question

The implementation of teams fails sometimes because:

answer

the team leader and team members do not receive adequate training.

question

True or False: The most effective job interviews are unplanned, unstructured interactions between the small business owner and the job applicant

answer

False.

question

True or False: Open-book management is when employees have access to all of a company's records, except financial statements.

answer

False.

question

True or False: For pay-for-performance systems to work, there needs to be frequent payouts to the employees.

answer

True.

question

True or False: If an employment test measures what it is intended to measure, then the test is reliable.

answer

False.

question

________ involves giving workers at every level of the organization the authority, the freedom, and the responsibility to control their own work, to make decisions, and to take action to meet the company's objectives.

answer

Empowerment

question

When conducting a job analysis, an employer needs to focus on questions about:

answer

duties and tasks to be performed daily.

question

In the feedback loop, the final and most important step is when the manager/small business owner:

answer

takes action to improve performance.

question

True or False: Despite all of the modern communication tools available, the grapevine, the informal lines of communication that exist in every company, remains a non-important link in a company's communication network.

answer

False.

question

True or False: Job sharing is a work arrangement in which employees work at a place other than the traditional office, such as a satellite branch closer to their homes or, in some cases, at home.

answer

False.

question

True or False: The second objective of a job analysis is to create a job specification, a written statement of the qualifications and characteristics needed for a job stated in such terms as education, skills, and experience.

answer

True.

question

A company's culture:

answer

plays an important part in the development of the company's competitive advantage.

question

True or False: Knowing that employees are "connected" through the grapevine allow business owners to send out ideas to obtain reaction making a formal announcement.

answer

True.

question

To conduct an effective interview, the manager or small business owner should:

answer

ask candidates for examples of both successes and failures.

question

True or False: Job description explains what a job entails and the duties the person filling it is expected to perform.

answer

True.

question

True or False: The primary reasons employees usually don't do what they are expected to do has a lot to do with their motivation and desire to work.

answer

False.

question

True or False: To improve communication, leaders should use written means, e-mail, memos, notes, etc., to ensure clarity and to be able to track that instructions were given.

answer

False.

question

True or False: The first step in establishing a feedback or performance appraisal process is to decide what performance to measure.

answer

True.

question

True or False. Workers who telecommute have lower productivity but increased job satisfaction.

answer

False.

question

If a company is to succeed, a leader must perform four vital tasks which include:

answer

motivate workers to higher levels of performance.

question

True or False: Praise, recognition and daily demonstrations of respect for an individual can be displayed on a regular basis at absolutely no cost.

answer

True.

question

True or False: Leadership is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

answer

True.

question

True or False: Many skilled interviewers use the job analysis to explain the nature of the job and the company's culture to the applicant.

answer

False.

question

If a business owner goes to self-directed work teams, he/she is most likely using the ________ style of management.

answer

team-based

question

True or False: The most effective job interviews are unplanned, unstructured interactions between the small business owner and the job applicant.

answer

False.

question

To increase the effectiveness of communication between the small business owner and his/her employees, he/she should practice:

answer

telling the truth and encouraging feedback.

question

Jackson is comparing this month's operational costs, productivity, accident rate, etc., to the goals his boss set with him at the beginning of the year. Jackson is at what point in the feedback loop?

answer

Comparing performance against standards

question

For a pay-for-performance system to work, it should:

answer

make sure that pay and performance are clearly and closely linked.

question

Today's leader is different from leaders in the past in that he/she:

answer

is like the leader of a jazz band, guiding individual and group creativity and innovation.

question

A ________ outlines the duties and responsibilities associated with a job and the working conditions involved.

answer

job description

question

True or False: When a small business owner moves to an empowering management style, he/she should expect to lose about 5% of the workforce because that represents the number of workers who do not want to work in that type of environment.

answer

True.

question

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

answer

Leadership

question

________ is the degree of effort an employee exerts to accomplish a task.

answer

Motivation

question

True or False: Tina is dismantling her assembly-line operation and giving her workers responsibility for the entire job of creating the arc welders her company sells. By doing this, Tina is using a job enrichment strategy by specifically increasing task identity.

answer

True.

question

In the feedback loop, the final and most important step is when the manager/small business owner:

answer

takes action to improve performance.

question

When workers are empowered:

answer

they are more successful on the job.

question

True or False: Management skills keep the leader under some degree of control.

answer

True.

question

True or False: In an interview, close-ended questions are most effective because they encourage candidates to talk.

answer

False.

question

A motivational tool that also helps to guide performance and lets the owner know that his/her company is accomplishing its operational goals is:

answer

feedback.

question

True or False: Job enrichment involves building motivators into a job by increasing the planning, decision-making, organizing, and controlling functions.

answer

True.

question

True or False: Information gathered during a job analysis provides the foundation for creating job descriptions and job specifications.

answer

True.

question

A job specification:

answer

translates the duties of the position into qualifications.

question

True or False: In so many cases where teams prove to be ineffective the answer can be found in an entrepreneur that did not structure and create teams that could be expected to succeed.

answer

True.

question

True or False: Companies that have used teams successfully still pay members individually, but they make successful team work a major part of an individual's performance review.

answer

True.

question

True or False: Listening is the entrepreneur's most important communication skill.

answer

True.

question

True or False: Leaders recognize that helping workers see the company's overarching goal is just one part of effective communication.

answer

True.

question

Open book management is one technique that supports:

answer

the empowering of employees.

question

True or False: The small business leader performs four vital tasks; communicating the vision, finding the necessary resources to accomplish the vision, finding the external expertise to help accomplish the vision, and the ability to motivate his/her own workers to achieve the vision.

answer

False.

question

True or False: Effective interviewers spend about 75% of their time listening to the candidate.

answer

True.

question

When conducting the job interview, the small business owner should:

answer

begin by explaining the job and the company and asking low key questions.

question

An effective performance appraisal system:

answer

focuses on behavior, action, and results.

question

The first step in establishing a feedback loop is deciding:

answer

what will be measured.

question

Teams can be helped to succeed by:

answer

forming teams around natural work flows, giving them specific tasks.

question

True or False: An effective leader helps employees focus their efforts on goals and keeps them driving to accomplish them.

answer

True.

question

Which one of the following should NOT be part of a leader's behavior?

answer

Maintains distance with employees SHOULD: Sets clear goals. Shares their vision Rewards employees who meet or exceed the firm's performance targets

question

True or False: Effective performance appraisals link the employee's performance to his/her specific job description.

answer

True.

question

Effective leaders are noted for their:

answer

ability to provide guidance based on values for making decisions.

question

When checking references, the small business owner:

answer

should also talk with previous employers, not just the references provided.

question

True or False: Sometimes personal defense mechanisms and confusing verbal and nonverbal messages interfere with leader/follower communication.

answer

True.

question

________ is a group of workers from different functional areas of a company who work together as a unit largely without supervision, making decisions and performing tasks that once belonged only to managers.

answer

Self-directed work team

question

True or False: Flexplace is a work arrangement in which two or more people share a single full-time job. For instance, two college students might share the same 40-hour-a-week job, one working mornings and the other working afternoons.

answer

False.

question

True or False: Open book management is a management style where the owner provides employees with access to all the company's records, including financial statements.

answer

True.

question

True or False: It is important during the job interview to get the candidate to discuss actual situations in which he/she has used the skill or knowledge you are seeking.

answer

True.

question

True or False: A survey of small companies shows that nearly half reward their workers with bonuses or other performance-related compensation.

answer

True.

question

True or False: Hiring is very important for the small company, because the typical entry-level hire that quits in six months costs the company about $5,000 besides the wages and benefits paid.

answer

False.

question

In the stages of team development, a team is at the performance stage when it:

answer

achieves commitment to the process and task.

question

True or False: One reason employees usually don't do what they are expected to do is because they lacked the skills to perform the task.

answer

True.

question

A ________ is used by the owner of a small business to determine wage and salary increases, need for training, overall job progress, etc., among other things.

answer

performance appraisal

question

Tom is counseling an employee who is facing corrective discipline for a serious error in judgment on the job. The employee is very upset. Tom is trying to understand how the employee feels and strives to tell the employee he knows that this is a tough time and that the employee is upset. Tom is using ________ to improve his communication with the employee.

answer

empathy

question

True or False: The most important role the entrepreneur can play in his/her company is that of manager.

answer

False.

question

Many courses have team projects. A team can be powerfully effective in terms of performance when:

answer

All of the above --their mission and performance targets are realistic and known to the team members. --the team has the needed skill. --the nature of the work is compatible with the use of teams.

question

When it comes to hiring in the small business:

answer

each hire is very important because bad hires are very expensive.

question

True or False: It is legal and appropriate for the entrepreneur to ask a job candidate if they have children or have been arrested.

answer

False.

question

Miguel and Jamie are talking. Miguel keeps using baseball metaphors as he is giving instructions to Jamie. Not having any experience with baseball, Jamie is only understanding about half of what Miguel is saying. Miguel and Jamie are experiencing ineffective communication because of:

answer

ambiguity in the communication.

question

True or False: Flextime is an arrangement where the employees both share responsibility for a single job and may choose where and when they accomplish the assigned tasks.

answer

False.

question

Two functions are interrelated and remain a continuing challenge to achieve for leaders. They are:

answer

staff their organization with the right people and then create the most appropriate work environment.

question

True or False: Leadership is like management in that it maintains order and structure in the accomplishment of goals.

answer

False.

question

Employees' biggest complaint about performance appraisals tends to be:

answer

that they only happen periodically, generally once a year.

question

Effective leaders exhibit certain behaviors. An example would be:

answer

All of the above: --behave with integrity in all situations and at all times. --look into future. --communicate with employees.

question

When motivating employees, small business owners need to know that:

answer

some of the greatest motivators are the simplest -- praise, recognition, etc.

SBM 1000 chp 21 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards