Test 3 Terms: Change Management Essay

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Change management is the application of many different ideas from the fields of _____, _____, and _____
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– business – organizational development – psychology
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Most change management models in use today are in the form of a process or _____________
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set of steps
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Research with hundreds of project teams has shown that a _____ – ______ fits all approach is not sufficient
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one- size
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Inrimental Change
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Evolutionary Change
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Radical Change
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Revolutionary Change
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Primary Change Concepts (7)
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– Senders and Receivers -Resistance and comfort – Authority for change – Value Systems – Incremental vs Radical Change – The Right Answer is not enough – Change is a process
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Sender
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anyone providing information about the change
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Reciever
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anyone being given information about the change
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What the sender says and what the receiver hears are often two __________ messages
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different
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employees prefer 2 primary ____ of change messages
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senders
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2 Primary Senders
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– Immediate supervisors – CEO’s or executive leaders
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________ ________ are the preferred senders of messages related to personal impact
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Immediate Supervisiors
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CEO’s or executive leaders are the preferred senders of messages related to ______ _______ and opprotunities
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business issues
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The forces against change are usually ________ than the forces for change
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greater
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Why do employees resist change?
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worry and uncertainty
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Anxiety and fear are powerful emotions that by themselves create __________ to change
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resistance
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Employees will consider the organizations success of past _______
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changes
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the organizations _____ and _____ impact a persons resistance to new changes
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culture and history
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resistance to change is a ______ and _____ reaction
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normal and natural
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number one success factor for managing change from he research is visible and active _______ ________ and change leadership
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executive sponsorship
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the leader has the _____ ______ or primary sponsor
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name sponsor
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Posci’s 3 roles that define sponsorship during change:
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1) sponsors actively and visibly participate in change 2) Sponsors build a coalition of sponsorship between key business leaders 3) Sponsors communicate directly with employees about why change is needed
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Values that have been the centerpiece of traditional, hierarchical organizations are _________, ________, and ______
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-control -consistency -predictability
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execution and implementation are left to the _____ and ______ layers
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middle and bottom
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Incremental changes typically require _____ change management
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less
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Radical Changes typically require _____ change management
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more
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Change management is most effective when it is ______ and ______ to fit the particular change at hand
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flexible and scaled
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The right answer alone does not create ____ – ___
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buy-in
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Top 5 reasons employees resist change (ranked from top to bottom)
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-lack of awareness of the need for change (highest reason) -impact on current job role -organizations past performance with change – lack of visible support from managers – job loss (lowest reason)
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in the end, it is not about the rightness of the solution, but how _____ that solution has been embraced by employees
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well
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How are employees able to engage with and support change? (4 ways)
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– communication -sponsorship -coaching -training and resistance management
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By breaking change down into discrete time periods or states of change, leaders can adapt their strategies and techniques based on where they are in the ______ _____
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change process
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We must avoid treating change as a ______ _______ or announcement
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single meeting
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The sponsors role in change must be to be _____ and _____ in allphases of the change process
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active and visible
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ADKAR model characterizes the process for individual change in 5 key ways….
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– Awareness of the need to Change – Desire to participate in and support the change -Knowledge about how to change -Ability to implement new skills and behaviors -Reinforcement to keep the change in place
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The ADKAR model captures how a single person goes through _______
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Change
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ADKAR model is ______
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Linear
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ADKAR is also a _________ ________
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communicative framework
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each person does not find out about change at the _____ ____
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same time
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Effective changes progress long these two axes at the same time. We must manage the implementation of the technical solution and the people side of the change concurrently
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business side and people side
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Ineffective change management occurs when more attention is paid to the business change and little or no attention is paid to the _________
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employees
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ineffective project management occurs when the focus of employees is so extreme that the business side of change is not __________ fully
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implemented
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Managers and senior leaders must avoid treating changes as a ______ meeting or announcement
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meeting
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Managing change with a specific employee is called…….
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Individual change management
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managing change with an entire group or collection of people is called…….
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organizational change management
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_________ ______ __________ is the application of tools and processes to enable employees to manage their personal transitions through change
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Individual change management
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4 Change management objectives
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– Manage Personal Transitions – Focus conversations – Diagnose Gaps – Identify corrective actions
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Gap analysis
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“Where are you and where do you want to be”
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The ADKAR model provides focus for conversations about _______
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change
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ADKAR is a _______ _______ and a corrective action tool
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diagnostic tool
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4 good elements of Organizational Change
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– Communications – Training – Sponsor Activities – Rewards
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ADKAR was first put in for Individual change, but it was good for _____
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both (Individual and Organizational)
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Organizations are _____ _____
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living groups
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Competency
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having a skill-set, multiple skillsets
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Businesses tend to have more managers who believe they have the right answers to business problems than managers who can effectively implement ______ ideas
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good
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political environment, combined with employee resistance, stops many manager from being ____ _____ of change
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true leaders
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3 effective change management processes
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– Phase 1 (Preparing for change) -Phase 2 (Managing Change) – Phase 3 (Reinforcing Change)
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Preparing for change involves….
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– define management change strategy -activities to prepare yourself and your team for managing the change – develop sponsorship model
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Managing change involves..
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-develop change management plans – take action and implement plans
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Reinforcing change involves…..
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– Collect and analyze feedback – Diagnose gaps and manage resistance – Implement corrective actions and celebrate success
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a large radical change made to large change resistant organization will entail more project ____ and require more change management
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risk
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Change management strategy is done by ____ ________
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top managers
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Once the change management strategy is set, you can select and ______ a change management team
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prepare
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listening = ______ ______
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paying attention
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there are many reasons why employees may not hear or understand what their managers are saying
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Effective communicators carefully consider 3 components
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– the audience – what is said – when it is said
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the ____ ______ has more influence over any employees motivation to change than any other person at work
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direct supervisor
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supervisors as a group can be the most ________ to convince of the need for change, and can be a source of resistance themselves
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difficult
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Once managers and supervisors are on board, the change management team must prepare a ______ ______
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coaching strategy
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who acts as the change manager and coach through change for employees?
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Direct supervisor
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Business leaders and Executives play a _______ _____ in change management
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sponsor role
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research has pointed to _________ as the most important success factor
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sponsorship
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Sponsorship involves ____ and ____ participation by senior business leaders throughout the process
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active and visible
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The importance for entry points for change management is ______
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twofold
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The later in the project you begin change management activities, the more _______ the task of managing change becomes
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difficult
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Many change management models are ________
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perspective (recipe driven)
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Business Improvement process and Change management process happen at the _____ _____
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same time
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In the best case scenario, when the starting point for change management is at the start of the project, you can embed the change management steps and activities discussed.
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Change management is a _______ ______
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leadership competency
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An organization that faces constant demands to change and uses effective change management over and over with new initiative may experience a _____ ______ in its operations and the behavioral of its employees
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Fundamenatl shift
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Change Competency requires a new _____ and ______
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attitude and approach
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Change Competency is the infusion of a business culture that expects change and reacts with ______
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understanding
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Change Management deals with _______ projects
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Specific
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Change Competency is ____ project specific, it is an organizations capability to manage the people side of change on all change initiatives
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not
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Change competency requires a fundamental shift in _____ and _____
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culture and values
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Change competency must penetrate every _____ and _____ of the organization
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facet and level
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You can use the ADKAR model to assess where your organization is ______
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today
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Change management is used for one reason, to ensure _______ _______
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business success
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7 concepts of change
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– Change leaders must be conscious of both a senders message and a receivers interpretation – Employee resistance is the norm, not the exception – Visible and active sponsorship is not only desirable but necessary for success – Value systems and the culture of the organization have a direct impact on how employees react to change – the size of change determines how much and what kind of change management is needed – The “right” answer is not enough to successfully implement change – Employees go through the change process in stages and go through these stages as individuals
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Change competency involves a shift in ______, _____, and _____
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values, culture, and operations

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