question

Change management is the application of many different ideas from the fields of _____, _____, and _____

answer

- business - organizational development - psychology

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Most change management models in use today are in the form of a process or _____________

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set of steps

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Research with hundreds of project teams has shown that a _____ - ______ fits all approach is not sufficient

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one- size

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Inrimental Change

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Evolutionary Change

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Radical Change

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Revolutionary Change

question

Primary Change Concepts (7)

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- Senders and Receivers -Resistance and comfort - Authority for change - Value Systems - Incremental vs Radical Change - The Right Answer is not enough - Change is a process

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Sender

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anyone providing information about the change

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Reciever

answer

anyone being given information about the change

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What the sender says and what the receiver hears are often two __________ messages

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different

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employees prefer 2 primary ____ of change messages

answer

senders

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2 Primary Senders

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- Immediate supervisors - CEO's or executive leaders

question

________ ________ are the preferred senders of messages related to personal impact

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Immediate Supervisiors

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CEO's or executive leaders are the preferred senders of messages related to ______ _______ and opprotunities

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business issues

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The forces against change are usually ________ than the forces for change

answer

greater

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Why do employees resist change?

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worry and uncertainty

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Anxiety and fear are powerful emotions that by themselves create __________ to change

answer

resistance

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Employees will consider the organizations success of past _______

answer

changes

question

the organizations _____ and _____ impact a persons resistance to new changes

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culture and history

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resistance to change is a ______ and _____ reaction

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normal and natural

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number one success factor for managing change from he research is visible and active _______ ________ and change leadership

answer

executive sponsorship

question

the leader has the _____ ______ or primary sponsor

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name sponsor

question

Posci's 3 roles that define sponsorship during change:

answer

1) sponsors actively and visibly participate in change 2) Sponsors build a coalition of sponsorship between key business leaders 3) Sponsors communicate directly with employees about why change is needed

question

Values that have been the centerpiece of traditional, hierarchical organizations are _________, ________, and ______

answer

-control -consistency -predictability

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execution and implementation are left to the _____ and ______ layers

answer

middle and bottom

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Incremental changes typically require _____ change management

answer

less

question

Radical Changes typically require _____ change management

answer

more

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Change management is most effective when it is ______ and ______ to fit the particular change at hand

answer

flexible and scaled

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The right answer alone does not create ____ - ___

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buy-in

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Top 5 reasons employees resist change (ranked from top to bottom)

answer

-lack of awareness of the need for change (highest reason) -impact on current job role -organizations past performance with change - lack of visible support from managers - job loss (lowest reason)

question

in the end, it is not about the rightness of the solution, but how _____ that solution has been embraced by employees

answer

well

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How are employees able to engage with and support change? (4 ways)

answer

- communication -sponsorship -coaching -training and resistance management

question

By breaking change down into discrete time periods or states of change, leaders can adapt their strategies and techniques based on where they are in the ______ _____

answer

change process

question

We must avoid treating change as a ______ _______ or announcement

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single meeting

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The sponsors role in change must be to be _____ and _____ in allphases of the change process

answer

active and visible

question

ADKAR model characterizes the process for individual change in 5 key ways....

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- Awareness of the need to Change - Desire to participate in and support the change -Knowledge about how to change -Ability to implement new skills and behaviors -Reinforcement to keep the change in place

question

The ADKAR model captures how a single person goes through _______

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Change

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ADKAR model is ______

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Linear

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ADKAR is also a _________ ________

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communicative framework

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each person does not find out about change at the _____ ____

answer

same time

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Effective changes progress long these two axes at the same time. We must manage the implementation of the technical solution and the people side of the change concurrently

answer

business side and people side

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Ineffective change management occurs when more attention is paid to the business change and little or no attention is paid to the _________

answer

employees

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ineffective project management occurs when the focus of employees is so extreme that the business side of change is not __________ fully

answer

implemented

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Managers and senior leaders must avoid treating changes as a ______ meeting or announcement

answer

meeting

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Managing change with a specific employee is called.......

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Individual change management

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managing change with an entire group or collection of people is called.......

answer

organizational change management

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_________ ______ __________ is the application of tools and processes to enable employees to manage their personal transitions through change

answer

Individual change management

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4 Change management objectives

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- Manage Personal Transitions - Focus conversations - Diagnose Gaps - Identify corrective actions

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Gap analysis

answer

"Where are you and where do you want to be"

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The ADKAR model provides focus for conversations about _______

answer

change

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ADKAR is a _______ _______ and a corrective action tool

answer

diagnostic tool

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4 good elements of Organizational Change

answer

- Communications - Training - Sponsor Activities - Rewards

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ADKAR was first put in for Individual change, but it was good for _____

answer

both (Individual and Organizational)

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Organizations are _____ _____

answer

living groups

question

Competency

answer

having a skill-set, multiple skillsets

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Businesses tend to have more managers who believe they have the right answers to business problems than managers who can effectively implement ______ ideas

answer

good

question

political environment, combined with employee resistance, stops many manager from being ____ _____ of change

answer

true leaders

question

3 effective change management processes

answer

- Phase 1 (Preparing for change) -Phase 2 (Managing Change) - Phase 3 (Reinforcing Change)

question

Preparing for change involves....

answer

- define management change strategy -activities to prepare yourself and your team for managing the change - develop sponsorship model

question

Managing change involves..

answer

-develop change management plans - take action and implement plans

question

Reinforcing change involves.....

answer

- Collect and analyze feedback - Diagnose gaps and manage resistance - Implement corrective actions and celebrate success

question

a large radical change made to large change resistant organization will entail more project ____ and require more change management

answer

risk

question

Change management strategy is done by ____ ________

answer

top managers

question

Once the change management strategy is set, you can select and ______ a change management team

answer

prepare

question

listening = ______ ______

answer

paying attention

question

Effective communicators carefully consider 3 components

answer

- the audience - what is said - when it is said

question

the ____ ______ has more influence over any employees motivation to change than any other person at work

answer

direct supervisor

question

supervisors as a group can be the most ________ to convince of the need for change, and can be a source of resistance themselves

answer

difficult

question

Once managers and supervisors are on board, the change management team must prepare a ______ ______

answer

coaching strategy

question

who acts as the change manager and coach through change for employees?

answer

Direct supervisor

question

Business leaders and Executives play a _______ _____ in change management

answer

sponsor role

question

research has pointed to _________ as the most important success factor

answer

sponsorship

question

Sponsorship involves ____ and ____ participation by senior business leaders throughout the process

answer

active and visible

question

The importance for entry points for change management is ______

answer

twofold

question

The later in the project you begin change management activities, the more _______ the task of managing change becomes

answer

difficult

question

Many change management models are ________

answer

perspective (recipe driven)

question

Business Improvement process and Change management process happen at the _____ _____

answer

same time

question

Change management is a _______ ______

answer

leadership competency

question

An organization that faces constant demands to change and uses effective change management over and over with new initiative may experience a _____ ______ in its operations and the behavioral of its employees

answer

Fundamenatl shift

question

Change Competency requires a new _____ and ______

answer

attitude and approach

question

Change Competency is the infusion of a business culture that expects change and reacts with ______

answer

understanding

question

Change Management deals with _______ projects

answer

Specific

question

Change Competency is ____ project specific, it is an organizations capability to manage the people side of change on all change initiatives

answer

not

question

Change competency requires a fundamental shift in _____ and _____

answer

culture and values

question

Change competency must penetrate every _____ and _____ of the organization

answer

facet and level

question

You can use the ADKAR model to assess where your organization is ______

answer

today

question

Change management is used for one reason, to ensure _______ _______

answer

business success

question

7 concepts of change

answer

- Change leaders must be conscious of both a senders message and a receivers interpretation - Employee resistance is the norm, not the exception - Visible and active sponsorship is not only desirable but necessary for success - Value systems and the culture of the organization have a direct impact on how employees react to change - the size of change determines how much and what kind of change management is needed - The "right" answer is not enough to successfully implement change - Employees go through the change process in stages and go through these stages as individuals

question

Change competency involves a shift in ______, _____, and _____

answer

values, culture, and operations

Test 3 Terms: Change Management – Flashcards

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