TestOut PC Pro A+ 220-801 / 220-802 | Operating Systems

Flashcard maker : Lily Taylor
Which option in Control Panel is used to review your Windows 7 computer’s status and resolve issues?
Action center
You have a file which you would like other users to see, but not modify. Which file attribute should you use?
R, or Read
Which installation method is best for large numbers of computers with the same hardware configuration?
Disk image
Which of the following is true about primary partitions?
The active partition must be a primary partition
You have just purchased a new computer that runs Windows 7. You would like to transfer all of the applications and user data from your old computer running Windows XP to the new computer. How can you do this with the least amount of effort?
Run Windows Easy Transfer on the old computer and the new computer. Reinstall any applications
Which of the following terms describes a Windows OS patch that corrects a specific problem and is released on a short-term, periodic basis (typically monthly)?
Hotfix
Which of the following permissions are NOT available when sharing a folder on a Windows 7 workstation? (select two)
1) Write
2) Modify
What is required to control access to the file system using file and folder permissions on a Windows-based computer?
NTFS-formatted partition
Which of the following paths opens the Computer Management tool? (select two)
1) On the Start menu, right-click Computer and select Manage

2) In the Control Panel, open Administrative Tools, then double-click the Computer Management icon

Which tool would you use to adjust the operation of virtual memory in Windows Vista or Windows 7?
Advanced System Settings in Control Panel
Which of the following Windows utilities would you use to realign the file structure on the disk to optimize performance?
Defrag
Which tool can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?
Region and Language
Where are fonts stored on a Windows 7 system?
%systemroot%Fonts
You’re formatting a newly-installed HDD with Disk Management and are at the point where you need to select the type of file system to be used. Which of the following scenarios would require setting the FAT32 file system?
You need the disk to be backwards-compatible with older versions of Windows
You have added two new HDDs to a Windows computer. The disks are configured as basic disks. Which of the following could be configured on these disks? (select two)
1) Primary Partitions

2) Extended partitions with logical drives

A VPN is used primarily for what purpose?
Support secured communications over an untrusted network
Which of the following file extension types can be ran from the command prompt? (select three)
1) .exe

2) .bat

3) .com

Which command would you use to have a workstation stop using an IP address that it obtained from a DHCP server?
IPconfig /release
Don is an accountant in the Finance department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don received permission to download a steamlined version of the software which requires a local installation. After downloading, Don tried to install the application, but the OS will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don’s machine and installed the application without issue. Which of the following is the most likely reason Don could not install the application?
Insufficient permissions
You want to upgrade your Windows Vista computer to Windows 7 Home Premium. You want to keep your personal settings intact and complete the upgrade as quickly as possible. You purchase an upgrade version of Windows and perform an in-place upgrade. What should you do next?
Make sure that all applications run correctly
Examine the following output:

4 22 ms 21 ms 22 ms bb.ispxy.com [154.11.10.62]
5 39 ms 39 ms 65 ms bb.ispxy.com [154.11.12.11]
6 40 ms….
7 51 ms…
8 75 ms…

Which command produced this output?

Tracert
Which command lets you delete subdirectories in addition to files in the current directory?
rd /s
You need to install a 32-bit application on a 32-bit version of Windows. Where is the default directory where the application will be installed?
%systemroot%Program Files
On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?
Processes
You have a folder on your Windows 7 computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report they can open the files, but cannot modify any of the files. What should you do?
Modify the NTFS permissions on the folder
You have an application that you would like to run every Monday at 3 p.m. on your Windows 7 workstation. Which tool would you use to configure the application to run automatically?
Task Scheduler
You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 7. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 7. You have checked the application vendor’s web site but there is no update available. What should you try next to run the application? (select two)
1) Run the application in compatibility mode

2) Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs

Under what conditions should you choose exFAT over FAT32? (select two)
1) When formatting removable flash drives

2) When creating a volume over 32 GB in size

Which of the following Windows versions uses User Account Control to protect the computer from unauthorized changes?
Windows Vista and Windows 7
Which Windows component can be used to display information such as weather forecasts, time, and news headlines on the desktop?
Gadgets
Your computer currently runs Windows XP Professional. You notice that a friend is using a different version of Windows. In addition to the running programs being shown along the bottom of the screen, you watch her launch several programs using icons from this same location. You want to configure your computer so you can also launch programs from icons along the bottom of the screen. What should you do?
Upgrade your computer to Windows 7. Pin programs to the Taskbar
On a Windows system, which of the following is true of using groups?
User accounts are made members of a group. Group members have the access rights assigned to the group
Your computer has a single core processor that supports hyper-threading. In Windows, how can you verify whether hyper-threading has been enabled?
Task Manager will show CPU utilization graphs for two processors
You are working as a desktop technician for a small company. You recently bought a new desktop computer with 6 GB RAM and a video card with 512 MB of memory. You want to install Windows 7. You need to use the edition of Windows 7 that will use the full 6 GB of available RAM. What should you do?
Install Windows 7 64-bit Enterprise edition
You need to install a 32-bit application on a 64-bit version of Windows. Where is the default directory where the application will be installed?
%systemroot%Program Files (x86)
The D: drive in your computer has been formatted with NTFS. The Mary user account has been assigned the following permissions:

* Allow Full Control to the D:Reports folder
* Deny Full Control to the D:Sales folder
* Deny Full Control to the D:Reports2010Rorts.doc file
* Allow Full Control to the D:Sales2010sales.doc file

What effective permissions does Mary have to both files?

Deny Full Control to both
The sales engineers in your organization use virtual machines to model deployments in the lab prior to actually implementing them in your customers’ physical environments. You are concerned that a malicious insider could gain access to the sensitive data on these virtual machines. What should you do? (select two)
1) Disable the USB ports on the hypervisor hosts

2) Use file and folder permissions to restrict access to the virtual HDD files

You have a Windows XP system with a single DHH configured as a basic disk with a single parition formatted with FAT32. The disk is running out of free space and you need to add additional space to it. You install a new HDD and start Disk Management. Which of the following are required tasks to add space to the existing volume? (select two)
1) Create an empty folder on the C: drive

2) Run the convert command

Which Windows component lets you modify system parameters in the registry using a GUI interface?
Control Panel
You have a computer that runs Windows XP Professional. You would like to upgrade the computer to Windows 7. Before doing the upgrade, you want to verify that the computer meets the hardware and software requirements for Windows 7. Which tool should you use?
Upgrade Advisor for Windows 7
You have a Windows 7 computer connected to a small network that is not part of a domain. You want to see the computers and printers on the network. Which feature would you use?
HomeGroup
You manage a Windows 7 system. You need to create a user account that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer. This user should be a member of which group?
Users
You want to upgrade your Windows XP Professional computer to Windows 7 Professional (32-bit). You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 2.2 GHz processor, an 8 GB solid state drive, and a video adapter with 256 MB RAM and DirectX 9 supported. What should you do to ensure that you have a successful installation?
Install a larger solid state drive or HDD
You would like to control Internet access based on users, time of day, and Web sites visited. How can you do this?
Install a proxy server. Allow Internet access only through the proxy server
What does the /a switch used with the copy command indicate?
That the file is an ASCII text file
Aero is a feature of which Windows versions and editions?
Windows 7 Home, Professional, Ultimate, and Enterprise
Examine the following output:

Reply from 64.78.193.84: bytes=32 time=86ms TTL=115
Reply from 64.78.193.84: bytes=32 time=86ms TTL=115
Reply from 64.78.193.84: bytes=32 time=86ms TTL=115
Reply from 64.78.193.84: bytes=32 time=86ms TTL=115

What utility produced this output?

Ping
You have an application that compresses videos used in your online business. You want to make sure that the application continues to run in the background, even if you open other applications. How can you adjust the amount of attention given to that application?
Use Task Manager to modify the process priority
Which of the following OSes uses C:Usersusername as the default directory for user files? (select two)
1) Windows Vista

2) Windows 7

Which option used with the copy command makes sure that all copied files are written correctly after they have been copied?
/v
You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application that is causing the problem, but you just can’t understand what he might be doing. What should you do?
Establish a Remote Assistance connection and watch what the user is doing
Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installations?
User Account Control (UAC)
You have a computer where a removable HDD has been formatted with NTFS. You want the drive to use FAT32 to be compatible with more OSes. The drive is currently configured using drive letter D:. What should you do?
Back up the data on the D: drive. Reformat the D: drive using FAT32. Restore the data.
You remove a HDD from a Windows 7 system and put it in another system that is running Windows 98. You are unable to read the disk. What is most likely the problem?
Windows 98 does not support NTFS
You want to upgrade your Windows XP Professional computer to Windows 7 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 1 GHz processor, a 32 GB solid state drive, and a video adapter with 128 MB RAM and DirectX 9 support. You want to install the 64-bit version of Windows 7. What should you do?
Add more memory
To protect your Windows 7 system, you’ve used System Restore to automatically protect your system using restore points. Will this adequately protect your data?
No, you need to create a backup of your user data as well
While troubleshooting a network connection, you decide to use the ping command. Which switch allows for a continuous ping?
-t
You want to combine storage space from two different HDDs into a single logical storage unit on your Windows computer. What should you do?
Use dynamic disks and a spanned volume
Which of the following statements are true regarding administrative shares? (select two)
1) By default, Windows automatically creates an administrative share for every volume

2) To connect to an administrative share, you must use the UNC path

You have a Windows 7 computer shared by three users. Files that are used by all users are stored on the D: drive in folders. The users that have created hundreds of files on this drive are having a hard time finding the files they need. Which feature can you configure to improve access for users?
Configure indexing to include the D: drive
You want to install Windows 7 on a mirrored disk array. You run the motherboard disk configuration utility and create the RAID1 array, then configure the BIOS to boot from the installation disc. The Windows 7 installation runs but does not detect the RAID array. What should you do?
During the install, browse to and select the appropriate driver for your RAID controller when prompted where you want to install Windows
You manage a Windows 7 system. You want to view information about all of the programs running on your system and sort each program based on the amount of memory and CPU that the program uses. Which tool would you use?
Performance Monitor
Susan in accounting has left the company and been replaced by Manuel. You create a user account for Manuel on Susan’s computer. Manuel calls you and says that he can’t open a specific file on the computer. Which of the following will most likely correct the problem?
Make Manuel the owner of the file
You want to set the encryption attribute for the C:payroll.xls file. What should you do?
Edit the properties of the file in Windows Explorer
A user calls to report a problem. She is trying to install an application on a Windows 7 system, but cannot. In the past, she installed applications on her Windows XP system without an issues. She has always been a member of the Power Users group. What do you suspect is causing the installation issue?
Her group membership denies program installation on this OS
If you want to boot from a HDD, what must it have?
Active partition
Which term refers to a software implementation of a computer system that executes programs like a physical machine as a self-contained and autonomous system?
Virtual machine
Where is Disk Management located within Windows?
Computer Management
Which partition type identified the partition as one that holds the boot loader program used to start the OS?
Active
In which of the following situations would driver rollback be the best tool to use?
You recently installed a new video driver and now the system behaves erratically
You need to configure when Windows updates are checked for and downloaded from Microsoft’s update servers on a Windows 7 system. Which option in Control Panel should you use to do this?
System and Security
Which utility lets you customize which files are processed at startup on Windows 7 systems?
MSconfig
Your computer has a single HDD with a single volume by the C: drive. You have previously upgraded the disk to a dynamic disk. The disk has run out of disk space. You need to add more space to the C: volume. You add a new HDD to the computer. What should you do to add space to the C: drive?
Create a mount point using space on the second disk
Which parameters of virtual memory can you control on a Windows workstation? (select two)
1) Maximum size of the paging file

2) Location of the paging file

You have a workstation running Windows Vista Business that you would like to upgrade to Windows 7 Ultimate. You want to perform the upgrade with the least amount of effort and cost. What should you do?
Purchase an upgrade version of Windows 7; perform an in-place upgrade
You need to install a 32-bit application on a 64-bit version of Windows 7. Where is the default directory where the application will be installed?
%systemdrive%Program Files (x86)
You have a HDD that has a single primary partition and has been assigned D: as the letter. Which tool would you use to configure the drive to use the FAT32 file system?
Format
A user needs to copy a file from an NTFS partition to a FAT32 partition. The file has NTFS permissions and the folder attributes: Read only (R) and Encryption. When the folder is copied, which of the following is true?
The R attribute is retained on the file
You connect your computer to a wireless network available at the local library. You find that you can access all Web sites you want on the Internet except for two. What might be causing the problem?
A proxy server is blocking access to the Web site
Which of the following is a characteristic of extended partitions?
They are subdivided into logical drives
Aero is a feature of which Windows version(s)?
Windows Vista and Windows 7
You have been asked to install Windows 7 on 10 different computers for a new branch office your company is setting up. The computers have been purchased from different companies and have different hardware. Which method should you use to reduce the installation time and the effort you need to spend?
Unattended
You are getting ready to upgrade your Windows Vista system to Windows 7. You want to make sure that everything in your current system is compatible with Windows 7. Which of the following is the best method for accomplishing this?
Download and install the Windows 7 Upgrade Advisor
How do you set file attributes? (select two)
1) Right-click the file, then select properties

2) Use the attrib command

Which of the following extensions identifies a program packaged for use by Windows Installer?
.msi
Two employees cannot access anything outside of the local network, but can still access internal files on other internal subnets. Other employees are not experiencing the same problem. You suspect the issue may have something to do with the proxy server on your network and the settings in Internet Explorer. What should you do?
Identify the proxy server name and port number in Internet Options
Your computer seems to be running slow. In particular, you notice that the HDD activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren’t saving large files. What should you do?
Add more memory
You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All other users must not be able to view or modify the files in the folder. What should you do? (select two)
1) Place the files on an NTFS partition

2) Configure both share and NTFS permissions

You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?
attrib +r -h
What does the following command do? attrib +s +r -a myfile.dll
Adds the System file attribute, adds the Read-only attribute, and removes the Archive attribute to the file myfile.dll
You manage a Windows 7 system. You want to view information about your computer including the CPU utilization percentage and information about disk read operations. Which tools could you use to do this? (select two)
1) Performance Monitor

2) Task Manager

What is the effect on your system when you run Disk Defragmenter?
Speeds up disk I/O performance
You manage two folders in your computer as follows:

* C:Confidential
* D:PublicReports

Both the C: and D: drives are formatted with the NTFS file system. In the C:Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group:

* Reports.doc
* Costs.doc

The D: drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions:

* Move Reports.doc from C:Confidentials to D:PublicReports
* Copy Costs.doc from C:Confidential to D:PublicReports

What permissions do members of the Users group have to these two files in the D:PublicReports folder?

Allow Full Control to both
You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which tool would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?
Region and Language in Control Panel
A customer complains of a slowly-operating Windows system. In researching the problem, you notice that the computer’s HDD light stays illuminated for long periods of time as more applications are loaded. To speed up the computer, which of the following components should you consider upgrading?
Memory
You want to make sure that you always have the latest patches installed for an order entry application created by DataComLink corperation. What should you do?
Check the DataComLink Web site regularly for patches and updates to the software
Bob is a member of the Accounting group. The Accounting group has been granted the Read and Write NTFS permissions to the WeeklyReport.xls file. Bob is attempting to access the report through a share with the Full Control permission assigned to the Everyone group/ Which of the following statements correctly describes Bob’s ability to access the WeeklyReport.xls file?
Bob can open, read, and write changes to the file
You are a desktop technician for a small company and recently installed Windows 7 on an older workstation. Once complete, you notice that the Flip 3D feature is not available. You need to enable Flip 3D. What should you do?
Install a video card that supports Aero
Which Windows version(s) use Libraries to logically group files?
Windows 7
The D: drive in your computer has been formatted with NTFS. The Sales group on your computer has been given Allow Full Control to the D:Sales folder. The Mary user account is a member of the Sales group. How can you prevent Mary from accessing the D:Sales2010sales.doc file without affecting any other files in that folder and without affecting the abilities of any other users?
Edit the properties for the file; assign Mary the Deny Full Control permissions
You need to install a 32-bit application on a 32-bit version of Windows Vista. Where is the default directory where the application will be installed?
%systemdrive%Program Files
Which of the following network services or protocols uses TCP/IP port 22?
SSH
Which term describes the layer of software that resides between the virtual OS and the physical hardware it is running on in a visualization environment?
Hypervisor
Your supervisor recently purchased 100 new licenses to upgrade the Windows Vista systems in your organization’s Accounting department to Windows 7. She received a single installation disc with the licenses. She has tasked you with deploying Windows 7 on these systems. Which of the following would be the best installation method to use?
Use a network installation
You are preparing for an installation of 64-bit Windows 7 on a computer that is currently running a 64-bit version of Windows Vista. You perform a hardware inventory on the computer and note the following:

*Processor = 2.0 GHz
* Free HDD space: = 200 GB
* RAM = 1 GB
* DVD drive = 18x
* 100 Mbps NIC

You need to prepare this computer to ensure that it meets the minimum hardware requirements of Windows 7. What should you do?

Upgrade to at least 2 GB of RAM
You manage the desktop computers at your company. You are in charge of 100 computers, all of which run Windows XP. You want to upgrade all computers to Windows 7. Prior to the upgrade, you need to verify the compatibility of each computer with Windows 7. You want to gather the necessary information as quickly as possible. What should you do?
Use the Microsoft Assessment and Planning Toolkit (MAP)
Which system utility would you use to troubleshoot hardware devices, examine and control the resources by specific devices, and install update device drivers?
Device Manager
Which Windows version(s) include the following features: Flip 3D, Gadgets, Snap, and Peek?
Windows 7
You recently purchased a new computer running Windows 7 for your company’s graphic designer. The graphic designer needs his design fonts removed from his old Windows 2000 computer and placed on his new computer. Assuming the default directories were used during installation for both systems, which action is correct?
Copy the fonts from C:WinntFonts to C:WindowsFonts
Which of the following items are likely to be displayed in the Notification Area of a computer running the Windows OS?
1) Volume Control

2) The current time

You have just installed a new keyboard that includes special programmable buttons. You installed the custom driver that came with the keyboard. Now you want to configure what the special keyboard buttons do. Which Windows utility would most likely let you manage these settings?
Control Panel
Which of the following file extensions indicate a program file type? (select two)
1) .exe

2) .com

You have physically installed a new HDD in your computer, configured the disk in the BIOS using the CMOS setup program, and partitioned the disk. You try to access the HDD in Windows Explorer, but get an error message. Which utility will you most likely use to resolve the problem?
Format
Which of the following remote access mechanisms in Windows lets you watch what a user is doing and, if necessary, take control of the user’s desktop to perform configuration tasks?
Remote Assistance
You have a computer running the original version of Windows Vista. You would like to take advantage of several new features available in SP2. How can you do this?
Download and install SP1, then download and install SP2
Which disk types does Windows support? (select two)
1) Basic

2) Dynamic

Even if you perform regular backups, what must be done to ensure that you are protected against data loss?
Regularly test restoration procedures
If a folder exists on an NTFS partition, what is the minimum permission needed by a user to set any security permissions on a folder?
Full Control
What is the purpose of the Services snap-in?
View and manage software processes running in the background
You work in an office that uses Linux and Windows servers. The network uses the IP protocol. You are sitting at a Windows workstation and an application you are using is unable to connect to a Windows server named FileSvr2. Which commands can you use to test network connectivity between your workstation and the server? (select two)
1) Ping

2) Traceroute

you have a computer with a 64-bit processor that runs the 32-bit version of Windows Vista, Business edition. You would like to upgrade to the 64-bit version of Windows 7 Professional. You want to perform the upgrade with the least amount of effort possible. Which of the following are required? (select two)
1) Get 64-bit drivers for all hardware

2) Perform a clean installation

You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?
Ipconfig /all
You’re about to begin an upgrade of a Windows Vista workstation to Windows 7. What should you do before beginning? (select two)
1) Back up the existing data on the HDD prior to running the upgrade

2) Verify that the computer meets the minimum requirements

You are working on a Windows 7 system and want to synchronize the offline files on your computer with the versions of the network. Which tool would you use? (select two)
1) Sync Center

2) Mapped drive properties

You are working on a Windows XP system and want to synchronize the offline files on your computer with the versions on the network. Which tool would you use?
Folder Options
Which of the following file extensions indicate a Windows system file? (select two)
1) .dll

2) .vxd

You need to copy several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwrite the existing files with the ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files. Which copy command switch should you use?
/y
You have a small network. All computers are running Windows 7. You have created a HomeGroup for your network. You have a laptop that you use at work that runs Windows 7 Professional. You connect the laptop to the network. You are unable to see shared files on the other computers. What should you do?
Join the laptop to the HomeGroup
You are the network administrator for a small company. You purchase eight copies of Windows 7 at a local retail outlet. You install Windows successfully on eight computers in the office. A month later you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers. What should you do?
Instruct the employees to activate their Windows installation
The Sidebar is a feature of which Windows version(s)?
Windows Vista
Which command would you use to change the current directory to the immediate parent directory?
cd ..
You install Windows 7 on your new computer. After installation, you install several devices, loading drivers from their installation discs. When you reboot the computer, an error message displays informing you that an OS can’t be found. What should you do?
Use the CMOS to change the disk boot order
You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which format would you use?
Home1Pictures
Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installation?
User Account Control (UAC)
How can you see a list of valid switches for the cd command?
Type cd /?
Which of the following are true of Libraries in Windows 7? (select two)
1) A single folder can be added to multiple Libraries

2) Each Library can contain multiple folders from different file system locations

You have a Windows computer running Windows 7. You need to format a 64 GB flash drive as a single volume. You want the drive to support quick removal, and minimize memory and processor use when reading and writing to the drive. Which file system should you choose?
FAT64
You suspect large packets are being dropped on your network because of their large size. Which utility can you use to confirm your suspicion?
ping -l
Which tool can you use to display statistics that tell you about the operation of your computer?
Performance Monitor
You have a computer currently running Windows Vista. Which of the following reasons would you justify doing a clean installation of the Windows 7 instead of performing an upgrade?
You want to dual boot
Which of the following components can be updated using the Windows Update service?
OS and critical driver files
A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer’s IP configuration, you suspect the shared folders are not currently connected. Which of the following commands will confirm your suspicions?
Net use
Which tool lets you to automatically start an application or run a script based on triggers?
Task Scheduler
Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft’s Web site, you find that a hotfix is available to address the issue. What should you do next?
Deploy the hotfix on a test computer
What port does Telnet use?
23
You have implemented a regular backup schedule for your Windows server, backing up all data every weekend with incremental backups every other night. Your company has decided against storing tapes at an offsite location. Where would be the next best place to keep your backup tapes?
In a fireproof, locked safe
Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?
Task Scheduler
You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes. Where should you place the swap file?
On the system partition
Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?
Chkdsk
You have just finished installing the OS on a new computer and the IT Manager has suggested that you install the Service Packs for it before you go home. There are three Service Packs currently available for the OS. Which Service Pack should you install on the machine first?
SP 1
Which OS does NOT use C:Windows as the default location for system files?
Windows 2000
Mary and Pablo share a workstation doing customer support. Mary works in the morning, and Pablo works in the evening. One day Mary is helping a customer with a support issue. Because her shift is over, she creates a Word document with details about the customer she is helping. She saves it to the C:Customer folder on the computer. When Pablo comes in, he is unable to open the file. What should you do?
Modify the permissions on the document
To protect your Windows 7 system, you’ve used System Restore to automatically protect your system using restore points. You’ve also used Backup in Control Panel to configure a nightly backup of your user’s data files. Will this adequately protect your system in the event of a HDD failure?
No, you need to create an image of your Windows system as well
Which file attributes identifies the file as having been modified since the last backup?
Archive
Which command would you use to copy all files in a directory, including all subdirectories (as well as empty ones)?
xcopy /e
You have a Windows 7 computer. You have created a custom Library using D:Stats as the path to the Library. You want the files in the D:Reports folder to be available in the Library you created. The files should also still be accessible using the D:Reports folder. What should you do?
Include the D:Reports folder in the Library
You manage a Windows 7 computer. You want to create a user account that can create and edit private files, start and stop the system, install applications, and add new device drivers. What group should this user be a member of?
Administrators
Why should backup media be stored offsite?
To prevent the same disaster from affecting both the network and the backup media
You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding what you are saying and just can’t make it through the process. What should you do?
Establish a Remote Desktop connection and update the driver
You need to configure settings for a USB printer that you have just connected to your Windows 7 system. Which option in Control Panel should you use to do this?
Hardware and Sound
How can you see a list of valid command parameters for the net command?
Net /?
A user is having problems connecting to other computers using host names. Which of the following commands will help you troubleshoot this problem?
Nslookup
You have a computer with a single HDD configured as a basic disk with a single partition formatted with FAT32. The computer runs Windows XP Professional. The disk has ran out of space. You need to add space to the disk. You install a new HDD and start Disk Management. Which of the following is a required task to add space to the existing volume?
On the new HDD, create a new partition without a drive letter
Which tool would you use to create and delete partitions on HDDs?
Disk Management
The paging file on a HDD is sometimes called _____.
Virtual memory
Which of the following creates a secure connection to a remote server?
SSH
Which of the following is true of the Guest user account on a Windows system?
It is disabled by default
You are the desktop administrator for your company. Heather is a sales representative that travels frequently with her laptop. During one of her visits to the main office, she asks you to upgrade her computer to Windows 7. You perform the upgrade to Windows 7 and return the laptop to Heather. A month later, while sitting in an airport, Heather boots her laptop to get ready for her latest sales presentation. However, she is unable to use Windows. She calls you and admits that she never activated the OS as instructed. She cannot connect to an Internet connection in the airport and her laptop does not have a modem. You need to ensure that Heather can boot up her laptop and give her presentation on time. What should you do?
Instruct Heather to call Microsoft and activate the OS over the phone
What is the path to the user profiles in Windows XP?
%systemdrive%Documents and Settings
You manage a computer that runs Windows 7. You want to create a new user account and allow the user to create and save files, install applications, and change the system time. What group membership should you assign for the new user?
Administrators
You are used to using a computer running Windows XP Professional. You want to upgrade to the latest OS, but want to use the classic style for the Start Menu. You want to upgrade to the latest version possible. What should you do?
Upgrade to Windows Vista; customize the Start Menu settings
Which tool lets you view and directly edit the registry?
Regedit
What does the /q switch with the RD command do?
Will not prompt you to confirm deletions
You have a HDD that is formatted with the FAT32 file system. You would like to implement file and folder permissions on the Design folder that apply when files are accessed both locally and remotely. What should you do?
Use the convert command to convert from FAT32 to NTFS, then configure NTFS permissions
You have a workstation running Windows XP Professional that you would like to upgrade to Windows 7 Enterprise edition. You want to perform the upgrade with the least amount of effort and cost. What should you do?
Purchase a full version of Windows 7; perform a new or custom installation
You want to configure User Account Control so that you see the permission prompt only when programs run, not when you make changes. When the prompt is shown, you do not want the rest of the desktop to be disabled. What should you do?
Disable Secure Desktop
You have an extra disk on your system that has three primary partitions and an extended partition with two logical drives. You want to convert the partitions to simple volumes, preferably without losing any data. What should you do?
Upgrade the disk to a dynamic disk
You need to see the temporary files on a machine running Windows 7. Which directory holds the user temporary files, and what environment variable stores the temporary directory path? (select two)
1) %tmp%

2) C:UsersusernameAppDataLocalTemp

Examine the following output:

Server: helicuplar.xct.net
Address: 209.53.4.130
Name: westsim.com
Address: 64.78.193.84

Which command produced this output?

Nslookup
You want to configure an application to automatically run every time a workstation is booted. How can you do this?
Create a shortcut to the application in the Startup folder of the Start Menu
You have two computers: ComputerA is running Windows XP Professional and ComputerB is running Windows 7 Professional. You need to transfer user profiles and data files from ComputerA to ComputerB. What should you do? (select two. Each answer is a complete solution)
1) Run Windows Easy Transfer (WET)

2) Run User State Migration Tool (USMT)

You have a laptop running Windows 7. User Account Control (UAC) has been disabled. How would you re-enable UAC on the laptop? ((select two)
1) In the Control Panel, select System and Security, then Action Center

2) In the Control Panel, select User Accounts, then User Accounts

You have a computer running Windows 7 Home Premium and need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want to read the flash drive on your computer as quickly as possible with the least amount of effort. What should you do?
Do nothing. Windows 7 can natively access exFAT file systems
Which of the following actions taken on a Windows workstation will directly improve system security?
Install the latest updates
What is the purpose of the Microsoft Management Console (MMC)? (select two)
1) Provide a shell for running snap-ins

2) Provide a common user interface for performing system administration tasks

What is the recommended size of the paging file under normal circumstances on a Windows 7 system with 4 GB of RAM installed?
Equal to the amount of physical RAM
Which Windows tools would you use to browse the file system on a drive? (select two)
1) Computer

2) Windows Explorer

Which tool can you use to view, but not modify, hardware and configuration information for your computer?
Msinfo32
Which of the following functions are performed by proxy servers? (select two)
1) Cache Web pages

2) Block employees from accessing certain Web sites

You manage all of the computers at your company. You have over 100 desktop computers, all running Windows XP. You have purchased new computers that have Windows 7 pre-installed. You want to move user data and desktop settings from the old computers to the new computers. Which tool should you use?
User State Migration Tool (USMT)
You have a computer running Windows 7. You want to configure User Account Control so that when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?
Edit settings in the Local Security Policy
Which of the following utilities checks the disk for bad clusters?
Chkdsk
What is the purpose of the Dxdiag tool?
View information related to DirectX operation
Which of the following best describes the use of Libraries in Windows 7?
Special folders that group files and folders, possibly stored in both local or network locations, into a single logical folder
Which of the following is an advantage of the exFAT file system over NTFS?
Lower memory and processor resource use
You have a computer that runs Windows XP Professional. You want to upgrade your computer to Windows 7 Professional. You want to maintain as much of the application, user profile, and user data as possible. You want to perform the upgrade with the least amount of effort possible. What should you do?
Run Scanstate in Windows XP. Perform a clean (custom) installation of Windows 7 to the existing HDD. Boot into Windows 7 and re-install all applications. Run Loadstate
How can you reformat a drive from FAT32 to NTFS without losing the existing data?
Use the convert command at a command prompt
Which commands can you use to create a new directory? (select two)
1) Mkdir

2) Md

You just created a snapshot of a virtual machine while it was running. What information is saved in the snapshot? (select two)
1) The current contents of the virtual machine’s RAM

2) The current contents of the virtual machine’s video memory

You are troubleshooting network connectivity issues on a workstation. Which command would you use to request new IP configuration information from a DHCP server?
IPconfig /renew

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