Test 3 Terms: Change Management – Flashcards

question
Change management is the application of many different ideas from the fields of _____, _____, and _____
answer
- business - organizational development - psychology
question
Most change management models in use today are in the form of a process or _____________
answer
set of steps
question
Research with hundreds of project teams has shown that a _____ - ______ fits all approach is not sufficient
answer
one- size
question
Inrimental Change
answer
Evolutionary Change
question
Radical Change
answer
Revolutionary Change
question
Primary Change Concepts (7)
answer
- Senders and Receivers -Resistance and comfort - Authority for change - Value Systems - Incremental vs Radical Change - The Right Answer is not enough - Change is a process
question
Sender
answer
anyone providing information about the change
question
Reciever
answer
anyone being given information about the change
question
What the sender says and what the receiver hears are often two __________ messages
answer
different
question
employees prefer 2 primary ____ of change messages
answer
senders
question
2 Primary Senders
answer
- Immediate supervisors - CEO's or executive leaders
question
________ ________ are the preferred senders of messages related to personal impact
answer
Immediate Supervisiors
question
CEO's or executive leaders are the preferred senders of messages related to ______ _______ and opprotunities
answer
business issues
question
The forces against change are usually ________ than the forces for change
answer
greater
question
Why do employees resist change?
answer
worry and uncertainty
question
Anxiety and fear are powerful emotions that by themselves create __________ to change
answer
resistance
question
Employees will consider the organizations success of past _______
answer
changes
question
the organizations _____ and _____ impact a persons resistance to new changes
answer
culture and history
question
resistance to change is a ______ and _____ reaction
answer
normal and natural
question
number one success factor for managing change from he research is visible and active _______ ________ and change leadership
answer
executive sponsorship
question
the leader has the _____ ______ or primary sponsor
answer
name sponsor
question
Posci's 3 roles that define sponsorship during change:
answer
1) sponsors actively and visibly participate in change 2) Sponsors build a coalition of sponsorship between key business leaders 3) Sponsors communicate directly with employees about why change is needed
question
Values that have been the centerpiece of traditional, hierarchical organizations are _________, ________, and ______
answer
-control -consistency -predictability
question
execution and implementation are left to the _____ and ______ layers
answer
middle and bottom
question
Incremental changes typically require _____ change management
answer
less
question
Radical Changes typically require _____ change management
answer
more
question
Change management is most effective when it is ______ and ______ to fit the particular change at hand
answer
flexible and scaled
question
The right answer alone does not create ____ - ___
answer
buy-in
question
Top 5 reasons employees resist change (ranked from top to bottom)
answer
-lack of awareness of the need for change (highest reason) -impact on current job role -organizations past performance with change - lack of visible support from managers - job loss (lowest reason)
question
in the end, it is not about the rightness of the solution, but how _____ that solution has been embraced by employees
answer
well
question
How are employees able to engage with and support change? (4 ways)
answer
- communication -sponsorship -coaching -training and resistance management
question
By breaking change down into discrete time periods or states of change, leaders can adapt their strategies and techniques based on where they are in the ______ _____
answer
change process
question
We must avoid treating change as a ______ _______ or announcement
answer
single meeting
question
The sponsors role in change must be to be _____ and _____ in allphases of the change process
answer
active and visible
question
ADKAR model characterizes the process for individual change in 5 key ways....
answer
- Awareness of the need to Change - Desire to participate in and support the change -Knowledge about how to change -Ability to implement new skills and behaviors -Reinforcement to keep the change in place
question
The ADKAR model captures how a single person goes through _______
answer
Change
question
ADKAR model is ______
answer
Linear
question
ADKAR is also a _________ ________
answer
communicative framework
question
each person does not find out about change at the _____ ____
answer
same time
question
Effective changes progress long these two axes at the same time. We must manage the implementation of the technical solution and the people side of the change concurrently
answer
business side and people side
question
Ineffective change management occurs when more attention is paid to the business change and little or no attention is paid to the _________
answer
employees
question
ineffective project management occurs when the focus of employees is so extreme that the business side of change is not __________ fully
answer
implemented
question
Managers and senior leaders must avoid treating changes as a ______ meeting or announcement
answer
meeting
question
Managing change with a specific employee is called.......
answer
Individual change management
question
managing change with an entire group or collection of people is called.......
answer
organizational change management
question
_________ ______ __________ is the application of tools and processes to enable employees to manage their personal transitions through change
answer
Individual change management
question
4 Change management objectives
answer
- Manage Personal Transitions - Focus conversations - Diagnose Gaps - Identify corrective actions
question
Gap analysis
answer
"Where are you and where do you want to be"
question
The ADKAR model provides focus for conversations about _______
answer
change
question
ADKAR is a _______ _______ and a corrective action tool
answer
diagnostic tool
question
4 good elements of Organizational Change
answer
- Communications - Training - Sponsor Activities - Rewards
question
ADKAR was first put in for Individual change, but it was good for _____
answer
both (Individual and Organizational)
question
Organizations are _____ _____
answer
living groups
question
Competency
answer
having a skill-set, multiple skillsets
question
Businesses tend to have more managers who believe they have the right answers to business problems than managers who can effectively implement ______ ideas
answer
good
question
political environment, combined with employee resistance, stops many manager from being ____ _____ of change
answer
true leaders
question
3 effective change management processes
answer
- Phase 1 (Preparing for change) -Phase 2 (Managing Change) - Phase 3 (Reinforcing Change)
question
Preparing for change involves....
answer
- define management change strategy -activities to prepare yourself and your team for managing the change - develop sponsorship model
question
Managing change involves..
answer
-develop change management plans - take action and implement plans
question
Reinforcing change involves.....
answer
- Collect and analyze feedback - Diagnose gaps and manage resistance - Implement corrective actions and celebrate success
question
a large radical change made to large change resistant organization will entail more project ____ and require more change management
answer
risk
question
Change management strategy is done by ____ ________
answer
top managers
question
Once the change management strategy is set, you can select and ______ a change management team
answer
prepare
question
listening = ______ ______
answer
paying attention
question
Effective communicators carefully consider 3 components
answer
- the audience - what is said - when it is said
question
the ____ ______ has more influence over any employees motivation to change than any other person at work
answer
direct supervisor
question
supervisors as a group can be the most ________ to convince of the need for change, and can be a source of resistance themselves
answer
difficult
question
Once managers and supervisors are on board, the change management team must prepare a ______ ______
answer
coaching strategy
question
who acts as the change manager and coach through change for employees?
answer
Direct supervisor
question
Business leaders and Executives play a _______ _____ in change management
answer
sponsor role
question
research has pointed to _________ as the most important success factor
answer
sponsorship
question
Sponsorship involves ____ and ____ participation by senior business leaders throughout the process
answer
active and visible
question
The importance for entry points for change management is ______
answer
twofold
question
The later in the project you begin change management activities, the more _______ the task of managing change becomes
answer
difficult
question
Many change management models are ________
answer
perspective (recipe driven)
question
Business Improvement process and Change management process happen at the _____ _____
answer
same time
question
Change management is a _______ ______
answer
leadership competency
question
An organization that faces constant demands to change and uses effective change management over and over with new initiative may experience a _____ ______ in its operations and the behavioral of its employees
answer
Fundamenatl shift
question
Change Competency requires a new _____ and ______
answer
attitude and approach
question
Change Competency is the infusion of a business culture that expects change and reacts with ______
answer
understanding
question
Change Management deals with _______ projects
answer
Specific
question
Change Competency is ____ project specific, it is an organizations capability to manage the people side of change on all change initiatives
answer
not
question
Change competency requires a fundamental shift in _____ and _____
answer
culture and values
question
Change competency must penetrate every _____ and _____ of the organization
answer
facet and level
question
You can use the ADKAR model to assess where your organization is ______
answer
today
question
Change management is used for one reason, to ensure _______ _______
answer
business success
question
7 concepts of change
answer
- Change leaders must be conscious of both a senders message and a receivers interpretation - Employee resistance is the norm, not the exception - Visible and active sponsorship is not only desirable but necessary for success - Value systems and the culture of the organization have a direct impact on how employees react to change - the size of change determines how much and what kind of change management is needed - The "right" answer is not enough to successfully implement change - Employees go through the change process in stages and go through these stages as individuals
question
Change competency involves a shift in ______, _____, and _____
answer
values, culture, and operations
1 of

Unlock all answers in this set

Unlock answers
question
Change management is the application of many different ideas from the fields of _____, _____, and _____
answer
- business - organizational development - psychology
question
Most change management models in use today are in the form of a process or _____________
answer
set of steps
question
Research with hundreds of project teams has shown that a _____ - ______ fits all approach is not sufficient
answer
one- size
question
Inrimental Change
answer
Evolutionary Change
question
Radical Change
answer
Revolutionary Change
question
Primary Change Concepts (7)
answer
- Senders and Receivers -Resistance and comfort - Authority for change - Value Systems - Incremental vs Radical Change - The Right Answer is not enough - Change is a process
question
Sender
answer
anyone providing information about the change
question
Reciever
answer
anyone being given information about the change
question
What the sender says and what the receiver hears are often two __________ messages
answer
different
question
employees prefer 2 primary ____ of change messages
answer
senders
question
2 Primary Senders
answer
- Immediate supervisors - CEO's or executive leaders
question
________ ________ are the preferred senders of messages related to personal impact
answer
Immediate Supervisiors
question
CEO's or executive leaders are the preferred senders of messages related to ______ _______ and opprotunities
answer
business issues
question
The forces against change are usually ________ than the forces for change
answer
greater
question
Why do employees resist change?
answer
worry and uncertainty
question
Anxiety and fear are powerful emotions that by themselves create __________ to change
answer
resistance
question
Employees will consider the organizations success of past _______
answer
changes
question
the organizations _____ and _____ impact a persons resistance to new changes
answer
culture and history
question
resistance to change is a ______ and _____ reaction
answer
normal and natural
question
number one success factor for managing change from he research is visible and active _______ ________ and change leadership
answer
executive sponsorship
question
the leader has the _____ ______ or primary sponsor
answer
name sponsor
question
Posci's 3 roles that define sponsorship during change:
answer
1) sponsors actively and visibly participate in change 2) Sponsors build a coalition of sponsorship between key business leaders 3) Sponsors communicate directly with employees about why change is needed
question
Values that have been the centerpiece of traditional, hierarchical organizations are _________, ________, and ______
answer
-control -consistency -predictability
question
execution and implementation are left to the _____ and ______ layers
answer
middle and bottom
question
Incremental changes typically require _____ change management
answer
less
question
Radical Changes typically require _____ change management
answer
more
question
Change management is most effective when it is ______ and ______ to fit the particular change at hand
answer
flexible and scaled
question
The right answer alone does not create ____ - ___
answer
buy-in
question
Top 5 reasons employees resist change (ranked from top to bottom)
answer
-lack of awareness of the need for change (highest reason) -impact on current job role -organizations past performance with change - lack of visible support from managers - job loss (lowest reason)
question
in the end, it is not about the rightness of the solution, but how _____ that solution has been embraced by employees
answer
well
question
How are employees able to engage with and support change? (4 ways)
answer
- communication -sponsorship -coaching -training and resistance management
question
By breaking change down into discrete time periods or states of change, leaders can adapt their strategies and techniques based on where they are in the ______ _____
answer
change process
question
We must avoid treating change as a ______ _______ or announcement
answer
single meeting
question
The sponsors role in change must be to be _____ and _____ in allphases of the change process
answer
active and visible
question
ADKAR model characterizes the process for individual change in 5 key ways....
answer
- Awareness of the need to Change - Desire to participate in and support the change -Knowledge about how to change -Ability to implement new skills and behaviors -Reinforcement to keep the change in place
question
The ADKAR model captures how a single person goes through _______
answer
Change
question
ADKAR model is ______
answer
Linear
question
ADKAR is also a _________ ________
answer
communicative framework
question
each person does not find out about change at the _____ ____
answer
same time
question
Effective changes progress long these two axes at the same time. We must manage the implementation of the technical solution and the people side of the change concurrently
answer
business side and people side
question
Ineffective change management occurs when more attention is paid to the business change and little or no attention is paid to the _________
answer
employees
question
ineffective project management occurs when the focus of employees is so extreme that the business side of change is not __________ fully
answer
implemented
question
Managers and senior leaders must avoid treating changes as a ______ meeting or announcement
answer
meeting
question
Managing change with a specific employee is called.......
answer
Individual change management
question
managing change with an entire group or collection of people is called.......
answer
organizational change management
question
_________ ______ __________ is the application of tools and processes to enable employees to manage their personal transitions through change
answer
Individual change management
question
4 Change management objectives
answer
- Manage Personal Transitions - Focus conversations - Diagnose Gaps - Identify corrective actions
question
Gap analysis
answer
"Where are you and where do you want to be"
question
The ADKAR model provides focus for conversations about _______
answer
change
question
ADKAR is a _______ _______ and a corrective action tool
answer
diagnostic tool
question
4 good elements of Organizational Change
answer
- Communications - Training - Sponsor Activities - Rewards
question
ADKAR was first put in for Individual change, but it was good for _____
answer
both (Individual and Organizational)
question
Organizations are _____ _____
answer
living groups
question
Competency
answer
having a skill-set, multiple skillsets
question
Businesses tend to have more managers who believe they have the right answers to business problems than managers who can effectively implement ______ ideas
answer
good
question
political environment, combined with employee resistance, stops many manager from being ____ _____ of change
answer
true leaders
question
3 effective change management processes
answer
- Phase 1 (Preparing for change) -Phase 2 (Managing Change) - Phase 3 (Reinforcing Change)
question
Preparing for change involves....
answer
- define management change strategy -activities to prepare yourself and your team for managing the change - develop sponsorship model
question
Managing change involves..
answer
-develop change management plans - take action and implement plans
question
Reinforcing change involves.....
answer
- Collect and analyze feedback - Diagnose gaps and manage resistance - Implement corrective actions and celebrate success
question
a large radical change made to large change resistant organization will entail more project ____ and require more change management
answer
risk
question
Change management strategy is done by ____ ________
answer
top managers
question
Once the change management strategy is set, you can select and ______ a change management team
answer
prepare
question
listening = ______ ______
answer
paying attention
question
Effective communicators carefully consider 3 components
answer
- the audience - what is said - when it is said
question
the ____ ______ has more influence over any employees motivation to change than any other person at work
answer
direct supervisor
question
supervisors as a group can be the most ________ to convince of the need for change, and can be a source of resistance themselves
answer
difficult
question
Once managers and supervisors are on board, the change management team must prepare a ______ ______
answer
coaching strategy
question
who acts as the change manager and coach through change for employees?
answer
Direct supervisor
question
Business leaders and Executives play a _______ _____ in change management
answer
sponsor role
question
research has pointed to _________ as the most important success factor
answer
sponsorship
question
Sponsorship involves ____ and ____ participation by senior business leaders throughout the process
answer
active and visible
question
The importance for entry points for change management is ______
answer
twofold
question
The later in the project you begin change management activities, the more _______ the task of managing change becomes
answer
difficult
question
Many change management models are ________
answer
perspective (recipe driven)
question
Business Improvement process and Change management process happen at the _____ _____
answer
same time
question
Change management is a _______ ______
answer
leadership competency
question
An organization that faces constant demands to change and uses effective change management over and over with new initiative may experience a _____ ______ in its operations and the behavioral of its employees
answer
Fundamenatl shift
question
Change Competency requires a new _____ and ______
answer
attitude and approach
question
Change Competency is the infusion of a business culture that expects change and reacts with ______
answer
understanding
question
Change Management deals with _______ projects
answer
Specific
question
Change Competency is ____ project specific, it is an organizations capability to manage the people side of change on all change initiatives
answer
not
question
Change competency requires a fundamental shift in _____ and _____
answer
culture and values
question
Change competency must penetrate every _____ and _____ of the organization
answer
facet and level
question
You can use the ADKAR model to assess where your organization is ______
answer
today
question
Change management is used for one reason, to ensure _______ _______
answer
business success
question
7 concepts of change
answer
- Change leaders must be conscious of both a senders message and a receivers interpretation - Employee resistance is the norm, not the exception - Visible and active sponsorship is not only desirable but necessary for success - Value systems and the culture of the organization have a direct impact on how employees react to change - the size of change determines how much and what kind of change management is needed - The "right" answer is not enough to successfully implement change - Employees go through the change process in stages and go through these stages as individuals
question
Change competency involves a shift in ______, _____, and _____
answer
values, culture, and operations
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New