question

is the process of working with and through others to achieve organizational objectives in a changing environment

answer

Management

question

is central to the management process

answer

Effectiveness and Efficient use of limited resources

question

is not a key component in the definition of management

answer

Maximizing shareholder wealth

question

_______ enters the picture when the resources required to achieve an objective are weighted against what was actually accomplished, whereas ________ entails achieving a stated objective

answer

Efficiency; Effectiveness

question

involves comparing desired results with actual results and taking corrective action

answer

Controlling

question

amount of resources used to accomplish the goal

answer

Efficiency

question

achieving a stated organizational objective

answer

Effectiveness

question

is commonly referred to as the primary management function

answer

Planning

question

the process by which individuals pursue opportunities without regard to resources

answer

Entrepreneurship

question

Which of the following is not one of the approaches to management discussed in the text? (systems, contingency, universal, multinational, behavioral)

answer

The multinational approach

question

Henry Fayol's 14 Universal Principles of Management includes _______, the principle that specialization of labor is necessary for organizational success

answer

The division of work

question

product-oriented field of management

answer

Operational approach

question

dramatic improved output by having the workers rest more than they worked

answer

Fredrick W. Taylor's pig handling experiment

question

a concerted effort to make managers more sensitive to their employees needs

answer

Human relations movement

question

when the Wagner act was passed in 1935 legalizing the collective bargaining, business managers began adopting morale-boosting human-boosting relations techniques

answer

Union-avoidance tactic

question

study management by putting together things assuming the whole is greater than the sum of its parts

answer

Systems theorist

question

research effort to determine which management practice is appropriate in specific situations

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Contingency approach

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Which of the following is not a dimension of the social environment? (demographics, new social contract, inequalities, management diversity, innovation)

answer

Innovation

question

statistical profiles of human population

answer

Demographics

question

Which is false about the U.S workforce? (more racially diverse, less prominently white (non-Hispanic), smaller, increasingly female, older)

answer

Smaller

question

are more costly to employ

answer

Myth about older workers

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part-timers and older employees who do not have a long-term implicit contract with their ultimate employers

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Contingent workers

question

improve performance to avoid political attacks and government intervention

answer

Proactive

question

up and down movement of an economy's ability to generate wealth

answer

Business cycle

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phase of the business cycle, employment and wages usually rise

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Expansion

question

Watch and wait

answer

Neutral

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defend status quo and/or actively actively fight government intervention

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Reactive

question

pooling together resources with one or more companies in a foreign country to produce, market and sell goods resulting in shared profit/loses

answer

A joint venture

question

1. Licencing 2. Exporting 3. Local ware house 4. Assembly/packaging 5. Joint Venture 6. Direct Foreign investment

answer

International process

question

world-oriented view, draws talent from around the globe

answer

Geo-centrism (geocentric)

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the perception of time as flexible, elastic, and multidimensional

answer

Polycentric Time

question

GLOBE leadership style, a compassionate, generous, considerate, and supportive person

answer

Humane oriented

question

action to be considered responsible

answer

Voluntary

question

business has an obligation to ____, according to managers supporting the ____ view

answer

all stakeholders; socioeconomic

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1. Reaction 2. Defense 3. Accommodation 4. Pro action

answer

Four social responsible strategies

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values involve end-state of existence

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Terminal

question

related to the way of behaving

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Instrumental

question

reported perceived unethical organizational practices to outside authorities

answer

Whistle-blowing

question

primary management function

answer

Planning

question

wait for adversity before taking corrective steps

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Reactors

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- define the organization for key stakeholders - create an inspiring vision of what the organization can be and do - state a common goal and foster a sense of togetherness - establish key priorities

answer

Well-written mission statement

question

should include quantitative increases with a set end date

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Objectives

question

in a PERT network is considered the most time-consuming chain of events/activities

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Critical path

question

sequencing and scheduling of main activities

answer

PERT

question

strategic management + implementation + control

answer

Strategic planning =

question

when one product or service fortifies the sales of one or more product or services

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Market synergy

question

1. Cost leadership 2. Differentiation 3. Cost focused 4. Focused differentiation

answer

Porters generic competitive strategies (4)

question

Porters model indicates _____ relationship between long-term earnings growth and a good strategy/environment fit

answer

Positive

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alternative but equally likely situations

answer

Scenario analysis

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- long-term implications - risk/uncertainty - multiple criteria - interdisciplinary input

answer

Decision complexity

question

decision made off incomplete but reliable sources

answer

Uncertainty

question

"Throwing good money after bad"

answer

Escalation of commitment

question

1. scan 2. required 3. routine 4. programmed/non-programmed 5. monitor results

answer

General decision making model

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is personal, intuitive, undocumented information about how to skillfully perform tasks, solve problems and make decisions

answer

Tactic knowledge

question

documented shareable information

answer

Explicit knowledge

question

can unlock creative energies and release tension

answer

Humor

question

- coordination of effort - division of labor - hierarchy of authority - common goal or purpose

answer

Characteristics common to all organizations

question

organizational characteristic that the chain of command refer to

answer

Hierarchy of authority

question

a _____ organization is one that is skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insight

answer

Learning

question

tend to be more successful when the environment was unstable and uncertain

answer

Organic organizations

question

departments: fiance, marketing, sales, and service

answer

Functional departmentalization

question

should implement because the cost-savings realized from shared resources

answer

Centralized management structure

question

transforms outsiders into accepted insiders

answer

Organizational socialization

question

- performance appraisal - recruiting and selection - training - human resource strategy

answer

Human resource management process

question

equal employment opportunity (EEOC)

answer

Title VII of the Civil Rights Act of 1964

question

a plan for actively seeking out, employing, and developing the talents of those groups traditionally discriminated against in employment (make up for past discrimination)

answer

Affirmative action

question

notorious for being culturally insensitive and is open to legal attacks

answer

Traditional unstructured interviews

question

specific examples of an employees good/bad performance as they occur later used as evidence during performance appraisal

answer

Critical incidents technique

question

Physiological, safety, love, esteem, and self-actualization

answer

Maslow (bottom-> top)

question

According to Herzberg, what motivated employees?

answer

The work itself

question

is the key to creating a sense of personal ownership of goals

answer

Employee participation

question

ex. employees can go home after they have assembled 15 internet switching units

answer

Contingent time off

question

is the degree to which a person completes a "whole" piece of work from beginning to end with a visible outcome

answer

Task identity

question

praise from a top manager

answer

Extrinsic reward

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