?

answer

Adware

question

Which of the following forms of networking is highly susceptible to eavesdropping (data interception) and must be secured accordingly?

answer

Wireless

question

A user reports that his machine will no longer boot properly. After asking several questions to determine the problem, you suspect the user unknowingly downloaded malware from the Internet, and that the malware corrupted the boot block. Based on your suspicions , what actions could you take to correct the problem? (select two)

answer

1) Boot from the Windows 7 installation DVD and use the Recovery Environment to run a startup repair 2) Reimagine the machine

question

Which of the following provides security for wireless networks?

answer

WPA2

question

In which of the following situations should you install a firewall?

answer

You want to restrict Internet users from accessing private data on your network

question

You have a computer that runs Windows 7. Where would you go to check if the system can recognize and use any installed anti-virus software?

answer

Security Center

question

You need to enable a screen saver password on the Windows 7 workstations in your organization. Which Control Panel option should you use to do this?

answer

Personalization

question

You manage two computers with the following user accounts: * Wrk1 has user accounts Mary and Admin. The Mary account does not have a password set; the Admin account does. * Wrk2 has user accounts Mary and Julia. The Mary account has a password set; the Julia account does not You are working from Wrk2 and would like to access a shared folder on Wrk1. What credentials should you use to access the shared folder?

answer

Type Admin for the user and specify the password

question

While running a full system scan using your anti-virus program, three files have been identified as possible problems. You want to keep the files untouched so you can examine them later. However, you want to make sure the files do not do any harm on your computer. What actions should you take?

answer

Quarantine the files

question

You've just received an e-mail message that indicates a new serious malicious code threat is ravaging across the Internet. The message contains detailed information about the threat, its source code, and the damage it can inflict. The message states that you can easily detect whether or not you have already been a victim of this threat by the presence of the three files in WindowsSystem32 folder. As a countermeasure, the message suggests that you delete these three files from your system to prevent further spread of the threat. What should your first action based on this message be?

answer

Verify the information on well-known malicious code threat management web sites

question

You are configuring a firewall to allow access to a server hosted on the demilitarized zone of your network. You open IP ports 80, 25, 110 and 143. Assuming that no other ports on the firewall need to be configured to provide access, what applications are most likely to be hosted on the server?

answer

Web server, e-mail server

question

After installing some software a few days ago, your DVD drive tray randomly began to open and close. Today, you were called into your boss's office to discuss why you are calling 900 numbers while at work. Which type of malware would create these symptoms?

answer

Grayware

question

If your anti-virus software does not detect and remove a virus, what should you try first?

answer

Update your virus detection software

question

Which of the following is not a form of biometrics?

answer

Token device

question

To tightly control the anti-malware settings on your computer, you elect to update the signature file manually. Even though you vigilantly update the signature file, the machine becomes infected with a new type of malware. Which of the following actions would best prevent this scenario from occurring again?

answer

Configure the software to automatically download the virus definition files as soon as they become available

question

You have a set of DVD-RW discs that have been used to archive files for your latest development project. You need to dispose of the discs. Which of the following methods should you use to best prevent extracting data from the discs?

answer

Shredding

question

You have installed anti-malware software on a computer that only you use. You want to protect the computer from files that you download from the Internet. What should you do next time to make sure that there aren't any existing files on your system that are infected?

answer

Run a full scan

question

Which type of malicious activity can be described as numerous unwanted and unsolicited e-mail messages sent to a wide range of victims?

answer

Spamming

question

Your organization is frequently visited by sales reps. While on-site, they frequently plug their notebook systems into any available wall jack, hoping to get Internet connectivity. You are concerned that allowing them to do this could result i the spread of malware throughout your network. What should you do? (select two)

answer

1) Implement MAC address filtering 2) Implement static UP addressing

question

What is a cookie?

answer

A file saved on your HDD that tracks web site preferences and use

question

Which TCP/IP protocol is a secure form of HTTP and uses SSL as a sublayer for security?

answer

HTTPS

question

Which of the following is the most common form of authentication?

answer

Username and password

question

Which of the following security measures is a form of Biometrics?

answer

Fingerprint scanner

question

Which of the following actions adds new features and fixes bugs for anti-malware software?

answer

Updating the anti-malware engine

question

An intruder waits near an organization's secured entrance until an employee approaches the entrance and unlocks it with a security badge. The intruder falls in line behind the employee, who assumes the intruder is another employee and holds the door open for her. What kind of attack just occurred?

answer

Tailgating

question

You discover that a system on your network has been infected with a worm. What is the best way to prevent the spread of the worm to other systems while you work on removing the worm?

answer

Quarantine the computer

question

Which of the following is a form of attack that tricks victims into providing confidential information, such as identify information or logon credentials, through e-mails ow Web sites that impersonate an online entity that the victim trusts, such as a financial institution or well known e-commerce site?

answer

Phishing

question

You have installed anti-virus software on computers at your business. Within a few days, however, you notice that one computer has a virus. When you question the user, she says she did install some software a few days ago, but it was supposed to be a file compression utility. She admits she did not scan the file before running it. What should you add to your security measures to help prevent this from happening again?

answer

User awareness training

question

Which of the following is a firewall function?

answer

Packet filtering

question

What do biometrics use to perform authentication to identify?

answer

Human characteristics

question

Your anti-virus software has detected malware on your system. However, the anti-virus software is unable to remove it, and when you try to delete the files, you can't because they are in use. What should you try first?

answer

Boot into Safe Mode and try removing the malware

question

Your client has hired you to evaluate their wired network security posture. As you tour their facility, you note the following: * Server systems are kept in a locked server room * User accounts on desktop systems have strong passwords assigned * A locked door is used to control access to the work area. Users must use ID badges to enter the area * Users connect their personal mobile devices to their computers using USB cables * Users work in three 8-hour shifts per day. Each computer is shared by three users. Each user has a limited account on the computer they use Based on this information, what should you recommend your client do to increase security?

answer

Disable the USB ports on the user's workstations

question

What is the common name for a program that has no useful purpose, but attempts to spread itself to other systems and often damages resources on the systems where it is found?

answer

Virus

question

To increase security on your company's internal network, the administrator has disabled as many ports as possible. Now, however, though you can browse the Internet, you are unable to perform secure credit card transactions. Which port needs to be enabled to allow secure transactions?

answer

443

question

You want a security solution that protects the entire HDD, preventing access even when it is moved to another system. Which solution would you choose?

answer

BitLocker

question

Which of the following are examples of social engineering? (select two)

answer

1) Dumpster diving 2) Shoulder surfing

question

Which of the following security measures encrypts the entire contents of a HDD?

answer

DriveLock

question

Following Windows installation, you enabled the built-in Administrative account. You remove the password for this account. You enable Remote Desktop on your computer using the default settings. From home, you try to access your computer using Remote Desktop using the Administrator account, but you are unable to log on. What should you do?

answer

Configure a password for the Administrator account

question

Which option in Control Panel is used to review your Windows 7 computer's status and resolve issues?

answer

Action center

question

You have a file which you would like other users to see, but not modify. Which file attribute should you use?

answer

R, or Read

question

Which installation method is best for large numbers of computers with the same hardware configuration?

answer

Disk image

question

Which of the following is true about primary partitions?

answer

The active partition must be a primary partition

question

You have just purchased a new computer that runs Windows 7. You would like to transfer all of the applications and user data from your old computer running Windows XP to the new computer. How can you do this with the least amount of effort?

answer

Run Windows Easy Transfer on the old computer and the new computer. Reinstall any applications

question

Which of the following terms describes a Windows OS patch that corrects a specific problem and is released on a short-term, periodic basis (typically monthly)?

answer

Hotfix

question

Which of the following permissions are NOT available when sharing a folder on a Windows 7 workstation? (select two)

answer

1) Write 2) Modify

question

What is required to control access to the file system using file and folder permissions on a Windows-based computer?

answer

NTFS-formatted partition

question

Which of the following paths opens the Computer Management tool? (select two)

answer

1) On the Start menu, right-click Computer and select Manage 2) In the Control Panel, open Administrative Tools, then double-click the Computer Management icon

question

Which tool would you use to adjust the operation of virtual memory in Windows Vista or Windows 7?

answer

Advanced System Settings in Control Panel

question

Which of the following Windows utilities would you use to realign the file structure on the disk to optimize performance?

answer

Defrag

question

Which tool can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?

answer

Region and Language

question

Where are fonts stored on a Windows 7 system?

answer

%systemroot%Fonts

question

You're formatting a newly-installed HDD with Disk Management and are at the point where you need to select the type of file system to be used. Which of the following scenarios would require setting the FAT32 file system?

answer

You need the disk to be backwards-compatible with older versions of Windows

question

You have added two new HDDs to a Windows computer. The disks are configured as basic disks. Which of the following could be configured on these disks? (select two)

answer

1) Primary Partitions 2) Extended partitions with logical drives

question

A VPN is used primarily for what purpose?

answer

Support secured communications over an untrusted network

question

Which of the following file extension types can be ran from the command prompt? (select three)

answer

1) .exe 2) .bat 3) .com

question

Which command would you use to have a workstation stop using an IP address that it obtained from a DHCP server?

answer

IPconfig /release

question

Don is an accountant in the Finance department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don received permission to download a steamlined version of the software which requires a local installation. After downloading, Don tried to install the application, but the OS will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don's machine and installed the application without issue. Which of the following is the most likely reason Don could not install the application?

answer

Insufficient permissions

question

You want to upgrade your Windows Vista computer to Windows 7 Home Premium. You want to keep your personal settings intact and complete the upgrade as quickly as possible. You purchase an upgrade version of Windows and perform an in-place upgrade. What should you do next?

answer

Make sure that all applications run correctly

question

Examine the following output: 4 22 ms 21 ms 22 ms bb.ispxy.com [154.11.10.62] 5 39 ms 39 ms 65 ms bb.ispxy.com [154.11.12.11] 6 40 ms.... 7 51 ms... 8 75 ms... Which command produced this output?

answer

Tracert

question

Which command lets you delete subdirectories in addition to files in the current directory?

answer

rd /s

question

You need to install a 32-bit application on a 32-bit version of Windows. Where is the default directory where the application will be installed?

answer

%systemroot%Program Files

question

On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?

answer

Processes

question

You have a folder on your Windows 7 computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report they can open the files, but cannot modify any of the files. What should you do?

answer

Modify the NTFS permissions on the folder

question

You have an application that you would like to run every Monday at 3 p.m. on your Windows 7 workstation. Which tool would you use to configure the application to run automatically?

answer

Task Scheduler

question

You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 7. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 7. You have checked the application vendor's web site but there is no update available. What should you try next to run the application? (select two)

answer

1) Run the application in compatibility mode 2) Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs

question

Under what conditions should you choose exFAT over FAT32? (select two)

answer

1) When formatting removable flash drives 2) When creating a volume over 32 GB in size

question

Which of the following Windows versions uses User Account Control to protect the computer from unauthorized changes?

answer

Windows Vista and Windows 7

question

Which Windows component can be used to display information such as weather forecasts, time, and news headlines on the desktop?

answer

Gadgets

question

Your computer currently runs Windows XP Professional. You notice that a friend is using a different version of Windows. In addition to the running programs being shown along the bottom of the screen, you watch her launch several programs using icons from this same location. You want to configure your computer so you can also launch programs from icons along the bottom of the screen. What should you do?

answer

Upgrade your computer to Windows 7. Pin programs to the Taskbar

question

On a Windows system, which of the following is true of using groups?

answer

User accounts are made members of a group. Group members have the access rights assigned to the group

question

Your computer has a single core processor that supports hyper-threading. In Windows, how can you verify whether hyper-threading has been enabled?

answer

Task Manager will show CPU utilization graphs for two processors

question

You are working as a desktop technician for a small company. You recently bought a new desktop computer with 6 GB RAM and a video card with 512 MB of memory. You want to install Windows 7. You need to use the edition of Windows 7 that will use the full 6 GB of available RAM. What should you do?

answer

Install Windows 7 64-bit Enterprise edition

question

You need to install a 32-bit application on a 64-bit version of Windows. Where is the default directory where the application will be installed?

answer

%systemroot%Program Files (x86)

question

The D: drive in your computer has been formatted with NTFS. The Mary user account has been assigned the following permissions: * Allow Full Control to the D:Reports folder * Deny Full Control to the D:Sales folder * Deny Full Control to the D:Reports2010Rorts.doc file * Allow Full Control to the D:Sales2010sales.doc file What effective permissions does Mary have to both files?

answer

Deny Full Control to both

question

The sales engineers in your organization use virtual machines to model deployments in the lab prior to actually implementing them in your customers' physical environments. You are concerned that a malicious insider could gain access to the sensitive data on these virtual machines. What should you do? (select two)

answer

1) Disable the USB ports on the hypervisor hosts 2) Use file and folder permissions to restrict access to the virtual HDD files

question

You have a Windows XP system with a single DHH configured as a basic disk with a single parition formatted with FAT32. The disk is running out of free space and you need to add additional space to it. You install a new HDD and start Disk Management. Which of the following are required tasks to add space to the existing volume? (select two)

answer

1) Create an empty folder on the C: drive 2) Run the convert command

question

Which Windows component lets you modify system parameters in the registry using a GUI interface?

answer

Control Panel

question

You have a computer that runs Windows XP Professional. You would like to upgrade the computer to Windows 7. Before doing the upgrade, you want to verify that the computer meets the hardware and software requirements for Windows 7. Which tool should you use?

answer

Upgrade Advisor for Windows 7

question

You have a Windows 7 computer connected to a small network that is not part of a domain. You want to see the computers and printers on the network. Which feature would you use?

answer

HomeGroup

question

You manage a Windows 7 system. You need to create a user account that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer. This user should be a member of which group?

answer

Users

question

You want to upgrade your Windows XP Professional computer to Windows 7 Professional (32-bit). You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 2.2 GHz processor, an 8 GB solid state drive, and a video adapter with 256 MB RAM and DirectX 9 supported. What should you do to ensure that you have a successful installation?

answer

Install a larger solid state drive or HDD

question

You would like to control Internet access based on users, time of day, and Web sites visited. How can you do this?

answer

Install a proxy server. Allow Internet access only through the proxy server

question

What does the /a switch used with the copy command indicate?

answer

That the file is an ASCII text file

question

Aero is a feature of which Windows versions and editions?

answer

Windows 7 Home, Professional, Ultimate, and Enterprise

question

Examine the following output: Reply from 64.78.193.84: bytes=32 time=86ms TTL=115 Reply from 64.78.193.84: bytes=32 time=86ms TTL=115 Reply from 64.78.193.84: bytes=32 time=86ms TTL=115 Reply from 64.78.193.84: bytes=32 time=86ms TTL=115 What utility produced this output?

answer

Ping

question

You have an application that compresses videos used in your online business. You want to make sure that the application continues to run in the background, even if you open other applications. How can you adjust the amount of attention given to that application?

answer

Use Task Manager to modify the process priority

question

Which of the following OSes uses C:Usersusername as the default directory for user files? (select two)

answer

1) Windows Vista 2) Windows 7

question

Which option used with the copy command makes sure that all copied files are written correctly after they have been copied?

answer

/v

question

You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application that is causing the problem, but you just can't understand what he might be doing. What should you do?

answer

Establish a Remote Assistance connection and watch what the user is doing

question

Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installations?

answer

User Account Control (UAC)

question

You have a computer where a removable HDD has been formatted with NTFS. You want the drive to use FAT32 to be compatible with more OSes. The drive is currently configured using drive letter D:. What should you do?

answer

Back up the data on the D: drive. Reformat the D: drive using FAT32. Restore the data.

question

You remove a HDD from a Windows 7 system and put it in another system that is running Windows 98. You are unable to read the disk. What is most likely the problem?

answer

Windows 98 does not support NTFS

question

You want to upgrade your Windows XP Professional computer to Windows 7 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 1 GHz processor, a 32 GB solid state drive, and a video adapter with 128 MB RAM and DirectX 9 support. You want to install the 64-bit version of Windows 7. What should you do?

answer

Add more memory

question

To protect your Windows 7 system, you've used System Restore to automatically protect your system using restore points. Will this adequately protect your data?

answer

No, you need to create a backup of your user data as well

question

While troubleshooting a network connection, you decide to use the ping command. Which switch allows for a continuous ping?

answer

-t

question

You want to combine storage space from two different HDDs into a single logical storage unit on your Windows computer. What should you do?

answer

Use dynamic disks and a spanned volume

question

Which of the following statements are true regarding administrative shares? (select two)

answer

1) By default, Windows automatically creates an administrative share for every volume 2) To connect to an administrative share, you must use the UNC path

question

You have a Windows 7 computer shared by three users. Files that are used by all users are stored on the D: drive in folders. The users that have created hundreds of files on this drive are having a hard time finding the files they need. Which feature can you configure to improve access for users?

answer

Configure indexing to include the D: drive

question

You want to install Windows 7 on a mirrored disk array. You run the motherboard disk configuration utility and create the RAID1 array, then configure the BIOS to boot from the installation disc. The Windows 7 installation runs but does not detect the RAID array. What should you do?

answer

During the install, browse to and select the appropriate driver for your RAID controller when prompted where you want to install Windows

question

You manage a Windows 7 system. You want to view information about all of the programs running on your system and sort each program based on the amount of memory and CPU that the program uses. Which tool would you use?

answer

Performance Monitor

question

Susan in accounting has left the company and been replaced by Manuel. You create a user account for Manuel on Susan's computer. Manuel calls you and says that he can't open a specific file on the computer. Which of the following will most likely correct the problem?

answer

Make Manuel the owner of the file

question

You want to set the encryption attribute for the C:payroll.xls file. What should you do?

answer

Edit the properties of the file in Windows Explorer

question

A user calls to report a problem. She is trying to install an application on a Windows 7 system, but cannot. In the past, she installed applications on her Windows XP system without an issues. She has always been a member of the Power Users group. What do you suspect is causing the installation issue?

answer

Her group membership denies program installation on this OS

question

If you want to boot from a HDD, what must it have?

answer

Active partition

question

Which term refers to a software implementation of a computer system that executes programs like a physical machine as a self-contained and autonomous system?

answer

Virtual machine

question

Where is Disk Management located within Windows?

answer

Computer Management

question

Which partition type identified the partition as one that holds the boot loader program used to start the OS?

answer

Active

question

In which of the following situations would driver rollback be the best tool to use?

answer

You recently installed a new video driver and now the system behaves erratically

question

You need to configure when Windows updates are checked for and downloaded from Microsoft's update servers on a Windows 7 system. Which option in Control Panel should you use to do this?

answer

System and Security

question

Which utility lets you customize which files are processed at startup on Windows 7 systems?

answer

MSconfig

question

Your computer has a single HDD with a single volume by the C: drive. You have previously upgraded the disk to a dynamic disk. The disk has run out of disk space. You need to add more space to the C: volume. You add a new HDD to the computer. What should you do to add space to the C: drive?

answer

Create a mount point using space on the second disk

question

Which parameters of virtual memory can you control on a Windows workstation? (select two)

answer

1) Maximum size of the paging file 2) Location of the paging file

question

You have a workstation running Windows Vista Business that you would like to upgrade to Windows 7 Ultimate. You want to perform the upgrade with the least amount of effort and cost. What should you do?

answer

Purchase an upgrade version of Windows 7; perform an in-place upgrade

question

You need to install a 32-bit application on a 64-bit version of Windows 7. Where is the default directory where the application will be installed?

answer

%systemdrive%Program Files (x86)

question

You have a HDD that has a single primary partition and has been assigned D: as the letter. Which tool would you use to configure the drive to use the FAT32 file system?

answer

Format

question

A user needs to copy a file from an NTFS partition to a FAT32 partition. The file has NTFS permissions and the folder attributes: Read only (R) and Encryption. When the folder is copied, which of the following is true?

answer

The R attribute is retained on the file

question

You connect your computer to a wireless network available at the local library. You find that you can access all Web sites you want on the Internet except for two. What might be causing the problem?

answer

A proxy server is blocking access to the Web site

question

Which of the following is a characteristic of extended partitions?

answer

They are subdivided into logical drives

question

Aero is a feature of which Windows version(s)?

answer

Windows Vista and Windows 7

question

You have been asked to install Windows 7 on 10 different computers for a new branch office your company is setting up. The computers have been purchased from different companies and have different hardware. Which method should you use to reduce the installation time and the effort you need to spend?

answer

Unattended

question

You are getting ready to upgrade your Windows Vista system to Windows 7. You want to make sure that everything in your current system is compatible with Windows 7. Which of the following is the best method for accomplishing this?

answer

Download and install the Windows 7 Upgrade Advisor

question

How do you set file attributes? (select two)

answer

1) Right-click the file, then select properties 2) Use the attrib command

question

Which of the following extensions identifies a program packaged for use by Windows Installer?

answer

.msi

question

Two employees cannot access anything outside of the local network, but can still access internal files on other internal subnets. Other employees are not experiencing the same problem. You suspect the issue may have something to do with the proxy server on your network and the settings in Internet Explorer. What should you do?

answer

Identify the proxy server name and port number in Internet Options

question

Your computer seems to be running slow. In particular, you notice that the HDD activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. What should you do?

answer

Add more memory

question

You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All other users must not be able to view or modify the files in the folder. What should you do? (select two)

answer

1) Place the files on an NTFS partition 2) Configure both share and NTFS permissions

question

You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?

answer

attrib +r -h

question

What does the following command do? attrib +s +r -a myfile.dll

answer

Adds the System file attribute, adds the Read-only attribute, and removes the Archive attribute to the file myfile.dll

question

You manage a Windows 7 system. You want to view information about your computer including the CPU utilization percentage and information about disk read operations. Which tools could you use to do this? (select two)

answer

1) Performance Monitor 2) Task Manager

question

What is the effect on your system when you run Disk Defragmenter?

answer

Speeds up disk I/O performance

question

You manage two folders in your computer as follows: * C:Confidential * D:PublicReports Both the C: and D: drives are formatted with the NTFS file system. In the C:Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: * Reports.doc * Costs.doc The D: drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: * Move Reports.doc from C:Confidentials to D:PublicReports * Copy Costs.doc from C:Confidential to D:PublicReports What permissions do members of the Users group have to these two files in the D:PublicReports folder?

answer

Allow Full Control to both

question

You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which tool would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?

answer

Region and Language in Control Panel

question

A customer complains of a slowly-operating Windows system. In researching the problem, you notice that the computer's HDD light stays illuminated for long periods of time as more applications are loaded. To speed up the computer, which of the following components should you consider upgrading?

answer

Memory

question

You want to make sure that you always have the latest patches installed for an order entry application created by DataComLink corperation. What should you do?

answer

Check the DataComLink Web site regularly for patches and updates to the software

question

Bob is a member of the Accounting group. The Accounting group has been granted the Read and Write NTFS permissions to the WeeklyReport.xls file. Bob is attempting to access the report through a share with the Full Control permission assigned to the Everyone group/ Which of the following statements correctly describes Bob's ability to access the WeeklyReport.xls file?

answer

Bob can open, read, and write changes to the file

question

You are a desktop technician for a small company and recently installed Windows 7 on an older workstation. Once complete, you notice that the Flip 3D feature is not available. You need to enable Flip 3D. What should you do?

answer

Install a video card that supports Aero

question

Which Windows version(s) use Libraries to logically group files?

answer

Windows 7

question

The D: drive in your computer has been formatted with NTFS. The Sales group on your computer has been given Allow Full Control to the D:Sales folder. The Mary user account is a member of the Sales group. How can you prevent Mary from accessing the D:Sales2010sales.doc file without affecting any other files in that folder and without affecting the abilities of any other users?

answer

Edit the properties for the file; assign Mary the Deny Full Control permissions

question

You need to install a 32-bit application on a 32-bit version of Windows Vista. Where is the default directory where the application will be installed?

answer

%systemdrive%Program Files

question

Which of the following network services or protocols uses TCP/IP port 22?

answer

SSH

question

Which term describes the layer of software that resides between the virtual OS and the physical hardware it is running on in a visualization environment?

answer

Hypervisor

question

Your supervisor recently purchased 100 new licenses to upgrade the Windows Vista systems in your organization's Accounting department to Windows 7. She received a single installation disc with the licenses. She has tasked you with deploying Windows 7 on these systems. Which of the following would be the best installation method to use?

answer

Use a network installation

question

You are preparing for an installation of 64-bit Windows 7 on a computer that is currently running a 64-bit version of Windows Vista. You perform a hardware inventory on the computer and note the following: *Processor = 2.0 GHz * Free HDD space: = 200 GB * RAM = 1 GB * DVD drive = 18x * 100 Mbps NIC You need to prepare this computer to ensure that it meets the minimum hardware requirements of Windows 7. What should you do?

answer

Upgrade to at least 2 GB of RAM

question

You manage the desktop computers at your company. You are in charge of 100 computers, all of which run Windows XP. You want to upgrade all computers to Windows 7. Prior to the upgrade, you need to verify the compatibility of each computer with Windows 7. You want to gather the necessary information as quickly as possible. What should you do?

answer

Use the Microsoft Assessment and Planning Toolkit (MAP)

question

Which system utility would you use to troubleshoot hardware devices, examine and control the resources by specific devices, and install update device drivers?

answer

Device Manager

question

Which Windows version(s) include the following features: Flip 3D, Gadgets, Snap, and Peek?

answer

Windows 7

question

You recently purchased a new computer running Windows 7 for your company's graphic designer. The graphic designer needs his design fonts removed from his old Windows 2000 computer and placed on his new computer. Assuming the default directories were used during installation for both systems, which action is correct?

answer

Copy the fonts from C:WinntFonts to C:WindowsFonts

question

Which of the following items are likely to be displayed in the Notification Area of a computer running the Windows OS?

answer

1) Volume Control 2) The current time

question

You have just installed a new keyboard that includes special programmable buttons. You installed the custom driver that came with the keyboard. Now you want to configure what the special keyboard buttons do. Which Windows utility would most likely let you manage these settings?

answer

Control Panel

question

Which of the following file extensions indicate a program file type? (select two)

answer

1) .exe 2) .com

question

You have physically installed a new HDD in your computer, configured the disk in the BIOS using the CMOS setup program, and partitioned the disk. You try to access the HDD in Windows Explorer, but get an error message. Which utility will you most likely use to resolve the problem?

answer

Format

question

Which of the following remote access mechanisms in Windows lets you watch what a user is doing and, if necessary, take control of the user's desktop to perform configuration tasks?

answer

Remote Assistance

question

You have a computer running the original version of Windows Vista. You would like to take advantage of several new features available in SP2. How can you do this?

answer

Download and install SP1, then download and install SP2

question

Which disk types does Windows support? (select two)

answer

1) Basic 2) Dynamic

question

Even if you perform regular backups, what must be done to ensure that you are protected against data loss?

answer

Regularly test restoration procedures

question

If a folder exists on an NTFS partition, what is the minimum permission needed by a user to set any security permissions on a folder?

answer

Full Control

question

What is the purpose of the Services snap-in?

answer

View and manage software processes running in the background

question

You work in an office that uses Linux and Windows servers. The network uses the IP protocol. You are sitting at a Windows workstation and an application you are using is unable to connect to a Windows server named FileSvr2. Which commands can you use to test network connectivity between your workstation and the server? (select two)

answer

1) Ping 2) Traceroute

question

you have a computer with a 64-bit processor that runs the 32-bit version of Windows Vista, Business edition. You would like to upgrade to the 64-bit version of Windows 7 Professional. You want to perform the upgrade with the least amount of effort possible. Which of the following are required? (select two)

answer

1) Get 64-bit drivers for all hardware 2) Perform a clean installation

question

You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?

answer

Ipconfig /all

question

You're about to begin an upgrade of a Windows Vista workstation to Windows 7. What should you do before beginning? (select two)

answer

1) Back up the existing data on the HDD prior to running the upgrade 2) Verify that the computer meets the minimum requirements

question

You are working on a Windows 7 system and want to synchronize the offline files on your computer with the versions of the network. Which tool would you use? (select two)

answer

1) Sync Center 2) Mapped drive properties

question

You are working on a Windows XP system and want to synchronize the offline files on your computer with the versions on the network. Which tool would you use?

answer

Folder Options

question

Which of the following file extensions indicate a Windows system file? (select two)

answer

1) .dll 2) .vxd

question

You need to copy several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwrite the existing files with the ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files. Which copy command switch should you use?

answer

/y

question

You have a small network. All computers are running Windows 7. You have created a HomeGroup for your network. You have a laptop that you use at work that runs Windows 7 Professional. You connect the laptop to the network. You are unable to see shared files on the other computers. What should you do?

answer

Join the laptop to the HomeGroup

question

You are the network administrator for a small company. You purchase eight copies of Windows 7 at a local retail outlet. You install Windows successfully on eight computers in the office. A month later you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers. What should you do?

answer

Instruct the employees to activate their Windows installation

question

The Sidebar is a feature of which Windows version(s)?

answer

Windows Vista

question

Which command would you use to change the current directory to the immediate parent directory?

answer

cd ..

question

You install Windows 7 on your new computer. After installation, you install several devices, loading drivers from their installation discs. When you reboot the computer, an error message displays informing you that an OS can't be found. What should you do?

answer

Use the CMOS to change the disk boot order

question

You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which format would you use?

answer

Home1Pictures

question

Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installation?

answer

User Account Control (UAC)

question

How can you see a list of valid switches for the cd command?

answer

Type cd /?

question

Which of the following are true of Libraries in Windows 7? (select two)

answer

1) A single folder can be added to multiple Libraries 2) Each Library can contain multiple folders from different file system locations

question

You have a Windows computer running Windows 7. You need to format a 64 GB flash drive as a single volume. You want the drive to support quick removal, and minimize memory and processor use when reading and writing to the drive. Which file system should you choose?

answer

FAT64

question

You suspect large packets are being dropped on your network because of their large size. Which utility can you use to confirm your suspicion?

answer

ping -l

question

Which tool can you use to display statistics that tell you about the operation of your computer?

answer

Performance Monitor

question

You have a computer currently running Windows Vista. Which of the following reasons would you justify doing a clean installation of the Windows 7 instead of performing an upgrade?

answer

You want to dual boot

question

Which of the following components can be updated using the Windows Update service?

answer

OS and critical driver files

question

A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer's IP configuration, you suspect the shared folders are not currently connected. Which of the following commands will confirm your suspicions?

answer

Net use

question

Which tool lets you to automatically start an application or run a script based on triggers?

answer

Task Scheduler

question

Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft's Web site, you find that a hotfix is available to address the issue. What should you do next?

answer

Deploy the hotfix on a test computer

question

What port does Telnet use?

answer

23

question

You have implemented a regular backup schedule for your Windows server, backing up all data every weekend with incremental backups every other night. Your company has decided against storing tapes at an offsite location. Where would be the next best place to keep your backup tapes?

answer

In a fireproof, locked safe

question

Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?

answer

Task Scheduler

question

You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes. Where should you place the swap file?

answer

On the system partition

question

Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?

answer

Chkdsk

question

You have just finished installing the OS on a new computer and the IT Manager has suggested that you install the Service Packs for it before you go home. There are three Service Packs currently available for the OS. Which Service Pack should you install on the machine first?

answer

SP 1

question

Which OS does NOT use C:Windows as the default location for system files?

answer

Windows 2000

question

Mary and Pablo share a workstation doing customer support. Mary works in the morning, and Pablo works in the evening. One day Mary is helping a customer with a support issue. Because her shift is over, she creates a Word document with details about the customer she is helping. She saves it to the C:Customer folder on the computer. When Pablo comes in, he is unable to open the file. What should you do?

answer

Modify the permissions on the document

question

To protect your Windows 7 system, you've used System Restore to automatically protect your system using restore points. You've also used Backup in Control Panel to configure a nightly backup of your user's data files. Will this adequately protect your system in the event of a HDD failure?

answer

No, you need to create an image of your Windows system as well

question

Which file attributes identifies the file as having been modified since the last backup?

answer

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