Principles of Supervision Dantes

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OSHA
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Occupational Safety and Health Administration
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EEO
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Equal Employment Opportunity
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COBRA
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Comprehensive Omnibus Budget Reconciliation Act
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Situational Leadership
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When you choose the best action for each situation
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Participative Leadership
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When a supervisor asks for opinions in making decisions
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Mission Statement
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Tells employees and others what is the main purpose of company
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Extrinsic Reward
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A reward that comes externally from a person such as a raise
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Intrinsic Reward
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A reward that comes from within such as self-esteem
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Organizational Chart
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Shows the relationship between employees and their peers
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Decision Tree
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Shows alternate paths for decision making
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Delphi Technique
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When a supervisor administers a questionnaire among participants that have never met
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Gantt Chart
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Shows timelines for projects
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Theory X
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When a supervisor believes that all employees are lazy and dislike work
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Theory Y
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When a supervisor believes that all employees like work
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TQM stands for
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Total quality management
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TQM’s goal is
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Long-term success through customer satisfaction
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Henri fayol
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Responsible for developing the 14 principles of management
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Hawthorne Effect
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When an interest in people changes the effect on the output
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Charisma
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Leadership characteristics that inspire employees
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Information that is difficult to measure is called
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Qualitative
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Functional
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The organizational structure where a group performing a specialized task reports to a manager in that same area
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Line and staff
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The organizational structure where there are staff departments supporting other departments
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Matrix
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The organizational structure where organizations are structured around a special project or event
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Autocratic Leadership
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When the leader keeps the power and makes decisions alone
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Four stages of groups
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Forming, Storming, Norming, Conforming
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Hierarchy of needs
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Maslow’s: Physical, Safety, Belonging, Esteem, Self-Actualization
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Who created Theory X and Theory Y
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Douglas McGregor
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Traditional Authority
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Given to those with a specific title or function such as Supervisor or Vice President
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Objectives
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Goals of an organization towards accomplishment of which all organizational activities are directed
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Policy
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A predetermined action course that serves as a guide for the identified and accepted objectives and goals
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The core of planning is
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Decision Making
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Limiting Factor
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Something which stands in the way of achieving a goal
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Classical Organizational Theory
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Division of labor, vertical and horizontal specialization, etc
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The mechanistic theory
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organizational change is inevitable and that organizations and people within organizations have no other choice except following natural law
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What are two types of organizational structures
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Wide span and Narrow span
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Line employee
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Someone who works on any time of assembly line, manufacturing, etc
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In centralization all authority is concentrated where?
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At the top
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In a matrix organization a worker has how many bosses?
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Two
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Empowerment
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Allowing employees to make their own decisions to help customers
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Four elements in a control system
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Standards, measurement of performance, casual analysis, corrective action
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Loading
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Working out of hours required to perform each operation
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Forward scheduling
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Starts today and works out the schedule date for each operation in order to find out the completion date for the order
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Backward scheduling
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Starts with the date completed , stores department for shipping, works backwards to determine release date for order
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Whistle Blowing
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When an employee reports to the media or government about a company’s wrong doings
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Terminated
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Fired
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Compensation
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Salary and benefits
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Job enrichment
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Adding more job responsibilities
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How often should a performance review take place?
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Yearly
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Business ethics
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A collection of principles and codes of conduct that affect
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Studied operant conditioning
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B.F. Skinner
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Laissez Faire Leadership
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A hand-off leadership approach with little supervision
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Stress
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A person’s response to change
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Procedures
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A plan that shows what methods are to be used
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Training
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A program built primarily to assist employee development
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Staffing
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A systematic and methodical filling up of positions
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Just-In-Time inventory
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An inventory management system in which inventory arrives only when it is needed
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Methods of risk management
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Assuming, Minimizing, Avoiding, or shifting the risk.
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Avoiding the risk
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Avoiding certain industries
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Operations Research
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Considers various factors to build a mathematical decision making formula
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Employee Counseling
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Counseling available for employees typically offered through a medical plan
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Systems Theory
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Deals with interdependence instead of independence of variables
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Group Dynamics
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Deals with role playing coupled with simulation which seek to emphasize group behavior
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Decentralization
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Decision making is widely dispersed
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Classification Method
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Defines grades for requirements that are found common to various tasks
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Ranking system
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Determines salary according to a ranking based on overall importance and responsibilities
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Controlling
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Determining if the methods being used adequately match planned results
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Unions
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Formal associations of employees to represent employees in negotiations with management
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Personnel records
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Give all the data in the application along with education records, test scored and other factors
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Personnel appraisal
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Helps the employee to know their strengths, weaknesses, opportunities, and threats
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Directing
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Leadership + Motivation + Communication
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Personnel administration
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Looks into manpower resources, aims at harmonious labor, works to achieve organization goals and keeps records.
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United States Department of Labor
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Makes sure that companies are in compliance with federal employment laws
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Organizational development
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Methodical approach which seeks to improve organizational efffectiveness
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Methods of recruiting
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Newspaper and television, ads, headhunters, staffing firms, word of mouth, etc
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Productivity
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Output/Input
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Managerial Function
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Planning, organizing, directing and controlling
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Factor Comparison
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Points are allotted and wage rates for such key jobs
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Morale Boosting
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Makes sure that companies in compliance with federal employment laws
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Shifting the risk
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Purchasing insurance policies
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Operative function
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Recruiting, developing, compensating and keeping records
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Points system
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Requirements appropriate to each job are analyzed and quantified
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Minimizing the risk
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Screening employees, network passwords, etc
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Assuming the risk
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Setting aside enough money to pay for potential losses
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Budgets
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Statements of targeted results reduced to quantifiable terms
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Eustress
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Stress that is used positively for personal growth
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Risk analysis
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Tells you what probabilities are there to arrive at decisional outcomes
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Communication
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The main purpose is to influence action and achieve goals
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Motivation
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The more motivated an employee is, the higher their work ability.
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Lead time
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The time it takes to get an inventory item (from ordering to arrival)
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Methods of discipline
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Verbal warnings, written warnings, suspension and termination
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Collective Bargaining
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When a group with similar interests bargains as a unit
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Vertical specialization
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When delegation is done through an existing line of authority
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Horizontal specialization
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When one position is divided among more than one person
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Delegation
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When supervisors pass on parts of their required tasks to others
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On-the-job training
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When you learn the job by doing it
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Supervisor
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Works with people and groups to achieve organization goals
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Affirmative action
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Benefiting underrepresented groups by taking factors such as race, gender, or religion into account in business and educational settings
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ISO
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International Organization for Standardization
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Three first professions
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Medicine, law and the ministry
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Paternalism
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The way people are governed or treated by an authority
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Retributive justice
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Theory that punishments are justified because criminals create an imbalance in the order of society which has to be taken care of by action
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Distributive Justice
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With a strict or radical form of equality that is said to be necessary for all people
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Balancing harms
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Balancing the harms that exist in both sides of the example of an ethical situation
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\”All the Law and the Prophets hang upon the Two Great Commandments, to love thy Lord God and to love thy neighbor\”
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Jesus Christ, New Testament
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Paradox
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Something that seems to be contradictory and yet nonetheless true
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Prohairesis
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Called the distinguishing factor that separated human beings from all other creatures on the planet. Moral Character
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Dihairesis
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The judgment istelf that was made by a person’s Prohairesis
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Mary Wollstonecraft
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Feminist philosopher and writer
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Lawrence Kohlberg
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Moral development was a six-stage process
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Environmental Racism
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Any practice which harms an environment that is low income, or where a specific race (often minority) is prevalent, more than it does other environments
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Goal of Feminism
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Complete equality between women and men
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What are stem cells?
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Cells with potential to become any time of cell.

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