Quiz 12 – Flashcards
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T/F Support specialists often use utility software to diagnose and repair problems that users encounter.
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True
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T/F A stress test is a process to determine which software versions are installed on a PC or network server to verify software licenses.
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True
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Which of these is not a primary use of the software utilities described in this chapter?
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Improve user productivity.
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Which of these utility tools would you least expect a support agent to find useful to solve hardware support problems?
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File and folder backup utility
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A software utility tool of primary use to a support specialist who assembles or installs hardware systems is ____.
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a burn-in utility
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Which category of utility tools prepares documentation on a system that would likely be included in a site installation notebook?
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System Information
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Which of these utility tools would you least expect a support agent to find useful to provide information that could be included in a site management notebook?
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Project status monitor
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Which of these utility tools would you least expect a support agent to find useful to solve problems with operating systems?
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Burn-in reliability utility
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A utility tool that can change the software that is launched automatically at system start-up is a(n) ____ utility.
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autoruns
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Which of these actions should be performed on a PC before using a Windows Registry edit utility?
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Back up the Registry.
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Which of these utility tools would you least expect a support agent to find useful to solve problems with application software?
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Recovery disk
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A software utility designed to clean up after a failed software installation is a(n) ____ utility.
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uninstaller
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Which of these utility tools would you least expect a support agent to find useful to diagnose a problem with an inoperable system?
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Registry cleaner
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A system problem diagnosis utility suite is designed to identify problems with ____.
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all of these
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Which of these utility tools would you least expect a support agent to find useful in a network support situation?
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Start-up process monitor
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Which of these utility tools would you least expect a support agent to find useful to solve problems with Internet access?
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Device driver scan and update
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A backup utility can write copies of important data files and folders on ____.
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any of these
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Which of these utility tools would you least expect a support agent to find useful to solve problems with file and folder management?
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Patch status monitor
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Which of these utility tools would you least expect a support agent to find useful to solve performance problems?
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Deleted file recovery
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Which of these utility tools would you least expect a support agent to find useful to provide security for end users?
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Network performance monitor
