question

Effectiveness is:

answer

Accomplishing appropriate goals and objectives

question

A process that impacts the functioning of groups

answer

Member roles, task and socio-emotional roles are key aspects for group process

question

The organizing term centralization

answer

The location of authority or decision making near the top of the hierarchy

question

The tendency of managers to attribute the poor performance of subordinates to internal factors, primarily motivation, ignoring factors in the work environment has been termed

answer

fundamental attribution error

question

External forces that have the most direct impact on a company

answer

Immediate environment forces

question

The first step in the control process

answer

establish standards

question

Business ethics

answer

beliefs about appropriate behaviors in the workplace

question

The current view of conflict in organizations

answer

occurs because of a perception that someone has frustrated a goal

question

Max Weber's bureaucracy

answer

emphasized keeping written records of decisions and hiring workers based on qualifications rather than personal ties

question

The classical approach to decision making

answer

Decision makers are rational and make full use of information in reaching decisions

question

The best measure of productivity

answer

total outputs/total inputs

question

The economic value of the competencies and skills of employees

answer

human capital

question

The planning term, objectives

answer

specific statements of intended outcomes

question

Zeitgeist

answer

Leadership asserted that natural leaders emerge, fitting the times in which they lead

question

Social responsibility

answer

obligations that society expects of corporations

question

Assemble-to-order

answer

Example: The local cable TV company offers a number of optional services to customers

question

Corporate culture

answer

the set of beliefs held by organizational members about what is important and how work should be done

question

Multiple stakeholders

answer

the many categories of people who have an interest in the performance of a firm or manager

question

An output of group functioning

answer

member satisfaction

question

Perceived

answer

Jaron is suspicious but not angry.

question

Ability, motivation, and work conditions

answer

the issues that can impact performance

question

The current view regarding quality in organizations

answer

requires cultural transformation at all levels of the organization.

question

The administrative approach to decision-making

answer

When making decisions people do not make full use of all information and their mental capacities

question

Definition of the organizing term span of management or control

answer

The number of employees who report to a supervisor

question

Criteria defined as SMART

answer

Specific, Measurable, Achievable, Realistic and Time-bound

question

Frederick Taylor's scientific management

answer

historical approaches to management emphasized work layout movements and differential piece rates for higher performance

question

Leadership in terms of the two independent dimensions of initiation of structure and consideration

answer

Ohio State University's dimensional studies

question

The Civil Rights Act of 1964 and subsequent amendments

answer

legislative acts prohibits discrimination on the basis of race, religion, color, sex, and national origin

question

Leading

answer

Chris engaged in when awarding bonuses to the top performers who report to him

question

Monitor

answer

Mintzberg's managerial roles most closely describes Chris's activities of reading trade journals

question

Accommodating

answer

conflict management styles is most appropriate when the issue is not important and you wish to gain social credits with the other party

question

Risk

answer

A decision situation where the options and the probabilities associated with them are known

question

Sexual harassment

answer

"hostile work environment" applies most closely to which legal area in HRM

question

Blake and Mouton's managerial grid

answer

approach to leadership popularized early studies and offered training for managers to become team leaders

question

Due to a political dispute with the U.S., a 10 percent tariff is imposed on French wines. The tariffs lead to higher prices, causing his U.S. customers to reduce their orders by 15 percent.

answer

Legal-political

question

Inventory management

answer

functional activity within operations would most likely use a kanban system to maintain efficient levels of work-in-progress

question

The best definition of the organizing term work specialization

answer

the degree to which work is broken into small tasks and assigned to jobs

question

Is NOT true about ethics

answer

Ethics violations do not really cost the firm any money

question

Mary Parker Follett of the administrative school

answer

historical approaches to management emphasized that worker participation, shared goals, and empowerment are important for success

question

Committee

answer

Individuals from different parts of the organization who are assigned to a permanent team that regularly meets face-to-face to coordinate and make decisions are termed

question

In Kaplan & Norton's Balanced Scorecard, which goal category is the starting point in the chain

answer

Learning and growth

question

Quality expert advocated zero defects, explaining that poor quality costs money

answer

Philip Crosby

question

Herzberg's two-factor theory

answer

need-based approaches to motivation fostered the redesign of jobs to build in greater responsibility for work

question

Human capital

answer

Saul needs a critical skill that is not readily available in the labor market in which Saul's company operates

question

Compensation

answer

Job evaluations are done as part of which of the following HR functions or programs

question

Initiator

answer

group roles that is task-oriented

question

Joseph Juran

answer

quality expert defined quality as fitness for use and advocated that transformation of the organization needed to occur at a revolutionary pace

question

Enterprise resource planning (ERP)

answer

is an integrated systems that contains data related to all of the functions of the business, including suppliers, internal operations, and customers

question

Scientific management, Fayor, and Weber

answer

historical influences advocated compensation related practices in the workplace

question

Corporate goals

answer

Goals in organizations vary by level. Categories with the highest level of goals in organizations

question

Maslow's hierarchy of needs

answer

motivation asserted that self-actualization was the highest need that individuals seek to fulfill

question

Awareness of the problem

answer

The first step in the decision-making process

question

Moral rights

answer

an approach to freely choose with full information

question

Role ambiguities

answer

Conflicts that emerge when job boundaries and responsibilities are unclear

question

Organizational chart

answer

the most visible manifestation of organizing

question

Leadership taught that managers should look at the readiness of subordinates in terms of ability, experience, and willingness

answer

Hersey-Blanchard's life cycle theory

question

Conceptual

answer

provides managers with mental maps to see the organization as a whole and to understand the factors that impact it

question

Altering the relationship

answer

Ted and Sue don't work well together, nor like each other. By having the work flow through Adrienne, Maya is using a buffer and changing the nature of the relationship.

question

Investment center

answer

the type of responsibility center incorporates capital expenditure as well as profit.

question

Systems theory

answer

The awareness that organizations interact with and are dependent upon their external environment

question

Resume

answer

most likely to be used as the first step in the selection process

question

House's path-goal theory

answer

characterizes leadership behavior in terms of the four dimensions of directive, supportive, participative, and achievement

question

Functional

answer

types of departmentalization is most common among businesses that have just begun

question

Discretionary

answer

category of social responsibility that a restaurant following when it donates 5 percent of its dessert profits from one month in support of breast cancer treatment and research

question

The group roles that is self-oriented

answer

avoider

question

NOT desired characteristics of information

answer

quantity

question

Community forces in the immediate environment

answer

A company agrees to allow two employees to spend ten hours of company time per week assisting a community development program one block from the company in building a database. This action addresses which of the environmental issues?

question

The first step in the strategic planning process

answer

assess or define current mission

question

Myers-Briggs types is most likely to demonstrate a decision-making style of attention to information detail and use analytical reasoning

answer

sensing-thinking

question

In expectancy theory what component is closest to which termed confidence to perform a task?

answer

expectancy (E->P)

question

When a company hires a lobbyist to encourage legislation protecting its products from foreign competition with tariffs, it is doing what in terms of its environment?

answer

influencing factors in the environment important to them

question

Type of departmentalization that has the advantage of full cross-functional authority at the first level of management

answer

product

question

There is added security and limited access. The resorts are built in remote locations. The division intends to promote these resorts to wealthy, public personalities, such as movie stars and top managers. Which of Porter's competitive strategies are they using?

answer

both differentiation and focus

question

The stage of development that norms become clear and group members accepted different roles

answer

norming

question

describes the difference between brainstorming and nominal group technique (NGT) in reaching decisions

answer

NGT requires individuals to write down ideas before interacting with others

question

The formal system of behavior control that imposes successively more severe sanctions on employees who violate the rules is called

answer

progressive discipline

question

managerial skills is used most often by lower level managers

answer

technical

question

The employees were very comfortable with their prior system, most have been using it for nearly twenty years. The workers do not want the new system. Which source of resistance seems to be operating?

answer

low tolerance for change

question

social responsibility a company is following when it installs electronic kiosks to process job applicants at the first stage of hiring so as to avoid bias

answer

ethical

question

The management theorist who expanded our understanding of worker motivation, noting that employees respond according to the attitudes held by their managers was

answer

Douglas McGregor

question

Computer-based training, especially via a company-based intranet, is needed to train global workers quickly and efficiently.

answer

the training component of HR

question

The most likely direction of the communication flow when managers communicate with subordinates through formal written communication

answer

vertical, top-down

question

a supervisor of an accounts receivable unit, decides to change the way work flows through her unit and to switch several employee's positions in the process. She practicing the managing function of

answer

organizing

question

The structural features that should go with the organizing contingency when a company operates in a rapidly changing environment

answer

an organic structure that can readily adapt

question

The goal setting theory of motivation is closest to which of the following approaches to motivation

answer

expectancy theory

question

True about charismatic, or transformational leaders

answer

Their ability to articulate a vision that meets followers' needs creates an emotional bond with them

question

Tino listens as a subordinates complains about a problem he had with a vendor. Tino asks a few questions and then proposes a solution, which the subordinate accepts with minor modification, both are happy. These activities represent which of Mintzberg's roles of management

answer

disturbance handler resource allocator

question

The most important conclusion for a manager to know about the equity theory of motivation

answer

employees may seek other employment if they feel that the rewards are inequitable

question

NOT a disadvantage of group decision-making

answer

Members tend to be less inhibited and insult others

question

The planning activity called when a company sends a team to study specific processes in another company

answer

benchmarking

question

The areas of HR that would process grievances from unionized employees

answer

labor relations

question

The theory of leadership used the favorability of the situation to match leaders with the situation

answer

Fiedler's contingency theory

question

Is NOT an integrating mechanism used in many types of organizations

answer

liaison department

question

A manager can use a number of strategies to bring about change and reduce resist, strategies is best in the initial phases of the change are

answer

education and communication

question

Is true about corporate culture

answer

Much of the culture, except artifacts, is hidden from immediate view

question

Best describes the activities in project management

answer

clarifying the scope and objectives of the project

question

"people who are mature enough to fight and die should be able to make decisions about life insurance." Their response represents which of the following categories of corporate social response

answer

reaction

question

is NOT a desired quality of effective control systems

answer

measure frequently

question

Shirelle has a subordinate who makes inappropriate comments to customers. The following strategies of reinforcement would she be using if she reprimands him to decrease the behavior

answer

punishment

question

Is true about the principle of groupthink

answer

occurs in cohesive groups as they have a sense of invulnerability and inherent morality

Flashcards About Principles of management CLEP

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards