question

Project Quality Management

answer

- Includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. - Uses policies and procedures to implement, within the project's context, the organization's quality management system and, as appropriate, it supports continuous process improvement activities as undertaken on behalf of the performing organization. - Works to ensure that the project requirements, including product requirements, are met and validated.

question

Project Quality Management Processes (3)

answer

1. Plan Quality Management 2. Perform Quality Assurance 3. Control Quality

question

Characteristics of Project Quality Management

answer

• It implements the quality management system through policy and procedures with continuous process improvement activities conducted throughout, as appropriate. • Addresses the management of the project and the product of the project. • It applies to all projects, regardless of the nature of their product.

question

Product Quality

answer

Measures and techniques that are specific to the type of product produced by the project.

question

Quality

answer

The degree to which a set of inherent characteristics fulfill requirements.

question

Grade

answer

A category assigned to products or services having the same functional use but different technical characteristics

question

Quality vs Grade

answer

• While a quality level that fails to meet quality requirements is always a problem, low grade may not be. • The project manager and the project management team are responsible for managing the tradeoffs involved to deliver the required levels of both quality and grade

question

Precision

answer

The values of repeated measurements are clustered and have little scatter.

question

Accuracy

answer

That the measured value is very close to the true value.

question

Precision vs Accuracy

answer

• Precise measurements are not necessarily accurate. • A very accurate measurement is not necessarily precise. • The project management team must determine appropriate levels of accuracy and precision.

question

Basic Project Quality Management approach is meant to be compatible with..

answer

International Organization for Standardization (ISO)

question

International Organization for Standardization (ISO)

answer

compatible with proprietary approaches to quality management such as those recommended by Deming, Juran, Crosby, and others, and non-proprietary approaches such as Total Quality Management (TQM), Six Sigma, failure mode and effect analysis (FMEA), design reviews, voice of the customer, cost of quality (COQ), and continuous improvement

question

Quality and Project Management Disciplines both recognize the importance of...

answer

• Customer satisfaction. • Prevention over inspection • Continuous improvement • Management responsibility • Cost of quality (COQ)

question

Customer Satisfaction

answer

Understanding, evaluating, defining, and managing expectations so that customer requirements are met. This requires a combination of conformance to requirements (to ensure the project produces what it was created to produce) and fitness for use (the product or service must satisfy real needs)

question

Prevention Over Inspection

answer

One of the fundamental tenets of modern quality management states that quality is planned, designed, and built in—not inspected in. The cost of preventing mistakes is generally much less than the cost of correcting them when they are found by inspection

question

Continuous Improvement

answer

The plan-do-check-act cycle is the basis for quality improvement as defined by Shewhart and modified by Deming. In addition, quality improvement initiatives undertaken by the performing organization, such as TQM and Six Sigma, should improve the quality of the project's management as well as the quality of the project's product

question

Process Improvement Models

answer

• Malcolm Baldridge • Organizational Project Management Maturity Model (OPM3®) • Capability Maturity Model Integrated (CMMI®)

question

Management Responsibility

answer

Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed

question

Cost of Quality (COQ)

answer

Refers to the total cost of all efforts related to quality throughout the product life cycle. Project decisions can impact operational costs of quality as a result of product returns, warranty claims, and recall campaigns. Therefore, due to the temporary nature of a project, the sponsoring organization may choose to invest in product quality improvement, especially defect prevention and appraisal, to reduce the external cost of quality.

question

Plan Quality Management

answer

The process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements. The key benefit of this process is that it provides guidance and direction on how quality will be managed and validated throughout the project.

question

When should Quality Planning be performed?

answer

Quality planning should be performed in parallel with the other project planning processes.

question

Input (6) of Plan Quality Management

answer

1 Project management plan 2 Stakeholder register 3 Risk register 4 Requirements documentation 5 Enterprise environmental factors 6 Organizational process assets

question

Project management plan

answer

- The project management plan is used to develop the quality management plan. - The information used for the development of the quality management plan includes: • Scope baseline • Schedule baseline • Cost baseline • Other management plans

question

Elements of Scope Baseline Use in Plan Quality

answer

• Project scope statement • Work breakdown structure (WBS) • WBS Dictionary

question

Project scope statement

answer

Contains the project description, major project deliverables, and acceptance criteria. The product scope description will often contain details of technical issues and other concerns that can affect quality planning. The definition of acceptance criteria can significantly increase or decrease project costs and quality costs. Satisfying all acceptance criteria implies the needs of the customer have been met.

question

Work breakdown structure (WBS)

answer

Identifies the deliverables, the work packages and the control accounts used to measure project performance.

question

WBS Dictionary

answer

The WBS dictionary defines technical information for WBS elements.

question

Schedule Baseline

answer

Documents the accepted schedule performance measures including start and finish dates

question

Cost Baseline

answer

Documents the accepted time phase used to measure cost performance.

question

Stakeholder Register

answer

Identifies stakeholders with a particular interest in , or impact on quality.

question

Risk Register

answer

Contains information on threats and opportunities that may impact quality requirements.

question

Requirements documentation

answer

• Requirements documentation captures the requirements that the project shall meet pertaining to stakeholder expectations. The components of the requirements documentation include, but are not limited to, project (including product) and quality requirements. • The requirements are used by the project team to help plan how quality control will be implemented on the project.

question

Enterprise Environmental Factors

answer

• Governmental agency regulations; • Rules, standards, and guidelines specific to the application area; • Working or operating conditions of the project or its deliverables that may affect project quality; and • Cultural perceptions that may influence expectations about quality.

question

Organizational Process Assets

answer

• Organizational quality policies, procedures, and guidelines. The performing organization's quality policy, as endorsed by senior management, sets the organization's intended direction on implementing its quality management approach; • Historical databases; and • Lessons learned from previous phases or projects.

question

Tools & Techniques (8) Plan Quality Management

answer

1 Cost-benefit analysis 2 Cost of quality 3 Seven basic quality tools 4 Benchmarking 5 Design of experiments 6 Statistical sampling 7 Additional quality planning tools 8 Meetings

question

Cost Benefit Analysis

answer

The primary benefits of meeting quality requirements can include less rework, higher productivity, lower costs, and increased stakeholder satisfaction. A business case for each quality activity compares the cost of the quality step to the expected benefit.

question

Cost of Quality (COQ)

answer

Cost of quality includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework).

question

Failure Costs Categories

answer

• Internal (found by the project) • External (found by the customer).

question

Failure Costs

answer

Also called Costs of poor quality

question

Seven basic quality tools

answer

• Also known in the industry as 7QC Tools • Used within the context of the PDCA Cycle to solve quality-related problems.

question

The seven basic quality tools are:

answer

• Cause-and-effect diagrams • Flowcharts • Checksheets • Pareto diagrams • Histograms • Control charts • Scatter diagrams

question

Cause-and-effect diagrams

answer

• Also callled fishbone diagrams or as Ishikawa diagrams.

question

Cause-and-effect diagrams

answer

• The problem statement placed at the head of the fishbone is used as a starting point to trace the problem's source back to its actionable root cause. The problem statement typically describes the problem as a gap to be closed or as an objective to be achieved. The causes are found by looking at the problem statement and asking "why" until the actionable root cause has been identified or until the reasonable possibilities on each fishbone have been exhausted. • Fishbone diagrams often prove useful in linking the undesirable effects seen as special variation to the assignable cause upon which project teams should implement corrective actions to eliminate the special variation detected in a control chart.

question

Characteristics of Cause and Effect Diagrams

answer

• possible root cause can be uncovered by continuing to ask "why" or "how" . • "Why-Why" and "How-How" diagrams may be used in root cause analysis. • Cause and effect diagrams are also used in risk analysis

question

Cause and Effect Diagrams

answer

Illustrate how various factors might be linked to potential problems or effects

question

Flowcharts

answer

• Also refered to process maps • A graphical representation of a process showing the relationships among process steps

question

Characteristics of Flowcharts

answer

• There are many styles, but all process flowcharts show activities, decision points, and the order of processing. • During quality planning, flowcharting can help the project team anticipate quality problems that might occur. • An awareness of potential problems can result in the development of test procedures or approaches for dealing with them

question

Checksheets

answer

• Also known as tally sheets and may be used as a checklist when gathering data. •Used to organize facts in a manner that will facilitate the effective collection of useful data about a potential quality problem. They are especially useful for gathering attributes data while performing inspections to identify defects.

question

Histograms

answer

- Special form of bar chart and are used to describe the central tendency, dispersion, and shape of a statistical distribution. Unlike the control chart, the histogram does not consider the influence of time on the variation that exists within a distribution. - Illustrates the most common cause of problems in a process by the number and relative heights of the bars

question

Characteristics of Histograms

answer

• A vertical bar chart showing how often a particular variable state occurred. • Each column represents an attribute or characteristic of a problem/situation. • The height of each column represents the relative frequency of the characteristic.

question

Pareto diagrams

answer

Exist as a special form of vertical bar chart and are used to identify the vital few sources that are responsible for causing most of a problem's effects. The categories shown on the horizontal axis exist as a valid probability distribution that accounts for 100% of the possible observations. The relative frequencies of each specified cause listed on the horizontal axis decrease in magnitude until the default source named "other" accounts for any nonspecified causes. Typically, the Pareto diagram will be organized into categories that measure either frequencies or consequences.

question

Control charts

answer

• Determine whether or not a process is stable or has predictable performance. • Upper and lower specification limits are based on requirements of the agreement. They reflect the maximum and minimum values allowed.

question

Upper and Lower Control Limits

answer

They reflect the maximum and minimum values allowed. There may be penalties associated with exceeding the specification limits

question

Characteristics of Control Limits

answer

• Upper and lower control limits are set by the project manager and appropriate stakeholders to reflect then points at which corrective action will be taken to prevent exceeding specification limits. • For repetitive processes, the control limits are generally ± 3σ. • A process is considered out of control when a data point exceeds a control limit or if seven consecutive points are above or below the mean

question

Uses for Control Charts

answer

monitor cost and schedule variances, volume, and frequency of scope changes, or other management results to help determine if the project management processes are in control

question

Scatter diagrams

answer

plot ordered pairs (X, Y) and are sometimes called correlation charts because they seek to explain a change in the dependent variable, Y, in relationship to a change observed in the corresponding independent variable, X. The direction of correlation may be proportional (positive correlation), inverse (negative correlation), or a pattern of correlation may not exist (zero correlation).

question

Benchmarking

answer

Involves comparing actual or planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. These other projects can be within the performing organization or outside of it and can be within the same or in another application area

question

Design of Experiments

answer

A statistical method for identifying which factors may influence specific variables of a product or process under development or in production

question

DOE

answer

Design of Experiments

question

Characteristics of DOE

answer

• DOE should be used during the Plan Quality process to determine the number and type of tests and their impact on cost of quality. • DOE also plays a role in the optimization of products or processes. • DOE can be used to reduce the sensitivity of product performance to sources of variations caused by environmental or manufacturing differences. • One important aspect of this technique is that it provides a statistical framework for systematically changing all of the important factors, rather than changing the factors one at a time. • Analysis of the experimental data should provide the optimal conditions for the product or process, highlight the factors that influence the results, and reveal the presence of interactions and synergy among the factors

question

Statistical Sampling

answer

Involves choosing part of a population of interest for inspection (for example, selecting ten engineering drawings at random from a list of seventy-five)

question

Characteristics of Statistical Sampling

answer

• Sample frequency and sizes should be determined during the Plan Quality process so the cost of quality will include the number of tests, expected scrap, etc. • There is a substantial body of knowledge on statistical sampling. In some application areas it may be necessary for the project management team to be familiar with a variety of sampling techniques to assure the sample selected actually represents the population of interest

question

Additional Quality Planning Tools

answer

• Brainstorming • Force field analysis • Nominal group technique • Quality management and control tools

question

Brainstorming

answer

This technique is used to generate ideas.

question

Force Field Analysis

answer

which are diagrams of the forces for and against change

question

Nominal Group Techniques

answer

to allow ideas to be brainstormed in small groups and then reviewed by a larger group

question

Quality management and control tools

answer

These tools are used to link and sequence the activities identified.

question

Meetings

answer

Project teams may hold planning meetings to develop the quality management plan. Attendees at these meetings may include the project manager; the project sponsor; selected project team members; selected stakeholders; anyone with responsibility for Project Quality Management activities namely Plan Quality Management, Perform Quality Assurance, or Control Quality; and others as needed.

question

Output (5) of Plan Quality Management

answer

1 Quality management plan 2 Process improvement plan 3 Quality metrics 4 Quality checklists 5 Project documents updates

question

Quality Management Plan

answer

Describes how the project management team will implement the performing organization's quality policy. It is a component or a subsidiary plan of the project management plan

question

Characteristics of the Quality Management Plan

answer

• Provides input to the overall project management plan and includes quality control, quality assurance, and continuous process improvement approaches for the project. • May be formal or informal, highly detailed, or broadly framed. The style and detail is determined by the requirements of the project. • Should be reviewed early in the project to ensure that decisions are based on accurate information. • The benefits of this review can include reduction of cost and schedule overruns caused by rework

question

Process Improvement Plan

answer

Is a subsidiary of the project management plan. Details the steps for analyzing processes to identify activities which enhance their value

question

Areas to Consider in the Process Improvement Plan

answer

• Process boundaries • Process configuration • Process metrics • Targets for improved performance

question

Process Boundaries

answer

Describes the purpose of processes, their start and end, their inputs/outputs, the data required, the owner, and the stakeholders

question

Process Configuration

answer

A graphic depiction of processes, with interfaces identified, used to facilitate analysis

question

Process Metrics

answer

Along with control limits, allows analysis of process efficiency

question

Targets for Improved Performance

answer

Guides the process improvement activities

question

Quality Metrics

answer

Is an operational definition that describes, in very specific terms, a project or product attribute and how the quality control process will measure it

question

A measurement is a

answer

actual value

question

Tolerance

answer

defines the allowable variations on the metrics. For example, a metric related to the quality objective of staying within the approved budget by ± 10% could be to measure the cost of every deliverable and determine the percent variance from the approved budget for that deliverable

question

Quality Metrics Use

answer

Used in the quality assurance and quality control processes.

question

Examples of Quality Metrics

answer

Some examples of quality metrics include on-time performance, budget control, defect frequency, failure rate, availability, reliability, and test coverage

question

Quality Checklists

answer

A checklist is a structured tool, usually component-specific, used to verify that a set of required steps has been performed.Checklists range from simple to complex based on project requirements and practices

question

Quality Checklists Use

answer

Used in the Quality Control Process

question

Project Document Updates

answer

• Stakeholder register • Responsibility assignment matrix • WBS • WBS Dictionary.

question

Perform Quality Assurance

answer

- The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used. - The key benefit of this process is that it facilitates the improvement of quality processes.

question

Perform Quality Assurance

answer

The process of identifying quality requirements and/or standards for the project, product and documenting how the project will demonstrate compliance

question

Characteristics of Perform Quality Assurance

answer

• Provides an umbrella for continuous process improvement, which is an iterative means for improving the quality of all processes. • Continuous process improvement reduces waste and eliminates activities that do not add value. • This allows processes to operate at increased levels of efficiency and effectiveness

question

Input (5) of Perform Quality Assurance

answer

1 Quality management plan 2 Process improvement plan 3 Quality metrics 4 Quality control measurements 5 Project documents

question

Quality Management Plan

answer

The quality management plan describes the quality assurance and continuous process improvement approaches for the project.

question

Process Improvement Plan

answer

The project's quality assurance activities should be supportive of and consistent with the performing organization's process improvement plans.

question

Quality Metrics

answer

The quality metrics provide the attributes that should be measured and the allowable variations.

question

Quality Control Measurements

answer

The results of quality control activities. They are used to analyze and evaluate the quality standards and processes of the performing organization

question

Project documents

answer

Project documents may influence quality assurance work and should be monitored within the context of a system for configuration management.

question

Tools & Techniques (3) of Perform Quality Assurance

answer

1 Quality management and control tools 2 Quality audits 3 Process analysis

question

Quality management and control tools

answer

The Perform Quality Assurance process uses the tools and techniques of the Plan Quality Management and Control Quality processes.

question

Quality management and control tools examples

answer

• Affinity diagrams • Process decision program charts (PDPC) • Interrelationship digraphs • Tree diagrams • Prioritization matrices • Activity network diagrams • Matrix diagrams

question

Affinity diagrams

answer

The affinity diagram is similar to mind-mapping techniques in that they are used to generate ideas that can be linked to form organized patterns of thought about a problem. In project management, the creation of the WBS may be enhanced by using the affinity diagram to give structure to the decomposition of scope.

question

Process decision program charts (PDPC)

answer

Used to understand a goal in relation to the steps for getting to the goal. The PDPC is useful as a method for contingency planning because it aids teams in anticipating intermediate steps that could derail achievement of the goal.

question

Interrelationship digraphs

answer

An adaptation of relationship diagrams. The interrelationship digraphs provide a process for creative problem solving in moderately complex scenarios that possess intertwined logical relationships for up to 50 relevant items. The interrelationship digraph may be developed from data generated in other tools such as the affinity diagram, the tree diagram, or the fishbone diagram.

question

Tree diagrams

answer

Also known as systematic diagrams and may be used to represent decomposition hierarchies such as the WBS, RBS (risk breakdown structure), and OBS (organizational breakdown structure). In project management, tree diagrams are useful in visualizing the parent-to-child relationships in any decomposition hierarchy that uses a systematic set of rules that define a nesting relationship. Tree diagrams can be depicted horizontally (such as a risk breakdown structure) or vertically (such as a team hierarchy or OBS). Because tree diagrams permit the creation of nested branches that terminate into a single decision point, they are useful as decision trees for establishing an expected value for a limited number of dependent relationships that have been diagrammed systematically.

question

Prioritization matrices

answer

Identify the key issues and the suitable alternatives to be prioritized as a set of decisions for implementation. Criteria are prioritized and weighted before being applied to all available alternatives to obtain a mathematical score that ranks the options.

question

Activity network diagrams

answer

Previously known as arrow diagrams. They include both the AOA (Activity on Arrow) and, most commonly used, AON (Activity on Node) formats of a network diagram. Activity network diagrams are used with project scheduling methodologies such as program evaluation and review technique (PERT), critical path method (CPM), and precedence diagramming method (PDM).

question

Matrix diagrams

answer

A quality management and control tool used to perform data analysis within the organizational structure created in the matrix. The matrix diagram seeks to show the strength of relationships between factors, causes, and objectives that exist between the rows and columns that form the matrix.

question

Quality Audit

answer

Is a structured, independent review to determine whether project activities comply with organizational and project policies, processes, and procedures

question

Objective of Quality Audits

answer

• Identify all the good/best practices being implemented, • Identify all the gaps/shortcomings, • Share the good practices introduced or implemented in similar projects in the organization and/or industry, • Proactively offer assistance in a positive manner to improve implementation of processes to help the team raise productivity, and • Highlight contributions of each audit in the lessons learned repository of the organization

question

Characteristics of Quality Audits

answer

• The subsequent effort to correct any deficiencies should result in a reduced cost of quality and an increase in sponsor or customer acceptance of the project's product. • Quality audits may be scheduled or random and may be conducted by internal or external auditors. • Quality audits can confirm the implementation of approved change requests including corrective actions, defect repairs, and preventive actions

question

Process Analysis

answer

Follows the steps outlined in the process improvement plan to identify needed improvements. This analysis also examines problems experienced, constraints experienced, and non-value-added activities identified during process operation. Process analysis includes root cause analysis

question

Output (4) of Perform Quality Assurance

answer

1 Change requests 2 Project management plan updates 3 Project documents updates 4 Organizational process assets updates

question

Change Requests

answer

• Quality improvement includes taking action to increase the effectiveness and/or efficiency of the policies, processes, and procedures of the performing organization. • Change requests are created and used as input into the Perform Integrated Change Control process to allow full consideration of the recommended improvements. • Change requests can be used to take corrective action or preventive action or to perform defect repair

question

Project Management Plan Updates

answer

• Quality management plan • Scope management plan • Schedule management plan • Cost management plan

question

Project Document Updates

answer

• Quality audit reports • Training plans • Process documentation

question

Organizational Process Assets Updates

answer

Elements of the organizational process assets that may be updated include, but are not limited to, the quality standards.

question

Control Quality

answer

- The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. - The key benefits of this process include: (1) identifying the causes of poor process or product quality and recommending and/or taking action to eliminate them; and (2) validating that project deliverables and work meet the requirements specified by key stakeholders necessary for final acceptance.

question

Characteristics of Control Quality

answer

• Quality control is performed throughout the project • Quality control is often performed by a quality control department or similarly titled organizational unit. • Quality control activities identify causes of poor process or product quality and recommend and/or take action to eliminate them • The project management team should have a working knowledge of statistical quality control, especially sampling and probability, to help evaluate quality control outputs.

question

Prevention

answer

keeping errors out of the process

question

Inspection

answer

keeping errors out of the hands of the customer

question

Attribute Sampling

answer

the result either conforms or does not conform

question

Variable Sampling

answer

the result is rated on a continuous scale that measures the degree of conformity

question

Tolerances

answer

specified range of acceptable results

question

Control Limits

answer

thresholds, which can indicate whether the process is out of control

question

Input (8) of Control Quality

answer

1 Project management plan 2 Quality metrics 3 Quality checklists 4 Work performance data 5 Approved change requests 6 Deliverables 7 Project documents 8 Organizational process assets

question

Project management plan

answer

- The project management plan contains the quality management plan, which is used to control quality. - The quality management plan describes how quality control will be performed within the project.

question

Quality metrics

answer

A quality metric describes a project or product attribute and how it will be measured. Some examples of quality metrics include: function points, mean time between failure (MTBF), and mean time to repair (MTTR).

question

Quality Checklists

answer

lists that help to verify that the work of the project and its deliverables fulfill a set of requirements.

question

Work Performance Data

answer

Include: • Planned s. Actual technical performance • Planned s. Actual schedule performance • Planned s. Actual cost performance

question

Approved Change Requests

answer

- As part of the Perform Integrated Change Control process a change control status update will indicate that some changes are approved and some are not. The timely implementation of approved changes needs to be verified - Include modifications such as defect repairs, revised work methods and revised schedule.

question

Deliverables

answer

is any unique and verifiable product, result, or capability that results in a validated deliverable required by the project.

question

Project documents

answer

• Agreements • Quality audit reports and change logs supported with corrective action plans • Training plans and assessments of effectiveness • Process documentation such as those obtained using either the seven basic quality tools or the quality management and control tools shown in Figures 8-7 and 8-10.

question

Organizational Process Assets

answer

• Quality standards and policies • Standard work guidelines • Issue and defect reporting procedures and communication policies

question

Tools & Techniques (4) of Control Quality

answer

1 Seven basic quality tools 2 Statistical sampling 3 Inspection 4 Approved change requests review

question

Seven basic quality tools

answer

The seven basic quality tools are illustrated conceptually in Figure 8-7.

question

Statistical Sampling

answer

Samples are selected and tested as defined in the quality plan

question

Inspection

answer

Is the examination of a work product to determine whether it conforms to documented standards.

question

Characteristics of Inspection

answer

• The results of an inspection generally include measurements and may be conducted at any level. • In some application areas, these terms have narrow and specific meanings. • Inspections are also used to validate defect repairs

question

Approved Change Requests Reviews

answer

All approved change requests should be reviewed to verify that they were implemented as approved

question

Output (8) of Control Quality

answer

1 Quality control measurements 2 Validated changes 3 Validated deliverables 4 Work performance information 5 Change requests 6 Project management plan updates 7 Project documents updates 8 Organizational process assets updates

question

Quality Control Measurements

answer

Are the documented results of quality control activities in the format specified during Plan Quality Management process

question

Validated Changes

answer

Any change or repaired items are inspected and will be either accepted or rejected before notification of the decision is provided. Reject items may require rework

question

Validated Deliverables

answer

• A goal of quality control is to determine the correctness of deliverables. • The results of the execution quality control processes are validated deliverables. • Validated deliverables are an input to Verify Scope for formalized acceptance

question

Work performance information

answer

The performance data collected from various controlling processes, analyzed in context and integrated based on relationships across areas.

question

Change Requests

answer

If the recommended corrective or preventive actions or a defect repair requires a change to the project management plan, a change request should be initiated in accordance with the defined Perform Integrated Change Control process

question

Project Management Plan Updates

answer

• Quality management plan • Process improvement plan

question

Project documents updates

answer

• Quality standards; • Agreements; • Quality audit reports and change logs supported with corrective action plans; • Training plans and assessments of effectiveness; • Process documentation, such as information obtained using the seven basic quality tools or the quality management and control tools.

question

Organizational Process Assets Updates

answer

• Completed checklists • Lessons learned documentation

question

Completed checklists

answer

The completed checklists become part of the project's records

question

Lessons learned documentation

answer

- The causes of variances, the reasoning behind the corrective action chosen, and other types of lessons learned from quality control are documented so they become part of the historical database for both the project and the performing organization. - Lessons learned are documented throughout the project life cycle, but at a minimum, during project closure.

question

Plan Quality Process Group

answer

Planning Process Group

question

Perform Quality Assurance

answer

Executing Process Group

question

Control Quality

answer

Monitoring and Controlling Process Group

PMP 5th – Chapter 8 – Project Quality Management – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards