question

The description of an organization as more like a snake pit, with daily conflict, distress, and struggle, would come from which level within the organization?

answer

individual level

question

The snake pit metaphor of organization behavior conveys the:

answer

the dark side of human behavior

question

The study of individual behavior and group dynamics in organizational settings describes the content of study in:

answer

organizational behavior

question

The description of an organization as clockworks, in which human behavior is logical and rational, would come from which level within the organization?

answer

organizational level

question

The study of organizational behavior is concerned with:

answer

psychosocial, interpersonal, and group dynamics in organizations

question

Which organizational variable(s) is (are) important to the study of group dynamics?

answer

the design of work

question

An internal perspective of human behavior tends to explain a person's actions in terms of:

answer

personal value system

question

All of the following are internal behavioral processes except:

answer

leading

question

The internal or external perspectives offer:

answer

alternative explanations for human behavior

question

When a manager states, "Mary is an outstanding employee because she has a high need for achievement," the manager is using which explanation for Mary's behavior?

answer

internal

question

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," the manager is using which perspective for Mary's behavior?

answer

external

question

Kurt Lewin may have best captured alternative explanations for human behavior when he stated behavior is a function of:

answer

the person and the environment

question

The science of human behavior and individual differences is:

answer

psychology

question

When Black & Decker placed a special emphasis on human productivity and efficiency through the application of organizational goal setting and differential piece rate systems, they were borrowing ideas from the discipline of:

answer

engineering

question

Research focusing on the variety of roles within a society or culture highlights which disciplines contribution to organizational behavior?

answer

sociology

question

Culture and the study of learned behavior comprise the domain of:

answer

anthropology

question

The first discipline to take the modern corporation as the unit of analysis and emphasize the design, implementation, and coordination of various administrative and organization systems was:

answer

management

question

The recent growth of corporate wellness programs is an example of a contribution from which discipline?

answer

medicine

question

The specific setting within which organizational behavior is enacted would be called the:

answer

organizational context

question

Which of the following is not an internal component of a work organization?

answer

product market

question

The task of an organization is reflected in its:

answer

mission, purpose or goal

question

In an open system the transformation or conversion of inputs to outputs is accomplished with:

answer

technology

question

A federal regulatory agency can be considered part of an organization's:

answer

external task environment

question

The use of a wide range of tools, knowledge, and/or techniques used to transform inputs into outputs is called:

answer

the technology

question

An organization's suppliers, customers, and federal regulators is called the:

answer

task environment

question

The human, informational, material, and financial resources of an organization system would be considered:

answer

inputs

question

The Hawthorne Studies uncovered the importance of:

answer

the informal organization

question

The beliefs and assumptions about people, work, and the organization best reflects the:

answer

informal organization

question

All of the following are aspects of the formal organization except:

answer

the friendship/relationship between two employees

question

A leading force currently driving change at work is:

answer

global competition

question

A significant aspect of total quality management is:

answer

continuous improvement and attention to customer needs

question

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

answer

an emphasis on improving quality within the production process

question

Which of the following statements is most correct with respect to total quality management?

answer

Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.

question

The four main driving forces creating and shaping changes at work include:

answer

globalization, diversity, ethics, and technology

question

A questioning, probing attitude is at the core of:

answer

critical thinking

question

Objective knowledge, in any field of study, is developed through:

answer

basic and applied research

question

Acquisition of objective knowledge and skill development can occur interactively through:

answer

experiential learning

question

Developing skills is different from acquiring objective knowledge because it requires:

answer

structured practice and feedback

question

As an effective learner of organizational behavior knowledge and skills, the student:

answer

must accept responsibility for his or her own behavior, actions, and learning

question

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

answer

False (Sociology)

question

The study of individual differences is the main focus of anthropology.

answer

False (study of human learned behavior)

question

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

answer

True

question

It is often how we behave in the midst of change that determines whether change will fail or result in success.

answer

True

question

Early research with individuals, groups, and organizations in the midst of environmental change found that change is often experienced as a threat which leads to a reliance on well-learned and dominant forms of behavior.

answer

True

question

In the midst of change, people often become rigid and reactive rather than open and responsive.

answer

True

question

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

answer

False (of both human behavior and of the organizational context )

question

A business firm's interaction with the environment is a characteristic of an open system.

answer

True

question

The informal organization is the unofficial part of the system.

answer

True

question

The hierarchy of authority or chain of command is an important feature of the informal organization.

answer

False (The informal elements of the organization are often points of diagnostic and intervention activities in organizational development, though the formal elements must always be considered since they provide the context for the informal.)

question

Global competition is a leading force driving change at work.

answer

True

question

Total quality management is an employee-driven philosophy of management.

answer

False ((TQM) is the total dedication to continuous improvement and to customers so that the customers' needs are met and their expectations exceeded.

question

Total quality management is a total dedication to continuous improvement.

answer

True

question

The study and management of organizational behavior is primarily an art rather than a science.

answer

False (The study of organizational behavior is based on scientific knowledge and applied practice.)

question

Skill development is facilitated by structured practice and feedback.

answer

True

question

Organizational behavior is an applied discipline where a student is trained in organizational behavior principles.

answer

False (Even though organizational behavior is an applied discipline, a student cannot be trained in organizational behavior, but rather "educated". The distinction between these two modes of learning is found in the degree of direct and immediate applicability of either knowledge or skills.)

question

Which of the following is an element of an informal organization?

answer

group norms

question

A complete understanding of organizational behavior requires an understanding of both human behavior and of the ________ within which behavior is acted out.

answer

organizational context—that is, the specific setting—within which behavior is acted out.

question

Herald Corp., an American electronics manufacturer, plans to outsource its customer support activities to India and China. Which of the following factors can influence Herald's outsourcing strategy?

answer

factors such as employee attrition and the potential for data loss have caused many companies to modify their outsourcing strategies to keep both talent and information within the organization.

question

Which of the following statements is true of total quality management?

answer

Total quality management consists of self-directed work teams.

question

Which of the following essential skills are identified by the U.S. Department of Labor to be successful in the workplace?

answer

The essential skills identified by the department are (1) resource management skills; (2) information management skills; (3) personal interaction skills; (4) systems behavior and performance skills; and (5) technology utilization skills.

question

Which of the following statements is true of formal and informal organizations?

answer

The informal elements of an organization are often points of diagnostic and intervention activities in organizational development, though the formal elements must always be considered because they provide the context for the informal.

question

Psychology

answer

the science of human behavior and contributed to the practices of selecting the best fit for the job and the importance of understanding what motivates individuals.

question

Sociology

answer

the science of humans in a society and contributed to the understanding of group and intergroup dynamics including codes of ethics.

question

Engineering

answer

the applied science of energy and matter and emphasizes process and measurability influencing the design of work tasks and the conversation of productivity and efficiency.

question

Anthropology

answer

the science of the learned behavior of human beings and has contributed to the conversation in organizational behavior of "culture" and "subculture".

question

Management

answer

the study of overseeing activities and supervising people in organizations and is the first discipline to take the modern corporation as the unit of analysis.

question

Medicine

answer

the applied science of healing or treatment of diseases to enhance health and well-being. Companies are learning that investing in employee health and well-being can positively impact their business performance.

question

anthropology

answer

The science of human learned behavior.

question

challenge

answer

The call to competition, contest, or battle.

question

change

answer

The transformation or modification of an organization and/or its stakeholders.

question

engineering

answer

The applied science of energy and matter.

question

formal organization

answer

The official, legitimate, and most visible part of the system.

question

Hawthorne studies

answer

Studies conducted during the 1920s and 1930s that suggested the importance of the informal organization.

question

informal organization

answer

The unofficial and less visible part of the system.

question

management

answer

The study of overseeing activities and supervising people in organizations.

question

medicine

answer

The applied science of healing or treating diseases to enhance an individual's health and well-being.

question

objective knowledge

answer

Knowledge that results from research and scientific activities.

question

opportunities

answer

Favorable times or chances for progress and advancement.

question

organizational behavior

answer

The study of individual behavior and group dynamics in organizations.

question

people

answer

The human resources of an organization.

question

psychology

answer

The science of human behavior.

question

skill development

answer

The mastery of abilities essential to successful functioning in organizations.

question

sociology

answer

The science of society.

question

structure

answer

The systems of communication, authority and roles, and workflow.

question

task

answer

An organization's mission, purpose, or goal for existing.

question

technology

answer

The tools, knowledge, and/or techniques used to transform inputs into outputs.

question

According to the open systems view of organizations, the ________ of an organization is its mission, purpose, or goal for existing.

answer

task

question

In the context of organizations as open systems, ________ are the materials and resources as they are transformed by an organization's technology component.

answer

throughputs

question

In the context of organizations as open systems, ________ are the human, informational, material, and financial resources used by an organization.

answer

inputs

question

Which of the following statements best describes why managing organizational behavior during changing times is challenging?

answer

The increasing globalization of organizations' operating territory

question

Which of the following statements represents a characteristic feature of Six Sigma?

answer

It is oriented toward business results.

question

An organization's primary concern, goal, and/or reason for existence

answer

task

question

Economic activity outside of the firm.

answer

Environment

question

An organization that receives inputs from the environment and releases outputs to the environment.

answer

Open System

question

The result of an organization's conversion process.

answer

Output

question

The specific setting within which organizational behavior is enacted.

answer

Organizational Context

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