Supply Chain Management Chapter 7

Flashcard maker : Lily Taylor
Outbound-to-customer logistics systems are also referred to as physical distribution.
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Materials management and physical supply are terms that cannot be used interchangeably.
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Demand management might be defined as focused efforts to estimate and manage customers’ demand, with the intention of using this information to shape operating decisions.
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Phantom demand is created by over-ordering during peak demand.
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The essence of demand management is to manage customer demand so that overstocks are reduced and margin can be maintained.
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External balancing methods involve managing production and inventory flexibility to help offset the imbalance of supply and demand.
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Forecasting has become extremely accurate, especially since the development of the S;OP process.
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Dependent demand is directly influenced by independent demand.
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A weighted moving average assigns higher weights to more recent periods.
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Exponential smoothing can use constants higher than 1, but not more than 5.
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Adjusting a forecast for seasons basically uses a combination of seasonal factors and average demand to arrive at an adjusted forecast.
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While there are four types of forecast error measures that can be used, none are foolproof.
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A sales and operations planning process (S;OP) can produce a forecast internally that all functional areas agree upon and can execute.
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Collaborative planning, forecasting, and replenishment (CPFR) has not been seen as a good process as it excludes transportation.
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A channel of distribution is controlled by the marketing department, which selects the physical structures and intermediaries through which the product(s) flow.
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An important observation to note about channel structure is that it involves the elements of fixed costs versus variable costs.
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Integrated fulfillment is preferred to dedicated fulfillment.
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“An outbound-to-customer logistics system is also referred to as
A. integrated fulfillment.
B. dedicated fulfillment.
C. store fulfillment.
D. physical distribution.
” “An outbound-to-customer logistics system is also referred to as
D. physical distribution.

“An inbound-to-operations logistics system is also referred to as
A. physical distribution.
B. physical supply.
C. dedicated fulfillment.
D. demand management.
” “An inbound-to-operations logistics system is also referred to as
B. physical supply.

“Demand management includes
A. Flows of products.
B. Flows of services.
C. Information about capital.
D. All of these answers
” “Demand management includes
D. All of these answers

“Functional silos refers to:
A. product storage for physical supply.
B. the non communication between customers and vendors.
C. a technique to secure corporate marketing strategies.
D. lack of coordination between departments.
” “Functional silos refers to:
D. lack of coordination between departments.

“Oversupply is created by
A. phantom demand.
B. returns and cancellations.
C. forecasting failures.
D. poor channel selection.
” “Oversupply is created by
A. phantom demand.

“The essence of demand management is to estimate and manage ____ and use this information to make operating decisions.
A. channel orders
B. vendors and suppliers
C. customer demand
D. SO&P processes
” “The essence of demand management is to estimate and manage ____ and use this information to make operating decisions.
C. customer demand

“The internal balancing method deals with
A. price and lead time.
B. inventory and production flexibility.
C. functional silos.
D. channel selection.
” “The internal balancing method deals with
B. inventory and production flexibility.

“One type of demand fluctuation is caused by random variation. What is random variation?
A. errors in inventory management
B. errors not caught by using exponential smoothing
C. demand that cannot normally be anticipated
D. failure to properly execute the SO&P process plan
” “One type of demand fluctuation is caused by random variation. What is random variation?
C. demand that cannot normally be anticipated

“The weighted moving average method assigns
A. a value in each period being averaged.
B. a weight greater than 1.
C. information based on a simple average.
D. a weight to each previous period.
” “The weighted moving average method assigns
D. a weight to each previous period.

“Exponential smoothing
A. is one of the most commonly used techniques.
B. uses primarily weighted averages to compensate for errors.
C. is used to determine random variations.
D. is used to reduce channel fluctuations.
” “Exponential smoothing
A. is one of the most commonly used techniques.

“Four types of forecast error measures can be used. Which one of the following is not one of the four types?
A. cumulative sum of forecast errors
B. exponential smoothing for trends
C. mean squared error
D. mean absolute deviation
” “Four types of forecast error measures can be used. Which one of the following is not one of the four types?
B. exponential smoothing for trends

“Many industry initiatives have attempted to create efficiency and effectiveness through the integration of supply chain activities and processes. Among the various initiatives is/are
A. quick response (QR)
B. vendor-managed inventory (VMI)
C. efficient consumer response (ECR)
D. All of these answers
” “Many industry initiatives have attempted to create efficiency and effectiveness through the integration of supply chain activities and processes. Among the various initiatives is/are
B. vendor-managed inventory (VMI)

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